NETGEAR JWNR2000Tv3 User Manual Download

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

Changes Not Saved

•

Wireless Connectivity

•

Restore the Factory Settings and Password

•

Troubleshoot Your Network Using the Ping Utility

Summary of Contents for JWNR2000Tv3

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA September 2012 202 10999 01 v1 0 N300 Wireless Router Model JWNR2000Tv3 User Manual ...

Page 2: ...sit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx NETGEAR recommends that you use only the official NETGEAR support resources Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in...

Page 3: ...ins 16 NETGEAR genie Setup 16 Use NETGEAR genie after Installation 17 Upgrade Router Firmware 18 Router Dashboard Basic Home Screen 18 Join Your Wireless Network 19 WPS Method 19 Manual Method 20 NETGEAR genie App and Mobile genie App 20 Chapter 3 genie Basic Settings Basic Settings 23 Basic Settings Screen Fields 24 Basic Wireless Settings 25 Wireless Settings Screen Fields 26 Attached Devices 27...

Page 4: ...f Web Access or Attempted Web Access 60 Manage the Configuration File 61 Back Up Settings 61 Restore Configuration Settings 61 Erase 62 Set Password 62 Upgrade the Router Firmware 63 Chapter 7 Advanced Settings Advanced Wireless Settings 65 Restrict Wireless Access by MAC Address 66 Wireless Repeating Function WDS 67 Wireless Repeating Function 69 Set Up the Base Station 70 Set Up a Repeater Unit ...

Page 5: ...outer 90 Cannot Access the Internet 91 Your Router Cannot Obtain an IP Address from the ISP 91 Your Router Can Obtain an IP Address from the ISP but Cannot Access the Inter net 92 Troubleshoot PPPoE 92 Troubleshoot Internet Browsing 93 Changes Not Saved 93 Wireless Connectivity 94 Wireless Signal Strength 94 Restore the Factory Settings and Password 94 Troubleshoot Your Network Using the Ping Util...

Page 6: ...pics covered in this manual visit the Support website at http support netgear com If you have not already set up your new router using the installation guide that comes in the box this chapter walks you through the hardware setup The next chapter explains how to set up your Internet connection This chapter contains the following sections Unpack Your Router Hardware Features Position Your Router Ca...

Page 7: ...he carton and original packing materials in case you need to return the product for repair Hardware Features Before you cable your router take a moment to become familiar with the label and the front and back panels Pay particular attention to the LEDs on the front panel Label The label on the bottom shows the router s MAC address serial number preset wireless network name SSID and Network key pas...

Page 8: ...ireless Solid green Blinking green Off The wireless interface is enabled Data is being communicated over the wireless network The wireless interface is turned off Internet WAN Solid green Blinking green Off The router has acquired an Internet address Data is being communicated with the Internet No Ethernet cable is connected to the modem WPS FastLane Solid green Blinking green Off Solid green Off ...

Page 9: ...N300 Wireless Router Model JWNR2000Tv3 Back Panel The back panel has the following features WPS FastLane LAN Ethernet Internet AC power Reset button ports WAN port adapter input button Figure 3 Back panel ...

Page 10: ...ping the number of walls and ceilings between the router and your other devices to a minimum Away from electrical devices that are potential sources of interference such as ceiling fans home security systems microwaves computers or the base of a cordless phone or 2 4 GHz cordless phone Away from any large metal surfaces such as a solid metal door or aluminum studs Large expanses of other materials...

Page 11: ...he cable A that connects your computer to the modem Disconnect the cable at the modem end only B You will connect it to the router later A B Internet Figure 4 Disconnect the modem end of the Ethernet cable 3 Connect the blue Ethernet cable C that came with the router to the Internet WAN port D on the router and to the Ethernet port on your broadband modem The Ethernet cable and the Internet port l...

Page 12: ...t on the router 5 Connect any additional wired computers to your router by inserting an Ethernet cable from a computer into one of the three remaining LAN ports 6 Start your network in the correct sequence as described in the following procedure CAUTION Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet To start your network 1 First plug ...

Page 13: ... a power outlet Wait 2 minutes AC power adapter input Internet Figure 7 Connect the power adapter cord and turn on the router It might take several minutes for your router to establish a connection with your computer and your Internet provider After correctly cabling your router see NETGEAR genie Setup on page 16 for information about how to set up your network ...

