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Restore NVE or NSE when Onboard Key Manager is enabled

1. Connect the console cable to the target node.

2. Use the

boot_ontap

command at the LOADER prompt to boot the node.

3. Check the console output:

If the console displays…

Then…

The LOADER prompt

Boot the node to the boot menu:

boot_ontap menu

Waiting for giveback….

a. Enter

Ctrl-C

at the prompt

b. At the message: Do you wish to halt this node rather than wait

[y/n]? , enter:

c. At the LOADER prompt, enter the

boot_ontap menu

command.

4. At the Boot Menu, enter the hidden command,

recover_onboard_keymanager

, and reply

at the

prompt.

5. Enter the passphrase for the onboard key manager you obtained from the customer at the beginning of this

procedure.

6. When prompted to enter the backup data, paste the backup data you captured at the beginning of this

section, when asked. Paste the output of

security key-manager backup show

security key-

manager onboard show-backup

command.

The data is output from either

security key-manager backup show

or security key-

manager onboard show-backup` command.

Example of backup data:

Enter the backup data:

717

Summary of Contents for FAS2600

Page 1: ...FAS systems ONTAP Systems NetApp June 13 2022 This PDF was generated from https docs netapp com us en ontap systems fas500f install setup html on June 13 2022 Always check docs netapp com for the latest ...

Page 2: ...s 1 FAS500f System Documentation 1 FAS2600 System Documentation 90 FAS2700 System Documentation 174 FAS8200 System Documentation 289 FAS8300 and FAS8700 System Documentation 408 FAS9000 System Documentation 537 FAS9500 systems 683 ...

Page 3: ... graphic instructions for a typical installation of your system from racking and cabling through initial system bring up Use this guide if you are familiar with installing NetApp systems Access the Installation and Setup Instructions PDF poster English FAS500f Installation and Setup Instructions Japanese FAS500f Systems Installation and Setup Instructions Chinese FAS500f Systems Installation and S...

Page 4: ...em You might also want to have access to the Release Notes for your version of ONTAP for more information about this system What you need You need to provide the following at your site Rack space for the storage system Phillips 2 screwdriver Additional networking cables to connect your system to your network switch and laptop or console with a Web browser Steps 1 Unpack the contents of all boxes 2...

Page 5: ...42 2m X66250 5 112 00344 5m X66250 15 112 00346 15m X66250 30 112 00347 30m Micro USB console cable Not applicable Console connection during software setup Power cables Not applicable Powering up the system 1 Review the ONTAP Configuration Guide and collect the required information listed in that guide Step 2 Install the hardware You need to install your system in a 4 post rack or NetApp system ca...

Page 6: ... to a cluster by using the two node switchless cluster method or by using the cluster interconnect network Option 1 Cable a two node switchless cluster The management Fibre Channel and data or host network ports on the controller modules are connected to switches The cluster interconnect ports are cabled on both controller modules Before you begin Contact your network administrator for information...

Page 7: ...oint 2 To complete setting up your system see Step 4 Complete system setup and configuration Option 2 Cable a switched cluster All ports on the controllers are connected to switches cluster interconnect management Fibre Channel and data or host network switches Before you begin Contact your network administrator for information about connecting the system to the switches Be sure to check the illus...

Page 8: ...able the wrench ports to the management network switches with the RJ45 cables DO NOT plug in the power cords at this point 2 To complete setting up your system see Step 4 Complete system setup and configuration Optional cabling Cable configuration dependent options You have configuration dependent optional cabling to the Fibre Channel or iSCSI host networks or direct attached storage This cabling ...

Page 9: ...2d to the FC host switches 2 To perform other optional cabling choose from Option 2 Cable to a 25GbE data or host network Option 3 Cable the controllers to a single drive shelf 3 To complete setting up your system see Step 4 Complete system setup and configuration Option 2 Cable to a 25GbE data or host network 25GbE ports on the controllers are connected to 25GbE data or host network switches Befo...

Page 10: ... host network Option 3 Cable the controllers to a single drive shelf 3 To complete setting up your system see Step 4 Complete system setup and configuration Option 3 Cable the controllers to a single drive shelf You must cable each controller to the NSM modules on the NS224 drive shelf Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the con...

Page 11: ...stem setup and configuration Step 4 Complete system setup and configuration Complete the system setup and configuration using cluster discovery with only a connection to the switch and laptop or by connecting directly to a controller in the system and then connecting to the management switch Option 1 Complete system setup and configuration if network discovery is enabled If you have network discov...

Page 12: ... certificates displayed on your screen XXXXX is the system serial number for the target node System Manager opens 5 Use System Manager guided setup to configure your system using the data you collected in the ONTAP Configuration Guide 6 Verify the health of your system by running Config Advisor 7 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentation ...

Page 13: ... new controllers Not configured a Open a console session using PuTTY a terminal server or the equivalent for your environment Check your laptop or console s online help if you do not know how to configure PuTTY b Enter the management IP address when prompted by the script 4 Using System Manager on your laptop or console configure your cluster a Point your browser to the node management IP address ...

Page 14: ...n two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the NetApp Encryption overview with the CLI Steps 1 Check the status of the impaired controller If the impaired controller is at the login prompt log in as admin If the impaired controller is at t...

Page 15: ...ion 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key query After the ONTAP 9 6 release you may have additional key manager types The types are KMIP AKV and GCP The process for confirming these types is the same as confirming external or onboard key manager types If the Key Manager type displays external and the Restored column ...

Page 16: ...er type shows onboard and then manually back up the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter the command to display the key management backup information security key manager onboard show backup f Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might...

Page 17: ... key manager sync command security key manager external sync If the command fails contact NetApp Support mysupport netapp com b Verify that the Restored column equals yes for all authentication keys security key manager key query c You can safely shut down the controller 3 If the Key Manager type displays onboard and the Restored column displays anything other than yes a Enter the onboard security...

Page 18: ...ting for giveback press Ctrl C and then respond y 1 From the LOADER prompt enter printenv to capture all boot environmental variables Save the output to your log file This command may not work if the boot device is corrupted or non functional Option 2 Controller is in a MetroCluster Do not use this procedure if your system is in a two node MetroCluster configuration To shut down the impaired contr...

Page 19: ..._name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Replace the boot media FAS500f To replace the boot media you must remove the impaired controller module install the replacement boot media and transfer the boot image to a USB flash drive Step 1 Remove the controller module You must remove the controller module from the chassis when you replace a componen...

Page 20: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 18 ...

Page 21: ...t media You need a 1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not loose it You can use the following video or the tabulated steps to replace the boot media Replacing the boot media 1 Locate and replace the impaired boot ...

Page 22: ...crewdriver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 3 Transfer the boot image to the boot media The replacement boot media that you installed is without a boot image so you need to transfer a boot image using a USB flash drive You must have a USB flash drive formatted to MBR FAT32 with at least 4GB capacit...

Page 23: ... the USB flash drive 2 Download the service image to your work space on your laptop 3 Unzip the service image If you are extracting the contents using Windows do not use WinZip to extract the netboot image Use another extraction tool such as 7 Zip or WinRAR There are two folders in the unzipped service image file boot efi 4 Copy the efi folder to the top directory on the USB flash drive The USB fl...

Page 24: ...7 Close the controller module cover and tighten the thumbscrew 22 ...

Page 25: ...he latching mechanism and gently push the controller module over the stop 14 Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted and flush with the edges ...

Page 26: ...ss impaired_node_IP_address d Return the controller to admin level set privilege admin e Press y when prompted to use the restored configuration f Press y when prompted to reboot the controller No network connection a Press n when prompted to restore the backup configuration b Reboot the system when prompted by the system c Select the Update flash from backup config sync flash option from the disp...

Page 27: ...sion state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address d Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the update ...

Page 28: ...rsions 11 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true command Restore OKM NSE and NVE as needed FAS500f Once environment variables are checked you must complete steps specific to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled 1 Determine which section you should use...

Page 29: ...r security key manager onboard show backup command Example of backup data BEGIN BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAAAAA 3WTh7gAAAAAAAAAAAAAAAAIAAAAAAAgAZJEIWvdeHr5RCAvHGclo wAAAAAAAAAA IgAAAAAAAAAoAAAAAAAAAEOTcR0AAAAAAAAAAAAAAAACAAAAAAAJA...

Page 30: ...ity key manager onboard sync b Run the security key manager onboard sync command and then enter the passphrase when prompted c Enter the security key manager key query command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes true for all authentication keys If the Restored column anything other than yes true contact Customer Support d Wai...

Page 31: ...tner not ready wait 5 minutes for the NVMEMs to synchronize If the command fails because of an NDMP SnapMirror or SnapVault process disable the process See the appropriate Documentation Center for more information 5 Wait 3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logical interf...

Page 32: ...bezel controller modules and NVMe drives from the impaired chassis to the replacement chassis and then remove the impaired chassis from the equipment rack or system cabinet and install the replacement chassis in its place All other components in the system must be functioning properly if not you must contact technical support You can use this procedure with all versions of ONTAP supported by your ...

Page 33: ...ng If the controller goes out of service and one more controller goes out of service there will be a data serving failure for the entire cluster This will cause a client disruption Use cluster show to verify cluster state If possible bring other nodes online to improve the resiliency of this cluster Do you want to continue y n You must perform a clean system shutdown before replacing the chassis t...

Page 34: ...rounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller module press the lever with your thumb and gently pull the controller a few inches out of the chassis If you have difficulty removin...

Page 35: ...er Be sure to close the cam handle slowly so that it aligns correctly with the front of the drive carrier It clicks when it is secure 6 Repeat the process for the remaining drives in the system Step 3 Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis 1 Remo...

Page 36: ...ism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted and flush with the edges of the chassis 5 Re...

Page 37: ...nning the diagnostics tests 4 Select Test System from the displayed menu 5 Proceed based on the result of the preceding step If the test failed correct the failure and then rerun the test If the test reported no failures select Reboot from the menu to reboot the system Step 3 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit...

Page 38: ...nstructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replace...

Page 39: ...o Maintenance mode Step 1 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from You can use the following video or the tabulated steps to replace a controller module Replacing a controller module 1 If you are not already grounded properly...

Page 40: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 38 ...

Page 41: ...troller module 1 Disconnect the power supply 2 Open the power cable retainer and then unplug the power cable from the power supply 3 Unplug the power cable from the power source 4 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab Do not use excessive force when sliding the controller module into the chassis to avoid dama...

Page 42: ...clicks into place The power supplies will only properly engage with the internal connector and lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system Step 3 Move the fans You must move the fans from the impaired controller module to the replacement module when replacing a failed controller module 1 Remove the fan modu...

Page 43: ...e AFF A250 under the air duct in the controller module You must move it from the impaired controller module to the replacement controller module You need a 1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not lose it 1 Locate ...

Page 44: ...nd align it into place in the replacement controller module c Using the 1 magnetic screwdriver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 5 Move the DIMMs To move the DIMMs locate and move them from the impaired controller into the replacement controller and follow the specific sequence of steps image media ...

Page 45: ... The DIMMs fit tightly in the socket If not reinsert the DIMM to realign it with the socket 4 Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket 5 Repeat these steps for the remaining DIMM Step 6 Move a mezzanine card To move a mezzanine card you must remove the cabling and any QSFPs and SFPs from the ports move the mezzanine card to the replacement co...

Page 46: ...controller d Gently align the mezzanine card into place in the replacement controller e Using the 1 magnetic screwdriver insert and tighten the screws on the face of the replacement controller module and on the mezzanine card Do not apply force when tightening the screw on the mezzanine card you might crack it 3 Repeat these steps if there is another mezzanine card in the impaired controller modul...

Page 47: ...king tab marked PUSH and then lift the battery out of the holder and controller module 4 Locate the corresponding NV battery holder on the replacement controller module and align the NV battery to the battery holder 5 Insert the NV battery plug into the socket 6 Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pa...

Page 48: ...dule you must install the replacement controller module into the chassis and then boot it to Maintenance mode You can use the following illustration or the written steps to install the replacement controller module in the chassis 1 If you have not already done so install the air duct 2 Close the controller module cover and tighten the thumbscrew 46 ...

Page 49: ... cables to the controller module later in this procedure 5 Insert the controller module into the chassis 6 Ensure the latching mechanism arms are locked in the fully extended position 7 Using both hands align and gently slide the controller module into the latching mechanism arms until it stops 8 Place your index fingers through the finger holes from the inside of the latching mechanism 9 Press yo...

Page 50: ...k It is important that you apply the commands in the steps on the correct systems The replacement node is the new node that replaced the impaired node as part of this procedure The healthy node is the HA partner of the replacement node Steps 1 If the replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and ...

Page 51: ... the LOADER prompt reboot the controller system node halt node node_name After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test System ...

Page 52: ...re applies only to systems running ONTAP in an HA pair 1 If the replacement controller is in Maintenance mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 2 From the LOADER prompt on the replacement controller boot the controller entering y if you are prompted to override the system ID due to a system ID mismatch 3 Wait until the Waiting for giveback message is display...

Page 53: ...he giveback is vetoed you can consider overriding the vetoes Find the High Availability Configuration content for your version of ONTAP 9 b After the giveback has been completed confirm that the HA pair is healthy and that takeover is possible storage failover show The output from the storage failover show command should not include the System ID changed on partner message 6 Verify that the disks ...

Page 54: ... metrocluster node show fields configuration state node1_siteA metrocluster node show fields configuration state dr group id cluster node configuration state 1 node1_siteA node1mcc 001 configured 1 node1_siteA node1mcc 002 configured 1 node1_siteB node1mcc 003 configured 1 node1_siteB node1mcc 004 configured 4 entries were displayed 10 Verify that the expected volumes are present for each controll...

Page 55: ...h license key system license add license code license key license key 3 Remove the old licenses if desired a Check for unused licenses license clean up unused simulate b If the list looks correct remove the unused licenses license clean up unused Step 2 Restore Storage and Volume Encryption functionality After replacing the controller module or NVRAM module for a storage system that you previously...

Page 56: ...us of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide I...

Page 57: ..._node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the contro...

Page 58: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 56 ...

Page 59: ...next to the DIMM and then replace it following the specific sequence of steps You can use the following video or the tabulated steps to replace a DIMM Replacing a DIMM 1 Replace the impaired DIMM on your controller module The DIMMs are in slot 3 or 1 on the motherboard Slot 2 and 4 are left empty Do not attempt to install DIMMs into these slots The fault LED located on the board next to each DIMM ...

Page 60: ...he components on the DIMM circuit board 6 Insert the replacement DIMM squarely into the slot The DIMMs fit tightly in the socket If not reinsert the DIMM to realign it with the socket 7 Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket Step 4 Install the controller module After you have replaced the component in the controller module you must reinstal...

Page 61: ...2 Close the controller module cover and tighten the thumbscrew 59 ...

Page 62: ...e system to perform the tasks in the following sections You will connect the rest of the cables to the controller module later in this procedure Step 5 Run diagnostics After you have replaced a component in your system you should run diagnostic tests on that component Your system must be at the LOADER prompt to start diagnostics All commands in the diagnostic procedures are issued from the control...

Page 63: ... type and capacity it can take up to several hours for the drive to appear in the list of failed drives Determine whether SED authentication is enabled How you replace the disk depends on how the disk drive is being used If SED authentication is enabled you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide These Instructions describe additional steps you must p...

Page 64: ...ED on the drive shelf operator display panel and the failed drive illuminate The activity green LED on a failed drive can be illuminated solid which indicates that the drive has power but should not be blinking which indicates I O activity A failed drive has no I O activity 4 Remove the failed drive a Press the release button on the drive face to open the cam handle b Slide the drive out of the sh...

Page 65: ... support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Option 2 Replace HDD 1 If you want to manually assign drive ownership for the replacement drive you need to disable automatic drive assignment replacement drive if it is enabled You manually assign drive ownership ...

Page 66: ...replacement drive into the same drive bay from which you removed the failed drive Use two hands when inserting the disk drive but do not place hands on the disk drive boards that are exposed on the underside of the disk carrier 9 Close the cam handle so that the disk drive is fully seated into the midplane and the handle clicks into place Be sure to close the cam handle slowly so that it aligns co...

Page 67: ...should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the ...

Page 68: ... when you replace a fan module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller m...

Page 69: ...ep 3 Replace a fan To replace a fan remove the failed fan module and replace it with a new fan module You can use the following video or the tabulated steps to replace a fan Replacing a fan 1 Identify the fan module that you must replace by checking the console error messages or by locating the lit LED for the fan module on the motherboard 2 Remove the fan module by pinching the side of the fan mo...

Page 70: ...d then slide the replacement fan module into the controller module Step 4 Reinstall the controller module After you replace a component within the controller module you must reinstall the controller module in the system chassis and boot it 1 Close the controller module cover and tighten the thumbscrew 68 ...

Page 71: ...the orange tabs on top of the latching mechanism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted...

Page 72: ...uctions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement...

Page 73: ...ust remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert y...

Page 74: ...i clockwise and open the controller module cover Thumbscrew Controller module cover Step 3 Replace or install a mezzanine card To replace a mezzanine card you must remove the impaired card and install the replacement card to install a mezzanine card you must remove the faceplate and install the new card You can use the following video or the tabulated steps to replace a mezzanine card Replacing a ...

Page 75: ...modules that might be in the impaired mezzanine card and set it aside 4 Using the 1 magnetic screwdriver remove the screws from the face of the controller module and set them aside safely on the magnet 5 Using the 1 magnetic screwdriver loosen the screw on the impaired mezzanine card 6 Using the 1 magnetic screwdriver gently lift the impaired mezzanine card directly out of the socket and set it as...

Page 76: ...er module and the faceplate covering the mezzanine card slot and set them aside safely on the magnet Remove the mezzanine card from the antistatic shipping bag and align it to the inside face of the controller module Gently align the mezzanine card into place Using the 1 magnetic screwdriver insert and tighten the screws on the face of the controller module and on the mezzanine card NOTE Do not ap...

Page 77: ...lover giveback ofnode impaired_node_name 5 If automatic giveback was disabled reenable it storage failover modify node local auto giveback true Step 5 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Replace the NVMEM battery FAS500f To replace an NVMEM battery i...

Page 78: ...r1 system node autosupport invoke node type all message MAINT 2h 2 Disable automatic giveback from the console of the healthy controller storage failover modify node local auto giveback false 3 Take the impaired controller to the LOADER prompt If the impaired controller is displaying Then The LOADER prompt Go to Remove controller module Waiting for giveback Press Ctrl C and then respond y when pro...

Page 79: ... index fingers through the finger holes from the inside by crossing your arms Lever Latching mechanism 5 Using both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 77 ...

Page 80: ...oller module and install the replacement battery into the controller module You can use the following video or the tabulated steps to replace the NVMEM battery Replacing the NVMEM battery 1 Locate and replace the impaired NVMEM battery on your controller module It is recommended that you follow the illustrated instructions in the order listed 78 ...

Page 81: ...ng tab marked PUSH and then lift the battery out of the holder and controller module and set it aside 4 Remove the replacement NV battery from the antistatic shipping bag and align it to the battery holder 5 Insert the replacement NV battery plug into the socket 6 Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery ...

Page 82: ...Thumbscrew 2 Insert the controller module into the chassis a Ensure the latching mechanism arms are locked in the fully extended position b Using both hands align and gently slide the controller module into the latching mechanism arms until it stops c Place your index fingers through the finger holes from the inside of the latching mechanism d Press your thumbs down on the orange tabs on top of th...

Page 83: ...the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test system from the displayed menu to run diagnostics tests 5 Proceed based on the result of the preceding step If the scan show probl...

Page 84: ...supply you want to replace based on console error messages or through the red Fault LED on the power supply 3 Disconnect the power supply a Open the power cable retainer and then unplug the power cable from the power supply b Unplug the power cable from the power source 4 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab...

Page 85: ... components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Sto...

Page 86: ...impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they...

Page 87: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 85 ...

Page 88: ...the RTC battery locate it inside the controller and follow the specific sequence of steps You can use the following video or the tabulated steps to replace the RTC battery Replacing the RTC battery 1 Locate the RTC battery between the heatsink and the midplane and remove it exactly as shown in the graphic 86 ...

Page 89: ...ft the battery up Make a note of the polarity of the battery The battery should eject out The battery will be ejected out 2 Remove the replacement battery from the antistatic shipping bag 3 Locate the RTC battery holder between the heatsink and the midplane and insert it exactly as shown in the graphic 87 ...

Page 90: ...lled into the holder and that the polarity is correct Step 4 Reinstall the controller module and set time date after RTC battery replacement After you replace a component within the controller module you must reinstall the controller module in the system chassis reset the time and date on the controller and then boot it Steps 1 If you have not already done so close the air duct or controller modul...

Page 91: ...er module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process f Halt the controller at the LOADER prompt The controller module should be fully inserted and flush with the edges of the chassis 6 Reset the time and date on the controller a Check the date and time on the healthy controller with the show date command b At the LOADER prompt on the targe...

