You cannot access the Internet
Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
Orbi network.
2. If you are connected to Orbi but you cannot access the Internet, check to see if your
Internet connection is working.
3. Launch a web browser from a computer or WiFi device that is connected to the
network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the router admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your LTE provider or
wired Internet provider.
If your router cannot obtain an IP address from the provider, you can try to force your
SIM card or wired modem to recognize your router by restarting your network. For more
information, see Troubleshoot the mobile broadband Internet connection on page 155
or Sequence to restart your wired network on page 155.
If your router is still unable to obtain an IP address from your LTE provider or wired
Internet provider, the problem might be one of the following:
•
If your LTE provider or wired Internet provider requires a login, the login name and
password might be set incorrectly.
•
Your wired Internet provider might require a login program. Ask your provider
whether they require PPP over Ethernet (PPPoE) or some other type of login.
User Manual
158
Troubleshooting
Orbi 4GX Router Model LBR1020
