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NETGEAR Nighthawk AC1900 D7000v2, User Manual

The NETGEAR Nighthawk AC1900 D7000v2 is an exceptional router that promises lightning-fast internet speeds and seamless connectivity. To maximize its potential, make sure to grab the user manual for free at manualshive.com and delve into its extensive features and settings. Experience the true power of this cutting-edge router!

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15

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your
modem router. If you do not find the solution here, check the NETGEAR support site at 

support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips for Troubleshooting

 on page 200

•

Troubleshoot With the LEDs

 on page 201

•

You Cannot Log In to the Modem Router

 on page 202

•

Troubleshoot the Internet Connection

 on page 203

•

Changes Are Not Saved

 on page 206

•

Troubleshoot the WiFi Connectivity

 on page 206

•

Troubleshoot Your Network Using the Ping Utility

 on page 207

199

Summary of Contents for Nighthawk AC1900 D7000v2

Page 1: ...Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 User Manual Model D7000v2 December 2017 202 11737 02 350 E Plumeria Drive San Jose CA 95134 USA ...

Page 2: ...or the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference p...

Page 3: ...m Router After Setup to View or Change Settings 29 Change the Language 30 Change the admin Password 30 Set Up Password Recovery 31 Let the Modem Router Automatically Update Its Firmware 31 Access the Modem Router With the NETGEAR genie App 32 Chapter 3 Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup 34 Manually Set Up an ADSL Internet Connection 36 Specify a...

Page 4: ... the Basic WiFi Settings and WiFi Security of the Guest Network 84 Control the WiFi Radios 87 Use the WiFi On Off Button 87 Enable or Disable the WiFi Radios 87 Set Up a WiFi Schedule 88 Manage the WPS Settings 89 Manage Advanced WiFi Settings 90 Use the Modem Router as a WiFi Access Point 91 Chapter 5 Control Access to the Internet Set Up Parental Controls 93 Allow or Block Access to Your Network...

Page 5: ...adySHARE Vault 117 Back Up Mac Computers With Time Machine 117 Set Up a USB Storage Device on a Mac 118 Prepare to Back Up a Large Amount of Data 118 Use Time Machine to Back Up Onto a Storage Device 119 Manage Access to a Storage Device 120 Enable FTP Access Within Your Network 121 View Network Folders on a Device 122 Add a Network Folder on a Storage Device 123 Change a Network Folder Including ...

Page 6: ...Device Name 150 Set Up and Manage Custom Static Routes 151 Set Up a Static Route 151 Change a Static Route 152 Remove a Static Route 153 Chapter 12 Manage the Modem Router and Monitor the Traffic Update the Firmware of the Modem Router 155 Check for New Firmware and Update the Modem Router 155 Manually Upload New Firmware and Update the Modem Router 156 Manage the Configuration File of the Modem R...

Page 7: ...185 Set Up VPN Client Internet Access in the Modem Router 185 Block VPN Client Internet Access in the Modem Router 186 Use a VPN Tunnel to Access Your Internet Service at Home 187 Chapter 14 Manage Port Forwarding and Port Triggering Manage Port Forwarding to a Local Server for Services and Applications 189 Forward Incoming Traffic for a Default Service or Application 189 Add a Port Forwarding Rul...

Page 8: ...A Connection 204 Reestablish the PPPoE or PPPoA Connection 205 Troubleshoot Internet Browsing 206 Changes Are Not Saved 206 Troubleshoot the WiFi Connectivity 206 Troubleshoot Your Network Using the Ping Utility 207 Test the LAN Path to Your Modem Router 207 Test the Path From Your Computer to a Remote Device 208 Chapter 16 Supplemental Information Factory Settings 210 Technical Specifications 213...

Page 9: ...SB Ports on page 16 Label on page 16 For more information about the topics that are covered in this manual visit the support website at support netgear com Note Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com You can check for and download new firmware manually If the features or behavior of your product does not match what is des...

Page 10: ... by region 3 Phone cable 4 Ethernet cable 5 Power supply varies by region 6 Your package might contain more items The filter or phone cable provided depends on the region In some regions a CD is included in the package Attach the Antennas The modem router comes with three antennas Hardware Overview of the Modem Router 10 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 11: ...osition the antennas for the best WiFi performance We recommend that the center antenna be vertical and that you aim the others outward at 45 degree angles as shown Top Panel with LEDs The status LEDs and buttons are located on the top panel of the modem router Hardware Overview of the Modem Router 11 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 12: ...Figure 2 LEDs and buttons of the modem router Hardware Overview of the Modem Router 12 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 13: ...ing white Data is being transmitted over the Internet connection Alternating white and amber The traffic meter is enabled and the traffic limit is reached Off The modem router cannot connect to the Internet or the Internet connection failed For more information see Internet LED Is Off on page 204 Internet Solid white The modem router is connected to a DSL service and the DSL connection is ready Bl...

Page 14: ...conds turns the 2 4 GHz and 5 GHz WiFi radios on and off If this LED is lit the WiFi radios are on If this LED is off the WiFi radios are turned off and you cannot use WiFi to connect to the modem router For more information see Control the WiFi Radios on page 87 and WiFi LED Is Off on page 202 WiFi On Off button with WiFi LED This button lets you use WPS to join the WiFi network without typing th...

Page 15: ...nnection Internet WAN port One Gigabit Ethernet RJ 45 WAN port to connect the modem router to a fiber or cable modem This port can also be used as an Ethernet port if you set up a DSL Internet connection You can use either the Internet port or the DSL port for WAN connectivity Note Reset button For information about using the Reset button see Return the Modem Router to Its Factory Default Settings...

Page 16: ...rt Figure 4 Right side panel of the modem router Label The modem router label on the modem router lists the login information WiFi network name SSID and password network key serial number and MAC address of the modem router Figure 5 Modem router product label Hardware Overview of the Modem Router 16 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 17: ... Router on page 19 Set Up Your Modem Router for DSL Service on page 21 Set Up the Modem Router for Cable or Fiber Service on page 26 Log In to the Modem Router After Setup to View or Change Settings on page 29 Change the Language on page 30 Change the admin Password on page 30 Set Up Password Recovery on page 31 Let the Modem Router Automatically Update Its Firmware on page 31 Access the Modem Rou...

Page 18: ...your computers and other devices operate and within line of sight to your WiFi devices Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for wired computers Place the modem router in an elevated location minimizing the number walls and ceilings between the modem router and your other devices Place the modem router away from electrical devices such as th...

Page 19: ...thernet cable is connected Join the WiFi Network of the Modem Router Choose either the manual or the WPS method to add a WiFi device such as a WiFi enabled computer an iPhone an iPad another mobile device or a gaming device to the WiFi network of the modem router Manual Method On the WiFi device that you want to connect to the modem router you can use the software application that manages your WiF...

Page 20: ...ame with the device The WPS process automatically sets up the device with the network password and connects the device to the WiFi network of the modem router For more information see Use WPS to Add a Device to the WiFi Network on page 82 Types of Logins Separate types of logins serve different purposes This section describes the differences so that you know which login to use when Types of logins...

Page 21: ...use the modem router s web pages to set up the modem router manually Before you start the setup process get your ISP information and make sure that the settings that are described here are specified for the computers and devices in the network When your Internet service starts your Internet service provider ISP typically gives you all the information that you need to connect to the Internet For DS...