Page 92: ...AFF FAS2600 Installation and Setup Instructions provides step by step instructions with live links to additional content Installation and setup video FAS2600 The following video shows end to end software configuration for systems running ONTAP 9 2 AFF FAS2600 Setup Video Maintain Boot media Overview of boot media replacement FAS2600 The boot media stores a primary and secondary set of system boot ...

Page 93: ...ller see the NetApp Encryption overview with the CLI Steps 1 Check the status of the impaired controller If the impaired controller is at the login prompt log in as admin If the impaired controller is at the LOADER prompt and is part of HA configuration log in as admin on the healthy controller If the impaired controller is in a standalone configuration and at LOADER prompt contact mysupport netap...

Page 94: ...are stored on the key management servers security key manager query If the Restored column displays yes and all key managers display available it s safe to shut down the impaired controller If the Restored column displays anything other than yes or if any key manager displays unavailable you need to complete some additional steps If you see the message This command is not supported when onboard ke...

Page 95: ...on to a separate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM Return to admin mode set priv admin You can safely shutdown the controller Verify NSE configuration Steps 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager query If the Restored column displays yes and all key man...

Page 96: ...w detail Go to advanced privilege mode and enter y when prompted to continue set priv advanced Enter the command to back up the OKM information security key manager backup show Make sure that OKM information is saved in your log file This information will be needed in disaster scenarios where OKM might need to be manually recovered Copy the contents of the backup information to a separate file or ...

Page 97: ...s you need to complete some additional steps 1 If the Key Manager type displays onboard and the Restored column displays yes manually back up the OKM information a Go to advanced privilege mode and enter y when prompted to continue set priv advanced b Enter the command to display the key management information security key manager onboard show backup c Copy the contents of the backup information t...

Page 98: ...ypes The types are KMIP AKV and GCP The process for confirming these types is the same as confirming external or onboard key manager types If the Key Manager type displays external and the Restored column displays yes it s safe to shut down the impaired controller If the Key Manager type displays onboard and the Restored column displays yes you need to complete some additional steps If the Key Man...

Page 99: ...pp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard and then manually back up the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter the command to display the key management backup information security key manager onboard show backup f ...

Page 100: ...image to a USB flash drive Step 1 Remove the controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP...

Page 101: ...e cover by sliding in the blue tabs to release the cover and then swing the cover up and open Step 2 Replace the boot media 1 If you are not already grounded properly ground yourself 2 Locate the boot media using the following illustration or the FRU map on the controller module 99 ...

Page 102: ... boot media You can install the system image to the replacement boot media using a USB flash drive with the image installed on it However you must restore the var file system during this procedure You must have a USB flash drive formatted to FAT32 with at least 4GB capacity A copy of the same image version of ONTAP as what the impaired controller was running You can download the appropriate image ...

Page 103: ...tenance mode and then halt the controller to boot to LOADER 6 For systems with one controller in the chassis reconnect the power and turn on the power supplies The system begins to boot and stops at the LOADER prompt 7 Set your network connection type at the LOADER prompt If you are configuring DHCP ifconfig e0a auto The target port you configure is the target port you use to communicate with the ...

Page 104: ...ge admin e Press y when prompted to use the restored configuration f Press y when prompted to reboot the controller No network connection a Press n when prompted to restore the backup configuration b Reboot the system when prompted by the system c Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the update press y 4 Ensure th...

Page 105: ... command Restore OKM NSE and NVE as needed FAS2600 Once environment variables are checked you must complete steps specific to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled Determine which section you should use to restore your OKM NSE or NVE configurations If NSE or NVE are enabled along with Onboard Key Manager you must restore set...

Page 106: ...w or security key manager onboard show backup command Example of backup data BEGIN BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAAAAA 3WTh7gAAAAAAAAAAAAAAAAIAAAAAAAgAZJEIWvdeHr5RCAvHGclo wAAAAAAAAAA IgAAAAAAAAAoAAAAAAAAAEOTcR0AAAAAAAAAAAAAAAACAAAAAA...

Page 107: ...running ONTAP 9 5 and earlier run the key manager setup wizard a Start the wizard using the security key manager setup nodenodename command and then enter the passphrase for onboard key management when prompted b Enter the key manager key show detail command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes for all authentication keys If t...

Page 108: ...troller is ready for giveback with the storage failover show command 4 Move the console cable to the partner controller and give back the target controller storage using the storage failover giveback fromnode local only cfo aggregates true local command If the command fails because of a failed disk physically disengage the failed disk but leave the disk in the slot until a replacement is received ...

Page 109: ...ity key manager query again to ensure that the Restored column yes and all key managers report in an available state 11 If the Onboard Key Management is enabled a Use the security key manager key show detail to see a detailed view of all keys stored in the onboard key manager b Use the security key manager key show detail command and verify that the Restored column yes for all authentication keys ...

Page 110: ...3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home controller and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target controller ...

Page 111: ...nent you received from your provider AFF FAS2600 caching module replacement video Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration About this task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller ...

Page 112: ... from the power source Step 2 Remove controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if nee...

Page 113: ... sliding in the blue tabs to release the cover and then swing the cover up and open Step 3 Replace a caching module To replace a caching module referred to as the M 2 PCIe card on the label on your controller locate the slot inside the controller and follow the specific sequence of steps 111 ...

Page 114: ...r of the controller module and remove it a Press the release tab b Remove the heatsink 1 Gently pull the caching module straight out of the housing 2 Align the edges of the caching module with the socket in the housing and then gently push it into the socket 3 Verify that the caching module is seated squarely and completely in the socket If necessary remove the caching module and reseat it into th...

Page 115: ... fully seated in the chassis Be prepared to interrupt the boot process a With the cam handle in the open position firmly push the controller module in until it meets the midplane and is fully seated and then close the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller begins to boot as soo...

Page 116: ...ontap press Ctrl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new caching module you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is b...

Page 117: ...lear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operation If your controller is in an HA pair perform a give back...

Page 118: ...l C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the followi...

Page 119: ...um or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MAINT number_of_hours_downh The following AutoSupport message suppress...

Page 120: ...ir configuration system node halt node second_node_name ignore quorum warnings true skip lif migration before shutdown true Answer y when prompted Move and replace hardware FAS2600 Move the power supplies hard drives and controller module or modules from the impaired chassis to the new chassis and swap out the impaired chassis from the equipment rack or system cabinet with the new chassis of the s...

Page 121: ...er cable to the power supply Do not connect the power cable to a power source at this time Step 2 Remove the controller module Remove the controller module or modules from the old chassis 1 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected ...

Page 122: ...e drive should disengage from the chassis allowing it to slide free of the chassis When removing a drive always use two hands to support its weight Drives are fragile Handle them as little as possible to prevent damage to them 3 Align the drive from the old chassis with the same bay opening in the new chassis 4 Gently push the drive into the chassis as far as it will go The cam handle engages and ...

Page 123: ... or system cabinet using the screws you removed from the old chassis 7 If you have not already done so install the bezel Step 5 Install the controller After you install the controller module and any other components into the new chassis boot it to a state where you can run the interconnect diagnostic test For HA pairs with two controller modules in the same chassis the sequence in which you instal...

Page 124: ...xcessive force when sliding the controller module into the chassis to avoid damaging the connectors b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d Reinstall the blanking panel and then go to the next step 5 Connect the power supplies to different power sources and then turn them on 6 Boot each ...

Page 125: ... Then A stand alone configuration a Exit Maintenance mode halt b Go to Completing the replacement process An HA pair with a second controller module Exit Maintenance mode halt The LOADER prompt appears Step 2 Run system level diagnostics After installing a new chassis you should run interconnect diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in ...

Page 126: ...6 Verify that no hardware problems resulted from the replacement of the chassis sldiag device status dev interconnect long state failed System level diagnostics returns you to the prompt if there are no test failures or lists the full status of failures resulting from testing the component 7 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed...

Page 127: ...lies and then power on the storage system e Rerun the system level diagnostics test Step 3 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Controller module Overview of controller module replacement FAS2600 You must review the prerequisites for the replacement p...

Page 128: ... impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before ...

Page 129: ...r replacement video Step 1 Remove controller module To replace the controller module you must first remove the old controller module from the chassis Steps 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where...

Page 130: ...Open the cover by sliding in the blue tabs to release the cover and then swing the cover up and open Step 2 Move the boot media You must locate the boot media and follow the directions to remove it from the old controller module and insert it in the new controller module 128 ...

Page 131: ... then gently push it into the socket 4 Check the boot media to make sure that it is seated squarely and completely in the socket If necessary remove the boot media and reseat it into the socket 5 Push the boot media down to engage the locking button on the boot media housing Step 3 Move the NVMEM battery To move the NVMEM battery from the old controller module to the new controller module you must...

Page 132: ...he face of the battery plug to release the plug from the socket and then unplug the battery cable from the socket 4 Grasp the battery and press the blue locking tab marked PUSH and then lift the battery out of the holder and controller module 5 Move the battery to the replacement controller module 6 Loop the battery cable around the cable channel on the side of the battery holder 7 Position the ba...

Page 133: ...lowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board The number and placement of system DIMMs depends on the model of your system The following illustration shows the location of system DIMMs 4 Repeat these steps to remove additional DIMMs a...

Page 134: ...erred to as the M 2 PCIe card on the label on your controller locate and move it from the old controller into the replacement controller and follow the specific sequence of steps You must have the new controller module ready so that you can move the caching module directly from the old controller module to the corresponding slot in the new one All other components in the storage system must be fun...

Page 135: ...t because it attempts to reboot as soon as you completely seat it in the chassis The system might update system firmware when it boots Do not abort this process The procedure requires you to interrupt the boot process which you can typically do at any time after prompted to do so However if the system updates the system firmware when it boots you must wait until after the update is complete before...

Page 136: ... into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Press Ctrl C for Boot Menu press Ctrl C to interrupt the boot process If you miss the prompt and the co...

Page 137: ... select the option for Maintenance mode Important During the boot process you might see the following prompts A prompt warning of a system ID mismatch and asking to override the system ID A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy controller remains down You can safely respond y to these prompts Restore and verify the system configu...

Page 138: ...date the state to match your system configuration 1 In Maintenance mode from the new controller module verify that all components display the same HA state ha config show The HA state should be the same for all components 2 If the displayed system state of the controller module does not match your system configuration set the HA state for the controller module ha config modify controller ha state ...

Page 139: ... sldiag device show dev mb The controller module devices and ports displayed can be any one or more of the following bootmedia is the system booting device cna is a Converged Network Adapter or interface not connected to a network or storage device fcal is a Fibre Channel Arbitrated Loop device not connected to a Fibre Channel network env is motherboard environmentals mem is system memory nic is a...

Page 140: ...sts that you want to run sldiag device modify dev dev_name selection only selection only disables all other tests that you do not want to run for the device d Run the selected tests sldiag device run dev dev_name After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED e Verify that no tests failed sldiag device status dev dev_name long state failed System level di...

Page 141: ... to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sldiag device run Do not add to or modify your entries after you start running diagnostics After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED g Verify that there are n...

Page 142: ...re securely connected and that hardware components are properly installed in the storage system d Reconnect the power supplies and then power on the storage system e Rerun the system level diagnostics test Recable the system and reassign disks FAS2600 Continue the replacement procedure by recabling the storage and confirming disk reassignment Step 1 Recable the system After running diagnostics you...

Page 143: ...to override the system ID due to a system ID mismatch boot_ontap 3 Wait until the Waiting for giveback message is displayed on the replacement controller console and then from the healthy controller verify that the new partner system ID has been automatically assigned storage failover show In the command output you should see a message that the system ID has changed on the impaired controller show...

Page 144: ... the HA pair is healthy and that takeover is possible storage failover show The output from the storage failover show command should not include the System ID changed on partner message 6 Verify that the disks were assigned correctly storage disk show ownership The disks belonging to the replacement controller should show the new system ID In the following example the disks owned by node1 now show...

Page 145: ...stem ID mismatch 3 View the system IDs disk show a 4 You should make a note of the old system ID which is displayed as part of the disk owner column The following example shows the old system ID of 118073209 disk show a Local System ID 118065481 DISK OWNER POOL SERIAL NUMBER HOME disk_name system 1 118073209 Pool0 J8XJE9LC system 1 118073209 disk_name system 1 118073209 Pool0 J8Y478RC system 1 118...

Page 146: ...ring standard licenses continue to be available to the replacement node However if the impaired node was the only node in the cluster with a license for the feature no configuration changes to the feature are allowed Also using unlicensed features on the node might put you out of compliance with your license agreement so you should install the replacement license key or keys on the replacement nod...

Page 147: ...rify LIFs and register the serial number Before returning the replacement node to service you should verify that the LIFs are on their home ports and register the serial number of the replacement node if AutoSupport is enabled and reset automatic giveback Steps 1 Verify that the logical interfaces are reporting to their home server and ports network interface show is home false If any LIFs are lis...

Page 148: ...ode autosupport invoke node type all message MAINT _number_of_hours_down_h The following AutoSupport message suppresses automatic case creation for two hours cluster1 system node autosupport invoke node type all message MAINT 2h 2 If the impaired controller is part of an HA pair disable automatic giveback from the console of the healthy controller storage failover modify node local auto giveback f...

Page 149: ...ll the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Squeeze the latch on the cam handle until it releases open the cam handle fully to release the controller module from the midplane and then using two hands pull the controller module out of the chassis 5 Turn the controller module over...

Page 150: ...oid losing unwritten data in the nonvolatile memory NVMEM The LED is located on the back of the controller module Look for the following icon 2 If the NVMEM LED is not flashing there is no content in the NVMEM you can skip the following steps and proceed to the next task in this procedure 3 If the NVMEM LED is flashing there is data in the NVMEM and you must disconnect the battery to clear the mem...

Page 151: ...ntation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation 7 Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board The number and placement of system DIMMs depends ...

Page 152: ...he top edge of the DIMM until the ejector tabs snap into place over the notches at the ends of the DIMM 11 Locate the NVMEM battery plug socket and then squeeze the clip on the face of the battery cable plug to insert it into the socket Make sure that the plug locks down onto the controller module 12 Close the controller module cover Step 4 Reinstall the controller module After you replace compone...

Page 153: ...the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Pres...

Page 154: ...ss Ctrl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new DIMM you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is being replaced 1 If ...

Page 155: ...ostics tests Then Were completed without any failures a Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operatio...

Page 156: ...ed to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the following command halt...

Page 157: ...D replacement instructions in the ONTAP 9 NetApp Encryption Power Guide These Instructions describe additional steps you must perform before and after replacing an SED Make sure the replacement drive is supported by your platform See the NetApp Hardware Universe Make sure all other components in the system are functioning properly if not you must contact technical support About this task Drive fir...

Page 158: ...D on the drive shelf operator display panel and the failed drive illuminate The activity green LED on a failed drive can be illuminated solid which indicates that the drive has power but should not be blinking which indicates I O activity A failed drive has no I O activity 4 Remove the failed drive a Press the release button on the drive face to open the cam handle b Slide the drive out of the she...

Page 159: ... support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Option 2 Replace HDD 1 If you want to manually assign drive ownership for the replacement drive you need to disable automatic drive assignment replacement drive if it is enabled You manually assign drive ownership ...

Page 160: ...replacement drive into the same drive bay from which you removed the failed drive Use two hands when inserting the disk drive but do not place hands on the disk drive boards that are exposed on the underside of the disk carrier 9 Close the cam handle so that the disk drive is fully seated into the midplane and the handle clicks into place Be sure to close the cam handle slowly so that it aligns co...

Page 161: ...cessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the...

Page 162: ...r module from the system and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so th...

Page 163: ...pen the cover by sliding in the blue tabs to release the cover and then swing the cover up and open Step 3 Replace the NVMEM battery To replace the NVMEM battery in your system you must remove the failed NVMEM battery from the system and replace it with a new NVMEM battery 161 ...

Page 164: ...f the LED is on and power is on unwritten data is stored on NVMEM This typically occurs during an uncontrolled shutdown after ONTAP has successfully booted 2 Locate the NVMEM battery in the controller module 3 Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket and then unplug the battery cable from the socket 4 Remove the battery from t...

Page 165: ...controller module reinstall it into the chassis 1 If you have not already done so replace the cover on the controller module 2 Align the end of the controller module with the opening in the chassis and then gently push the controller module halfway into the system Do not completely insert the controller module in the chassis until instructed to do so 3 Recable the system as needed If you removed t...

Page 166: ... into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Press Ctrl C for Boot Menu press Ctrl C to interrupt the boot process If you miss the prompt and the co...

Page 167: ...trl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new NVMEM battery you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is being replaced ...

Page 168: ... diagnostics tests Then Were completed without any failures a Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal op...

Page 169: ...sing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the...

Page 170: ...h off for 30 seconds and then turn both on The number of power supplies in the system depends on the model Power supplies are auto ranging AFF FAS2600 power supply replacement video 1 Identify the power supply you want to replace based on console error messages or through the LEDs on the power supplies 2 If you are not already grounded properly ground yourself 3 Turn off the power supply and disco...

Page 171: ...d one way Do not use excessive force when sliding the power supply into the system You can damage the connector 8 Close the cam handle so that the latch clicks into the locked position and the power supply is fully seated 9 Reconnect the power supply cabling a Reconnect the power cable to the power supply and the power source b Secure the power cable to the power supply using the power cable retai...

Page 172: ...or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MAINT _number_of_hours_down_h The following AutoSupport message s...

Page 173: ...m cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Squeeze the latch on the cam handle until it releases open ...

Page 174: ...Step 3 Replace the RTC battery To replace the RTC battery locate it inside the controller and follow the specific sequence of steps 1 Locate the RTC battery 172 ...

Page 175: ...at an angle and pushing down 6 Visually inspect the battery to make sure that it is completely installed into the holder and that the polarity is correct Step 4 Reinstall the controller module and set time date after RTC battery replacement After you replace a component within the controller module you must reinstall the controller module in the system chassis reset the time and date on the contro...

Page 176: ...date and time on the healthy controller with the show date command b At the LOADER prompt on the target controller check the time and date c If necessary modify the date with the set date mm dd yyyy command d If necessary set the time in GMT using the set time hh mm ss command e Confirm the date and time on the target controller 7 At the LOADER prompt enter bye to reinitialize the PCIe cards and o...

Page 177: ...to install and cable your new system NetApp video AFF A220 and FAS2700 Systems Installation and Setup Instructions Video two of two Performing end to end software configuration The following video shows end to end software configuration for systems running ONTAP 9 2 and later NetApp video Software configuration for vSphere NAS datastores for FAS AFF systems running ONTAP 9 2 Detailed guide AFF A22...

Page 178: ...to your existing account or create an account b Register your system NetApp Product Registration 4 Download and install Config Advisor on your laptop NetApp Downloads Config Advisor 5 Inventory and make a note of the number and types of cables you received The following table identifies the types of cables you might receive If you receive a cable not listed in the table see the Hardware Universe t...

Page 179: ... Micro USB console cable Not applicable Console connection during software setup on non Windows or Mac laptop console Power cables Not applicable Powering up the system 6 Download and complete the Cluster configuration worksheet Cluster Configuration Worksheet Step 2 Install the hardware You need to install your system in a 4 post rack or NetApp system cabinet as applicable Steps 1 Install the rai...

Page 180: ...ntrollers are connected to switches The cluster interconnect ports are cabled on both controllers You must have contacted your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove ...

Page 181: ...cable e0a to e0a e0b to e0b Use one of the following cable types to cable the UTA2 data ports to your host network An FC host 0c and 0d or 0e and 0f A 10GbE e0c and e0d or e0e and e0f You can connect one port pair as CNA and one port pair as FC or you can connect both port pairs as CNA or both port pairs as FC 179 ...

Page 182: ...nnected to switches The cluster interconnect ports are cabled to the cluster interconnect switches You must have contacted your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove...

Page 183: ...Step Perform on each controller module Cable e0a and e0b to the cluster interconnect switches with the cluster interconnect cable 181 ...

Page 184: ...orts to your host network An FC host 0c and 0d or 0e and 0f A 10GbE e0c and e0d or e0e and e0f You can connect one port pair as CNA and one port pair as FC or you can connect both port pairs as CNA or both port pairs as FC Cable the e0M ports to the management network switches with the RJ45 cables 182 ...

Page 185: ... The cluster interconnect ports are cabled on both controllers You must have contacted your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again Ste...

Page 186: ...each other with the cluster interconnect cable e0a to e0a e0b to e0b Use the Cat 6 RJ45 cable to cable the e0c through e0f ports to your host network Cable the e0M ports to the management network switches with the RJ45 cables DO NOT plug in the power cords at this point 184 ...

Page 187: ...er interconnect switches You must have contacted your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again Steps 1 You can use the graphic or the st...

Page 188: ...etwork Cable the e0M ports to the management network switches with the RJ45 cables DO NOT plug in the power cords at this point 2 To cable your storage see Cabling controllers to drive shelves Step 4 Cable controllers to drive shelves You must cable the controllers to your shelves using the onboard storage ports NetApp recommends MP HA cabling for systems with external storage If you have a SAS ta...