Page 14: ...mplete cabling as described in the installation guide and in the previous chapter This chapter contains the following sections Router Setup Preparation Types of Logins NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard Basic Home Screen Join Your Wireless Network NETGEAR genie App and Mobile genie App ...

Page 15: ... router and to check that your Internet configuration is correct The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this situation is rare When your Internet service starts your Internet service provider ISP typically gives you all the information needed to connect to the Internet If you cannot locate thi...

Page 16: ... completed It takes about 15 minutes to complete To use NETGEAR genie to set up your router 1 Turn on the router if not done yet 2 Make sure that your device is connected with an Ethernet cable wired or wirelessly with the preset security settings listed on the bottom label to your router 3 Launch your Internet browser The first time that you set up the Internet connection for your router the brow...

Page 17: ...AR product and contact NETGEAR technical support Use NETGEAR genie after Installation When you first set up your router NETGEAR genie automatically starts when you launch an Internet browser on a computer that is connected to the router You can use NETGEAR genie again to view or change settings for the router 1 Launch your browser from a computer or wireless device that is connected to the router ...

Page 18: ...g Wait until the progress bar on the NETGEAR genie screen completes Router Dashboard Basic Home Screen The router Basic Home screen has a dashboard that lets you see the status of your Internet connection and network at a glance You can click any of the five sections of the dashboard to view more detailed information The left column has the menus and an Advanced tab is at the top Use the Advanced ...

Page 19: ...ation These links work once you have an Internet connection Language menu Select your preferred language from the drop down menu at the top right corner of the screen Join Your Wireless Network Choose either the manual or the WPS method to join your wireless network See Guest Networks on page 31 for instructions for how to set up a guest network WPS Method Wi Fi Protected Setup WPS lets you connec...

Page 20: ...he router label If you changed these settings look for the network name that you used 3 Enter the router password and click Connect NETGEAR genie App and Mobile genie App The genie app is the easy dashboard for managing monitoring and repairing your home network It allows you to automatically repair common wireless network problems It also provides easy access to router features like Live Parental...

Page 21: ... Wireless Router Model JWNR2000Tv3 You can use the genie mobile app on your iPhone iPad or Android phone Log in to the router Information about genie mobile app Search NETGEAR support and the connected router ...

Page 22: ...network This chapter explains the features available from the genie Basic Home screen shown in the following figure This chapter contains the following sections Basic Settings Basic Wireless Settings Attached Devices Parental Controls Guest Networks FastLane ...

Page 23: ...ternet Connection Require a Login field as follows Yes Select the encapsulation method and enter the login name If you want to change the login time out enter a new value in minutes No Enter the account and domain names only if needed 3 Enter the settings for the IP address and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 4 Clic...

Page 24: ... uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP s router to which your router will connect Domain Name Server DNS Address The DNS server is used to look up site addresses based on their names Get Automatically from ISP Your ISP uses ...

Page 25: ...s computer to change the wireless network name SSID or other wireless security settings you are disconnected when you click Apply To avoid this problem use a computer with a wired connection to access the router To view or change basic wireless settings 1 From the Basic Home screen select Wireless to display the following screen Up to 150Mbps The Wireless Settings screen sections settings and proc...

Page 26: ... Internet but cannot access each other or access Ethernet devices on the network Name SSID The SSID is also known as the wireless network name Enter a 32 character maximum name in this field This field is case sensitive The default SSID is randomly generated and NETGEAR strongly recommends that you do not change this setting Channel This setting is the wireless channel the gateway uses Enter a val...

Page 27: ... to display the following screen Wired devices are connected to the router with Ethernet cables Wireless devices have joined the wireless network NETGEAR genie displays the following information about devices that are currently connected to your network number The order in which the device joined the network IP Address The IP address that the router assigned to this device when it joined the netwo...

Page 28: ...arental Controls or download the application To set up Live Parental Controls 1 From the Basic Home screen select Parental Controls to go to the Live Parental Controls website 2 Click either the Windows Users or Mac Users button on the website 3 Follow the onscreen instructions to download and install the NETGEAR Live Parental Controls Management Utility After installation Live Parental Controls a...

Page 29: ...a free account 5 Select the radio button that applies to you as follows and click Next If you already have an OpenDNS account leave the Yes radio button selected If you do not have an OpenDNS account select the No radio button If you are creating an account the following screen displays Complete the fields and click Next After you log on or create your account the filtering level screen displays ...