Page 22: ... NETGEAR services tell them that you need only your DSL user name and password You do not need support Note Cable the Modem Router for DSL Service and Access the Modem Router The following figure shows the cabling of your modem router for DSL service Figure 6 Modem router cabling for DSL service To connect your modem router to a DSL service 1 Unplug your DSL modem s power leaving the DSL modem con...

Page 23: ...omputer is set to a static fixed IP address this setting is uncommon either change the computer to obtain an IP address automatically from the modem router through DHCP or change the IP address of the computer to a static IP address in the 192 168 1 2 192 168 1 254 range Note 11 Launch a web browser The modem router checks the Internet connection If the Configuring the Internet Connection page dis...

Page 24: ...l The page that might display asks you if you need the Setup Wizard to do a full scan to find the PVC protocol If this page does not display continue with Step 18 Do the following a Select the Yes radio button b Click the Next button The Setup Wizard performs a full scan which might take up to six minutes 18 Only if the following page displays Specify how to manage problems with the detection of t...

Page 25: ...uration d Click the Next button If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed IP address do the following a Select either the No or the I don t know radio button b Click the Next button c Enter the MAC address of the computer or router with which you previously were able to connect to the Internet You might find the MAC address on the product...

Page 26: ... modem includes a battery backup remove the battery 3 Use an Ethernet cable to connect the cable or fiber modem to the red Internet port on the modem router 4 If your cable or fiber modem includes a battery backup reinsert the battery 5 Plug in and turn on your cable or fiber modem 6 Connect the power adapter to the modem router and plug it into an electrical outlet Wait for the Power LED to light...

Page 27: ... to one of the four Ethernet LAN ports or over WiFi to the modem router b Make sure that the Power LED of the modem router is lit solid white c Make sure that your browser does not cache the previous page by closing and reopening the browser d Clear the browser cache e If the computer is set to a static fixed IP address this setting is uncommon either change the computer to obtain an IP address au...

Page 28: ...insert the Ethernet cable in the correct port on the modem and in the red Internet port on the modem router b Select the I corrected a problem with the DSL Ethernet cable radio button c Click the Next button If you do not need to power cycle the modem or the Ethernet cable is already fully inserted in the correct ports do the following a Select the None of the above radio button b Click the Next b...

Page 29: ...net Connection on page 203 e If problems persist register your NETGEAR product and contact NETGEAR technical support When the modem router connects to the Internet you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app Log In to the Modem Router After Setup toView or Change Settings After you set up the modem router for DSL cable or fiber serv...

Page 30: ... refreshes with the language that you selected Change the admin Password We recommend that you change the default password that you use to log in to the modem router to a more secure password This is the password that you use to log in to the modem router with the user name admin The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers ...

Page 31: ...and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Select the Enable Password Recovery check box 6 Select two security questions and provide answers to them 7 Click the Apply button Your settings are saved Let the Modem Router Automatically Update Its Firmware When you set up your modem router and are connecte...

Page 32: ...em router finishes restarting and the Power LED turns solid white Access the Modem Router With the NETGEAR genie App The genie app is the easy dashboard for managing monitoring and repairing your home network from a smartphone tablet or WiFi enabled computer The genie app can help you with the following Automatically repair common WiFi network problems Easily manage modem router features such as L...

Page 33: ...contains the following sections Use the Internet Setup Wizard After Initial Setup on page 34 Manually Set Up an ADSL Internet Connection on page 36 Manually Set Up a VDSL Internet Connection on page 43 Manually Set Up a Cable or Fiber Internet Connection on page 48 Specify an IPv6 Internet Connection on page 55 Manage the MTU Size on page 69 33 ...

Page 34: ...lect Other 7 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page after you click the Next button For more information see one of the following sections Manually Set Up an ADSL Internet Connection on page 36 Manually Set Up a VDSL Internet Connection on page 43 Manually Set Up a Cable or Fiber Internet Connection on page 48 8 Click the Next button ...

Page 35: ...ct the I just power cycled the modem and waited for 2 minutes radio button h Click the Next button See if the DSL or Ethernet cable is not fully inserted or is inserted at the wrong place If necessary do the following a Fully insert the DSL or Ethernet cable in the correct port on the modem and in the correct port on the modem router If you use a DSL cable it must be connected to the gray DSL port...

Page 36: ...ect options and entered everything correctly b Run the Setup Wizard one more time c Contact your ISP to verify that you are using the correct configuration information d Read Troubleshoot the Internet Connection on page 203 e If problems persist register your NETGEAR product and contact NETGEAR technical support When the modem router connects to the Internet you are prompted to download and instal...

Page 37: ...and might be masked out 6 From the Select Internet Service Provider menu select the Internet service provider ISP that you are using If your ISP is not in the menu select Other 7 From the Transfer Mode menu select ADSL ATM 8 From the DSL Mode menu select the ADSL mode that your ISP provided you Auto The modem router detects the DSL mode automatically This is the default setting ADSL Legacy version...

Page 38: ...ng Use VLANID If your ISP provided you with a VLAN ID and a priority value enter the priority value which is a number from 0 to 7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting 0 Priority 0 7 Enter the account name as indicated by your ISP This name might also be called the host name If your ISP did ...

Page 39: ... Address Enter the MAC address that you want to use By default the field displays the MAC address of the Internet port Use This MAC Address DHCP Options Enter the vendor class identifier VCI string as indicated by your ISP If your ISP did not provide you with a VCI string leave this field blank Vendor Class Identifier String option 60 Enter the client identifier client ID string as indicated by yo...

Page 40: ...at your ISP provided you Auto The modem router detects the DSL mode automatically This is the default setting ADSL Legacy version of ADSL ADSL2 Legacy version of ADSL2 ADSL2 ADSL2 provides the fastest downstream rates and can interoperate with ADSL2 and ADSL 9 Make sure that the Enable This Interface check box is selected 10 Scroll down to the Does your Internet connection require a login section ...

Page 41: ...etting 0 Priority 0 7 Select the encapsulation as indicated by your ISP PPPoA Your Internet connection uses PPP over ATM PPPoE Your Internet connection uses PPP over Ethernet Internet Service Provider Enter the login name that you use to log in to your Internet service as indicated by your ISP This login name is often an email address Login Enter the password that you use to log in to your Interne...

Page 42: ...tically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also Use These DNS Servers Router MAC Address The Ethernet MAC address that the modem router uses on the Internet port Some ISPs register the MAC address of the network interface card in your computer when...

Page 43: ...ow the directions that your ISP gave you Note To view or specify the settings for a VDSL Internet connection that does not require a login 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name an...

Page 44: ...lue which is a number from 0 to 7 You can enter a priority value only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting 0 Priority 0 7 Enter the account name as indicated by your ISP This name might also be called the host name If your ISP did not provide you with an account name or host name leave the default setting Account Name Enter t...

Page 45: ... MAC Address Enter the MAC address that you want to use By default the field displays the MAC address of the Internet port Use This MAC Address DHCP Options Enter the vendor class identifier VCI string as indicated by your ISP If your ISP did not provide you with a VCI string leave this field blank Vendor Class Identifier String option 60 Enter the client identifier client ID string as indicated b...

Page 46: ...your ISP is not in the menu select Other 7 From the Transfer Mode menu select VDSL PTM When you select VDSL PTM from the Transfer Mode menu the only option in the DSL Mode menu is VDSL2 8 Make sure that the Enable This Interface check box is selected 9 Scroll down to the Does your Internet connection require a login section and select the Yes radio button The page adjusts 10 Enter the VDSL setting...