Page 189: ...Cable storage on an HA pair with external drive shelves You must cable the shelf to shelf connections and then cable both controllers to the drive shelves Be sure to check the illustration arrow for the proper cable connector pull tab orientation Steps 1 Cable the HA pair with external drive shelves The example uses DS224C Cabling is similar with other supported drive shelves 187 ...

Page 190: ... stack see the Installation and Cabling Guide for your drive shelf type Installing and cabling 2 To complete setting up your system see Completing system setup and configuration Step 5 Complete system setup and configuration You can complete the system setup and configuration using cluster discovery with only a connection to the switch and laptop or by connecting directly to a controller in the sy...

Page 191: ...Management switch 6 Select an ONTAP icon listed to discover a Open File Explorer b Click network in the left pane c Right click and select refresh d Double click either ONTAP icon and accept any certificates displayed on your screen XXXXX is the system serial number for the target node System Manager opens 7 Use System Manager guided setup to configure your system using the data you collected in t...

Page 192: ...ole port on the laptop or console to 115 200 baud with N 8 1 See your laptop or console s online help for how to configure the console port b Connect the console cable to the laptop or console and connect the console port on the controller using the console cable that came with your system c Connect the laptop or console to the switch on the management subnet d Assign a TCP IP address to the lapto...

Page 193: ...figure your cluster a Point your browser to the node management IP address The format for the address is https x x x x b Configure the system using the data you collected in the NetApp ONTAP Configuration guide ONTAP Configuration Guide 7 Verify the health of your system by running Config Advisor 8 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentatio...

Page 194: ... automatic giveback and check the version of ONTAP that is running If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the NetApp Encryption overview with the CLI Steps 1 Check the status of the impaired controlle...

Page 195: ...E configuration If no volumes are listed check whether NSE is configured 3 Check whether NSE is configured storage encryption disk show If the command output lists the drive details with Mode Key ID information NSE is configured and you need to verify the NSE configuration If NVE and NSE are not configured it s safe to shut down the impaired controller Verify NVE configuration Steps 1 Display the ...

Page 196: ...ed contact mysupport netapp com Verify that the Restored column displays yes for all authentication key security key manager key show detail Go to advanced privilege mode and enter y when prompted to continue set priv advanced Enter the command to display the OKM backup information security key manager backup show Copy the contents of the backup information to a separate file or your log file You ...

Page 197: ...in Shut down the impaired controller b If the Restored column displays anything other than yes Run the key manager setup wizard security key manager setup node target impaired node name Enter the customer s OKM passphrase at the prompt If the passphrase cannot be provided contact mysupport netapp com Verify that the Restored column shows yes for all authentication keys security key manager key sho...

Page 198: ...ays external and the Restored column displays yes it s safe to shut down the impaired controller If the Key Manager type displays onboard and the Restored column displays yes you need to complete some additional steps If the Key Manager type displays external and the Restored column displays anything other than yes you need to complete some additional steps If the Key Manager type displays onboard...

Page 199: ...arate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM g Return to admin mode set priv admin h You can safely shut down the controller Verify NSE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key query key type NSE AK After the ONTAP 9 6 release you may have ad...

Page 200: ...plays onboard and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security key manager onboard sync Enter the customer s onboard key management passphrase at the prompt If the passphrase cannot be provided contact NetApp Support mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key...

Page 201: ... completing the NVE or NSE tasks you need to complete the shutdown of the impaired controller Do not use this procedure if your system is in a two node MetroCluster configuration To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage If...

Page 202: ...AFF A220 and FAS2700 To replace the boot media you must remove the impaired controller module install the replacement boot media and transfer the boot image to a USB flash drive Step 1 Remove the controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module 1 If you are not already grounde...

Page 203: ...ing two hands pull the controller module out of the chassis 5 Turn the controller module over and place it on a flat stable surface 6 Open the cover by sliding in the blue tabs to release the cover and then swing the cover up and open 201 ...

Page 204: ...or the boot media 4 Align the edges of the replacement boot media with the boot media socket and then gently push it into the socket 5 Check the boot media to make sure that it is seated squarely and completely in the socket If necessary remove the boot media and reseat it into the socket 6 Push the boot media down to engage the locking button on the boot media housing 7 Close the controller modul...

Page 205: ... the way into the system making sure that the cam handle clears the USB flash drive firmly push the cam handle to finish seating the controller module push the cam handle to the closed position and then tighten the thumbscrew The controller begins to boot as soon as it is completely installed into the chassis 5 Interrupt the boot process to stop at the LOADER prompt by pressing Ctrl C when you see...

Page 206: ...her enter the name of the image or accept the default image displayed inside the brackets on your screen 3 Restore the var file system If your system has Then A network connection a Press y when prompted to restore the backup configuration b Set the healthy controller to advanced privilege level set privilege advanced c Run the restore backup command system node restore backup node local target ad...

Page 207: ...orage failover giveback fromnode local command 9 At the cluster prompt check the logical interfaces with the net int is home false command If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 10 Move the console cable to the repaired controller and run the version v command to check the ONTAP versions 11 Restore automatic giveback i...

Page 208: ...giveback a Enter Ctrl C at the prompt b At the message Do you wish to halt this controller rather than wait y n enter y c At the LOADER prompt enter the boot_ontap menu command 4 At the Boot Menu enter the hidden command recover_onboard_keymanager and reply y at the prompt 5 Enter the passphrase for the onboard key manager you obtained from the customer at the beginning of this procedure 6 When pr...

Page 209: ...er show command 10 Give back only the CFO aggregates with the storage failover giveback fromnode local only cfo aggregates true command If the command fails because of a failed disk physically disengage the failed disk but leave the disk in the slot until a replacement is received If the command fails because of an open CIFS session check with the customer on how to close out CIFS sessions Termina...

Page 210: ...back the target controller using the storage failover giveback fromnode local command 17 Check the giveback status 3 minutes after it reports complete using the storage failover show command If giveback is not complete after 20 minutes contact Customer Support 18 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home contro...

Page 211: ... list the logical interfaces that are not on their home controller and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target controller and run the version v command to check the ONTAP versions 8 Restore automatic giveback if you disabled it by using the storage failover modify node local a...

Page 212: ... Connect the console cable to the target controller 2 Use the boot_ontap command at the LOADER prompt to boot the controller 3 Check the console output If the console displays Then The login prompt Go to Step 7 Waiting for giveback a Log into the partner controller b Confirm the target controller is ready for giveback with the storage failover show command 4 Move the console cable to the partner c...

Page 213: ... external restore command to restore the key IDs of the authentication keys If the command fails contact Customer Support If the Key Manager type onboard and the Restored column anything other than yes true use the security key manager onboard sync command to re sync the Key Manager type Use the security key manager key query to verify that the Restored column yes true for all authentication keys ...

Page 214: ...at the data has been erased from the caching module system controller flash cache secure erase show node node_name The output should display the caching module status as erased 2 If the impaired controller is part of an HA pair disable automatic giveback from the console of the healthy controller storage failover modify node local auto giveback false 3 Take the impaired controller to the LOADER pr...

Page 215: ...e cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Squeeze the latch on the cam handle until it releases open the cam handle fully to release the controller module from the midplane and then...

Page 216: ...ending on your situation It must have the appropriate operating system for the caching module you are installing It must support the caching capacity All other components in the storage system must be functioning properly if not you must contact technical support Steps 1 If you are not already grounded properly ground yourself 2 Locate the caching module at the rear of the controller module and re...

Page 217: ... button on the caching module housing 7 Close the controller module cover as needed Step 4 Reinstall the controller module After you replace components in the controller module reinstall it into the chassis Steps 1 If you are not already grounded properly ground yourself 2 If you have not already done so replace the cover on the controller module 3 Align the end of the controller module with the o...

Page 218: ...the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Pres...

Page 219: ..._ontap press Ctrl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new caching module you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is ...

Page 220: ... a Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operation If your controller is in an HA pair perform a give ...

Page 221: ...ompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the following command ...

Page 222: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 223: ...ure is disruptive For a two controller cluster you will have a complete service outage and a partial outage in a multi node cluster Shut down the controllers AFF A220 and FAS2700 Shut down or take over the impaired controller using the appropriate procedure for your configuration Option 1 Most configurations You must shut down the controller or controller in the chassis prior to moving them to the...

Page 224: ...ding on your system if the NVMEM NVRAM LED is flashing there is content in the NVMEM NVRAM that has not been saved to disk You need to reboot the controller and start from the beginning of this procedure If repeated attempts to cleanly shut down the controller fail be aware that you might lose any data that was not saved to disk 3 Where applicable halt the second controller to avoid a possible quo...

Page 225: ...the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Move and replace hardware AFF A220 and FAS2700 Move the power supplies hard drives and controller module or modules from the impaired chassis to the new chassis and swap out the impaired chassis from the equi...

Page 226: ...r supply using the power cable locking mechanism Only connect the power cable to the power supply Do not connect the power cable to a power source at this time Step 2 Remove the controller module Remove the controller module or modules from the old chassis 1 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from th...

Page 227: ...sis The drive should disengage from the chassis allowing it to slide free of the chassis When removing a drive always use two hands to support its weight Drives are fragile Handle them as little as possible to prevent damage to them 3 Align the drive from the old chassis with the same bay opening in the new chassis 4 Gently push the drive into the chassis as far as it will go The cam handle engage...

Page 228: ...rack or system cabinet using the screws you removed from the old chassis 7 If you have not already done so install the bezel Step 5 Install the controller After you install the controller module and any other components into the new chassis boot it to a state where you can run the interconnect diagnostic test For HA pairs with two controller modules in the same chassis the sequence in which you in...

Page 229: ... the controller module into the chassis to avoid damaging the connectors b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d Reinstall the blanking panel and then go to the next step 5 Connect the power supplies to different power sources and then turn them on 6 Boot each controller to Maintenance m...

Page 230: ...r system 4 The next step depends on your system configuration If your system is in Then A stand alone configuration a Exit Maintenance mode halt b Go to Completing the replacement process An HA pair with a second controller module Exit Maintenance mode halt The LOADER prompt appears Step 2 Run system level diagnostics After installing a new chassis you should run interconnect diagnostics Your syst...

Page 231: ...ics tests from the Maintenance mode prompt sldiag device modify dev interconnect sel enable The interconnect tests are disabled by default and must be enabled to run separately 5 Run the interconnect diagnostics test from the Maintenance mode prompt sldiag device run dev interconnect You only need to run the interconnect test from one controller 6 Verify that no hardware problems resulted from the...

Page 232: ...n both controllers at the LOADER prompt bye e Return the controller to normal operation If your system is running ONTAP Then With two nodes in the cluster Issue these commands node cluster ha modify configured true node storage failover modify node node0 enabled true With more than two nodes in the cluster Issue this command node storage failover modify node node0 enabled true In a two node MetroC...

Page 233: ...n you can perform the MetroCluster switchback operation This returns the configuration to its normal operating state with the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster...

Page 234: ...ed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Controller Overview of controller module replacement AFF A220 and FAS2700 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must be working properly If your...

Page 235: ...ment process Shut down the impaired controller AFF A220 and FAS2700 To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in...

Page 236: ...FF A220 and FAS2700 To replace the controller module hardware you must remove the impaired controller move FRU components to the replacement controller module install the replacement controller module in the chassis and then boot the system to Maintenance mode Step 1 Remove controller module To replace the controller module you must first remove the old controller module from the chassis 1 If you ...

Page 237: ...lease the controller module from the midplane and then using two hands pull the controller module out of the chassis 6 Turn the controller module over and place it on a flat stable surface 7 Open the cover by sliding in the blue tabs to release the cover and then swing the cover up and open 235 ...

Page 238: ...ile destaging contents to the flash memory when you halt the system After the destage is complete the LED turns off If power is lost without a clean shutdown the NVMEM LED flashes until the destage is complete and then the LED turns off If the LED is on and power is on unwritten data is stored on NVMEM This typically occurs during an uncontrolled shutdown after ONTAP has successfully booted 2 Loca...

Page 239: ...ia and follow the directions to remove it from the old controller module and insert it in the new controller module 1 Locate the boot media using the following illustration or the FRU map on the controller module 2 Press the blue button on the boot media housing to release the boot media from its housing and then gently pull it straight out of the boot media socket Do not twist or pull the boot me...

Page 240: ...ther side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board The number and placement of system DIMMs depends on the model of your system The following illustration shows the location of system DIMMs 4 Repeat these steps to remove additional DIMMs as needed 5 Verify that the NVMEM battery is not plu...

Page 241: ...he M 2 PCIe card on the controller module label You must have the new controller module ready so that you can move the caching module directly from the old controller module to the corresponding slot in the new one All other components in the storage system must be functioning properly if not you must contact technical support 1 Locate the caching module at the rear of the controller module and re...

Page 242: ...tem firmware when it boots Do not abort this process The procedure requires you to interrupt the boot process which you can typically do at any time after prompted to do so However if the system updates the system firmware when it boots you must wait until after the update is complete before interrupting the boot process 1 If you are not already grounded properly ground yourself 2 If you have not ...

Page 243: ...e hook and loop strap d Interrupt the boot process only after determining the correct timing You must look for an Automatic firmware update console message If the update message appears do not press Ctrl C to interrupt the boot process until after you see a message confirming that the update is complete Only press Ctrl C when you see the message Press Ctrl C for Boot Menu If the firmware update is...

Page 244: ...ppears do not press Ctrl C to interrupt the boot process until after you see a message confirming that the update is complete Only press Ctrl C after you see the Press Ctrl C for Boot Menu message If the firmware update is aborted the boot process exits to the LOADER prompt You must run the update_flash command and then exit LOADER and boot to Maintenance mode by pressing Ctrl C when you see Start...

Page 245: ...he replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and time are given in GMT 3 At the LOADER prompt check the date and time on the replacement node show date The date and time are given in GMT 4 If necessary set the date in GMT on the replacement node set date mm dd yyyy 5 If necessary set the time in ...

Page 246: ...stem level diagnostics to function properly boot_diags During the boot process you can safely respond y to the prompts until the Maintenance mode prompt appears 3 Display and note the available devices on the controller module sldiag device show dev mb The controller module devices and ports displayed can be any one or more of the following bootmedia is the system booting device cna is a Converged...

Page 247: ...sts that you want to run sldiag device modify dev dev_name selection only selection only disables all other tests that you do not want to run for the device d Run the selected tests sldiag device run dev dev_name After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED e Verify that no tests failed sldiag device status dev dev_name long state failed System level di...

Page 248: ... to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sldiag device run Do not add to or modify your entries after you start running diagnostics After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED g Verify that there are n...

Page 249: ...re components are properly installed in the storage system d Reconnect the power supplies and then power on the storage system e Rerun the system level diagnostics test Recable the system and reassign disks AFF A220 and FAS2700 To complete the replacement procedure and restore your system to full operation you must recable the storage confirm disk reassignment restore the NetApp Storage Encryption...

Page 250: ...ystems in a two node MetroCluster configuration Option 1 Verify the system ID change on an HA system You must confirm the system ID change when you boot the replacement controller and then verify that the change was implemented This procedure applies only to systems running ONTAP in an HA pair 1 If the replacement controller is in Maintenance mode showing the prompt exit Maintenance mode and go to...

Page 251: ... privilege admin 5 Give back the controller a From the healthy controller give back the replaced controller s storage storage failover giveback ofnode replacement_node_name The replacement controller takes back its storage and completes booting If you are prompted to override the system ID due to a system ID mismatch you should enter y If the giveback is vetoed you can consider overriding the veto...

Page 252: ...ems that are in a stand alone configuration Steps 1 If you have not already done so reboot the replacement node interrupt the boot process by pressing Ctrl C and then select the option to boot to Maintenance mode from the displayed menu 2 You must enter Y when prompted to override the system ID due to a system ID mismatch 3 View the system IDs disk show a 4 You should make a note of the old system...

Page 253: ...sks to the new controller s system ID before you return the system to normal operating condition About this task This procedure applies only to systems in a two node MetroCluster configuration running ONTAP You must be sure to issue the commands in this procedure on the correct node The impaired node is the node on which you are performing maintenance The replacement node is the new node that repl...

Page 254: ...k reassign s old system ID In the case of the preceding example the command is disk reassign s 118073209 You can respond Y when prompted to continue 5 Verify that the disks or FlexArray LUNs were assigned correctly disk show a Verify that the disks belonging to the replacement node show the new system ID for the replacement node In the following example the disks owned by system 1 now show the new...

Page 255: ...de show fields configuration state node1_siteA metrocluster node show fields configuration state dr group id cluster node configuration state 1 node1_siteA node1mcc 001 configured 1 node1_siteA node1mcc 002 configured 1 node1_siteB node1mcc 003 configured 1 node1_siteB node1mcc 004 configured 4 entries were displayed 11 Verify the operation of the MetroCluster configuration in Data ONTAP a Check f...

Page 256: ...ures on the node might put you out of compliance with your license agreement so you should install the replacement license key or keys on the replacement node as soon as possible Before you begin The licenses keys must be in the 28 character format You have a 90 day grace period in which to install the license keys After the grace period all old licenses are invalidated After a valid license key i...

Page 257: ...s network interface show is home false If any LIFs are listed as false revert them to their home ports network interface revert 2 Register the system serial number with NetApp Support If AutoSupport is enabled send an AutoSupport message to register the serial number If AutoSupport is not enabled call NetApp Support to register the serial number 3 If automatic giveback was disabled reenable it sto...

Page 258: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 259: ...9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a hea...

Page 260: ...side the controller you must first remove the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were co...

Page 261: ... a flat stable surface 6 Open the cover by sliding in the blue tabs to release the cover and then swing the cover up and open Step 3 Replace the DIMMs To replace the DIMMs locate them inside the controller and follow the specific sequence of steps 259 ...

Page 262: ...following icon 3 If the NVMEM LED is not flashing there is no content in the NVMEM you can skip the following steps and proceed to the next task in this procedure 4 If the NVMEM LED is flashing there is data in the NVMEM and you must disconnect the battery to clear the memory a Locate the battery press the clip on the face of the battery plug to release the lock clip from the plug socket and then ...

Page 263: ... system DIMMs 9 Remove the replacement DIMM from the antistatic shipping bag hold the DIMM by the corners and align it to the slot The notch among the pins on the DIMM should line up with the tab in the socket 10 Make sure that the DIMM ejector tabs on the connector are in the open position and then insert the DIMM squarely into the slot The DIMM fits tightly in the slot but should go in easily If...

Page 264: ...have not already done so replace the cover on the controller module 3 Align the end of the controller module with the opening in the chassis and then gently push the controller module halfway into the system Do not completely insert the controller module in the chassis until instructed to do so 4 Recable the system as needed If you removed the media converters QSFPs or SFPs remember to reinstall t...

Page 265: ... into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Press Ctrl C for Boot Menu press Ctrl C to interrupt the boot process If you miss the prompt and the co...

Page 266: ...ot_ontap press Ctrl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new DIMM you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is being re...

Page 267: ...the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operation If your controller is in Then An HA pair Perform a give back...

Page 268: ...oot by pressing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by e...

Page 269: ...chback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is c...

Page 270: ... drive type and capacity it can take up to several hours for the drive to appear in the list of failed drives Determine whether SED authentication is enabled How you replace the disk depends on how the disk drive is being used If SED authentication is enabled you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide These Instructions describe additional steps you ...

Page 271: ...D on the drive shelf operator display panel and the failed drive illuminate The activity green LED on a failed drive can be illuminated solid which indicates that the drive has power but should not be blinking which indicates I O activity A failed drive has no I O activity 4 Remove the failed drive a Press the release button on the drive face to open the cam handle b Slide the drive out of the she...

Page 272: ... support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Option 2 Replace HDD 1 If you want to manually assign drive ownership for the replacement drive you need to disable automatic drive assignment replacement drive if it is enabled You manually assign drive ownership ...

Page 273: ...replacement drive into the same drive bay from which you removed the failed drive Use two hands when inserting the disk drive but do not place hands on the disk drive boards that are exposed on the underside of the disk carrier 9 Close the cam handle so that the disk drive is fully seated into the midplane and the handle clicks into place Be sure to close the cam handle slowly so that it aligns co...

Page 274: ... 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a he...

Page 275: ...side the controller you must first remove the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were co...

Page 276: ... an HA configuration go to the next step If your system is in a stand alone configuration cleanly shut down the controller module and then check the NVRAM LED identified by the NV icon The NVRAM LED blinks while destaging contents to the flash memory when you halt the system After the destage is complete the LED turns off If power is lost without a clean shutdown the NVMEM LED flashes until the de...

Page 277: ...he slots on the battery pack and the battery pack latch engages and clicks into the opening on the side wall 10 Plug the battery plug back into the controller module Step 4 Reinstall the controller module After you replace components in the controller module reinstall it into the chassis Steps 1 If you are not already grounded properly ground yourself 2 If you have not already done so replace the ...

Page 278: ...when sliding the controller module into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Press Ctrl C for Boot Menu press Ctrl C to interrupt the boot process...

Page 279: ...tap press Ctrl C when prompted and then boot to Maintenance mode e From the boot menu select the option for Maintenance mode Step 5 Run system level diagnostics After installing a new NVMEM battery you should run diagnostics Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the controller where the component is bein...