Page 30: ...button Parental controls are now set up for the router The Basic Home screen shows Parental Controls as enabled To manage existing Live Parental Controls 1 From the Basic Home screen select Parental Controls to open the Parental Controls Center login page 2 Use your OpenDNS account to log in and manage your Live Parental Controls settings ...

Page 31: ...reless stations Stations with no SSID can adopt the correct SSID for connections to this access point Allow Guest to access My Local Network If this check box is selected anyone who connects to this SSID has access to your local network not just Internet access Enable Wireless Isolation If this check box is selected wireless computers or devices that join the network can use the Internet but canno...

Page 32: ...ingle standard for high speed wireless local area networking WPA uses a password to perform authentication and generate the initial data encryption keys then it dynamically varies the encryption key WPA PSK uses Temporal Key Integrity Protocol TKIP data encryption implements most of the IEEE 802 11i standard and works with all wireless network interface cards but not all wireless access points It ...

Page 33: ... FastLane to display the FastLane screen 2 Select the Turn On FastLane check box By default FastLane is turned off and WPS is turned on 3 Select the amount of bandwidth to be reserved from the drop down menu You can choose to reserve 50 60 70 or 80 of the bandwidth 4 Enter the trusted IP address 5 Select the FastLane radio button 6 Click Apply After you set up the FastLane feature you can use the ...

Page 34: ...also displayed through the Administration menu JWNR2000Tv3 This chapter contains the following sections Setup Wizard WPS Wizard Setup Menu WAN Setup LAN Setup Quality of Service QoS Setup Some selections on the Advanced tab are described in separate chapters Security See Chapter 5 Security Administration See Chapter 6 Administration Advanced Setup See Chapter 7 Advanced Settings ...

Page 35: ...P configuration To use the Setup Wizard 1 Log in to the router and click the Advanced tab 2 Select Setup Wizard The following screen displays 3 Select the Yes radio button and click Next If you select No you are taken to the Basic Settings screen see Basic Settings on page 23 The following screen displays The Setup Wizard searches your Internet connection for servers and protocols to determine you...

Page 36: ...s screen or press the WPS FastLane button on the back of the router Within 2 minutes go to the wireless client and press its WPS button to join the network without entering a password To use the PIN method select the PIN radio button enter the client security PIN and click Next Within 2 minutes go to the client device and use its WPS software to join the network without entering a password The rou...

Page 37: ...p on page 40 QoS Setup Quality of Service QoS setup See Quality of Service QoS Setup on page 44 WAN Setup The WAN Setup screen lets you configure a DMZ demilitarized zone server change the maximum transmit unit MTU size and enable the router to respond to a ping on the WAN Internet port Select Advanced Setup WAN Setup to view the following screen You can configure the following settings Disable Po...

Page 38: ...oint to point applications or multimedia applications from functioning Open NAT provides a much less secured firewall but it allows almost all Internet applications to function Disable SIP ALG Some SIP Session Initiation Protocol applications have their own way to work around the NAT firewall issue and the SIP ALG Application Layer Gateway would conflict with those solutions In most cases you do n...

Page 39: ...setting than the other devices the data packets are split or fragmented to accommodate the device with the smallest MTU The best MTU setting for NETGEAR equipment is often the default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You have problems connecting to your ISP or other Internet service and th...

Page 40: ...e large email attachments for example 1436 Used in PPTP environments or with VPN 1400 Maximum size for AOL DSL 576 Typical value to connect to dial up ISPs To change the MTU size 1 Select Advanced Setup WAN Setup 2 In the MTU Size field enter a value from 64 to 1500 3 Click Apply to save the settings LAN Setup The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host Config...

Page 41: ... router IP Subnet Mask The LAN subnet mask of the router Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a gateway or router RIP Direction Router Information Protocol RIP allows a router to exchange routing information with other routers This setting controls how the router sends and receives RIP packet...

Page 42: ...ed computers from a pool of addresses specified in this screen Each pool address is tested before it is assigned to avoid duplicate addresses on the LAN For most applications the default DHCP and TCP IP settings of the router are satisfactory You can specify the pool of IP addresses to be assigned by setting the starting IP address and ending IP address These addresses should be part of the same I...