Page 47: ... setting Dial on Demand When someone attempts to connect to the Internet the Internet connection is established When the idle time out period expires the Internet connection is terminated Manually Connect You must connect to the Internet manually see View Establish or Terminate the PPPoE or PPPoA Internet Connection on page 169 Connection Mode If you select Dial on Demand from the Connection Mode ...

Page 48: ...uter to use your computer s MAC address also called cloning Use the default MAC address Use Default Address The modem router captures and uses the MAC address of the computer that you are now using You must use the one computer that is registered by the ISP Use Computer MAC Address Enter the MAC address that you want to use By default the field displays the MAC address of the Internet port Use Thi...

Page 49: ...odem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 From the Select Country menu select the country in which you use the modem router The Select Country menu is not available in all countries and might be masked out 6 From the Select...

Page 50: ...ot provide you with a priority value leave the default setting 0 Priority 0 7 Enter the account name as indicated by your ISP This name might also be called the host name If your ISP did not provide you with an account name or host name leave the default setting Account Name Enter the domain name as indicated by your ISP If your ISP did not provide you with a domain name leave this field blank Dom...

Page 51: ...our modem router to use your computer s MAC address also called cloning Use the default MAC address Use Default Address The modem router captures and uses the MAC address of the computer that you are now using You must use the one computer that is registered by the ISP Use Computer MAC Address Enter the MAC address that you want to use By default the field displays the MAC address of the Internet ...

Page 52: ...ns 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 From the Select Country menu select the country in which you use the modem router The Select Country menu is not available in all countries and might be masked out 6...

Page 53: ...e only in combination with a VLAN ID If your ISP did not provide you with a priority value leave the default setting 0 Priority 0 7 For a PPP over Ethernet PPPoE connection select PPPoE PPP over Ethernet from the menu PPP over ATM PPPoA is not supported for a cable or fiber connection Note Encapsulation Enter the login name that you use to log in to your Internet service as indicated by your ISP T...

Page 54: ...servers Your ISP automatically assigns this address Get Automatically from ISP If you know that your ISP does not automatically transmit DNS addresses to the modem router during login select this option and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also Use These DNS Servers NAT Network Address Translation NAT allows computers on yo...

Page 55: ...Pv6 Addresses The modem router can support an IPv6 Internet connection through the following connection types Auto Detect For more information see Set Up an IPv6 Connection Through Auto Detect on page 56 6to4 tunnel For more information see Set Up an IPv6 6to4 Tunnel Connection on page 57 Pass through For more information see Set Up an IPv6 Fixed Connection on page 60 Fixed For more information se...

Page 56: ...oth TCP and UDP packets In open mode the modem router inspects UDP packets only IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can reduce any four digit group of zeros within an IPv6 address to a single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal charac...

Page 57: ...e modem router s LAN interface select the Use This Interface ID check box and enter the interface ID If you do not specify an ID here the modem router generates one automatically from its MAC address 8 Select the IPv6 filtering mode Secured In secured mode which is the default mode the modem router inspects both TCP and UDP packets Open In open mode the modem router inspects UDP packets only 9 Cli...

Page 58: ...t the DHCPv6 client function This is the default setting Auto Config The modem router automatically configures its IPv6 address based on the IPv6 protocol 8 To specify the interface ID for the IPv6 address of the modem router s LAN interface select the Use This Interface ID check box and enter the interface ID If you do not specify an ID here the modem router generates one automatically from its M...

Page 59: ...tup page see Manually Set Up an ADSL Internet Connection on page 36 Manually Set Up a VDSL Internet Connection on page 43 or Manually Set Up a Cable or Fiber Internet Connection on page 48 Note 7 Select an IP Address Assignment radio button Use DHCP Server The modem router assigns IPv6 addresses to the devices on your home network the LAN through a DHCP server This method passes more information t...

Page 60: ... WAN interface that your ISP provided to you Primary DNS The primary DNS server that resolves IPv6 domain name records for the modem router that your ISP provided to you Secondary DNS The secondary DNS server that resolves IPv6 domain name records for the modem router that your ISP provided to you If you do not specify the DNS servers the modem router uses the DNS servers that are configured for t...

Page 61: ...the directions that your IPv6 ISP gave you Note To set up an IPv6 pass through Internet connection 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC ...

Page 62: ...Pv6 domain name records for the modem router that your ISP provided to you If you do not specify the DNS servers the modem router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page see Manually Set Up an ADSL Internet Connection on page 36 Manually Set Up a VDSL Internet Connection on page 43 or Manually Set Up a Cable or Fiber Internet Connection ...

Page 63: ...ype menu select Fixed The page adjusts 6 Configure the fixed IPv6 addresses for the WAN connection IPv6 Address Prefix Length The IPv6 address and prefix length of the modem router WAN interface that your ISP provided to you Default IPv6 Gateway The IPv6 address of the default IPv6 gateway for the modem router s WAN interface that your ISP provided to you Primary DNS The primary DNS server that re...

Page 64: ... are saved Set Up an IPv6 DHCP Connection An IPv6 DHCP connection is based on a dynamic IPv6 address that a DHCPv6 server assigns to the modem router Follow the directions that your IPv6 ISP gave you Note To set up an IPv6 Internet connection with a DHCP server 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window ope...

Page 65: ...Address Assignment radio button Use DHCP Server The modem router assigns IPv6 addresses to the devices on your home network the LAN through a DHCP server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function This is the default setting Auto Config The modem router automatically configures its IPv6 address based on the IPv6 protocol 9 ...

Page 66: ...such as Earthlink require that you use your full email address when you log in If your ISP requires your full email address enter it in this field 7 In the Password field enter the password for the ISP connection 8 In the Service Name If Required field enter a service name If your ISP did not provide a service name leave this field blank The default setting of the Connection Mode menu is Always On...

Page 67: ...m router automatically detects the information in the following fields Router s IPv6 Address On WAN This field shows the IPv6 address that is acquired for the modem router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Addres...

Page 68: ...der s own IPv6 address prefix This limits the operational domain of 6rd to the service provider s network and is under direct control of the service provider The IPv6 service provided is equivalent to native IPv6 The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service provider s network This mapping allows for automatic de...

Page 69: ... If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function Auto Config This is the default ...

Page 70: ...website that does not open or displays only part of a web page Yahoo email You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems If you suspect an MTU problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU fr...

Page 71: ... mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 616 to 1500 Th...

Page 72: ...tings and WiFi Security of the Main Network on page 73 Use WPS to Add a Device to the WiFi Network on page 82 Manage the Basic WiFi Settings and WiFi Security of the Guest Network on page 84 Control the WiFi Radios on page 87 Set Up a WiFi Schedule on page 88 Manage the WPS Settings on page 89 Manage Advanced WiFi Settings on page 90 Use the Modem Router as a WiFi Access Point on page 91 72 ...

Page 73: ...m router s main network use a wired connection to avoid being disconnected when the new WiFi settings take effect Tip To view or change the basic WiFi settings 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is pass...

Page 74: ...nge the default SSID If you must change the SSID enter a 32 character maximum case sensitive name in this field Note Name SSID From the Channel menu select Auto for automatic channel selection or select an individual channel The default selection is Auto In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections or slow dat...

Page 75: ...ices to functioning at up to 217 Mbps Up to 450 Mbps Performance mode This mode allows 802 11n 802 11g and 802 11b devices to join the network and allows 802 11n devices to function at up to 450 Mbps This mode is the default mode The 450 Mbps performance mode requires 256 QAM support on the WiFi client Note WPA PSK security supports speeds of up to 54 Mbps Even if your devices are capable of a hig...