Page 280: ...Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operation If your controller is in Then An HA pair Perform a giv...

Page 281: ...oot by pressing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by e...

Page 282: ...chback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is c...

Page 283: ...prevent overheating due to reduced airflow Because the chassis provides a shared cooling configuration for the two HA nodes a delay longer than two minutes will shut down all controller modules in the chassis If both controller modules do shut down make sure that both power supplies are inserted turn both off for 30 seconds and then turn both on Power supplies are auto ranging Steps 1 Identify the...

Page 284: ...d one way Do not use excessive force when sliding the power supply into the system You can damage the connector 8 Close the cam handle so that the latch clicks into the locked position and the power supply is fully seated 9 Reconnect the power supply cabling a Reconnect the power cable to the power supply and the power source b Secure the power cable to the power supply using the power cable retai...

Page 285: ...ide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be in quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false ...

Page 286: ...and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the...

Page 287: ...at stable surface 6 Open the cover by sliding in the blue tabs to release the cover and then swing the cover up and open Step 3 Replace the RTC battery To replace the RTC battery locate it inside the controller and follow the specific sequence of steps 285 ...

Page 288: ...e controller module 6 Note the polarity of the RTC battery and then insert it into the holder by tilting the battery at an angle and pushing down 7 Visually inspect the battery to make sure that it is completely installed into the holder and that the polarity is correct Step 4 Reinstall the controller module and set time date after RTC battery replacement After you replace a component within the c...

Page 289: ...ADER prompt 6 Reset the time and date on the controller a Check the date and time on the healthy controller with the show date command b At the LOADER prompt on the target controller check the time and date c If necessary modify the date with the set date mm dd yyyy command d If necessary set the time in GMT using the set time hh mm ss command e Confirm the date and time on the target controller 7...

Page 290: ...chback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is c...

Page 291: ...ional content Video steps Video step by step instructions For MetroCluster configurations see either Install MetroCluster IP configuration Install MetroCluster Fabric Attached configuration Installation and setup PDF poster FAS8200 You can use the PDF poster to install and set up your new system The AFF FAS8200 Installation and Setup Instructions provides step by step instructions with live links ...

Page 292: ...ng the status of the onboard encryption keys you must check the status of the impaired controller disable automatic giveback and check the version of ONTAP that is running If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired cont...

Page 293: ...onfiguration If no volumes are listed check whether NSE is configured 3 Check whether NSE is configured storage encryption disk show If the command output lists the drive details with Mode Key ID information NSE is configured and you need to verify the NSE configuration If NVE and NSE are not configured it s safe to shut down the impaired controller Verify NVE configuration Steps 1 Display the key...

Page 294: ...lays yes for all authentication key security key manager key show detail Go to advanced privilege mode and enter y when prompted to continue set priv advanced Enter the command to display the OKM backup information security key manager backup show Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might need to manually re...

Page 295: ...er setup wizard security key manager setup node target impaired node name Enter the customer s OKM passphrase at the prompt If the passphrase cannot be provided contact mysupport netapp com Verify that the Restored column shows yes for all authentication keys security key manager key show detail Go to advanced privilege mode and enter y when prompted to continue set priv advanced Enter the command...

Page 296: ...f the Key Manager type displays onboard and the Restored column displays yes you need to complete some additional steps If the Key Manager type displays external and the Restored column displays anything other than yes you need to complete some additional steps If the Key Manager type displays onboard and the Restored column displays anything other than yes you need to complete some additional ste...

Page 297: ...ode set priv admin h You can safely shut down the controller Verify NSE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key query key type NSE AK After the ONTAP 9 6 release you may have additional key manager types The types are KMIP AKV and GCP The process for confirming these types is the same as confirming extern...

Page 298: ...nboard sync Enter the customer s onboard key management passphrase at the prompt If the passphrase cannot be provided contact NetApp Support mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard and then manually back up the OKM information d Go to advanced privilege mode and enter y w...

Page 299: ... necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with ...

Page 300: ...rotected mode section of NetApp Encryption overview with the CLI You must leave the power supplies turned on at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred ...

Page 301: ...eck the state of the aggregates by using the storage aggregate show command controller_A_1 storage aggregate show Aggregate Size Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal...

Page 302: ...st first remove the controller module from the system and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the ...

Page 303: ...bottom of the controller module as you slide it out of the chassis Step 2 Replace the boot media You must locate the boot media in the controller and follow the directions to replace it 1 If you are not already grounded properly ground yourself 2 Locate the boot media using the following illustration or the FRU map on the controller module 301 ...

Page 304: ...the boot media to make sure that it is seated squarely and completely in the socket If necessary remove the boot media and reseat it into the socket 6 Push the boot media down to engage the locking button on the boot media housing 7 Close the controller module cover Step 3 Transfer the boot image to the boot media You can install the system image to the replacement boot media using a USB flash dri...

Page 305: ...em making sure that the cam handle clears the USB flash drive firmly push the cam handle to finish seating the controller module push the cam handle to the closed position and then tighten the thumbscrew The controller begins to boot as soon as it is completely installed into the chassis 5 Interrupt the boot process to stop at the LOADER prompt by pressing Ctrl C when you see Starting AUTOBOOT pre...

Page 306: ...apter_name c Halt to return to Maintenance mode halt The changes will be implemented when the system is booted Boot the recovery image FAS8200 The procedure for booting the impaired controller from the recovery image depends on whether the system is in a two node MetroCluster configuration Option 1 Most systems You must boot the ONTAP image from the USB drive restore the file system and verify the...

Page 307: ...pdate press y 4 Ensure that the environmental variables are set as expected a Take the controller to the LOADER prompt b Check the environment variable settings with the printenv command c If an environment variable is not set as expected modify it with the setenv environment variable name changed value command d Save your changes using the savenv command 5 The next depends on your system configur...

Page 308: ...kets on your screen 3 After the image is installed start the restoration process a Press n when prompted to restore the backup configuration b Press y when prompted to reboot to start using the newly installed software You should be prepared to interrupt the boot process when prompted 4 As the system boots press Ctrl C after you see the Press Ctrl C for Boot Menu message and when the Boot Menu is ...

Page 309: ...ccessfully metrocluster check lif show 4 Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configur...

Page 310: ...r ONTAP 9 6 go to Option 3 Restore NSE NVE on systems running ONTAP 9 6 and later Option 1 Restore NVE or NSE when Onboard Key Manager is enabled Steps 1 Connect the console cable to the target controller 2 Use the boot_ontap command at the LOADER prompt to boot the controller 3 Check the console output If the console displays Then The LOADER prompt Boot the controller to the boot menu boot_ontap ...

Page 311: ...Normal Boot The system boots to Waiting for giveback prompt 8 Move the console cable to the partner controller and login as admin 9 Confirm the target controller is ready for giveback with the storage failover show command 10 Give back only the CFO aggregates with the storage failover giveback fromnode local only cfo aggregates true command If the command fails because of a failed disk physically ...

Page 312: ...ther than yes true contact Customer Support c Wait 10 minutes for the key to synchronize across the cluster 15 Move the console cable to the partner controller 16 Give back the target controller using the storage failover giveback fromnode local command 17 Check the giveback status 3 minutes after it reports complete using the storage failover show command If giveback is not complete after 20 minu...

Page 313: ...how command 6 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home controller and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target controller and run the version v command to check the ONTAP versions 8 Restore...

Page 314: ... it by using the storage failover modify node local auto giveback true command Option 3 Restore NSE NVE on systems running ONTAP 9 6 and later Steps 1 Connect the console cable to the target controller 2 Use the boot_ontap command at the LOADER prompt to boot the controller 3 Check the console output If the console displays Then The login prompt Go to Step 7 Waiting for giveback a Log into the par...

Page 315: ...anager type external and the Restored column anything other than yes true use the security key manager external restore command to restore the key IDs of the authentication keys If the command fails contact Customer Support If the Key Manager type onboard and the Restored column anything other than yes true use the security key manager onboard sync command to re sync the Key Manager type Use the s...

Page 316: ... the data has been erased from the caching module system controller flash cache secure erase show node node_name The output should display the caching module status as erased You must replace the failed component with a replacement FRU component you received from your provider Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures...

Page 317: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 318: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 319: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 320: ...em cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Loosen the thumbscrew on the cam handle on the controller ...

Page 321: ...module you are installing It must support the caching capacity All other components in the storage system must be functioning properly if not you must contact technical support 1 Locate the caching module at the rear of the controller module and remove it a Press the release tab b Remove the heatsink The storage system comes with two slots available for the caching module and only one slot is occu...

Page 322: ...if you are using fiber optic cables 3 Complete the reinstallation of the controller module The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process a With the cam handle in the open position firmly push the controller module in until it meets the midplane and is fully seated and then close the cam handle to the locked position Do n...

Page 323: ... the replacement of the caching module sldiag device status dev fcache long state failed System level diagnostics returns you to the prompt if there are no test failures or lists the full status of failures resulting from testing the component 5 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed without any failures a Clear the status logs s...

Page 324: ...tics that cables are securely connected and that hardware components are properly installed in the storage system d Boot the controller module you are servicing interrupting the boot by pressing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully se...

Page 325: ...ions being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluste...

Page 326: ...e moving the controller module or modules to the new chassis and that the chassis is a new component from NetApp This procedure is disruptive For a two controller cluster you will have a complete service outage and a partial outage in a multi node cluster Shut down the controllers FAS8200 To replace the chassis you must shutdown the controllers Option 1 Most configurations You must shut down the c...

Page 327: ...NVRAM Depending on your system if the NVMEM NVRAM LED is flashing there is content in the NVMEM NVRAM that has not been saved to disk You need to reboot the controller and start from the beginning of this procedure If repeated attempts to cleanly shut down the controller fail be aware that you might lose any data that was not saved to disk 3 Where applicable halt the second controller to avoid a p...

Page 328: ...ue and try again If you are unable to resolve the issue contact technical support 3 Resynchronize the data aggregates by running the metrocluster heal phase aggregates command from the surviving cluster controller_A_1 metrocluster heal phase aggregates Job 130 Job succeeded Heal Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with th...

Page 329: ...destination cluster mcc1A metrocluster operation show Operation heal root aggregates State successful Start Time 7 29 2016 20 54 41 End Time 7 29 2016 20 54 42 Errors 8 On the impaired controller module disconnect the power supplies Replace hardware FAS8200 Move the power supplies fans and controller modules from the impaired chassis to the new chassis and swap out the impaired chassis from the eq...

Page 330: ...the power supply c Unplug the power cable from the power source 3 Press down the release latch on the power supply cam handle and then lower the cam handle to the fully open position to release the power supply from the mid plane Power supply Cam handle release latch 328 ...

Page 331: ...andle to seat it all the way into the chassis and then push the cam handle to the closed position making sure that the cam handle release latch clicks into its locked position 8 Reconnect the power cable and secure it to the power supply using the power cable locking mechanism Only connect the power cable to the power supply Do not connect the power cable to a power source at this time Step 2 Move...

Page 332: ...epeat the preceding steps for any remaining fan modules 6 Insert the fan module into the replacement chassis by aligning it with the opening and then sliding it into the chassis 7 Push firmly on the fan module cam handle so that it is seated all the way into the chassis The cam handle raises slightly when the fan module is completely seated 8 Swing the cam handle up to its closed position making s...

Page 333: ... the cables in the cable management device so that when you reinstall the cable management device the cables are organized 2 Remove and set aside the cable management devices from the left and right sides of the controller module 3 Loosen the thumbscrew on the cam handle on the controller module Thumbscrew Cam handle 4 Pull the cam handle downward and begin to slide the controller module out of th...

Page 334: ...e the front of the chassis to the equipment rack or system cabinet using the screws you removed from the old chassis 7 If you have not already done so install the bezel Step 5 Install the controller After you install the controller module and any other components into the new chassis boot it to a state where you can run the interconnect diagnostic test For HA pairs with two controller modules in t...

Page 335: ...mbscrew on the cam handle on back of the controller module Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d Reinstall the blanking panel and then go to the next step 5 Connect the power...

Page 336: ...e the rest of your system 4 The next step depends on your system configuration If your system is in Then A stand alone configuration a Exit Maintenance mode halt b Go to Completing the replacement process An HA pair with a second controller module Exit Maintenance mode halt The LOADER prompt appears Step 2 Run system level diagnostics After installing a new chassis you should run interconnect diag...

Page 337: ...ics tests from the Maintenance mode prompt sldiag device modify dev interconnect sel enable The interconnect tests are disabled by default and must be enabled to run separately 5 Run the interconnect diagnostics test from the Maintenance mode prompt sldiag device run dev interconnect You only need to run the interconnect test from one controller 6 Verify that no hardware problems resulted from the...

Page 338: ...n both controllers at the LOADER prompt bye e Return the controller to normal operation If your system is running ONTAP Then With two nodes in the cluster Issue these commands node cluster ha modify configured true node storage failover modify node node0 enabled true With more than two nodes in the cluster Issue this command node storage failover modify node node0 enabled true In a two node MetroC...

Page 339: ...n you can perform the MetroCluster switchback operation This returns the configuration to its normal operating state with the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster...

Page 340: ... Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Controller Overiew of controller module replacement FAS8200 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must be working properly If yo...

Page 341: ...lacement controller so that the replacement controller will boot up in the same version of ONTAP as the old controller module Any PCIe cards moved from the old controller module to the new controller module or added from existing customer site inventory must be supported by the replacement controller module NetApp Hardware Universe It is important that you apply the commands in these steps on the ...

Page 342: ...ealthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is en...

Page 343: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 344: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 345: ... you are not already grounded properly ground yourself 2 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Rem...

Page 346: ...a and follow the directions to remove it from the old controller and insert it in the new controller 1 Locate the boot media using the following illustration or the FRU map on the controller module 2 Press the blue button on the boot media housing to release the boot media from its housing and then gently pull it straight out of the boot media socket Do not twist or pull the boot media straight up...

Page 347: ...pecific sequence of steps 1 Check the NVMEM LED If your system is in an HA configuration go to the next step If your system is in a stand alone configuration cleanly shut down the controller module and then check the NVRAM LED identified by the NV icon The NVRAM LED blinks while destaging contents to the flash memory when you halt the system After the destage is complete the LED turns off If power...

Page 348: ...DIMMs locate and move them from the old controller into the replacement controller and follow the specific sequence of steps 1 Locate the DIMMs on your controller module 2 Note the orientation of the DIMM in the socket so that you can insert the DIMM in the replacement controller module in the proper orientation 3 Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on ei...

Page 349: ...n position and then insert the DIMM squarely into the slot The DIMM fits tightly in the slot but should go in easily If not realign the DIMM with the slot and reinsert it Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot 6 Repeat these steps for the remaining DIMMs 7 Move the NVMEM battery to the replacement controller module 8 Align the tab or tabs on ...

Page 350: ...rds directly from the old controller module to the corresponding slots in the new one 1 Loosen the thumbscrew on the controller module side panel 2 Swing the side panel off the controller module Side panel PCIe card 3 Remove the PCIe card from the old controller module and set it aside Make sure that you keep track of which slot the PCIe card was in 4 Repeat the preceding step for the remaining PC...

Page 351: ...preceding step for the remaining PCIe cards that you set aside 7 Close the side panel and tighten the thumbscrew Step 6 Move a caching module You must move the caching modules from the impaired controller modules to the replacement controller module when replacing a controller module 1 Locate the caching module at the rear of the controller module and remove it a Press the release tab b Remove the...

Page 352: ...rtant because it attempts to reboot as soon as you completely seat it in the chassis The system might update system firmware when it boots Do not abort this process The procedure requires you to interrupt the boot process which you can typically do at any time after prompted to do so However if the system updates the system firmware when it boots you must wait until after the update is complete be...

Page 353: ...ce when sliding the controller module into the chassis to avoid damaging the connectors The controller begins to boot as soon as it is seated in the chassis b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d When you see the message Press Ctrl C for Boot Menu press Ctrl C to interrupt the boot proc...

Page 354: ...Maintenance mode e From the boot menu select the option for Maintenance mode Important During the boot process you might see the following prompts A prompt warning of a system ID mismatch and asking to override the system ID A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy controller remains down You can safely respond y to these prompts ...

Page 355: ... controller module You must verify the HA state of the controller module and if necessary update the state to match your system configuration 1 In Maintenance mode from the new controller module verify that all components display the same HA state ha config show The HA state should be the same for all components 2 If the displayed system state of the controller module does not match your system co...

Page 356: ...the Maintenance mode prompt appears 3 Display and note the available devices on the controller module sldiag device show dev mb The controller module devices and ports displayed can be any one or more of the following bootmedia is the system booting device cna is a Converged Network Adapter or interface not connected to a network or storage device fcal is a Fibre Channel Arbitrated Loop device not...

Page 357: ...sts that you want to run sldiag device modify dev dev_name selection only selection only disables all other tests that you do not want to run for the device d Run the selected tests sldiag device run dev dev_name After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED e Verify that no tests failed sldiag device status dev dev_name long state failed System level di...

Page 358: ... to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sldiag device run Do not add to or modify your entries after you start running diagnostics After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED g Verify that there are n...

Page 359: ...re securely connected and that hardware components are properly installed in the storage system d Reconnect the power supplies and then power on the storage system e Rerun the system level diagnostics test Recable the system and reassign disks FAS8200 Continue the replacement procedure by recabling the storage and confirming disk reassignment Step 1 Recable the system After running diagnostics you...

Page 360: ...a system ID mismatch boot_ontap 3 Wait until the Waiting for giveback message is displayed on the replacement controller console and then from the healthy controller verify that the new partner system ID has been automatically assigned storage failover show In the command output you should see a message that the system ID has changed on the impaired controller showing the correct old and new IDs I...

Page 361: ...show The output from the storage failover show command should not include the System ID changed on partner message 6 Verify that the disks were assigned correctly storage disk show ownership The disks belonging to the replacement controller should show the new system ID In the following example the disks owned by node1 now show the new system ID 1873775277 node1 storage disk show ownership Disk Ag...

Page 362: ...h the old system ID of 118073209 dr group id cluster node node systemid dr partner systemid 1 Cluster_A Node_A_1 536872914 118073209 1 Cluster_B Node_B_1 118073209 536872914 2 entries were displayed 3 View the new system ID at the Maintenance mode prompt on the impaired node disk show In this example the new system ID is 118065481 Local System ID 118065481 4 Reassign disk ownership for FAS systems...

Page 363: ... giveback You can monitor the progress of the savecore using the system node run node local node name partner savecore s command info c Return to the admin privilege level set privilege admin 7 If the replacement node is in Maintenance mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 8 Boot the replacement node boot_ontap 9 After the replacement node has fully booted ...

Page 364: ...y and install licenses for the new controller and return the failed part to NetApp as described in the RMA instructions shipped with the kit Step 1 Install licenses for the replacement controller in ONTAP You must install new licenses for the replacement node if the impaired node was using ONTAP features that require a standard node locked license For features with standard licenses each node in t...

Page 365: ...key management Restore onboard key management encryption keys Restore external key management encryption keys Step 3 Verify LIFs and register the serial number Before returning the replacement node to service you should verify that the LIFs are on their home ports and register the serial number of the replacement node if AutoSupport is enabled and reset automatic giveback Steps 1 Verify that the l...

Page 366: ...ccessfully metrocluster check lif show 4 Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configur...

Page 367: ...e a DIMM in the controller module when your system registers an increasing number of correctable error correction codes ECC failure to do so causes a system panic All other components in the system must be functioning properly if not you must contact technical support You must replace the failed component with a replacement FRU component you received from your provider Step 1 Shut down the impaire...

Page 368: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 369: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 370: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 371: ...em cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Loosen the thumbscrew on the cam handle on the controller ...

Page 372: ...lashing there is no content in the NVMEM you can skip the following steps and proceed to the next task in this procedure 3 Unplug the battery The NVMEM LED blinks while destaging contents to the flash memory when you halt the system After the destage is complete the LED turns off If power is lost without a clean shutdown the NVMEM LED flashes until the destage is complete and then the LED turns of...

Page 373: ...he NVMEM LED on the controller module 5 Locate the DIMMs on your controller module Each system memory DIMM has an LED located on the board next to each DIMM slot The LED for the faulty blinks every two seconds 6 Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation 7 Eject the DIMM from its slot by slowly pushing apart the two DIMM eje...

Page 374: ... The notch among the pins on the DIMM should line up with the tab in the socket 9 Make sure that the DIMM ejector tabs on the connector are in the open position and then insert the DIMM squarely into the slot The DIMM fits tightly in the slot but should go in easily If not realign the DIMM with the slot and reinsert it Visually inspect the DIMM to verify that it is evenly aligned and fully inserte...

Page 375: ...d to interrupt the boot process a With the cam handle in the open position firmly push the controller module in until it meets the midplane and is fully seated and then close the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b Tighten the thumbscrew on the cam handle on back of the controller module...

Page 376: ...replacement of the DIMMs sldiag device status dev mem long state failed System level diagnostics returns you to the prompt if there are no test failures or lists the full status of failures resulting from testing the component 5 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed without any failures a Clear the status logs sldiag device clea...

