NETGEAR CGD24N, User Manual

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6-1
v1.0, August 2009
Chapter 6
Troubleshooting
This chapter gives information about troubleshooting your DOCSIS 2.0 Advanced Cable Gateway
CGD24N v2. For the common problems listed, go to the section indicated.
• Have I connected the gateway correctly?
Go to “Basic Functions” on page 6-1 .
• I cannot access the gateway configuration with my browser.
Go to “Connecting to the Gateway’s Main Menu” on page 6-3 .
• I have configured the gateway but I cannot access the Internet.
Go to “Troubleshooting the ISP Connection” on page 6-4 .
• I cannot remember the gateway’s configuration password or I want to clear the configuration
and start over again.
Go to “Backing Up and Restoring Your Settings” on page 4-5 .
Basic Functions
After you have turned on power to the gateway, you should do the following:
1.
When power is first applied, verify that the Power LED is on.
2.
Verify that the numbered Ethernet LEDs come on momentarily.
3.
After approximately 30 seconds, verify that:
•
The Local port Link LEDs are lit for any local ports that are connected.
• The Internet Link port LED is lit.
If any of these conditions does not occur, refer to the appropriate following section.
Tip:
NETGEAR provides helpful articles, documentation, and the latest software
updates at
http://www.netgear.com/support
.