Page 43: ...oes not appear fill in these fields manually a In the IP Address field type the IP address to assign to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x b In the MAC Address field type the MAC Address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices screen and paste it here c ...

Page 44: ... For an application to receive the benefits of WMM QoS both the application and the client running that application must have WMM enabled Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video WMM QoS is enabled by default You can disable it in the QoS Setup screen by clearin...

Page 45: ...S for Applications and Online Gaming To create a QoS policy for applications and online games 1 In the QoS Setup screen select the Turn Internet Access QoS On check box and click Apply 2 Click the Setup QoS Rule button to see the existing priority rules ...

Page 46: ...ll and select Add a New Application or Add a New Game as applicable a If you add an entry the Priority Rules screen expands as shown b In the QoS Policy For field enter a descriptive name for the new application or game c From the Connection Type drop down menu select either TCP UDP or both TCP UDP Specify the port number or range of port numbers that the application or game uses 6 From the Priori...

Page 47: ...rt as shown in the following figure 6 From the Ethernet LAN Port drop down menu select the LAN port 7 From the Priority drop down menu select the priority for Internet access for this port s traffic relative to other applications The options are Low Normal High and Highest 8 Click Apply to save this rule to the QoS Policy table Set Up QoS for a MAC Address To create a QoS policy for traffic from a...

Page 48: ...c relative to other applications and traffic The options are Low Normal High and Highest 8 Click Apply to save this rule to the QoS Policy table Edit or Delete an Existing QoS Policy To edit or delete a QoS policy 1 Select Advanced Setup QoS Setup to display the QoS Setup screen 2 Click the Setup QoS Rule button to see the existing priority rules 3 Select the radio button next to the QoS policy th...

Page 49: ...ers and devices on your network These features are available from the Security menu on the genie Advanced tab This chapter includes the following sections Keyword Blocking of HTTP Traffic Block Services Port Filtering Schedule Blocking Security Event Email Notifications The Parental Controls selection on the Security menu of the genie Advanced tab is described in Parental Controls on page 28 ...

Page 50: ...n as described in Schedule Blocking on page 53 3 In the Keyword field enter a keyword or domain click Add Keyword and click Apply The Keyword list supports up to 32 entries Following are sample entries Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access To delete...

Page 51: ...in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 65535 by the authors of the application Although the router already holds a list of many service port numbers you are not limited to these choices You can often determine port number information by contacting the publisher of the application by asking user groups or newsgroups or by searchin...

Page 52: ...select User Defined 5 If you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select Both 6 Enter the starting and ending port numbers If the application uses a single port number enter that number in both fields 7 Select the radio button for the IP address configuration you want to block and enter the IP addresses You can block the specified ser...

Page 53: ... and services Days to Block Select days on which you want to apply blocking by selecting the appropriate check boxes or select Every Day to select the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 3 Select your time zone from the drop down menu 4 If you use daylight saving time select the Automatically adjust for ...

Page 54: ...field enter the email address to which logs and alerts are sent This email address is also used for the From address If you leave this field blank log and alert messages are not sent by email 5 If your outgoing email server requires authentication select the Your Mail Server requires authentication check box and complete the User Name and Password fields for the outgoing email server 6 To have ema...

Page 55: ...for information about checking the status of your router over the Internet and Traffic Meter on page 86 for information about monitoring Internet traffic on your router s Internet port This chapter includes the following sections View Router Status View Logs of Web Access or Attempted Web Access Manage the Configuration File Set Password Upgrade the Router Firmware The Attached Devices selection i...

Page 56: ...uter Status The Router Status section provides the following information Hardware Version The router model Firmware Version The version of the router firmware It changes if you upgrade the router firmware GUI Language Version The localized language of the user interface MAC Address The Media Access Control MAC address is the unique physical address that the LAN Ethernet port of the router uses IP ...

Page 57: ...tton Click the Show Statistics button to display the following screen The Show Statistics screen provides the following information System Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays the following information Status The link status of the port TxPkts The number of packets transmitted ...

Page 58: ... router communicates with DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provides the TCP IP configuration for all the computers that are connected to the router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date...

Page 59: ...perating channel available If you notice interference from nearby devices you can select a different channel Channels 1 6 and 11 do not interfere with each other Mode Indicates the wireless communication mode Up to 54 Mbps Up to 150 Mbps default and Up to 300 Mbps Wireless Radio Indicates whether the radio feature of the router is enabled If this feature is not enabled the Wireless LED on the fron...