Page 377: ...cs that cables are securely connected and that hardware components are properly installed in the storage system d Boot the controller module you are servicing interrupting the boot by pressing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seat...

Page 378: ...ccessfully metrocluster check lif show 4 Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configur...

Page 379: ...from the chassis System airflow is disrupted and the controller module or modules shut down after two minutes to avoid overheating 1 If you are not already grounded properly ground yourself 2 Remove the bezel if necessary with two hands by grasping the openings on each side of the bezel and then pulling it toward you until the bezel releases from the ball studs on the chassis frame 3 Identify the ...

Page 380: ...d position making sure that the cam handle release latch clicks into the locked position The fan LED should be green after the fan is seated and has spun up to operational speed 10 Align the bezel with the ball studs and then gently push the bezel onto the ball studs 11 Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page ...

Page 381: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 382: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 383: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 384: ...em cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Loosen the thumbscrew on the cam handle on the controller ...

Page 385: ...er module and then check the NVRAM LED identified by the NV icon The NVRAM LED blinks while destaging contents to the flash memory when you halt the system After the destage is complete the LED turns off If power is lost without a clean shutdown the NVMEM LED flashes until the destage is complete and then the LED turns off If the LED is on and power is on unwritten data is stored on NVMEM This typ...

Page 386: ...der with the notches in the controller module side and then gently push down on the battery housing until the battery housing clicks into place 6 Close the CPU air duct Make sure that the plug locks down to the socket Step 4 Reinstall the controller After you replace a component within the controller module you must reinstall the controller module in the system chassis and boot it to a state where...

Page 387: ... cables to the cable management device with the hook and loop strap e As each controller starts the booting press Ctrl C to interrupt the boot process when you see the message Press Ctrl C for Boot Menu f Select the option to boot to Maintenance mode from the displayed menu Step 5 Run system level diagnostics After installing a new NVMEM battery you should run diagnostics Your system must be at th...

Page 388: ...s logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The controller displays the LOADER prompt d Boot the controller from the LOADER prompt bye e Return the controller to normal operation If your controller is in Then An HA pair Perform a give back storage ...

Page 389: ... to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supplies and then turn them on e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the following command halt A...

Page 390: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 391: ...lace a PCIe card you must perform a specific sequence of tasks You can use this procedure with all versions of ONTAP supported by your system All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage syst...

Page 392: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 393: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 394: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 395: ...em cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Loosen the thumbscrew on the cam handle on the controller ...

Page 396: ...ule and set it aside 4 Install the replacement PCIe card Be sure that you properly align the card in the slot and exert even pressure on the card when seating it in the socket The PCIe card must be fully and evenly seated in the slot If you are installing a card in the bottom slot and cannot see the card socket well remove the top card so that you can see the card socket install the card and then ...

Page 397: ...handle on back of the controller module Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b If you have not already done so reinstall the cable management device c If you have not already done so reconnect the cables to the controller module d Bind the cables to the cable management device with the hook and loop strap A two node MetroCl...

Page 398: ...regate After you have completed the FRU replacement in a two node MetroCluster configuration you can perform the MetroCluster switchback operation This returns the configuration to its normal operating state with the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configura...

Page 399: ...Reestablish any SnapMirror or SnapVault configurations Step 6 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Swap out a power supply FAS8200 Swapping out a power supply involves turning off disconnecting and removing the old power supply and installing connecti...

Page 400: ... power supply and disconnect the power cables a Turn off the power switch on the power supply b Open the power cable retainer and then unplug the power cable from the power supply c Unplug the power cable from the power source 4 Press down the release latch on the power supply cam handle and then lower the cam handle to the fully open position to release the power supply from the mid plane 398 ...

Page 401: ...sis and then push the cam handle to the closed position making sure that the cam handle release latch clicks into its locked position 9 Reconnect the power supply cabling a Reconnect the power cable to the power supply and the power source b Secure the power cable to the power supply using the power cable retainer Once power is restored to the power supply the status LED should be green 1 Turn on ...

Page 402: ... other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration 400 ...

Page 403: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 404: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 405: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 406: ...em cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 3 Remove and set aside the cable management devices from the left and right sides of the controller module 4 Loosen the thumbscrew on the cam handle on the controller ...

Page 407: ...ou remove it from the holder The battery is marked with a plus sign and must be positioned in the holder correctly A plus sign near the holder tells you how the battery should be positioned 4 Remove the replacement battery from the antistatic shipping bag 5 Locate the empty battery holder in the controller module 6 Note the polarity of the RTC battery and then insert it into the holder by tilting ...

Page 408: ... position Tighten the thumbscrew on the cam handle on back of the controller module Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b If you have not already done so reinstall the cable management device c Bind the cables to the cable management device with the hook and loop strap d Reconnect the power cables to the power supplies and...

Page 409: ...onfigured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metrocluster vserver show 3 Verify that any automatic LIF migrations being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the...

Page 410: ...Choose your installation and setup experience For most configurations you can choose from different content formats Quick steps A printable PDF of step by step instructions with live links to additional content Video steps Video step by step instructions Detailed steps Online step by step instructions with live links to additional content For MetroCluster configurations see either Install MetroClu...

Page 411: ...llation instructions Step 1 Prepare for installation To install your system you need to create an account register the system and get license keys You also need to inventory the appropriate number and type of cables for your system and collect specific network information You need to have access to the Hardware Universe for information about site requirements as well as additional information on y...

Page 412: ...FC SFP Op X66250 2 112 00342 2m X66250 5 112 00344 5m X66250 15 112 00346 15m FC network connection Storage Cables X66030A 112 00435 5m X66031A 112 00436 1m X66032A 112 00437 2m X66033A 112 00438 3m mini SAS HD to mini SAS HD cables order dependent Optical cables X66250 2 N C 112 00342 16 Gb FC or 25GbE cables for mezzanine cards order dependent RJ 45 order dependent X6585 R6 112 00291 3m X6562 R6...

Page 413: ... can cable the controllers to your network by using the two node switchless cluster method or by using the cluster interconnect network Option 1 Cable a two node switchless cluster The optional data ports optional NIC cards and management ports on the controller modules are connected to switches The cluster interconnect and HA ports are cabled on both controller modules You must have contacted you...

Page 414: ... the controllers and to the switches Two node switchless cluster cabling 2 Go to Step 4 Cable controllers to drive shelves for drive shelf cabling instructions Option 2 Cable a switched cluster The optional data ports optional NIC cards mezzanine cards and management ports on the controller modules are connected to switches The cluster interconnect and HA ports are cabled on to the cluster HA swit...

Page 415: ...s are up for all onboard ports and down for expansion NIC cards As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again Steps 1 Use the animation or illustration to complete the cabling between the controllers and to the switches Switched cluster cabling 2 Go to Step 4 Cable controllers to drive shelves for drive shelf cabl...

Page 416: ...illustration arrow for the proper cable connector pull tab orientation The cable pull tab for the DS224 C are down As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again Steps 1 Use the following animation or illustration to cable your controllers to two drive shelves Cabling the controllers to SAS drive shelves 414 ...

Page 417: ...sing cluster discovery with only a connection to the switch and laptop or by connecting directly to a controller in the system and then connecting to the management switch Option 1 Completing system setup and configuration if network discovery is enabled If you have network discovery enabled on your laptop you can complete system setup and configuration using automatic cluster discovery Steps 415 ...

Page 418: ...op to the Management switch 5 Select an ONTAP icon listed to discover a Open File Explorer b Click network in the left pane c Right click and select refresh d Double click either ONTAP icon and accept any certificates displayed on your screen XXXXX is the system serial number for the target node System Manager opens 6 Use System Manager guided setup to configure your system using the data you coll...

Page 419: ... to 115 200 baud with N 8 1 See your laptop or console s online help for how to configure the console port b Connect the console cable to the laptop or console using the console cable that came with your system and then connect the laptop to the management switch on the management subnet c Assign a TCP IP address to the laptop or console using one that is on the management subnet 2 Use the followi...

Page 420: ...App Support Registration b Register your system NetApp Product Registration c Download Active IQ Config Advisor NetApp Downloads Config Advisor 7 Verify the health of your system by running Config Advisor 8 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP Maintain Boot...

Page 421: ...etApp Encryption overview with the CLI Steps 1 Check the status of the impaired controller If the impaired controller is at the login prompt log in as admin If the impaired controller is at the LOADER prompt and is part of HA configuration log in as admin on the healthy controller If the impaired controller is in a standalone configuration and at LOADER prompt contact mysupport netapp com 2 If Aut...

Page 422: ...ager types The types are KMIP AKV and GCP The process for confirming these types is the same as confirming external or onboard key manager types If the Key Manager type displays external and the Restored column displays yes it s safe to shut down the impaired controller If the Key Manager type displays onboard and the Restored column displays yes you need to complete some additional steps If the K...

Page 423: ...t priv advanced e Enter the command to display the key management backup information security key manager onboard show backup f Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM g Return to admin mode set priv admin h You can safely shut down the controller Verify NSE configuration 1 Dis...

Page 424: ...ort netapp com b Verify that the Restored column equals yes for all authentication keys security key manager key query c You can safely shut down the controller 3 If the Key Manager type displays onboard and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security key manager onboard sync Enter the customer s onboard key management passphr...

Page 425: ...tasks you need to complete the shutdown of the impaired controller Do not use this procedure if your system is in a two node MetroCluster configuration To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage If you have a cluster with mo...

Page 426: ... down the impaired controller you must determine the status of the controller and if necessary switch over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Return a FIPS drive or SED to unprotected mode section of NetApp Enc...

Page 427: ...he override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 4 Verify that the operation has been completed by using the metrocluster operation show command controller_A_1 metrocluster operation show Operation heal aggregates State successful Start Time 7 25 2016 18 45 55 End Time 7 25 2016 18 45 56 Errors 5 Check the state...

Page 428: ... module To access components inside the controller module you must remove the controller module from the chassis You can use the following animation illustration or the written steps to remove the controller module from the chassis Removing the controller module Steps 1 If you are not already grounded properly ground yourself 2 Release the power cable retainers and then unplug the cables from the ...

Page 429: ... controller module and then follow the directions to replace it Before you begin Although the contents of the boot media is encrypted it is a best practice to erase the contents of the boot media before replacing it For more information see the Statement of Volatility for your system on the NetApp Support Site You must log into the NetApp Support Site to display the Statement of Volatility for you...

Page 430: ...ss the locking tabs on the sides of the air duct in toward the middle of the controller module b Slide the air duct toward the back of the controller module and then rotate it upward to its completely open position 2 Locate and remove the boot media from the controller module 428 ...

Page 431: ...n gently push it into the socket 4 Check the boot media to make sure that it is seated squarely and completely in the socket If necessary remove the boot media and reseat it into the socket 5 Lock the boot media in place a Rotate the boot media down toward the motherboard b Placing a finger at the end of the boot media by the blue button push down on the boot media end to engage the blue locking b...

Page 432: ...h drive a Download the service image to your work space on your laptop b Unzip the service image If you are extracting the contents using Windows do not use WinZip to extract the netboot image Use another extraction tool such as 7 Zip or WinRAR There are two folders in the unzipped service image file boot efi c Copy the efi folder to the top directory on the USB flash drive The USB flash drive sho...

Page 433: ... the option to boot to Maintenance mode and then halt the controller to boot to LOADER 9 If the controller is in a stretch or fabric attached MetroCluster you must restore the FC adapter configuration a Boot to Maintenance mode boot_ontap maint b Set the MetroCluster ports as initiators ucadmin modify m fc t initiator adapter_name c Halt to return to Maintenance mode halt The changes will be imple...

Page 434: ...If you are prompted to continue with the update press y 4 Ensure that the environmental variables are set as expected a Take the controller to the LOADER prompt b Check the environment variable settings with the printenv command c If an environment variable is not set as expected modify it with the setenv environment variable name changed value command d Save your changes using the savenv command ...

Page 435: ...rive 2 When prompted either enter the name of the image or accept the default image displayed inside the brackets on your screen 3 After the image is installed start the restoration process a Press n when prompted to restore the backup configuration b Press y when prompted to reboot to start using the newly installed software You should be prepared to interrupt the boot process when prompted 4 As ...

Page 436: ... 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metrocluster vserver show 3 Verify that any automatic LIF migrations being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has...

Page 437: ...captured at the beginning of this procedure If NSE or NVE are enabled and Onboard Key Manager is enabled go to Restore NVE or NSE when Onboard Key Manager is enabled If NSE or NVE are enabled for ONTAP 9 6 go to Restore NSE NVE on systems running ONTAP 9 6 and later Restore NVE or NSE when Onboard Key Manager is enabled Steps 1 Connect the console cable to the target controller 2 Use the boot_onta...

Page 438: ...DRYRa9SCv8AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAA END BACKUP 7 At the Boot Menu select the option for Normal Boot The system boots to Waiting for giveback prompt 8 Move the console cable to the partner controller and login as admin 9 Confirm the target controller is ready for giveback with the storage failover show com...

Page 439: ...failover giveback fromnode local command 15 Check the giveback status 3 minutes after it reports complete using the storage failover show command If giveback is not complete after 20 minutes contact Customer Support 16 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home controller and port If any interfaces are listed as...

Page 440: ...rfaces that are not on their home controller and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target controller and run the version v command to check the ONTAP versions 8 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true comm...

Page 441: ...the kit See the Part Return Replacements page for further information Replace the caching module FAS8300 and FAS8700 You must replace the caching module in the controller module when your system registers a single AutoSupport ASUP message that the module has gone offline failure to do so results in performance degradation You must replace the failed component with a replacement FRU component you r...

Page 442: ...vice id device_id b Verify that the data has been erased from the caching module system controller flash cache secure erase show node node_name The output should display the caching module status as erased 2 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MAINT _number_of_hours_down_h The following A...

Page 443: ...lowing table If the impaired controller Then Has automatically switched over Proceed to the next step Has not automatically switched over Perform a planned switchover operation from the healthy controller metrocluster switchover Has not automatically switched over you attempted switchover with the metrocluster switchover command and the switchover was vetoed Review the veto messages and if possibl...

Page 444: ...ommand mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with the override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 7 Verify that the heal operation is complete by using the me...

Page 445: ...agement device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and set it aside 5 Press down on both of the locking latches and...

Page 446: ...odule is encrypted it is a best practice to erase the contents of the module before replacing it For more information see the Statement of Volatility for your system on the NetApp Support Site You must log into the NetApp Support Site to display the Statement of Volatility for your system All other components in the storage system must be functioning properly if not you must contact technical supp...

Page 447: ...odule with the socket and gently insert it into the socket b Rotate the caching module downward toward the motherboard c Placing your finger at the end of the caching module by the blue button firmly push down on the caching module end and then lift the locking button to lock the caching module in place 5 Close the air duct a Rotate the air duct down to the controller module b Slide the air duct t...

Page 448: ...c Fully seat the controller module in the chassis by rotating the locking latches upward tilting them so that they clear the locking pins gently push the controller all the way in and then lower the locking latches into the locked position The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process d If you have not already done so re...

Page 449: ...tics you must recable the system give back the controller module and then reenable automatic giveback Steps 1 Recable the system as needed If you removed the media converters QSFPs or SFPs remember to reinstall them if you are using fiber optic cables 2 Return the controller to normal operation by giving back its storage storage failover giveback ofnode impaired_node_name 3 If automatic giveback w...

Page 450: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 451: ... in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MAINT number_of_hours_downh Th...

Page 452: ...nfiguration system node halt node second_node_name ignore quorum warnings true skip lif migration before shutdown true Answer y when prompted Option 2 Controller is in a two node MetroCluster configuration To shut down the impaired controller you must determine the status of the controller and if necessary switch over the controller so that the healthy controller continues to serve data from the i...

Page 453: ...he override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 4 Verify that the operation has been completed by using the metrocluster operation show command controller_A_1 metrocluster operation show Operation heal aggregates State successful Start Time 7 25 2016 18 45 55 End Time 7 25 2016 18 45 56 Errors 5 Check the state...

Page 454: ...ce the chassis you must remove the controller modules from the old chassis Steps 1 If you are not already grounded properly ground yourself 2 Release the power cable retainers and then unplug the cables from the power supplies 3 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping tr...

Page 455: ...t into the chassis 8 Push firmly on the fan module cam handle so that it is seated all the way into the chassis The cam handle raises slightly when the fan module is completely seated 9 Swing the cam handle up to its closed position making sure that the cam handle release latch clicks into the locked position The fan LED should be green after the fan is seated and has spun up to operational speed ...

Page 456: ... begin to rise Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors c Fully seat the controller module in the chassis by rotating the locking latches upward tilting them so that they clear the locking pins gently push the controller all the way in and then lower the locking latches into the locked position The controller module begins to b...

Page 457: ...u should run diagnostic tests on that component Your system must be at the LOADER prompt to start diagnostics All commands in the diagnostic procedures are issued from the controller where the component is being replaced Steps 1 If the controller to be serviced is not at the LOADER prompt reboot the controller system node halt node node_name After you issue the command you should wait until the sy...

Page 458: ...onfigured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metrocluster vserver show 3 Verify that any automatic LIF migrations being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the...

Page 459: ... node MetroCluster configuration is the same as that in an HA pair No MetroCluster specific steps are required because the failure is restricted to an HA pair and storage failover commands can be used to provide nondisruptive operation during the replacement You must replace the failed component with a replacement FRU component you received from your provider You must be replacing a controller mod...

Page 460: ...Shut down the impaired controller FAS8300 and FAS8700 You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration 458 ...

Page 461: ...ealthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is en...

Page 462: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 463: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 464: ... controller module from the chassis Removing the controller module 1 If you are not already grounded properly ground yourself 2 Release the power cable retainers and then unplug the cables from the power supplies 3 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where t...

Page 465: ... duct in toward the middle of the controller module b Slide the air duct toward the back of the controller module and then rotate it upward to its completely open position c Rotate the riser locking latch on the left side of riser 1 up and toward air duct lift the riser up and then set it aside d Repeat the previous step for the remaining risers Step 2 Move the power supplies You must move the pow...

Page 466: ...dule until the locking tab clicks into place The power supplies will only properly engage with the internal connector and lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system 4 Repeat the preceding steps for any remaining power supplies Step 3 Move the NVDIMM battery To move the NVDIMM battery from the impaired cont...

Page 467: ...he blue locking tab marked PUSH and then lift the battery out of the holder and controller module 3 Move the battery to the replacement controller module 4 Align the battery module with the opening for the battery and then gently push the battery into slot until it locks into place Do not plug the battery cable back into the motherboard until instructed to do so Step 4 Move the boot media You must...

Page 468: ...t 3 Check the boot media to make sure that it is seated squarely and completely in the socket If necessary remove the boot media and reseat it into the socket 4 Lock the boot media in place a Rotate the boot media down toward the motherboard b Press the blue locking button so that it is in the open position c Placing your fingers at the end of the boot media by the blue button firmly push down on ...

Page 469: ...ove the PCIe risers and mezzanine card from the impaired controller module to the replacement controller module Moving PCIe riser 1 and 2 left and middle risers Moving PCI risers 1 and 2 Moving the mezzanine card and riser 3 right riser Moving the mezzanine card and riser 3 467 ...

Page 470: ...iser squarely into the socket on the motherboard and then rotate the latch down flush with the sheet metal on the riser e Repeat this step for riser number 2 2 Remove riser number 3 remove the mezzanine card and install both into the replacement controller module a Remove any SFP or QSFP modules that might be in the PCIe cards b Rotate the riser locking latch on the left side of the riser up and t...

Page 471: ...ules to the new controller module Moving the caching modules 1 If you are not already grounded properly ground yourself 2 Move the caching modules from the impaired controller module to the replacement controller module a Press the blue release tab at the end of the caching module rotate the module up and then remove the module from the socket b Move the caching module to the same socket on the re...

Page 472: ...red controller module to the replacement controller module You must have the new controller module ready so that you can move the DIMMs directly from the impaired controller module to the corresponding slots in the replacement controller module You can use the following animation illustration or the written steps to move the DIMMs from the impaired controller module to the replacement controller m...

Page 473: ...ule c Make sure that the DIMM ejector tabs on the DIMM socket are in the open position and then insert the DIMM squarely into the socket The DIMMs fit tightly in the socket but should go in easily If not realign the DIMM with the socket and reinsert it d Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket e Repeat these substeps for the remaining DIMMs ...

Page 474: ...he power supply to the power source b Using the locking latches firmly push the controller module into the chassis until the locking latches begin to rise Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors c Fully seat the controller module in the chassis by rotating the locking latches upward tilting them so that they clear the locking ...

Page 475: ...u apply the commands in the steps on the correct systems The replacement node is the new node that replaced the impaired node as part of this procedure The healthy node is the HA partner of the replacement node Steps 1 If the replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and time are given in GMT 3 A...

Page 476: ...at the LOADER prompt reboot the controller system node halt node node_name After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test syste...