Page 76: ...s that support either WPA or WPA2 to join the modem router s 2 4 GHz WiFi network However WPA PSK TKIP is less secure than WPA2 PSK AES and limits the speed of WiFi devices to 54 Mbps To use this type of security in the Passphrase field enter a phrase of 8 to 63 characters To join the modem router s WiFi network a user must enter this passphrase WPA WPA2 Enterprise This type of security requires t...

Page 77: ...t APs Note Channel From the Mode menu select one of the following modes Up to 289 Mbps Legacy mode This mode allows 802 11ac 802 11n and 802 11a devices to join the network but limits 802 11ac and 802 11n devices to functioning at up to 289 Mbps Up to 600 Mbps Neighbor friendly mode for reduced interference with neighboring WiFi networks This mode allows 802 11ac 802 11n and 802 11a devices to joi...

Page 78: ...SK TKIP is less secure than WPA2 PSK AES and limits the speed of WiFi devices to 54 Mbps To use this type of security in the Passphrase field enter a phrase of 8 to 63 characters To join the modem router s WiFi network a user must enter this passphrase WPA WPA2 Enterprise This type of security requires that your WiFi network can access a RADIUS server For information about configuring WPA WPA2 Ent...

Page 79: ...reless Settings page displays If you are configuring a guest network select Guest Network instead The Guest Network Settings page displays Note 5 In the Security Options section in either the Wireless Network 2 4GHz b g n section or the Wireless Network 5GHz 802 11a n ac section select the WPA WPA2 Enterprise radio button 6 In the Security Options WPA WPA2 Enterprise section enter the settings as ...

Page 80: ...ettings before you changed the settings update the WiFi network selection in your computer or WiFi device to match the current settings for your network Does your WiFi device display as an attached device See View Devices Currently on the Network on page 170 If it does it is connected to the network Are you using the correct network name SSID and password Configure WEP Legacy WiFi Security Wired E...

Page 81: ... 26 hexadecimal digits any combination of 0 9 A F The key values are not case sensitive To join the modem router s WiFi network a user must enter the key value for the key that you specified as the active key 11 Click the Apply button Your settings are saved 12 Make sure that you can reconnect over WiFi to the network with its new security settings If you cannot connect over WiFi check the followi...

Page 82: ...a software button You can use the physical button and software button to let a WiFi device join only the main WiFi network not the guest WiFi network To let a WiFi device join the modem router s main WiFi network using WPS with the push button method 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Ente...

Page 83: ...ge displays 4 Select ADVANCED WPS Wizard The page displays a description of the WPS method 5 Click the Next button The Add WPS Client page adjusts The Push Button recommended radio button is selected by default 6 Select the PIN Number radio button 7 In the Enter Clients PIN field enter the PIN number of the WiFi device 8 Click the Next button For four minutes the modem router attempts to find the ...

Page 84: ...t security but are disabled You can enable one or both networks You can also change the SSIDs for these networks To set up a guest network 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name an...

Page 85: ... user must enter this passphrase WPA2 PSK AES WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA Select WPA2 PSK AES security to allow 802 11n devices to connect to the 2 4 GHz band of the guest WiFi network at the fastest speed If your network includes older devices that do not support WPA2 select WPA PSK TKIP WPA2 PSK AES security To us...

Page 86: ... TKIP WPA2 PSK AES security To use WPA2 security in the Passphrase field enter a phrase of 8 to 63 characters To join the 5 GHz band of the guest WiFi network a user must enter this passphrase WPA PSK TKIP WPA2 PSK AES This type of security enables WiFi devices that support either WPA or WPA2 to join the 5 GHz band of the guest WiFi network However WPA PSK TKIP is less secure than WPA2 PSK AES and...

Page 87: ... disable the WiFi radio or radios of the modem router use a wired connection to avoid being disconnected when WiFi radio or radios turn off Tip Enable or Disable the WiFi Radios If you used the WiFi On Off button to turn off the WiFi radios you cannot log in to the modem router to turn them back on You must press the WiFi On Off button again for two seconds to turn the WiFi radios back on To enabl...

Page 88: ... or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 In the Advanced Wireless Se...

Page 89: ...N by selecting the Disable Router s PIN check box However when you disable the modem router s PIN WPS is not disabled because you can still use the physical WPS button The PIN function might temporarily be disabled automatically if the modem router detects suspicious attempts to break into the modem router s WiFi settings by using the router s PIN through WPS Note 7 To allow the WiFi settings to b...

Page 90: ...uter user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 Enter the settings as described in the following table The descriptions in the table apply to both the Advanced Wireless Settings 2 4GHz b g n section a...

Page 91: ...The Wireless AP page displays 6 Select the Enable AP Mode check box The information onscreen adjusts 7 Scroll down and select the radio button for the IP address setting that you want to use Get dynamically from existing router The other router on the network assigns an IP address to the modem router while the modem router functions in access point mode Enable fixed IP settings on this device not ...

Page 92: ...cludes the following sections Set Up Parental Controls on page 93 Allow or Block Access to Your Network on page 94 Use Keywords to Block Internet Sites on page 97 Manage Simple Outbound Firewall Rules for Services and Applications on page 99 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 103 Set Up Security Event Email Notifications on page 104 92 ...

Page 93: ...nd install the genie app 7 Open the genie app and select Parental Controls After installation Parental Controls automatically starts 8 Click the Next button read the note and click the Next button again Because Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 9 Select a radio button as follows If you already own an OpenDNS account leave the Yes radio...

Page 94: ... password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Select the Turn on Access Control check box You must select this check box before you can specify an access rule and use the Allow and Block buttons When the Turn on Access Control check box is cleared all devices are allowed to connect even if a device is in the l...

Page 95: ...arated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the WiFi card or network interface device If you cannot see the label you can display the MAC address using the network configuration utilities of the computer You might also find the MAC addresses through the web pages of the modem router see View Devices Currently on the Network on page 170 Add Devices to...

Page 96: ...r mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Click the View list of blocked devices no...

Page 97: ...dow opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Specify a keyword blocking option Per Schedule Use keyword blocking according to a schedule that you set For more information see Set Up a S...

Page 98: ...ser name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 In the Block sites containing these keywords or domain names field select the keyword or domain 6 Click the Delete Keyword button The keyword or domain is removed from the blocked list 7 Click the Apply button Your settings are saved Remove All Keywords and D...

Page 99: ... 5 Scroll down and select the Allow trusted IP address to visit blocked sites check box 6 In the Trusted IP Address field enter the IP address of the trusted device The first three octets of the IP address are automatically populated and depend on the IP address that is assigned to the modem router on the LAN Setup page 7 Click the Apply button Your settings are saved Manage Simple Outbound Firewa...

Page 100: ...ecurity Block Services The Block Services page displays 5 In the Services Blocking section specify how the modem router applies outbound rules Per Schedule Use keyword blocking according to a schedule that you set For more information see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 103 Always Use keyword blocking continuously 6 Below the Service Table click the Add b...

Page 101: ...min The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Security Block Services The Block Services page displays 6 If this is the first time that you add an outbound firewall rule in the Services Blocking section specify how the modem router applies outbound rules Per Schedule Use keyword blocking according to a schedule tha...

Page 102: ... rule By default the All IP Addresses radio button is selected 11 Click the Add button The new rule is added to the Service Table on the Block Services page Change an Outbound Firewall Rule You can change an existing outbound firewall rule To change an outbound firewall rule 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A ...