Page 60: ...ess logs Select Advanced Administration Logs The Logs screen displays The Logs screen shows the following information Date and time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log entry Target address The name or IP address of the website or news group visited or to which access was attempted Action Whether the access was blocked or allow...

Page 61: ...t Advanced Administration Backup Settings to display the following screen 2 Click Backup to save a copy of the current settings 3 Choose a location to store the cfg file that is on a computer on your network Restore Configuration Settings To restore configuration settings that you backed up 1 Enter the full path to the file on your network or click the Browse button to find the file 2 After you lo...

Page 62: ...N IP address to 192 168 1 1 and enables the router s DHCP Set Password This feature allows you to change the default password that is used to log in to the router with the user name admin This procedure is not the same as changing the password for wireless access The label on the bottom of your router shows your unique wireless network name SSID and password for wireless access see Label on page 7...

Page 63: ...mware and update your router 1 Select Advanced Administration Firmware Update to display the following screen Click Check 2 Click the Check button If new firmware is available the router finds it 3 Click Yes to update and locate the firmware you downloaded the file ends in img WARNING When uploading firmware to the router do not interrupt the web browser by closing the window clicking a link or lo...

Page 64: ...ter for unique situations such as when remote access from the Internet by IP or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Repeating Function WDS Port Forwarding and Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Dynamic DNS Static Routes Remote Management Universal Plug and Play Traffic Meter ...

Page 65: ...er with an Ethernet cable Enable 20 40 MHZ Coexistence By default this check box is selected so that your wireless network does not interfere with other wireless networks in your area This setting might reduce the maximum speed of your 2 4 GHz wireless network to half when another wireless network is detected in your environment If you want to maintain maximum speed for your wireless network regar...

Page 66: ... network to specific devices based on their MAC address 3 Click the Apply button Restrict Wireless Access by MAC Address You can set up a list of computers and wireless devices that are allowed to join the wireless network This list is based on the unique MAC address of each computer and device Each network device has a MAC address which is a unique 12 character physical address containing the hex...

Page 67: ...r should then appear in the Attached Devices screen 4 Click Add to add this wireless device to the Wireless Card Access List The screen changes back to the Wireless Card Access List screen 5 Add each computer or device that you want to allow to connect wirelessly 6 Select the Turn Access Control On check box 7 Click the Apply button Wireless Repeating Function WDS You can configure the JWNR2000Tv3...

Page 68: ...mote access point To configure this mode you must know the MAC address of the remote parent access point The JWNR2000Tv3 router is always in dual band concurrent mode unless you turn off one radio If you enable the wireless repeater in either radio band the wireless base station or wireless repeater cannot be enabled in the other radio band However if you enable the wireless base station in either...

Page 69: ... the repeater enter the IP address of the other access point Disable Wireless Client Association If your router is the repeater selecting this check box means that wireless clients cannot associate with it Only LAN client associations are allowed If you are setting up a point to point bridge select the Disable Wireless Client Association check box If you want all client traffic to go through the o...

Page 70: ...oth units You must know the MAC address of the remote unit First set up the base station first and then set up the repeater To set up the base station 1 Set up both units with the same wireless settings SSID mode channel and security The wireless security option must be set to None or WEP 2 Select Advanced Advanced Setup Wireless Repeating Function to display the Wireless Repeating Function screen...

Page 71: ...d This IP address must be in the same subnet as the base station but different from the LAN IP address of the base station 5 Click Apply to save your changes 6 Verify connectivity across the LANs A computer on any wireless or wired LAN segment of the router should be able to connect to the Internet or share files and printers with any other wireless or wired computer or server connected to the oth...

Page 72: ... your router 3 Your router creates an entry in its internal session table describing this communication session between your computer and the web server at www example com Before sending the web page request message to www example com your router stores the original information and then modifies the source information in the request message performing Network Address Translation NAT The source add...

Page 73: ...ers such as FTP and IRC servers send replies to multiple port numbers Using the port triggering function of your router you can tell the router to open additional incoming ports when a particular outgoing port originates a session An example is Internet Relay Chat IRC Your computer connects to an IRC server at destination port 6667 The IRC server not only responds to your originating source port b...