Page 477: ...r your configuration Controller redundancy Then use this procedure HA pair Option 1 Verify the system ID change on an HA system Two node MetroCluster configuration Option 2 Manually reassign the system ID on systems in a two node MetroCluster configuration Option 1 Verify the system ID change on an HA system You must confirm the system ID change when you boot the replacement controller and then ve...

Page 478: ...t privilege admin 5 Give back the controller a From the healthy controller give back the replaced controller s storage storage failover giveback ofnode replacement_node_name The replacement controller takes back its storage and completes booting If you are prompted to override the system ID due to a system ID mismatch you should enter y If the giveback is vetoed you can consider overriding the vet...

Page 479: ...onfiguration running ONTAP You must be sure to issue the commands in this procedure on the correct node The impaired node is the node on which you are performing maintenance The replacement node is the new node that replaced the impaired node as part of this procedure The healthy node is the DR partner of the impaired node Steps 1 If you have not already done so reboot the replacement node interru...

Page 480: ...k reassign s old system ID In the case of the preceding example the command is disk reassign s 118073209 You can respond Y when prompted to continue 5 Verify that the disks or FlexArray LUNs were assigned correctly disk show a Verify that the disks belonging to the replacement node show the new system ID for the replacement node In the following example the disks owned by system 1 now show the new...

Page 481: ...de show fields configuration state node1_siteA metrocluster node show fields configuration state dr group id cluster node configuration state 1 node1_siteA node1mcc 001 configured 1 node1_siteA node1mcc 002 configured 1 node1_siteB node1mcc 003 configured 1 node1_siteB node1mcc 004 configured 4 entries were displayed 11 Verify the operation of the MetroCluster configuration in Data ONTAP a Check f...

Page 482: ...ures on the node might put you out of compliance with your license agreement so you should install the replacement license key or keys on the replacement node as soon as possible Before you begin The licenses keys must be in the 28 character format You have a 90 day grace period in which to install the license keys After the grace period all old licenses are invalidated After a valid license key i...

Page 483: ...ts network interface show is home false If any LIFs are listed as false revert them to their home ports network interface revert 2 Register the system serial number with NetApp Support If AutoSupport is enabled send an AutoSupport message to register the serial number If AutoSupport is not enabled call NetApp Support to register the serial number 3 If automatic giveback was disabled reenable it st...

Page 484: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 485: ...isters an increasing number of correctable error correction codes ECC failure to do so causes a system panic All other components in the system must be functioning properly if not you must contact technical support You must replace the failed component with a replacement FRU component you received from your provider Step 1 Shut down the impaired controller You can shut down or take over the impair...

Page 486: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 487: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 488: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 489: ... the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and ...

Page 490: ...p on the air duct or the lit LED on the motherboard and then replacing the DIMM You can use the following animation illustration or the written steps to replace a system DIMM The animation and illustration shows empty slots for sockets without DIMMs These empty sockets are populated with blanks Replacing a system DIMM The number and location of DIMMS in your system depends on the model of your sys...

Page 491: ...components on the DIMM circuit board 5 Remove the replacement DIMM from the antistatic shipping bag hold the DIMM by the corners and align it to the slot The notch among the pins on the DIMM should line up with the tab in the socket 6 Make sure that the DIMM ejector tabs on the connector are in the open position and then insert the DIMM squarely into the slot The DIMM fits tightly in the slot but ...

Page 492: ... cable locking collar and then connect the power supply to the power source b Using the locking latches firmly push the controller module into the chassis until the locking latches begin to rise Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors c Fully seat the controller module in the chassis by rotating the locking latches upward tilt...

Page 493: ... drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test Memory from the displayed menu 5 Select an option from the displayed sub menu and run the test 6 Proceed based on the result of the preceding step If the test failed correct the failure and then rerun the test...

Page 494: ...onfigured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metrocluster vserver show 3 Verify that any automatic LIF migrations being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the...

Page 495: ...turn the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Hot swap a fan module FAS8300 and FAS8700 To swap out a fan module without interrupting service you must perform a specific sequence of tasks You must replace the fan module within two minutes of removing it from the chassis System airflow is disrup...

Page 496: ...ndle and then rotate the cam handle downward The fan module moves a little bit away from the chassis 5 Pull the fan module straight out from the chassis making sure that you support it with your free hand so that it does not swing out of the chassis The fan modules are short Always support the bottom of the fan module with your free hand so that it does not suddenly drop free from the chassis and ...

Page 497: ...eturn Replacements page for further information Replace an NVDIMM FAS8300 and FAS8700 You must replace the NVDIMM in the controller module when your system registers that the flash lifetime is almost at an end or that the identified NVDIMM is not healthy in general failure to do so causes a system panic All other components in the system must be functioning properly if not you must contact technic...

Page 498: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 499: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 500: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 501: ...hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and set i...

Page 502: ...lete the LED turns off Although the contents of the NVDIMM is encrypted it is a best practice to erase the contents of the NVDIMM before replacing it For more information see the Statement of Volatility on the NetApp Support Site You must log into the NetApp Support Site to display the Statement of Volatility for your system You can use the following animation illustration or the written steps to ...

Page 503: ...MM ejector tabs on either side of the NVDIMM and then slide the NVDIMM out of the socket and set it aside Carefully hold the NVDIMM by the edges to avoid pressure on the components on the NVDIMM circuit board 3 Remove the replacement NVDIMM from the antistatic shipping bag hold the NVDIMM by the corners and then align it to the slot The notch among the pins on the NVDIMM should line up with the ta...

Page 504: ...u have replaced the component in the controller module you must reinstall the controller module into the chassis and then boot it to Maintenance mode You can use the following animation illustration or the written steps to install the controller module in the chassis Installing the controller module Steps 1 If you have not already done so close the air duct 2 Align the end of the controller module...

Page 505: ...terrupt the normal boot process and boot to LOADER by pressing Ctrl C If your system stops at the boot menu select the option to boot to LOADER f At the LOADER prompt enter bye to reinitialize the PCIe cards and other components g Interrupt the boot process and boot to the LOADER prompt by pressing Ctrl C If your system stops at the boot menu select the option to boot to LOADER Step 5 Run diagnost...

Page 506: ...c cables 2 Return the controller to normal operation by giving back its storage storage failover giveback ofnode impaired_node_name 3 If automatic giveback was disabled reenable it storage failover modify node local auto giveback true Step 7 Switch back aggregates in a two node MetroCluster configuration After you have completed the FRU replacement in a two node MetroCluster configuration you can ...

Page 507: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 508: ...00 To replace the NVDIMM battery you must remove the controller module remove the battery replace the battery and then reinstall the controller module All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the sto...

Page 509: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 510: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 511: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 512: ... the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and ...

Page 513: ...m After the destage is complete the LED turns off You can use the following animation illustration or the written steps to replace the NVDIMM battery Replacing the NVDIMM battery Steps 1 Open the air duct a Press the locking tabs on the sides of the air duct in toward the middle of the controller module b Slide the air duct toward the back of the controller module and then rotate it upward to its ...

Page 514: ...roller module into the chassis and then boot it to Maintenance mode You can use the following animation illustration or the written steps to install the controller module in the chassis Installing the controller module Steps 1 If you have not already done so close the air duct 2 Align the end of the controller module with the opening in the chassis and then gently push the controller module halfwa...

Page 515: ...tialize the PCIe cards and other components g Interrupt the boot process and boot to the LOADER prompt by pressing Ctrl C If your system stops at the boot menu select the option to boot to LOADER Step 5 Run diagnostics After you have replaced a component in your system you should run diagnostic tests on that component Your system must be at the LOADER prompt to start diagnostics All commands in th...

Page 516: ...the MetroCluster switchback operation This returns the configuration to its normal operating state with the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster_B metrocluster no...

Page 517: ...ication resync status show command 6 Reestablish any SnapMirror or SnapVault configurations Step 8 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Replace a PCIe or mezzanine card FAS8300 and FAS8700 To replace a PCIe or mezzanine card you must disconnect the ca...

Page 518: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 519: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 520: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 521: ... the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and ...

Page 522: ...ced a Open the air duct by pressing the locking tabs on the sides of the air duct slide it toward the back of the controller module and then rotate it to its completely open position b Remove any SFP or QSFP modules that might be in the PCIe cards c Rotate the riser locking latch on the left side of the riser up and toward air duct The riser raises up slightly from the controller module d Lift the...

Page 523: ...ket well remove the top card so that you can see the card socket install the card and then reinstall the card you removed from the top slot 4 Reinstall the riser a Align the riser with the pins to the side of the riser socket lower the riser down on the pins b Push the riser squarely into the socket on the motherboard c Rotate the latch down flush with the sheet metal on the riser Step 4 Replace t...

Page 524: ...ises up slightly from the controller module d Lift the riser up and then set it aside on a stable flat surface 2 Replace the mezzanine card a Remove any QSFP or SFP modules from the card b Loosen the thumbscrews on the mezzanine card and gently lift the card directly out of the socket and set it aside c Align the replacement mezzanine card over the socket and the guide pins and gently push the car...

Page 525: ... of the controller module with the opening in the chassis and then gently push the controller module halfway into the system Do not completely insert the controller module in the chassis until instructed to do so 3 Recable the system as needed If you removed the media converters QSFPs or SFPs remember to reinstall them if you are using fiber optic cables 4 Complete the installation of the controll...

Page 526: ...ER f At the LOADER prompt enter bye to reinitialize the PCIe cards and other components and let the controller reboot 5 Return the controller to normal operation by giving back its storage storage failover giveback ofnode impaired_node_name 6 If automatic giveback was disabled reenable it storage failover modify node local auto giveback true Step 6 Switch back aggregates in a two node MetroCluster...

Page 527: ...surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchback The switchback operation is complete when the clusters are in the...

Page 528: ...kit See the Part Return Replacements page for further information Replace a power supply FAS8300 and FAS8700 Replacing a power supply PSU involves disconnecting the target PSU from the power source unplugging the power cable removing the old PSU and installing the replacement PSU and then reconnecting the replacement PSU to the power source The power supplies are redundant and hot swappable This p...

Page 529: ...wer supply from the chassis c Using both hands pull the power supply out of the chassis and then set it aside 5 Using both hands support and align the edges of the power supply with the opening in the controller module and then gently push the power supply into the controller module until the locking tab clicks into place The power supplies will only properly engage with the internal connector and...

Page 530: ...AS8700 You replace the real time clock RTC battery in the controller module so that your system s services and applications that depend on accurate time synchronization continue to function You can use this procedure with all versions of ONTAP supported by your system All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impa...

Page 531: ...see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MA...

Page 532: ...lowing table If the impaired controller Then Has automatically switched over Proceed to the next step Has not automatically switched over Perform a planned switchover operation from the healthy controller metrocluster switchover Has not automatically switched over you attempted switchover with the metrocluster switchover command and the switchover was vetoed Review the veto messages and if possibl...

Page 533: ...ommand mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with the override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 7 Verify that the heal operation is complete by using the me...

Page 534: ...agement device and then unplug the system cables and SFPs if needed from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that when you reinstall the cable management device the cables are organized 4 Remove the cable management device from the controller module and set it aside 5 Press down on both of the locking latches and...

Page 535: ...tery Steps 1 If you are not already grounded properly ground yourself 2 Open the air duct a Press the locking tabs on the sides of the air duct in toward the middle of the controller module b Slide the air duct toward the back of the controller module and then rotate it upward to its completely open position 3 Locate remove and then replace the RTC battery a Using the FRU map locate the RTC batter...

Page 536: ...e date after RTC battery replacement After you replace a component within the controller module you must reinstall the controller module in the system chassis reset the time and date on the controller and then boot it You can use the following animation illustration or the written steps to install the controller module in the chassis Installing the controller module Steps 1 If you have not already...

Page 537: ...e option to boot to LOADER 6 Reset the time and date on the controller a Check the date and time on the healthy controller with the show date command b At the LOADER prompt on the target controller check the time and date c If necessary modify the date with the set date mm dd yyyy command d If necessary set the time in GMT using the set time hh mm ss command e Confirm the date and time on the targ...

Page 538: ... by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchbac...

Page 539: ...ep by step instructions with live links to additional content For MetroCluster configurations see either Install MetroCluster IP configuration Install MetroCluster Fabric Attached configuration Quick steps AFF A700 and FAS9000 This guide gives graphic instructions for a typical installation of your system from racking and cabling through initial system bring up Use this guide if you are familiar w...

Page 540: ...pe of cables for your system and collect specific network information Before you begin You need to have access to the Hardware Universe for information about site requirements as well as additional information on your configured system You might also want to have access to the Release Notes for your version of ONTAP for more information about this system NetApp Hardware Universe Find the Release N...

Page 541: ...network cables order dependent X6553 R6 112 00188 2m X6536 R6 112 00090 5m FC host network Cat 6 RJ 45 order dependent Part numbers X6585 R6 112 00291 3m X6562 R6 112 00196 5m Management network and Ethernet data Storage X66031A 112 00436 1m X66032A 112 00437 2m X66033A 112 00438 3m Storage Micro USB console cable Not applicable Console connection during software setup on non Windows or Mac laptop...

Page 542: ...ontrollers to your network You can cable the controllers to your network by using the two node switchless cluster method or by using the cluster interconnect network Option 1 Two node switchless cluster Management network data network and management ports on the controllers are connected to switches The cluster interconnect ports are cabled on both controllers You must have contacted your network ...

Page 543: ... drive shelves for drive shelf cabling instructions Option 2 Switched cluster Management network data network and management ports on the controllers are connected to switches The cluster interconnect and HA ports are cabled on to the cluster HA switch You must have contacted your network administrator for information about connecting the system to the switches Be sure to check the direction of th...

Page 544: ...cabling instructions Step 4 Cable controllers to drive shelves You can cable your new system to DS212C DS224C or NS224 shelves depending on if it is an AFF or FAS system Option 1 Cable the controllers to DS212C or DS224C drive shelves You must cable the shelf to shelf connections and then cable both controllers to the DS212C or DS224C drive shelves The cables are inserted into the drive shelf with...

Page 545: ...cable your drive shelves to your controllers The examples use DS224C shelves Cabling is similar with other supported SAS drive shelves Cabling SAS shelves in FAS9000 AFF A700 and ASA AFF A700 ONTAP 9 7 and earlier Cabling SAS storage ONTAP 9 7 and earlier 543 ...

Page 546: ... Cabling SAS shelves in FAS9000 AFF A700 and ASA AFF A700 ONTAP 9 8 and later Cabling SAS storage ONTAP 9 8 and later 544 ...

Page 547: ...If you have more than one drive shelf stack see the Installation and Cabling Guide for your drive shelf type Install and cable shelves for a new system installation shelves with IOM12 modules 545 ...

Page 548: ...ers to a single NS224 drive shelf in AFF A700 and ASA AFF A700 systems running ONTAP 9 8 and later only You must cable each controller to the NSM modules on the NS224 drive shelf on an AFF A700 or ASA AFF A700 running system ONTAP 9 8 or later This task applies to AFF A700 and ASA AFF A700 running ONTAP 9 8 or later only 546 ...

Page 549: ... storage modules are up while the pull tabs on the shelves are down As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again Steps 1 Use the following animation or illustrations to cable your controllers with two X91148A storage modules to a single NS224 drive shelf or use the diagram to cable your controllers with one X9114...

Page 550: ...548 ...

Page 551: ... the NSM modules on the NS224 drive shelves on an AFF A700 or ASA AFF A700 running system ONTAP 9 8 or later This task applies to AFF A700 and ASA AFF A700 running ONTAP 9 8 or later only The systems must have two X91148A modules per controller installed in slots 3 and 7 Be sure to check the illustration arrow for the proper cable connector pull tab orientation The cable pull tab for the storage m...

Page 552: ...l it click into place if you do not feel it click remove it turn it around and try again Steps 1 Use the following animation or illustrations to cable your controllers to two NS224 drive shelves Cabling two NS224 shelves ONTAP 9 8 and later 550 ...

Page 553: ...sing cluster discovery with only a connection to the switch and laptop or by connecting directly to a controller in the system and then connecting to the management switch Option 1 Completing system setup and configuration if network discovery is enabled If you have network discovery enabled on your laptop you can complete system setup and configuration using automatic cluster discovery Steps 551 ...

Page 554: ...trollers Initial booting may take up to eight minutes 4 Make sure that your laptop has network discovery enabled See your laptop s online help for more information 5 Use the following animation to connect your laptop to the Management switch Connecting your laptop to the Management switch 6 Select an ONTAP icon listed to discover a Open File Explorer b Click network in the left pane c Right click ...

Page 555: ...NTAP Option 2 Completing system setup and configuration if network discovery is not enabled If network discovery is not enabled on your laptop you must complete the configuration and setup using this task Steps 1 Cable and configure your laptop or console a Set the console port on the laptop or console to 115 200 baud with N 8 1 See your laptop or console s online help for how to configure the con...

Page 556: ...d a Open a console session using PuTTY a terminal server or the equivalent for your environment Check your laptop or console s online help if you do not know how to configure PuTTY b Enter the management IP address when prompted by the script 6 Using System Manager on your laptop or console configure your cluster a Point your browser to the node management IP address The format for the address is ...

Page 557: ...connection to restore the var file system but the process requires two reboots You must replace the failed component with a replacement FRU component you received from your provider It is important that you apply the commands in these steps on the correct node The impaired node is the node on which you are performing maintenance The healthy node is the HA partner of the impaired node Check onboard...

Page 558: ...lse Option 1 Check NVE or NSE on systems running ONTAP 9 5 and earlier Before shutting down the impaired controller you need to check whether the system has either NetApp Volume Encryption NVE or NetApp Storage Encryption NSE enabled If so you need to verify the configuration Steps 1 Connect the console cable to the impaired controller 2 Check whether NVE is configured for any volumes in the clust...

Page 559: ...nformation security key manager backup show Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM Return to admin mode set priv admin Shut down the impaired controller b If the Restored column displays anything other than yes Run the key manager setup wizard security key manager setup node t...

Page 560: ...sage This command is not supported when onboard key management is enabled display the keys stored in the onboard key manager security key manager key show detail a If the Restored column displays yes manually back up the onboard key management information Go to advanced privilege mode and enter y when prompted to continue set priv advanced Enter the command to display the OKM backup information se...

Page 561: ...eed to verify the NSE configuration and in use If no disks are shown NSE is not configured If NVE and NSE are not configured no drives are protected with NSE keys it s safe to shut down the impaired controller Verify NVE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key query After the ONTAP 9 6 release you may hav...

Page 562: ...other than yes a Enter the onboard security key manager sync command security key manager onboard sync Enter the customer s onboard key management passphrase at the prompt If the passphrase cannot be provided contact NetApp Support mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard ...

Page 563: ...display the key management information security key manager onboard show backup c Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM d Return to admin mode set priv admin e You can safely shut down the controller 2 If the Key Manager type displays external and the Restored column displays...

Page 564: ... LOADER prompt Go to Remove controller module Waiting for giveback Press Ctrl C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y 1 From the LOADER prom...

Page 565: ...oller module Waiting for giveback Press Ctrl C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Option 3 Controller is in a two node MetroCluster After...

Page 566: ...mpt or password prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Replace the boot media AFF A700 and FAS9000 To replace the boot media you must remove the impaired controller module install the replacement boot...

Page 567: ...roller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module 565 ...

Page 568: ...Controller module cover locking button Step 2 Replace the boot media Locate the boot media using the following illustration or the FRU map on the controller module 1 2 566 ...

Page 569: ...ocedure You must have a USB flash drive formatted to FAT32 with at least 4GB capacity A copy of the same image version of ONTAP as what the impaired controller was running You can download the appropriate image from the Downloads section on the NetApp Support Site If NVE is enabled download the image with NetApp Volume Encryption as indicated in the download button If NVE is not enabled download t...

Page 570: ...that is connected to the HA partner gateway is the gateway for the network dns_addr is the IP address of a name server on your network dns_domain is the Domain Name System DNS domain name If you use this optional parameter you do not need a fully qualified domain name in the netboot server URL You need only the server s host name Other parameters might be necessary for your interface You can enter...

Page 571: ...y when prompted to restore the backup configuration b Set the healthy node to advanced privilege level set privilege advanced c Run the restore backup command system node restore backup node local target address impaired_node_IP_address d Return the node to admin level set privilege admin e Press y when prompted to use the restored configuration f Press y when prompted to reboot the node No networ...

Page 572: ...ession state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address d Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the updat...

Page 573: ...ailover modify node local auto giveback true command Option 2 Boot the recovery image in a two node MetroCluster configuration You must boot the ONTAP image from the USB drive and verify the environmental variables This procedure applies to systems in a two node MetroCluster configuration Steps 1 From the LOADER prompt boot the recovery image from the USB flash drive boot_recovery The image is dow...

Page 574: ...ly applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster_B metrocluster node show DR Configuration DR Group Cluster Node State Mirroring Mode 1 cluster_A controller_A_1 configured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify t...

Page 575: ...fic to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled Determine which section you should use to restore your OKM NSE or NVE configurations If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure If NSE or NVE are enabled and Onboard Key Manager is enabled go t...