Page 103: ...ect the radio button for the rule 6 Click the Delete button The rule is removed from the Service Table Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules You can set up a schedule that you can apply to keyword blocking and outbound firewall rules The schedule can specify the days and times that these features are active After you set up the schedule if you want it to become active ...

Page 104: ... savings time check box If the modem router synchronized its internal clock with a time server on the Internet and you selected the correct time zone the Current Time field displays the correct date and time Note 8 Click the Apply button Your settings are saved Set Up Security Event Email Notifications The modem router can email you its activity logs The log records modem router activity and secur...

Page 105: ...select the My Mail Server requires authentication check box and do the following a In the User Name field type the user name for the outgoing email server b In the Password field type the password for the outgoing email server 11 To send alerts when someone attempts to visit a blocked site select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit...

Page 106: ...odem router The chapter contains the following sections Optimize Traffic with QoS on page 107 Manage Default and Custom QoS Rules on page 107 Manage Uplink Bandwidth Control on page 110 Manage Wi Fi Multimedia Quality of Service on page 111 Manage Beamforming on page 112 Improve Network Connections With Universal Plug N Play on page 112 106 ...

Page 107: ...e sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page displays 5 Select the Turn Internet Access QoS On check box 6 Click the Apply button Your settings are saved The modem router assigns traffic priorities according to the QoS rules and their priority queues Manage Default and Custom QoS Rules You can add custom QoS rules and change and remove both default ...

Page 108: ...l TCP or UDP that is associated with the service or application If you are unsure select TCP UDP Connection Type Enter the start port number for the service or application Starting Port Enter the end port number for the service or application Ending Port 8 Click the Apply button The new QoS rule is added to the QoS rules table 9 On the QoS Setup page click the Apply button Your settings are saved ...

Page 109: ...ty the QoS rule now displays in a different column of the QoS rules table on the QoS Setup page Remove a QoS Rule You can remove an individual custom or default QoS rule To remove a QoS rule 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is adm...

Page 110: ... Setup QoS Setup The QoS Setup page displays 5 Click the Set Up QoS Rule button The QoS Priority Rule list page displays 6 Click the Delete All button All QoS rules are permanently removed Manage Uplink Bandwidth Control Uplink bandwidth control lets you check the maximum uplink bandwidth that your Internet connection can support and specify the maximum uplink bandwidth To specify the maximum upli...

Page 111: ... WMM To manage WMM QoS 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page disp...

Page 112: ...puter or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings page displays 5 Scroll to the v...

Page 113: ...sure that control points receive current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic 7 Type the advertisement time to live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The num...

Page 114: ...lowing sections USB Device Requirements on page 115 Connect a USB Device to the Modem Router on page 115 Access a Storage Device Connected to the Modem Router on page 116 Back Up Windows Based Computers with ReadySHARE Vault on page 117 Back Up Mac Computers With Time Machine on page 117 Manage Access to a Storage Device on page 120 Enable FTP Access Within Your Network on page 121 View Network Fo...

Page 115: ... FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 The modem router supports the following file system types with read only access HFS HFS Connect a USB Device to the Modem Router ReadySHARE lets you access and share a USB device that is connected to a USB port on the modem router If your USB device uses special drivers it is not compatible One USB port is on the left side panel of th...

Page 116: ...router When you connect the storage device to the modem router s port it might take up to two minutes before the storage device is ready for sharing By default the device is available to all computers on your local area network LAN 3 On a Windows based computer that is connected to the network select Start Run 4 Enter readyshare in the dialog box 5 Click the OK button A window displays the files a...

Page 117: ...Windows 10 To back up your Windows based computer 1 Connect a USB storage device to one of the USB ports on the modem router 2 If your USB device uses a power supply connect it You must use the power supply when you connect the USB device to the modem router When you connect the storage device to the modem router s port it might take up to two minutes before it is ready for sharing By default the ...

Page 118: ...Layout menu set the number of partitions that you want to use 7 Click the Options button The Partition schemes display 8 Select the GUID Partition Table or Master Boot Record radio button 9 In the Format menu select Mac OS Extended Journaled 10 Click the OK button 11 Click the Apply button Your settings are saved Prepare to Back Up a Large Amount of Data Before you back up a large amount of data w...

Page 119: ...amount of data see Prepare to Back Up a Large Amount of Data on page 118 3 Connect your USB storage device to a USB port on the modem router 4 If your USB device uses a power supply connect it You must use the power supply when you connect the USB device to the modem router When you connect the USB device to the USB port on the modem router it might take up to two minutes before the USB device is ...

Page 120: ...s 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ReadySHARE The USB Storage Basic Settings page displays By default the Basic radio button is selected 5 Click the Edit button 6 To specify a name that is used to access the USB device or devices that are connec...

Page 121: ...load or upload files In this URL readyshare is the name that is specified in the Network Device Name field If you change the name in the Network Device Name field from readyshare to another name the link changes accordingly You can also click the link that is shown in the Link column The fixed port is number is 21 FTP Disabled by default If you enable this feature remote users can type ftp public ...

Page 122: ...rowser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ReadySHARE The USB Storage Basic Settings page displays By default the B...

Page 123: ...SB Storage Basic Settings page displays By default the Basic radio button is selected 5 Click the Edit button 6 In the Available Network Folders table select the device 7 Click the Create Network Folder button The Create Network Folder window opens 8 From the USB Device menu select the USB drive We recommend that you do not attach more than one drive to each USB port for example through a USB hub ...

Page 124: ...etwork 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ReadySHARE By default the Basic radio button is selected The USB Storage Basic Settings page displays By default the Basic radio button is selected 5 C...

Page 125: ...his setting lets you connect and access all your storage devices 7 Click the Apply button Your settings are saved 8 Click the Approved Devices button The USB Drive Approved Devices page displays 9 In the Available USB Devices table select the storage device that you want to approve 10 Click the Add button The storage device is added to the Approved USB Devices table 11 To approve a second storage ...

Page 126: ...password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 In the Available Network Folders table select the device 6 Click the Safely Remove USB Device button The device goes offline and a pop up window opens 7 Click the OK button 8 Physically disconnect the USB device Sha...

Page 127: ...e that is attached to a USB port on the modem router when you are not home If you know the IP address of the modem router and the IP address did not change you can also access the USB storage device by using the IP address This chapter includes the following sections Set Up and Manage Dynamic DNS on page 128 Access Storage Devices Through the Internet on page 130 127 ...

Page 128: ...p a New Dynamic DNS Account on page 129 The modem router supports only basic DDNS and the login and password might not be secure You can use DDNS with a VPN tunnel for a secure connection Note To set up your personal account and use FTP 1 Get your NETGEAR Dynamic DNS domain name For more information see Set Up a New Dynamic DNS Account on page 129 2 Make sure that your Internet connection is worki...

Page 129: ...nd ends with mynetgear com For example specify MyName mynetgear com 9 In the Email field enter the email address that you want to use for your account 10 In the Password 6 32 characters field enter the password that you want to use for your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service Specify a DNS Account That You Alread...

Page 130: ...access you can use FTP to share files on the USB device Access Storage Devices From a Remote Computer You can access storage devices that are attached to your modem router from a remote computer To access devices from a remote computer 1 Launch a web browser on a computer that is not on your home network 2 Connect to your modem router on your home network To connect with Dynamic DNS type the DNS n...

Page 131: ...n the Available Network Folders list select the device If only one device is connected it is automatically selected b Click the Edit button The Edit Network Folder page displays c In the Read Access menu select admin The default setting is All no password d In the Write Access menu select admin The default setting is All no password e Click the Apply button Your settings are saved f Click the Clos...

