•
Your wired Internet provider might check for your computer’s host name. Assign
the computer host name of your provider account as the account name on the
Internet Setup page.
•
Your wired Internet provider allows only one Ethernet MAC address to connect to
Internet and checks for your computer’s MAC address, do one of the following:
-
Inform your provider that you bought a new network device and ask them to use
the router’s MAC address.
-
Configure your router to clone your computer’s MAC address.
You cannot log in to the router
Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable. The computer must have an Ethernet port.
If you changed the admin password and you forgot what it is, see Reset the admin
password on page 107.
Troubleshoot Internet browsing
If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
•
The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access. If your ISP sets a usage limit, they might
charge you for the overage.
•
Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is
listed by your computer as the default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet (such as WinPoET), you no longer need to
User Manual
159
Troubleshooting
Orbi 4GX Router Model LBR1020