Page 576: ...w or security key manager onboard show backup command Example of backup data BEGIN BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAAAAA 3WTh7gAAAAAAAAAAAAAAAAIAAAAAAAgAZJEIWvdeHr5RCAvHGclo wAAAAAAAAAA IgAAAAAAAAAoAAAAAAAAAEOTcR0AAAAAAAAAAAAAAAACAAAAAA...

Page 577: ...running ONTAP 9 5 and earlier run the key manager setup wizard a Start the wizard using the security key manager setup nodenodename command and then enter the passphrase for onboard key management when prompted b Enter the key manager key show detail command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes for all authentication keys If t...

Page 578: ...troller is ready for giveback with the storage failover show command 4 Move the console cable to the partner controller and give back the target controller storage using the storage failover giveback fromnode local only cfo aggregates true local command If the command fails because of a failed disk physically disengage the failed disk but leave the disk in the slot until a replacement is received ...

Page 579: ...ity key manager query again to ensure that the Restored column yes and all key managers report in an available state 11 If the Onboard Key Management is enabled a Use the security key manager key show detail to see a detailed view of all keys stored in the onboard key manager b Use the security key manager key show detail command and verify that the Restored column yes for all authentication keys ...

Page 580: ...3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home controller and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target controller ...

Page 581: ...rt ASUP message that the module has gone offline failure to do so results in performance degradation If AutoSupport is not enabled you can locate the failed caching module by the fault LED on the front of the module You can also add or replace the 1TB X9170A core dump module which is required if you are installing NS224 drive shelves in an AFF A700 system Before you begin You must replace the fail...

Page 582: ...see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MA...

Page 583: ...lowing table If the impaired controller Then Has automatically switched over Proceed to the next step Has not automatically switched over Perform a planned switchover operation from the healthy controller metrocluster switchover Has not automatically switched over you attempted switchover with the metrocluster switchover command and the switchover was vetoed Review the veto messages and if possibl...

Page 584: ...ommand mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with the override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 7 Verify that the heal operation is complete by using the me...

Page 585: ...ling It must support the caching capacity The target node must be at the LOADER prompt before adding or replacing the caching module The replacement caching module must have the same capacity as the failed caching module but can be from a different supported vendor All other components in the storage system must be functioning properly if not you must contact technical support Steps 1 If you are n...

Page 586: ...t locks into place Step 3 Add or replace an X9170A core dump module The 1TB cache core dump X9170A is only used in the AFF A700 systems The core dump module cannot be hot swapped The core dump module typically is located in the front of the NVRAM module in slot 6 1 in the rear of the system To replace or add the core dump module locate slot 6 1 and then follow the specific sequence of steps to add...

Page 587: ...andle until the core dump module begins to slide out of the NVRAM10 module d Gently pull the cam handle straight toward you to remove the core dump module from the NVRAM10 module and set it aside Be sure to support the core dump module as you remove it from the NVRAM10 module 3 Install the core dump module a If you are installing a new core dump module remove the blank module from slot 6 1 b Align...

Page 588: ...Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster_B metrocluster node show DR Configuration DR Group Cluster Node State Mirroring Mode 1 cluster_A controller_A_1 configured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metro...

Page 589: ...information Hot swap a caching module AFF A700 and FAS9000 The NVMe SSD FlashCache modules FlashCache or caching modules are located in the front of the NVRAM10 module in Slot 6 of FAS9000 systems only Beginning with ONTAP 9 4 you can hot swap the caching module of the same capacity from the same or different supported vendor Before you begin Your storage system must meet certain criteria dependin...

Page 590: ...le insert command to place the module into service iii Display the slot status with the system controller slot module show command The NVMe slot status displays waiting for replacement in the screen output for the caching module that needs replacing b For ONTAP 9 8 and later i Record the caching module capacity part number and serial number on the target node system node run local sysconfig av 6 i...

Page 591: ...red and lettered I O cam latch to eject the caching module The numbered and lettered I O cam latch ejects the entire NVRAM10 module and not the caching module b Rotate the cam handle until the caching module begins to slide out of the NVRAM10 module c Gently pull the cam handle straight toward you to remove the caching module from the NVRAM10 module Be sure to support the caching module as you rem...

Page 592: ... online and recognized and then visually confirm that the amber attention LED is not lit sysconfig av slot_number If you replace the caching module with a caching module from a different vendor the new vendor name is displayed in the command output 9 Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further informat...

Page 593: ...confirm the halt system node halt node node_name The confirmation message looks like the following Warning This operation will cause controller node name to be marked as unhealthy Unhealthy nodes do not participate in quorum voting If the controller goes out of service and one more controller goes out of service there will be a data serving failure for the entire cluster This will cause a client d...

Page 594: ...has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proceed to the next step Has not automatically switched over Perform a planned switchover operation from the healthy controller metrocluster switchover Has not automatically switched over you attempted switchover with the metrocluster switchover command and the switchover was vetoe...

Page 595: ...ful If the healing is vetoed you have the option of reissuing the metrocluster heal command with the override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 7 Verify that the heal operation is complete by using the metrocluster operation show command on the destination cluster mcc1A metrocluster operation show Operation h...

Page 596: ...ourself 2 Turn off the power supply and disconnect the power cables a Turn off the power switch on the power supply b Open the power cable retainer and then unplug the power cable from the power supply c Unplug the power cable from the power source 3 Press and hold the orange button on the power supply handle and then pull the power supply out of the chassis When removing a power supply always use...

Page 597: ...sure that you support it with your free hand The fan modules are short Always support the bottom of the fan module with your free hand so that it does not suddenly drop free from the chassis and injure you Orange release button 3 Set the fan module aside 4 Repeat the preceding steps for any remaining fan modules Step 3 Remove the controller module To replace the chassis you must remove the control...

Page 598: ...he controller module as you slide it out of the chassis 4 Set the controller module aside in a safe place and repeat these steps if you have another controller module in the chassis Step 4 Remove the I O modules Steps To remove I O modules from the old chassis including the NVRAM modules follow the specific sequence of steps You do not have to remove the FlashCache module from the NVRAM module whe...

Page 599: ... cam latch down until it is in a horizontal position The I O module disengages from the chassis and moves about 1 2 inch out of the I O slot c Remove the I O module from the chassis by pulling on the pull tabs on the sides of the module face Make sure that you keep track of which slot the I O module was in Lettered and numbered I O cam latch I O cam latch completely unlocked 3 Set the I O module a...

Page 600: ...et Steps You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis 1 Remove the screws from the chassis mount points If the system is in a system cabinet you might need to remove the rear tie down bracket 2 With the help of two or three people slide the old chassis off the rack rails in a system cabinet or L brackets in an equipme...

Page 601: ... push the module all the way into the chassis until it clicks into place Step 8 Install the de stage controller power module when replacing the chassis Steps Once the replacement chassis is installed into the rack or system cabinet you must reinstall the de stage controller power modules into it 1 Align the end of the DCPM module with the chassis opening and then gently slide it into the chassis u...

Page 602: ...ssis and connecting to the power source 1 Using both hands support and align the edges of the power supply with the opening in the system chassis and then gently push the power supply into the chassis until it locks into place The power supplies are keyed and can only be installed one way Do not use excessive force when sliding the power supply into the system You can damage the connector 2 Reconn...

Page 603: ...r modules boot to ONTAP enter halt and then at the LOADER prompt enter boot_ontap press Ctrl C when prompted and then repeat this step b From the boot menu select the option for Maintenance mode Complete the restoration and replacement process AFF A700 and FAS9000 You must verify the HA state of the chassis run diagnostics and return the failed part to NetApp as described in the RMA instructions s...

Page 604: ...if you are in an HA configuration Both controllers must be in Maintenance mode to run the interconnect test 3 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags During the boot process you can safely respond y to the prompts until the Maintenance mode prompt appears 4 Enable the interconnect diagnostics tests from the ...

Page 605: ...e following command on both controllers at the LOADER prompt bye e Return the node to normal operation With two nodes in the cluster Issue these commands node cluster ha modify configured true node storage failover modify node node0 enabled true With more than two nodes in the cluster Issue this command node storage failover modify node node0 enabled true In a two node MetroCluster configuration P...

Page 606: ...tion you can perform the MetroCluster switchback operation This returns the configuration to its normal operating state with the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show clus...

Page 607: ...turn the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Controller module Overview of controller module replacement AFF A700 and FAS9000 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must be work...

Page 608: ...d from the impaired node to the replacement node so that the replacement node will boot up in the same version of ONTAP as the old controller module It is important that you apply the commands in these steps on the correct systems The impaired node is the node that is being replaced The replacement node is the new node that is replacing the impaired node The healthy node is the surviving node You ...

Page 609: ...the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosupport invoke node type all message MAINT ...

Page 610: ...lowing table If the impaired controller Then Has automatically switched over Proceed to the next step Has not automatically switched over Perform a planned switchover operation from the healthy controller metrocluster switchover Has not automatically switched over you attempted switchover with the metrocluster switchover command and the switchover was vetoed Review the veto messages and if possibl...

Page 611: ...ommand mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with the override vetoes parameter If you use this optional parameter the system overrides any soft vetoes that prevent the healing operation 7 Verify that the heal operation is complete by using the me...

Page 612: ...the system to Maintenance mode Step 1 Remove the controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired controller module and keep track of where the cables were connected 3 Slide ...

Page 613: ... the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 2 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module Controller module cover locking button 611 ...

Page 614: ...ress the blue button on the boot media housing to release the boot media from its housing and then gently pull it straight out of the boot media socket Do not twist or pull the boot media straight up because this could damage the socket or the boot media 3 Move the boot media to the new controller module align the edges of the boot media with the socket housing and then gently push it into the soc...

Page 615: ...ded properly ground yourself 2 Locate the DIMMs on your controller module 3 Note the orientation of the DIMM in the socket so that you can insert the DIMM in the replacement controller module in the proper orientation 4 Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edg...

Page 616: ...boot the operating system For HA pairs with two controller modules in the same chassis the sequence in which you install the controller module is especially important because it attempts to reboot as soon as you completely seat it in the chassis The system might update system firmware when it boots Do not abort this process The procedure requires you to interrupt the boot process which you can typ...

Page 617: ...reconfigure system settings as necessary Step 1 Set and verify system time after replacing the controller You should check the time and date on the replacement controller module against the healthy controller module in an HA pair or against a reliable time server in a stand alone configuration If the time and date do not match you must reset them on the replacement controller module to prevent pos...

Page 618: ...e where the component is being replaced Steps 1 If the node to be serviced is not at the LOADER prompt reboot the node halt After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags During the boot process you can safely respond y to the...

Page 619: ...d devices identified in the preceding step c Examine the output and if applicable select only the tests that you want to run sldiag device modify dev dev_name selection only selection only disables all other tests that you do not want to run for the device d Run the selected tests sldiag device run dev dev_name After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLET...

Page 620: ...ant to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sldiag device run Do not add to or modify your entries after you start running diagnostics After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED g Verify that there ar...

Page 621: ... Boot the node from the LOADER prompt bye e Return the node to normal operation An HA pair Perform a give back storage failover giveback ofnode replacement_node_name If you disabled automatic giveback re enable it with the storage failover modify command A two node MetroCluster configuration Proceed to the next step The MetroCluster switchback procedure is done in the next task in the replacement ...

Page 622: ...perly installed in the storage system d Boot the controller module you are servicing interrupting the boot by pressing Ctrl C when prompted to get to the Boot menu If you have two controller modules in the chassis fully seat the controller module you are servicing in the chassis The controller module boots up when fully seated If you have one controller module in the chassis connect the power supp...

Page 623: ...e mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 2 From the LOADER prompt on the replacement node boot the node entering y if you are prompted to override the system ID due to a system ID mismatch boot_ontap 3 Wait until the Waiting for giveback message is displayed on the replacement node console and then from the healthy node verify that the new partner system ID ...

Page 624: ...e vetoes Find the High Availability Configuration Guide for your version of ONTAP 9 b After the giveback has been completed confirm that the HA pair is healthy and that takeover is possible storage failover show The output from the storage failover show command should not include the System ID changed on partner message 6 Verify that the disks were assigned correctly storage disk show ownership Th...

Page 625: ...ate node1_siteA metrocluster node show fields configuration state dr group id cluster node configuration state 1 node1_siteA node1mcc 001 configured 1 node1_siteA node1mcc 002 configured 1 node1_siteB node1mcc 003 configured 1 node1_siteB node1mcc 004 configured 4 entries were displayed 10 Verify that the expected volumes are present for each node vol show node node name 11 If you disabled automat...

Page 626: ...ss on file If you fail to receive the email with the license keys within 30 days you should contact technical support Steps 1 Install each license key system license add license code license key license key 2 Remove the old licenses if desired a Check for unused licenses license clean up unused simulate b If the list looks correct remove the unused licenses license clean up unused Step 2 Restoring...

Page 627: ... the sync source storage virtual machines SVMs on the formerly impaired site now active and serving data from the local disk pools This task only applies to two node MetroCluster configurations Steps 1 Verify that all nodes are in the enabled state metrocluster node show cluster_B metrocluster node show DR Configuration DR Group Cluster Node State Mirroring Mode 1 cluster_A controller_A_1 configur...

Page 628: ...ule DCPM AFF A700 and FAS9000 To hot swap a de stage controller power module DCPM which contains the NVRAM10 battery you must locate the failed DCPM module remove it from the chassis and install the replacement DCPM module You must have a replacement DCPM module in hand before removing the failed module from the chassis and it must be replaced within five minutes of removal Once the DCPM module is...

Page 629: ...e does not go in easily realign the module and slide it into the chassis The DCPM module LED lights when the module is fully seated into the chassis Dispose of batteries You must dispose of batteries according to the local regulations regarding battery recycling or disposal If you cannot properly dispose of batteries you must return the batteries to NetApp as described in the RMA instructions that...

Page 630: ...system panic All other components in the system must be functioning properly if not you must contact technical support You must replace the failed component with a replacement FRU component you received from your provider Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration ...

Page 631: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 632: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 633: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 634: ...move the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired controller module and keep track of where the cables were connected 3 Slide the orange button on the cam handle downward until it unlocks Cam handle release button 632 ...

Page 635: ... button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module Controller module cover locking button Step 3 Replace the DIMMs To replace the DIMMs locate them inside the controller and follow the specific sequence of steps Steps 1 If you are not already grounded properly ground yourself 2 Locate the DIMMs on your cont...

Page 636: ...s slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board 634 ...

Page 637: ... connector are in the open position and then insert the DIMM squarely into the slot The DIMM fits tightly in the slot but should go in easily If not realign the DIMM with the slot and reinsert it Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot 6 Push carefully but firmly on the top edge of the DIMM until the ejector tabs snap into place over the notch...

Page 638: ...ion of the controller module a If you have not already done so reinstall the cable management device b Firmly push the controller module into the chassis until it meets the midplane and is fully seated The locking latches rise when the controller module is fully seated Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller mod...

Page 639: ...ulted from the replacement of the DIMMs sldiag device status dev mem long state failed System level diagnostics returns you to the prompt if there are no test failures or lists the full status of failures resulting from testing the component 5 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed without any failures a Clear the status logs sld...

Page 640: ...ne controller module in the chassis turn off the power supplies and unplug them from the power sources c Verify that you have observed all the considerations identified for running system level diagnostics that cables are securely connected and that hardware components are properly installed in the storage system d Boot the controller module you are servicing interrupting the boot by pressing Ctrl...

Page 641: ...onfigured enabled heal roots completed cluster_B controller_B_1 configured enabled waiting for switchback recovery 2 entries were displayed 2 Verify that resynchronization is complete on all SVMs metrocluster vserver show 3 Verify that any automatic LIF migrations being performed by the healing operations were completed successfully metrocluster check lif show 4 Perform the switchback by using the...

Page 642: ...replace the fan module within two minutes of removing it from the chassis System airflow is disrupted and the controller module or modules shut down after two minutes to avoid overheating Steps 1 If you are not already grounded properly ground yourself 2 Remove the bezel if necessary with two hands by grasping the openings on each side of the bezel and then pulling it toward you until the bezel re...

Page 643: ... the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Replace an I O module AFF A700 and FAS9000 To replace an I O module you must perform a specific sequence of tasks You can use this procedure with all versions of ONTAP supported by your system All other components in the system must be functioning prope...

Page 644: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 645: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 646: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 647: ...that you label the cables so that you know where they came from 3 Remove the target I O module from the chassis a Depress the lettered and numbered cam button The cam button moves away from the chassis b Rotate the cam latch down until it is in a horizontal position The I O module disengages from the chassis and moves about 1 2 inch out of the I O slot c Remove the I O module from the chassis by p...

Page 648: ...bE connections by using the nicadmin convert command from Maintenance mode Be sure to exit Maintenance mode after completing the conversion 3 Return the node to normal operation If your system is in Issue this command from the partner s console An HA pair storage failover giveback ofnode impaired_node_name A two node MetroCluster configuration Proceed to the next step The MetroCluster switchback p...

Page 649: ... by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchbac...

Page 650: ...an LED USB module without interrupting service The FAS9000 or AFF A700 LED USB module provides connectivity to console ports and system status Replacement of this module does not require tools Steps 1 Remove the old LED USB module a With the bezel removed locate the LED USB module at the front of the chassis on the bottom left side b Slide the latch to partially eject the module c Pull the module ...

Page 651: ...einstall the FlashCache module or modules and install the replacement NVRAM module into the chassis Because the system ID is derived from the NVRAM module if replacing the module disks belonging to the system are reassigned to the new system ID Before you begin All disk shelves must be working properly If your system is in an HA pair the partner node must be able to take over the node associated w...

Page 652: ...ealthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is en...

Page 653: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 654: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 655: ...to the new NVRAM module Orange release button gray on empty FlashCache modules FlashCache cam handle a Press the orange button on the front of the FlashCache module The release button on empty FlashCache modules is gray b Swing the cam handle out until the module begins to slide out of the old NVRAM module c Grasp the module cam handle and slide it out of the NVRAM module and insert it into the fr...

Page 656: ...VRAM module disengages from the chassis and moves out a few inches c Remove the NVRAM module from the chassis by pulling on the pull tabs on the sides of the module face Lettered and numbered I O cam latch I O latch completely unlocked 4 Set the NVRAM module on a stable surface and remove the cover from the NVRAM module by pushing down on the blue locking button on the cover and then while holding...

Page 657: ... to engage with the I O cam pin and then push the I O cam latch all the way up to lock the module in place Step 3 Replace a NVRAM DIMM To replace NVRAM DIMMs in the NVRAM module you must remove the NVRAM module open the module and then replace the target DIMM Steps 1 If you are not already grounded properly ground yourself 2 Remove the target NVRAM module from the chassis a Depress the lettered an...

Page 658: ...e face Lettered and numbered I O cam latch I O latch completely unlocked 3 Set the NVRAM module on a stable surface and remove the cover from the NVRAM module by pushing down on the blue locking button on the cover and then while holding down the blue button slide the lid off the NVRAM module 656 ...

Page 659: ...t NVRAM module into the chassis a Align the module with the edges of the chassis opening in slot 6 b Gently slide the module into the slot until the lettered and numbered I O cam latch begins to engage with the I O cam pin and then push the I O cam latch all the way up to lock the module in place Step 4 Reboot the controller after FRU replacement After you replace the FRU you must reboot the contr...

Page 660: ...Select one of the following options for instructions on how to reassign disks to the new controller 658 ...

Page 661: ...as been automatically assigned storage failover show In the command output you should see a message that the system ID has changed on the impaired node showing the correct old and new IDs In the following example node2 has undergone replacement and has a new system ID of 151759706 node1 storage failover show Takeover Node Partner Possible State Description node1 node2 false System ID changed on pa...

Page 662: ...ed on partner message 6 Verify that the disks were assigned correctly storage disk show ownership The disks belonging to the replacement node should show the new system ID In the following example the disks owned by node1 now show the new system ID 1873775277 node1 storage disk show ownership Disk Aggregate Home Owner DR Home Home ID Owner ID DR Home ID Reserver Pool 1 0 0 aggr0_1 node1 node1 1873...

Page 663: ...e1mcc 004 configured 4 entries were displayed 10 Verify that the expected volumes are present for each node vol show node node name 11 If you disabled automatic takeover on reboot enable it from the healthy node storage failover modify node replacement node name onreboot true Option 2 Reassign ID MetroCluster config Reassign the system ID in a two node MetroCluster configuration In a two node Metr...

Page 664: ...ew the new system ID at the Maintenance mode prompt on the impaired node disk show In this example the new system ID is 118065481 Local System ID 118065481 4 Reassign disk ownership for FAS systems or LUN ownership for FlexArray systems by using the system ID information obtained from the disk show command disk reassign s old system ID In the case of the preceding example the command is disk reass...

Page 665: ...local node name partner savecore If the command output indicates that savecore is in progress wait for savecore to complete before issuing the giveback You can monitor the progress of the savecore using the system node run node local node name partner savecore s command info c Return to the admin privilege level set privilege admin 7 If the replacement node is in Maintenance mode showing the promp...