Page 132: ...ng Dynamic DNS type the DNS name For example type ftp MyName mynetgear com 3 When prompted log in To log in as admin in the user name field enter admin and in the password field enter the same password that you use to log in to the modem router To log in as guest in the user name field enter guest The guest user name does not need a password The files and folders that your account can access on th...

Page 133: ...o work as a ReadyDLNA media server You can set up the modem router to play music from iTunes Server and media from TiVo This chapter contains the following sections Specify ReadyDLNA Media Server Settings on page 134 Set Up the Modem Router to Work With TiVo on page 134 133 ...

Page 134: ...a server Enable TiVo support Select this check box if you want to play USB or ReadyNAS media on your TiVo device Media Server Name Specify a name for the media server 6 Click the Apply button Your settings are saved Set Up the Modem Router to Work With TiVo You can set up your TiVo to access media files stored on a USB device that is connected to your modem router The TiVo must be on the same netw...

Page 135: ...ome page displays 4 Select ADVANCED USB Functions ReadySHARE Storage Media Server The Media Server Settings page displays 5 Make sure that the Enable TiVo support check box is selected 6 If you changed the setting click the Apply button Your settings are saved Use the Modem Router as a Media Server 135 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 136: ...r includes the following sections Install the Printer Driver and Cable the Printer on page 137 Download the ReadySHARE Printer Utility on page 137 Install the ReadySHARE Printer Utility on page 137 After you install the ReadySHARE Printer utility the utility displays as NETGEAR USB Control Center on your computer For more information about how to use the NETGEAR USB Control Center visit https www ...

Page 137: ...taller and get started This is the utility for Windows based computers Download Mac installer and get started This is the utility for MAC computers Download the genie App and get started This is the utility for smartphones and tablets 4 Follow the onscreen instructions to download the ReadySHARE Printer utility setup file Install the ReadySHARE Printer Utility You must install the ReadySHARE Print...

Page 138: ...allow the utility to work 5 Select the printer and click the Connect button The printer status changes to Manually connected by Mycomputer Now only the computer that you are using can use this printer 6 Click the Disconnect button The status changes to Available Now all computers on the network can use the printer 7 To exit the utility select System Exit Share a USB Printer 138 Nighthawk AC1900 Wi...

Page 139: ...page 142 Set Up a Default DMZ Server on page 142 Manage NAT Filtering on page 143 Manage the SIP Application Level Gateway on page 144 Manage IGMP Proxying on page 144 Manage the LAN IP Address Settings on page 145 Manage the Router Information Protocol Settings on page 146 Manage Reserved LAN IP Addresses on page 147 Manage the DHCP Server Address Pool on page 148 Disable the Built In DHCP Server...

Page 140: ...rt or Ethernet over the Internet port Auto Detect is the default setting Must use DSL WAN The modem router uses the DSL port for a DSL WAN connection The Internet port is shut down Must use EthernetWAN The modem router uses the Internet port for an Ethernet WAN connection The DSL port is shut down 6 Click the Apply button Your settings are saved Enable and Configure a VLAN A network of computers a...

Page 141: ...bove the EnableThis Interface check box and that the EnableThis Interface check box is selected for the virtual Internet interface it is by default b Select the Use VLANID check box c Enter a VLAN ID that applies to the virtual Internet interface The VLAN ID can be in a range from 0 to 4094 The default VLAN ID is 10 d To specify a priority for the VLAN in the Priority 0 7 field enter a value from ...

Page 142: ...dem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 To enable a port scan and disable DoS protection clear the Disable Port Scan and DoS Protection check box 6 To enable the modem router to respond to a ping select the Resp...

Page 143: ...e user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 Select the Default DMZ Server check box 6 Enter the IP address of the server 7 Click the Apply button Your settings are saved Manage NAT Filtering Network Address Translation NAT determines how the modem router processes inbound traffic Secured NAT protects compu...

Page 144: ...d For this reason the modem router provides the option to disable the SIP ALG To change the default SIP ALG setting 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case s...

Page 145: ... this is the same as www routerlogin net Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or modem router You might want to change these settings if you need a ...

Page 146: ... user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 From the RIP Direction menu select the RIP direction Both The modem router broadcasts its routing table periodically and incorporates information that it receives This is the default setting Out Only The modem router broadcasts its routing table periodically but d...

Page 147: ...the Address Reservation Table by selecting the corresponding radio button or specify the reserved IP address information In the IP Address field enter the IP address to assign to the computer or device Choose an IP address from the modem router s LAN subnet such as 192 168 0 x In the MAC Address field enter the MAC address of the computer or device In the Device Name field enter the name of the co...

Page 148: ... network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section select the radio button for the reserved address 6 Click th...

Page 149: ...he Use Router as DHCP Server check box is selected This check box is selected by default 6 Specify the range of IP addresses that the modem router assigns In the Single Start IP Address field enter the lowest number in the range This IP address must be in the same subnet as the modem router By default the starting IP address is 192 168 0 2 In the Finish IP Address field enter the number at the end...

Page 150: ... 6 Click the Apply button Your settings are saved Change the Modem Router s Device Name The modem router s default device name is based on its model number This device name displays in a file manager when you browse your network To change the modem router s device name 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login ...

Page 151: ...d the request is likely to be denied by the company s firewall In this case you must define a static route instructing your modem router that 134 177 0 0 is accessed through the ISDN modem router at 192 168 0 100 Here is an example Through the destination IP address and IP subnet mask specify that this static route applies to all 134 177 x x addresses Through the gateway IP address specify that al...

Page 152: ...r Gateway IP Address Enter a number from 1 through 15 This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 Metric 9 Click the Apply button Your settings are saved The static route is added to the table on the Static Routes page Change a Static Route You can change an existing static rou...

Page 153: ...onnected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In the Static Routes table select the radio button for the rou...

Page 154: ... File of the Modem Router on page 157 Recover the admin Password on page 158 Return the Modem Router to Its Factory Default Settings on page 159 Disable LED Blinking or Turn Off LEDs on page 161 View the Status and Statistics of the Modem Router on page 162 View Devices Currently on the Network on page 170 Manage the Activity Log and Syslog on page 170 Monitor and Meter Internet Traffic on page 17...

Page 155: ...isplays 5 Click the Check button The modem router detects new firmware if any is available and displays a message asking if you want to download and install it 6 To download and install the new firmware click the Yes button The modem router locates the firmware downloads it and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the update For example do not clo...

Page 156: ... a computer or mobile device that is connected to the network 4 Enter http www routerlogin net A login window opens 5 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 6 Select ADVANCED Administration Router Update The Router Update page displays 7 Locate and select the fi...

Page 157: ... router are stored within the modem router in a configuration file You can back up save this file to your computer or restore it Back Up the Settings You can save a copy of the current configuration settings To back up the modem router s configuration settings 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window op...

Page 158: ...eboots This process takes about two minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the restoration For example do not close the browser click a link or load a new page Do not turn off the modem router Wait until the modem router finishes restarting and the Power LED turns solid white Recover the admin Password We recommend that you enable password recovery if you cha...

Page 159: ...t the modem router to factory default settings If you do not know the current IP address of the modem router first try to use an IP scanner application to detect the IP address before you reset the modem router to factory default settings To reset the modem router to factory default settings you can use either the Reset button on the back of the modem router or the Erase function However if you ca...

Page 160: ...eboots This process takes about two minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the reset For example if you are connected to the modem router s web page do not close the browser click a link or load a new page Do not turn off the modem router Wait until the modem router finishes restarting and the Power LED turns solid white Erase the Settings CAUTION This proces...