Page 74: ...ormation by contacting the publisher of the application or relevant user groups or news groups Note Only one computer at a time can use the triggered application Port Forwarding to Permit External Host Communications In both of the preceding examples your computer initiates an application session with a server computer on the Internet However you might need to allow a client computer on the Intern...

Page 75: ...Internet to the remote computer which displays the web page from www example com To configure port forwarding you need to know which inbound ports the application needs You can usually determine this information by contacting the publisher of the application or the relevant user groups and news groups How Port Forwarding Differs from Port Triggering The following points summarize the differences b...

Page 76: ...ervice application or game you want to provide Find out the local IP address of the computer that will provide the service The server computer has to always have the same IP address To set up port forwarding Tip To ensure that your server computer always has the same IP address use the reserved IP address feature of your JWNR2000Tv3 router 1 Select Advanced Advanced Setup Port Forwarding Port Trig...

Page 77: ...e type 3 Click the Add Custom Service button to display the following screen 4 In the Service Name field enter a descriptive name 5 From the Protocol drop down menu select the protocol If you are unsure select TCP UDP 6 In the Starting Port field enter the beginning port number If the application uses a single port enter the same port number in the Ending Port field If the application uses a range...

Page 78: ...0 is the standard protocol for web servers 3 Optional Register a host name with a Dynamic DNS service and configure your router to use the name as described in Dynamic DNS on page 80 To access your web server from the Internet a remote user must know the IP address that your ISP assigned However if you use a Dynamic DNS service the remote user can reach your server by a user friendly Internet name...

Page 79: ...ning of the inbound ports You can usually get this information by contacting the publisher of the application or user groups or newsgroups To set up port triggering 1 Select Advanced Advanced Setup Port Forwarding Port Triggering 2 Select the Port Triggering radio button to display the Port Triggering screen 3 Clear the Disable Port Triggering check box if it is selected Note If the Disable Port T...

Page 80: ... DNS If your Internet service provider ISP gave you a permanently assigned IP address you can register a domain name and have that name linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP address you do not know in advance what your IP address will be and the address can change frequently In this case you can use a commercia...

Page 81: ...or an account with one of the Dynamic DNS service providers whose names appear in the Service Provider drop down menu For example for DynDNS org select www dyndns org 2 Select the Use a Dynamic DNS Service check box 3 Select the name of your Dynamic DNS service provider 4 Type the host name or domain name that your Dynamic DNS service provider gave you 5 Type the user name for your Dynamic DNS acc...

Page 82: ...this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the request is likely to be denied by the company s firewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 1 100 I...

Page 83: ...nd the destination Usually a setting of 2 or 3 works but if you have a direct connection set it to 1 8 Click Apply to add the static route Remote Management The remote management feature lets you upgrade or check the status of your JWNR2000Tv3 router over the Internet To set up remote management 1 Select Advanced Advanced Setup Remote Management Note Be sure to change the router s default login pa...

Page 84: ...enter a custom port number for the remote web management interface Choose a number from 1024 to 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 5 Click Apply to have your changes take effect 6 When accessing your router from the Internet type your router s WAN IP address into your browser s address or location field followed by a ...

Page 85: ...n compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time to Live The time to live for the advertisement is measured in hops steps for each UPnP packet sent The time to live hop count is the number of steps a broadcast packet is allowed to propagate for each UPnP advertisement before it disappears The number of hops can range from 1 to 255 The ...

Page 86: ...triction is applied when the traffic limit is reached Download only The restriction is applied to incoming traffic only Both Directions The restriction is applied to both incoming and outgoing traffic 4 To limit the amount of data traffic allowed per month specify how many Mbytes per month are allowed or specify how many hours of traffic are allowed 5 Set the traffic counter to begin at a specific...

Page 87: ...e check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility ...

Page 88: ... corresponding numbered router LAN port LED is on Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID and wireless security settings of the router and wireless computer must match exactly If you set up an access list in the Advanced Wireless Settings screen you must add each wireless comp...

Page 89: ...supplied for this product If the error persists you have a firmware or hardware problem For recovery instructions or help with a hardware problem contact technical support at www netgear com support Internet or LAN Port LEDs Are Off If either the Internet LED or the LAN port LEDs do not light when the Ethernet connection is made check the following Make sure that the Ethernet cable connections are...

Page 90: ... not know the current IP address clear the router s configuration to factory defaults Restoring the factory default configuration sets the router s IP address to 192 168 1 1 This procedure is explained in Factory Settings on page 97 Make sure that your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure that the Java applet is loaded Try quitt...