Page 161: ... Power LED turns solid white Disable LED Blinking or Turn Off LEDs The LEDs on the top panel of the modem router indicate activities and behavior You can disable LED blinking for network communications or turn off all LEDs except the Power LED To disable LED blinking or turn off the LEDs 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerl...

Page 162: ... user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED ADVANCED Home The Advanced Home page displays The information onscreen uses the following color coding A green flag indicates that the cable connection or Internet connection is fine and no problems exist For a WiFi network the network is enabled and secured A red X indicates that configuration problems exist...

Page 163: ...ing sections Set Up Your Modem Router for DSL Service on page 21 Set Up the Modem Router for Cable or Fiber Service on page 26 Manually Set Up an ADSL Internet Connection on page 36 Manually Set Up a VDSL Internet Connection on page 43 Manually Set Up a Cable or Fiber Internet Connection on page 48 The Media Access Control MAC address This address is the unique physical address that is assigned to...

Page 164: ...he modem router keeps its existing WiFi settings This is the default setting Not configured The modem router generates a random SSID and passphrase and changes the security mode to WPA WPA2 PSK mixed mode For more information see Manage the WPS Settings on page 89 Wi Fi Protected Setup Wireless Settings 5 0GHz The settings of the WiFi port for the 5 GHz band of the main network For information abo...

Page 165: ...guest network broadcasts its SSID Broadcast Name Displays whether users of the 2 4 GHz band of the guest network are allowed to access the main network Allow guest to access My Local Network Guest Network 5 0GHz The settings of the WiFi port for the 5 GHz band of the guest network For information about how to configure the settings of the guest network see Manage the Basic WiFi Settings and WiFi S...

Page 166: ...tus The number of packets that were transmitted on this port since reset or manual clear TxPkts The number of packets that were received on this port since reset or manual clear RxPkts The number of packets that collided on this port since reset or manual clear Collisions The number of bytes per second that were transmitted on this port since reset or manual clear Tx B s The number of bytes per se...

Page 167: ... The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED The ADVANCED Home page displays 5 In the Internet Port pane click the Show Statistics button A pop up window displays 6 Change the polling frequency or stop polling To change the polling frequency do the following a In the Poll Interval field enter a time in seconds b Click the Set Interval button To stop...

Page 168: ...that is assigned by the ISP to the modem router Subnet Mask The IP address of the default gateway of the ISP that the modem router communicates with Default Gateway The IP address of the DHCP server of the ISP that issues the IP address to the modem router DHCP Server The IP address of the Domain Name System DNS server of the ISP that provides translation of network names to IP addresses DNS Serve...

Page 169: ...Internet Port pane click the Connection Status button The Connection Status pop up window opens The fields that display depend on the type of Internet connection The following table describes the fields for a PPPoE connection Description Field The time elapsed since the connection was established Connection Time The status can be Connected or Disconnected Connection Status The negotiation can be a...

Page 170: ...e following table describes the fields on the Attached Devices page Description Field For a WiFi device the WiFi network name SSID that the device is using SSID If access control is enabled the access control status of the device in the network Allowed or Blocked Status The IP address that the modem router assigned to the device when it joined the network This address can change when a device is d...

Page 171: ... website for this log entry Date and Time The date and time at which the action occurred 5 To refresh the log entries onscreen click the Refresh button 6 To clear the log entries click the Clear Log button 7 To email the log immediately click the Send Log button The modem router emails the logs to the address that you specified see Set Up Security Event Email Notifications on page 104 Specify Whic...

Page 172: ...aunch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Traffic Meter The Traffic Meter page displays 5 ...

Page 173: ...ance is The table displays information about the connection time and traffic volume in MB 6 To refresh the information onscreen click the Refresh button The information is updated 7 To display more information about the data traffic and to change the polling interval click the Traffic Status button The Traffic Status pop up window displays Restrict Internet Traffic by Volume You can record and res...

Page 174: ...amber This setting is optional When the traffic limit is reached the Internet LED blinks alternating white and amber Disconnect and disable the Internet connection This setting is optional When the traffic limit is reached the Internet connection is disconnected and disabled 13 Click the Apply button Your settings are saved and the modem router restarts The Internet Traffic Statistics section help...

Page 175: ...al When the traffic limit is reached the Internet LED alternates blinking white and amber Disconnect and disable the Internet connection This setting is optional When the traffic limit is reached the Internet connection is disconnected and disabled 11 Click the Apply button Your settings are saved and the modem router restarts The Internet Traffic Statistics section helps you to monitor the data t...

Page 176: ...dmin Password on page 30 Note To set up remote management 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Adva...

Page 177: ...both a modem and a router You can change the operation mode to a mode in which the modem router functions as a DSL modem only with the routing firewall WiFi and traffic meter features disabled A typical use of such a mode is when the modem router is used only for DSL connectivity behind a router firewall or security device manager that provides routing firewall WiFi and traffic meter features To c...

Page 178: ...vate networking VPN This chapter explains how to set up and use VPN access The chapter includes the following sections Set Up a VPN Connection on page 179 Use VPN to Access the Modem Router s USB Device and Media From a Windows Based Computer on page 185 Use VPN to Access Your Internet Service at Home on page 185 178 ...

Page 179: ...he VPN can use that IP address to connect to your home network Specify VPN Service in the Modem Router You must specify the VPN service settings in the modem router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user...

Page 180: ...network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected For more information s...

Page 181: ...d click the I Agree button 13 Leave the check boxes selected as shown in the previous figure and click the Next button 14 To specify the destination folder click the Browse button select a destination folder and click the Next button 15 Click the Install button Use VPN to Access Your Network 181 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 182: ...e local area connection with the device name TAP Windows Adapter c Select the local area connection and change its name not its device name to NETGEAR VPN If you do not change the VPN interface name the VPN tunnel connection will fail For more information about using OpenVPN on a Windows computer visit openvpn net index php open source documentation howto html quick Install OpenVPN Software on a M...

Page 183: ...isit openvpn net index php access server docs admin guides 183 how to connect to access server from a mac html Use a VPN Tunnel on a Windows Based Computer After you set up the modem router to use VPN and install the OpenVPN application on your computer you can open a VPN tunnel from your computer to your modem router over the Internet For the VPN tunnel to work the local LAN IP address of the rem...

Page 184: ...trator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges Tip 2 Right click the OpenVPN icon 3 Select Connect The VPN connection is established You can do the following Launch a web browser and log in to your modem router Use Windows file manager to access the modem router s USB device and download files Use VPN to Access Your Network 184 Night...

Page 185: ...e shop s Internet service account to surf the web The modem router lets you use a VPN connection to access your own Internet service when you are away from home You might want to do this if you travel to a geographic location that does not support all the Internet services that you use at home For example your Netflix account might work at home but not in a different country Set Up VPN Client Inte...

Page 186: ... at C Program files OpenVPN config by default Block VPN Client Internet Access in the Modem Router By default the modem router is set up to allow VPN connections only to your home network not to the Internet service for your home network If you changed this setting to allow Internet access you can change it back To allow VPN clients to access only your home network 1 Launch a web browser from a co...

Page 187: ...Set Up VPN Client Internet Access in the Modem Router on page 185 2 On your computer launch the OpenVPN application The OpenVPN icon displays in the Windows taskbar 3 Right click the icon and select Connect 4 When the VPN connection is established launch your web browser Use VPN to Access Your Network 187 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 188: ...ules for Internet traffic for services and applications You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server for Services and Applications on page 189 Manage Port Triggering for Services and Applications on page 193 188 ...

Page 189: ...e IP address To specify this setting use the reserved IP address feature See Manage Reserved LAN IP Addresses on page 147 3 Launch a web browser from a computer or mobile device device that is connected to the network 4 Enter http www routerlogin net A login window opens 5 Enter the modem router user name and password The user name is admin The default password is password The user name and passwo...

Page 190: ...sitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Make sure that the Port Forwarding radio button is selected 7 Click the Add Custom Service button The Ports Custom Service page displays 8 Specify a new port forwarding rule with a custom service or application as described in the following table ...

Page 191: ...t Forwarding Rule You can change an existing port forwarding rule To change a port forwarding rule 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASI...

Page 192: ...cation Example Make a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your modem router always gives your web server a...

Page 193: ...application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the modem router monitors traffic to the Internet from an outbound trigger port that you specify For outbound traffic from that port the modem router saves the IP address of the computer that sent the traf...

Page 194: ...cation Service Name From the Service User menu select Any or select Single address and enter the IP address of one computer Any This is the default setting and allows any computer on the Internet to use this service Single address Restricts the service to a particular computer Enter the IP address in the field that becomes available with this selection from the menu Service User Select the protoco...

Page 195: ...ing 6 In the Port Triggering Portmap Table select the radio button for the service or application name 7 Click the Edit Service button The Port Triggering Services page displays 8 Change the settings For information about the settings see Add a Port Triggering Rule on page 193 9 Click the Apply button Your settings are saved The changed rule displays in the Port Triggering Portmap Table on the Por...

Page 196: ...ch a web browser from a computer or mobile device device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port For...

Page 197: ...ion port 6667 The IRC server not only responds to your originating source port but also sends an identify message to your computer on port 113 Using port triggering you can tell the modem router When you initiate a session with destination port 6667 you must also allow incoming traffic on port 113 to reach the originating computer The following sequence shows the effects of this port triggering ru...

Page 198: ...essage to your computer 7 When your modem router receives the incoming message to destination port 113 it checks its session table and finds an active session for port 113 associated with your computer The modem router replaces the message s destination IP address with your computer s IP address and forwards the message to your computer 8 When you finish your chat session your modem router eventua...

Page 199: ...etgear com for product and contact information This chapter contains the following sections Quick Tips for Troubleshooting on page 200 Troubleshoot With the LEDs on page 201 You Cannot Log In to the Modem Router on page 202 Troubleshoot the Internet Connection on page 203 Changes Are Not Saved on page 206 Troubleshoot the WiFi Connectivity on page 206 Troubleshoot Your Network Using the Ping Utili...

Page 200: ...er try the following Make sure that the WiFi settings in your WiFi device and modem router match exactly For a device that is connected over WiFi the WiFi network name SSID and WiFi security settings of the modem router and WiFi computer must match exactly The default SSID and password are on the product label see Label on page 16 Make sure that your WiFi device supports the security that you are ...

Page 201: ...solid white unless you turned off the WiFi radios A USB 3 0 port LED is blinking white or solid white for any connected USB device An Ethernet port LED is blinking white or solid white for any connected and powered on Ethernet device The WiFi LED is solid white unless you turned off the WiFi radios The WPS LED is solid white You can use the LEDs for troubleshooting For more information see the fol...

Page 202: ...em Router If you are unable to log in to the modem router from a computer on your local network and use the modem router web pages check the following If you are using an Ethernet connected computer check the Ethernet connection between the computer and the modem router Make sure that the IP address of your computer is on the same subnet as the modem router If you are using the recommended address...

Page 203: ...several minutes If the DSL LED does not turn solid white disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being sure to use a microfilter on each telephone If the microfilters are connected correctly you can connect all your telephones If disconnecting telephones does not result in a solid white DSL LED a problem with your wiring might exist I...

Page 204: ... browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED ADVANCED Home The ADVANCED Home page displays 5 In the Internet Port pane ch...

Page 205: ...er name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED ADVANCED Home The ADVANCED Home page displays 5 In the Internet Port pane click the Connection Status button The Connection Status page displays 6 Click the Connect button The modem router attempts to reconnect If you cannot connect after several minutes yo...

Page 206: ...rk Using the Ping Utility on page 207 If your computer obtains its information from the modem router by DHCP reboot the computer and verify the modem router address Changes Are Not Saved If the modem router does not save the changes that you make on a modem router web page do the following When entering configuration settings always click the Apply button before moving to another page or tab or yo...

Page 207: ...g the WiFi signal Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device The device then responds with an echo reply You can easily troubleshoot a network using the ping utility in your computer or workstation Test the LAN Path to Your Modem Router You can ping the modem router from your co...

Page 208: ...P s DNS server If the path is functioning correctly replies as described in Test the LAN Path to Your Modem Router on page 207 display If you do not receive replies do the following Check to see that the IP address of your modem router is listed as the default router in your computer If the IP configuration of your computer is assigned by DHCP this information is not visible in your computer s Net...

Page 209: ...16 Supplemental Information This appendix covers the following topics Factory Settings on page 210 Technical Specifications on page 213 209 ...

Page 210: ...User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection WAN MTU size AutoSensing Port speed Local network LAN 192 168 0 1 LAN IP address 255 255 255 0 Subnet mask Enabled DHCP server 192 168 0 2 to 192 168 0 254 DHCP range 192 168 0 2 DHCP starting IP address...

Page 211: ...e router label SSID name WPA2 PSK AES Security See the router label WiFi passphrase North America United States Europe Europe Other continents Varies by region Country region The available channels depend on the region RF channel Auto Throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead affect ...

Page 212: ...est SSID name None open network Security Disabled Allow guests to access main network General WiFi settings 100 nonconfigurable Radio transmission power Enabled 20 40 MHz coexistence 2346 Fragmentation length 2347 CTS RTS threshold Long Preamble Preamble mode WPS Enabled WPS capability Supplemental Information 212 Nighthawk AC1900 WiFi VDSL ADSL Modem Router Model D7000v2 ...

Page 213: ... 230V 50 Hz input All regions 12V 3 5A output Power adapter Dimensions 285 x 185 x 50 mm 11 22 x 7 26 x 1 97 in Dimensions Weight 750 g 1 65 lb Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity EN 55022 2010 AC 2011 Class B CISPR 22 2008 Class B AS NZS CISPR 22 2009 Amdt 1 2010 Class B Electromagnetic emissions Four RJ 45 ports suppor...

Page 214: ...ng standards The modem router can support a maximum of 256 clients Maximum number of wired clients 128 Maximum number of 2 4 GHz WiFi clients 64 Maximum number of 5 GHz WiFi clients 64 In a WiFi network the maximum number of clients is limited by the amount of WiFi traffic that is generated by each client Note Maximum number of supported clients 2 4 GHz band US 2 412 2 462 GHz Europe 2 412 2 472 G...

Page 215: ...upports all VDSL2 profiles 8a 8b 8c 8d 12a 12b and 17a VDSL2 interface compliance with ITU T993 2 G 992 1 G dmt Annex A compliant G 992 2 G lite Annex A compliant ANSI T1 413 compliant G 992 3 ADSL2 compliant Annex A L and M G 992 5 ADSL2 compliant supporting Annex A and M G 993 2 compliant Annex A G 993 5 Vectoring G 998 4 G INP ATM and PTM dual priority xDSL data rate Supplemental Information 21...

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