Page 91: ...btain an IP address from the ISP you might need to force your cable or DSL modem to recognize your new router by restarting your network see Sequence to Restart Your Network on page 88 If your router is still unable to obtain an IP address from the ISP the problem might be one of the following Your Internet service provider ISP might require a login program Ask your ISP whether they require PPP ov...

Page 92: ...he computer and verify the gateway address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after installing your router You might need to go to Internet Explorer and select Tools Internet Options click the Connections tab and select Never dial a connection Troubleshoot ...

Page 93: ...the router configured as its default gateway Reboot the computer and verify that your computer lists the router address www routerlogin net as the default gateway address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after installing your router You might need to go t...

Page 94: ...er and select Wireless see Basic Wireless Settings on page 25 Note Be sure to click Apply to save your changes Wireless Signal Strength If your wireless device finds your network but the signal strength is weak check these conditions Is your router too far from your computer or too close Place your computer near the router but at least 6 feet 1 8 meters away and see whether the signal strength imp...

Page 95: ...age like this one Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you might have one of the following problems Wrong physical connections For a wired connection make sure that the numbered LAN port LED is o...

Page 96: ...ter is assigned by DHCP this information is not visible in your computer s Network Control Panel Verify that the IP address of the router is listed as the default gateway Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check that your cable or DSL modem is connected and func...

Page 97: ...ory configuration settings shown in the following table Table 3 Factory default settings Feature Default behavior Router login User login URL www routerlogin com or www routerlogin net User name case sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 1 1 Su...

Page 98: ...s Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the Internet Enabled all 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network o...

Page 99: ... Operating humidity 95 maximum relative humidity noncondensing Electromagnetic Emissions China CCC SRRC CE LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the footnote for the previous table Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11b g n 2 4GHz Maximum computers per wirel...

Page 100: ...andards EN300 328 2 4Ghz EN301 489 17 EN60950 1 For complete DoC please visit the NETGEAR EU Declarations of Conformity website at http support netgear com app answers detail a_id 11621 EDOC in Languages of the European Community Language Statement Cesky Czech NETGEAR Inc tímto prohlašuje že tento Radiolan je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999 5 ES Da...

Page 101: ...de essentiële eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan Radiolan jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott NETGEAR Inc nyilatkozom hogy a Radiolan megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásai...

Page 102: ...evice must accept any interference received including interference that may cause undesired operation FCC Radio Frequency Interference Warnings Instructions This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential insta...

Page 103: ...mits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body Caution Ce dispositif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable ...

Page 104: ... cables checking 88 cabling Ethernet 11 changes not saved router 93 compliance 100 configuration file 61 country setting 26 crossover cable 89 custom services adding 77 79 deleting 78 D dashboard 18 data packets fragmented 39 default DMZ server 38 default factory settings list of 97 restoring 62 94 default gateway 58 deleting custom services 78 keyword or domain from block list 50 QoS priority rul...

Page 105: ...ccess 51 interval poll 57 IP addresses current 57 DHCP 15 dynamic 80 reserved 43 WAN troubleshooting 91 IP subnet mask 57 K keywords blocking 50 L label product 7 LAN LEDs described 8 troubleshooting 89 95 LAN ports 9 MAC address 56 QoS for 47 troubleshooting 95 LAN setup 40 language setting 19 lease DHCP 58 LEDs described 8 troubleshooting 89 Live Parental Controls 28 local servers port forwardin...

Page 106: ...escribed 72 management 83 troubleshooting 96 remote management 83 renewing connection status 58 repeater unit setting up 71 reserved IP adresses 43 Reset button 9 94 97 restarting network 88 restoring configuration file 61 default factory settings 62 94 Router Information Protocol RIP 41 router interface described 18 router login 16 17 product label 7 troubleshooting 90 router status viewing 56 S ...

Page 107: ...ireless Distribution System WDS 67 69 wireless isolation guest network 31 main network 26 viewing status 59 Wireless LED described 8 troubleshooting 89 94 wireless mode 26 59 wireless network name SSID 59 broadcast 26 59 described 26 product label 7 wireless network settings 26 wireless networks interference 65 wireless radio settings 65 troubleshooting 89 viewing status 59 wireless repeating 67 6...

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