Page 666: ...tions in the output to address any issues discovered 12 Simulate a switchover operation a From any node s prompt change to the advanced privilege level set privilege advanced You need to respond with y when prompted to continue into advanced mode and see the advanced mode prompt b Perform the switchback operation with the simulate parameter metrocluster switchover simulate c Return to the admin pr...

Page 667: ...ly within two minutes of removing it from the chassis The system continues to function but ONTAP sends messages to the console about the degraded power supply until the power supply is replaced The number of power supplies in the system depends on the model Power supplies are auto ranging Do not mix PSUs with different efficiency ratings Always replace like for like Steps 1 Identify the power supp...

Page 668: ...he power cable to the power supply using the power cable retainer Once power is restored to the power supply the status LED should be green 8 Turn on the power to the new power supply and then verify the operation of the power supply activity LEDs The green power LED lights when the PSU is fully inserted into the chassis and the amber attention LED flashes initially but turns off after a few momen...

Page 669: ... other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration 667 ...

Page 670: ...a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is...

Page 671: ...at the end of this procedure to provide power to the healthy controller Steps 1 Check the MetroCluster status to determine whether the impaired controller has automatically switched over to the healthy controller metrocluster show 2 Depending on whether an automatic switchover has occurred proceed according to the following table If the impaired controller Then Has automatically switched over Proc...

Page 672: ...ize Available Used State Vols Nodes RAID Status aggr_b2 227 1GB 227 1GB 0 online 0 mcc1 a2 raid_dp mirrored normal 6 Heal the root aggregates by using the metrocluster heal phase root aggregates command mcc1A metrocluster heal phase root aggregates Job 137 Job succeeded Heal Root Aggregates is successful If the healing is vetoed you have the option of reissuing the metrocluster heal command with t...

Page 673: ...move the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired controller module and keep track of where the cables were connected 3 Slide the orange button on the cam handle downward until it unlocks Cam handle release button 671 ...

Page 674: ... stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module Controller module cover locking button Step 3 Replace the RTC battery To replace the RTC battery you must locate the failed battery in the controller module remove it from the holder and then install the replacement batter...

Page 675: ...antistatic shipping bag 5 Locate the empty battery holder in the controller module 6 Note the polarity of the RTC battery and then insert it into the holder by tilting the battery at an angle and pushing down 7 Visually inspect the battery to make sure that it is completely installed into the holder and that the polarity is correct 8 Reinstall the controller module cover Step 4 Reinstall the contr...

Page 676: ...pplies and to the power sources and then turn on the power to start the boot process e Halt the controller at the LOADER prompt 6 Reset the time and date on the controller a Check the date and time on the healthy node with the show date command b At the LOADER prompt on the target node check the time and date c If necessary modify the date with the set date mm dd yyyy command d If necessary set th...

Page 677: ... by using the metrocluster switchback command from any node in the surviving cluster 5 Verify that the switchback operation has completed metrocluster show The switchback operation is still running when a cluster is in the waiting for switchback state cluster_B metrocluster show Cluster Configuration State Mode Local cluster_B configured switchover Remote cluster_A configured waiting for switchbac...

Page 678: ...odule in an AFF A700 with open slots AFF A700 and FAS9000 You can add an X91148A module into an empty module slot in your system as either a 100GbE NIC or a storage module for the NS224 storage shelves Your system must be running ONTAP 9 8 and later To non disruptively add the X91148A module you must takeover the target controller remove the slot blanking cover in the target slot add the module an...

Page 679: ...dule with the edges of the slot b Slide the X91148A module into the slot until the lettered and numbered I O cam latch begins to engage with the I O cam pin c Push the I O cam latch all the way up to lock the module in place 5 Cable the module to the data switches 6 Reboot controller A boot_ontap 7 Giveback the node from the partner node storage failover giveback ofnode target_node_name 8 Enable a...

Page 680: ...48A storage module in a system with no open slots AFF A700 and FAS9000 You must remove one more or more existing NIC or storage modules in your system in order to install one or more X91148A storage modules into your fully populated system Your system must be running ONTAP 9 8 and later To non disruptively add the X91148A module you must takeover the target controller add the module and then giveb...

Page 681: ...lover modify node local auto giveback false b Take over the target node storage failover takeover ofnode target_node_name The console connection shows that the node drops to the LOADER prompt when the takeover is complete 3 If you are not already grounded properly ground yourself 4 Unplug any cabling on the target I O module 5 Remove the target I O module from the chassis a Depress the lettered an...

Page 682: ...at the remove and install steps to replace additional modules for controller A 8 Cable the module or modules to the data switches 9 Reboot controller A boot_ontap 10 Giveback the node from the partner node storage failover giveback ofnode target_node_name 11 Enable automatic giveback if it was disabled storage failover modify node local auto giveback true 12 If you added the X91148A module as a NI...

Page 683: ...matic giveback storage failover modify node local auto giveback false b Take over the target node storage failover takeover ofnode target_node_name The console connection shows that the node drops to the LOADER prompt when the takeover is complete 3 If you are not already grounded properly ground yourself 4 Unplug any cabling on the target I O module 5 Remove the target I O module from the chassis...

Page 684: ...l the way up to lock the module in place d If you are installing a second X91148A module for storage repeat the remove and install steps for the module in slot 7 7 Reboot controller A boot_ontap 8 Giveback the node from the partner node storage failover giveback ofnode target_node_name 9 Enable automatic giveback if it was disabled storage failover modify node local auto giveback true 10 Repeat th...

Page 685: ... initial system bring up Use this content if you are familiar with installing NetApp systems Access the Installation and Setup Instructions PDF poster FAS9500 Installation and Setup Instructions Video steps FAS9500 There are two videos one showing how to rack and cable your system and one showing an example of using the System Manager Guided Setup to perform initial system configuration Video one ...

Page 686: ...em and get license keys You also need to inventory the appropriate number and type of cables for your system and collect specific network information You need to have access to the NetApp Hardware Universe for information about site requirements as well as additional information on your configured system What you need You might also want to have access to the ONTAP 9 Release Notes for your version...

Page 687: ...240A 05 112 00639 0 5m X66240A 2 112 00598 2m X66240A 5 112 00600 5m Network cable 32 Gb FC SFP Op X66250 2 112 00342 2m X66250 5 112 00344 5m X66250 15 112 00346 15m FC optical network cable 40 GbE network cable X66100 1 112 00542 1m X66100 3 112 00543 3m X66100 5 112 00544 5m Ethernet data cluster network 100 GbE cable X66211B 1 112 00573 1m X66211B 2 112 00574 2m X66211B 5 112 00576 5m Network ...

Page 688: ...quired information listed in that guide Step 2 Install the hardware You need to install your system in a 4 post rack or NetApp system cabinet as applicable 1 Install the rail kits as needed 2 Install and secure your system using the instructions included with the rail kit You need to be aware of the safety concerns associated with the weight of the system The label on the left indicates an empty c...

Page 689: ...Step 3 Cable controllers to your network You can cable the controllers to your network by using the two node switchless cluster method or by using the cluster interconnect network 687 ...

Page 690: ... tabs when inserting the cables in the ports Cable pull tabs are up for all networking module ports As you insert the connector you should feel it click into place if you do not feel it click remove it turn it over and try again 1 Use the animation or illustration to complete the cabling between the controllers and to the switches div class aspect ratio iframe frameborder 1 height 400 scrolling au...

Page 691: ...and B5 5a 5b 5c and 5d and slot A7 and B7 7a 7b 7c and 7d to the 25 GbE network switches 2 Connect the power cables to the PSUs and connect them to different power sources not shown 3 Strap the cables to the cable management arms not shown 4 To cable your storage see Step 4 Cable controllers to drive shelves Option 2 Switched cluster Management network data network and management ports on the cont...

Page 692: ... place if you do not feel it click remove it turn it over and try again 1 Use the animation or illustration to complete the cabling between the controllers and to the switches div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id 3 ad3f118 8339 4683 865f ae7c0170400c width 711 iframe div Animation Switched cluster cabl...

Page 693: ...orts in slot A4 and B4 e4b and slot A8 and B8 e8b to the host switch Cable 25 GbE connecions Cable ports in slot A5 and B5 5a 5b 5c and 5d and slot A7 and B7 7a 7b 7c and 7d to the 25 GbE network switches 2 Connect the power cables to the PSUs and connect them to different power sources not shown 3 Strap the cables to the cable management arms not shown 4 To cable your storage see Step 4 Cable con...

Page 694: ...r the storage modules are up while the pull tabs on the shelves are down As you insert the connector you should feel it click into place if you do not feel it click remove it turn it over and try again 1 Use the following animation or drawings to cable your controllers to three 1 stack of one drive shelf and one stack of two drive shelves DS224C drive shelves div class aspect ratio iframe framebor...

Page 695: ...Step Perform on each controller Connect drive shelf stack one to the controllers using the graphic for reference mini SAS cable 693 ...

Page 696: ...ting up your system see Step 5 Complete system setup and configuration Step 5 Complete system setup and configuration You can complete the system setup and configuration using cluster discovery with only a connection to the switch and laptop or by connecting directly to a controller in the system and then connecting to the management switch 694 ...

Page 697: ...idth 711 iframe div Animation Setting your shelf ID s Remove the end cap Press and hold shelf ID button until first digit blinks then push to advance to 0 9 The first digit continues to blink Press and hold shelf ID button until second digit blinks then push to advance to 0 9 The first digit stops blinking and the second digit continues to blink Replace the end cap Wait 10 seconds for the Amber LE...

Page 698: ...s 4 Make sure that your laptop has network discovery enabled See your laptop s online help for more information 5 Use the following animation to connect your laptop to the Management switch div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id d 61f983e f911 4b76 8b3a ab1b0066909b width 711 iframe div Animation Connect...

Page 699: ...gistration b Register your system NetApp Product Registration c Download Active IQ Config Advisor NetApp Downloads Config Advisor 9 Verify the health of your system by running Config Advisor 10 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP Option 2 If network discov...

Page 700: ...p or console using one that is on the management subnet 2 Use the following animation to set one or more drive shelf IDs div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id 9 5a29da1 faa3 4ceb 8a0b ac7600675aa6 width 711 iframe div Animation Setting your shelf ID s Remove the end cap Press and hold shelf ID button un...

Page 701: ...hem to power sources on different circuits 4 Turn on the power switches to both nodes div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id a 905e56e c995 4704 9673 adfa0005a891 width 711 iframe div Animation Turn on the power to the controllers Initial booting may take up to eight minutes 5 Assign an initial node mana...

Page 702: ...ister your system NetApp Product Registration c Download Active IQ Config Advisor NetApp Downloads Config Advisor 8 Verify the health of your system by running Config Advisor 9 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP Maintain Add an I O module FAS9500 You can ...

Page 703: ...mbered cam button b Rotate the cam latch down until it is the open position c Remove the blanking cover 4 Install the I O module a Align the I O module with the edges of the slot b Slide the I O module into the slot until the lettered and numbered I O cam latch begins to engage with the I O cam pin c Push the I O cam latch all the way up to lock the module in place 5 If the replacement I O module ...

Page 704: ...l auto giveback false b Take over the target node storage failover takeover ofnode target_node_name The console connection shows that the node drops to the LOADER prompt when the take over is complete 3 If you are not already grounded properly ground yourself 4 Unplug any cabling on the target I O module 5 Remove the target I O module from the chassis a Depress the lettered and numbered cam button...

Page 705: ...troller A 8 If the replacement I O module is a NIC cable the module or modules to the data switches 9 Reboot the node from the LOADER prompt bye 10 Give back the node from the partner node storage failover giveback ofnode target_node_name 11 Enable automatic giveback if it was disabled storage failover modify node local auto giveback true 12 If you added If I O module is a Then NIC module in slots...

Page 706: ...node on which you are performing maintenance The healthy node is the HA partner of the impaired node Pre shutdown checks for onboard encryption keys FAS9500 Prior to shutting down the impaired controller and checking the status of the onboard encryption keys you must check the status of the impaired controller disable automatic giveback and check the version of ONTAP that is running If you have a ...

Page 707: ...controller Verify NVE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager key query After the ONTAP 9 6 release you may have additional key manager types The types are KMIP AKV and GCP The process for confirming these types is the same as confirming external or onboard key manager types If the Key Manager type displays e...

Page 708: ... authentication keys security key manager key query c Verify that the Key Manager type shows onboard and then manually back up the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter the command to display the key management backup information security key manager onboard show backup f Copy the contents of the backup information to a sepa...

Page 709: ...e controller 2 If the Key Manager type displays external and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security key manager external sync If the command fails contact NetApp Support mysupport netapp com b Verify that the Restored column equals yes for all authentication keys security key manager key query c You can safely shut down t...

Page 710: ...n quorum with the other nodes in the cluster Any issues must be resolved before you proceed with the replacement If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy controller shows false for eligibility and health you must correct the issue before shutting down the impaired controller see the Administration overview with the CLI If you ...

Page 711: ...r the image to the replacement boot media Step 1 Remove the controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module Steps 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired controller module and keep track of where the cables were connect...

Page 712: ...nd then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module 1 710 ...

Page 713: ... module div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id 16df4 90c f94f 498d bb04 ae78004b3781 width 711 iframe div Animation Replace boot media 1 2 Press release tab Boot media 2 Press the blue button on the boot media housing to release the boot media from its housing and then gently pull it straight out of the ...

Page 714: ...ad button If your system is a stand alone system you do not need a network connection but you must perform an additional reboot when restoring the var file system Steps 1 Align the end of the controller module with the opening in the chassis and then gently push the controller module halfway into the system 2 Recable the controller module as needed 3 Insert the USB flash drive into the USB slot on...

Page 715: ...r network connection type at the LOADER prompt If you are configuring DHCP ifconfig e0a auto The target port you configure is the target port you use to communicate with the impaired node from the healthy node during var file system restore with a network connection You can also use the e0M port in this command If you are configuring manual connections ifconfig e0a addr filer_addr mask netmask gw ...

Page 716: ...USB flash drive 2 When prompted either enter the name of the image or accept the default image displayed inside the brackets on your screen 3 Restore the var file system If your system has Then A network connection a Press y when prompted to restore the backup configuration b Press y when prompted to overwrite etc ssh ssh_host_ecdsa_key c Press y when prompted to confirm if the restore backup was ...

Page 717: ... for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address da...

Page 718: ...es with the net int is home false command If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 10 Move the console cable to the repaired node and run the version v command to check the ONTAP versions 11 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true command Post boot ...

Page 719: ...t enter the boot_ontap menu command 4 At the Boot Menu enter the hidden command recover_onboard_keymanager and reply y at the prompt 5 Enter the passphrase for the onboard key manager you obtained from the customer at the beginning of this procedure 6 When prompted to enter the backup data paste the backup data you captured at the beginning of this section when asked Paste the output of security k...

Page 720: ... aggregates with the storage failover giveback fromnode local only cfo aggregates true command If the command fails because of a failed disk physically disengage the failed disk but leave the disk in the slot until a replacement is received If the command fails because of an open CIFS session check with the customer how to close out CIFS sessions Terminating CIFS can cause loss of data If the comm...

Page 721: ... giveback if you disabled it by using the storage failover modify node local auto giveback true command Restore NSE NVE on systems running ONTAP 9 6 and later 1 Connect the console cable to the target node 2 Use the boot_ontap command at the LOADER prompt to boot the node 3 Check the console output If the console displays Then The login prompt Go to step 7 Waiting for giveback a Log into the partn...

Page 722: ...rocess If the Key Manager type external and the Restored column anything other than yes true use the security key manager external restore command to restore the key IDs of the authentication keys If the command fails contact Customer Support If the Key Manager type onboard and the Restored column anything other than yes true use the security key manager onboard sync command to re sync the Key Man...

Page 723: ...he lit amber Attention LED on the front of the caching module 3 Prepare the caching module slot for replacement as follows a Record the caching module capacity part number and serial number on the target node system node run local sysconfig av 6 b In admin privilege level prepare the target NVMe slot for removal responding y when prompted whether to continue system controller slot module remove no...

Page 724: ...m handle straight toward you to remove the caching module from the NVRAM11 module Be sure to support the caching module as you remove it from the NVRAM11 module 5 Install the caching module a Align the edges of the caching module with the opening in the NVRAM11 module b Gently push the caching module into the bay until the cam handle engages c Rotate the cam handle until it locks into place 6 Brin...

Page 725: ...the power supplies fans controller modules I O modules DCPM modules and USB LED module from the impaired chassis remove the impaired chassis from the equipment rack or system cabinet install the replacement chassis in its place and then install the components into the replacement chassis All other components in the system must be functioning properly if not you must contact technical support About...

Page 726: ...g If the controller goes out of service and one more controller goes out of service there will be a data serving failure for the entire cluster This will cause a client disruption Use cluster show to verify cluster state If possible bring other nodes online to improve the resiliency of this cluster Do you want to continue y n You must perform a clean system shutdown before replacing the chassis to...

Page 727: ... and then unplug the power cable from the power supply c Unplug the power cable from the power source 3 Press and hold the terra cotta button on the power supply handle and then pull the power supply out of the chassis When removing a power supply always use two hands to support its weight div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Pan...

Page 728: ...es not suddenly drop free from the chassis and injure you div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id 86b0e d39 1083 4b3a 9e9c ae78004c2ffc width 711 iframe div Animation Remove install fan 1 2 Terra cotta release button Slide fan in out of chassis 4 Set the fan module aside 5 Repeat the preceding steps for a...

Page 729: ...handle so that it completely disengages the controller module from the chassis and then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Set the controller module aside in a safe place and repeat these steps if you have another controller module in the chassis Step 4 Remove the I O modules To remove I...

Page 730: ...he chassis and moves about 1 2 inch out of the I O slot c Remove the I O module from the chassis by pulling on the pull tabs on the sides of the module face Make sure that you keep track of which slot the I O module was in div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id 09 03b1f9 187b 4bb8 9548 ae9b0012bb21 width...

Page 731: ...odule aside in a safe place and repeat this step for the remaining DCPM module Step 6 Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis 1 Remove the screws from the chassis mount points If the system is in a system cabinet you might need to remove the rear ...

Page 732: ...iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id bc46a3e 8 6541 444e 973b ae78004bf153 width 711 iframe div Animation Remove install USB module 1 2 Eject the module Slide out of chassis 1 Locate the USB LED module on the front of the old chassis directly under the power supply bays 2 Press the black locking button on the right side of t...

Page 733: ...studs Step 10 Install I O modules To install I O modules including the NVRAM FlashCache modules from the old chassis follow the specific sequence of steps You must have the chassis installed so that you can install the I O modules into the corresponding slots in the new chassis 1 If you are not already grounded properly ground yourself 2 After the replacement chassis is installed in the rack or ca...

Page 734: ...ler module in the chassis until instructed to do so 3 Recable the console to the controller module and then reconnect the management port 4 Connect the power supplies to different power sources and then turn them on 5 With the cam handle in the open position slide the controller module into the chassis and firmly push the controller module in until it meets the midplane and is fully seated and the...

Page 735: ...nostics After installing a new chassis you should run interconnect diagnostics Before you begin Your system must be at the LOADER prompt to start System Level Diagnostics All commands in the diagnostic procedures are issued from the node where the component is being replaced 1 If the node to be serviced is not at the LOADER prompt perform the following steps a Select the Maintenance mode option fr...

Page 736: ...f failures resulting from testing the component 7 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed without any failures a Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode on both contr...

Page 737: ...placements page for further information Controller module Replace the controller module FAS9500 To replace the impaired controller module you must shut down the impaired controller move the internal components to the replacement controller module install the replacement controller module and reboot the replacement controller Before you begin You must review the prerequisites for the replacement pr...

Page 738: ...troller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTA...

Page 739: ...e FRU components to the replacement controller module install the replacement controller module in the chassis and then boot the system to Maintenance mode The following animation shows the whole process of moving components from the impaired to the replacement controller div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed a...

Page 740: ...button Cam handle 4 Rotate the cam handle so that it completely disengages the controller module from the chassis and then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of...

Page 741: ...ia You must locate the boot media and follow the directions to remove it from the old controller and insert it in the new controller 1 Locate the boot media using the following illustration or the FRU map on the controller module 1 2 Press release tab Boot media 739 ...

Page 742: ... Push the boot media down to engage the locking button on the boot media housing Step 3 Move the system DIMMs To move the DIMMs locate and move them from the old controller into the replacement controller and follow the specific sequence of steps 1 If you are not already grounded properly ground yourself 2 Locate the DIMMs on your controller module 3 Note the orientation of the DIMM in the socket ...

Page 743: ...ent controller module into the system chassis and boot the operating system For HA pairs with two controller modules in the same chassis the sequence in which you install the controller module is especially important because it attempts to reboot as soon as you completely seat it in the chassis The system might update system firmware when it boots Do not abort this process The procedure requires y...

Page 744: ...e controller module a If you have not already done so reinstall the cable management device b Firmly push the controller module into the chassis until it meets the midplane and is fully seated Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller module begins to boot as soon as it is fully seated in the chassis Be prepared t...

Page 745: ...ode is the HA partner of the replacement node Steps 1 If the replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and time are given in GMT 3 At the LOADER prompt check the date and time on the replacement node show date The date and time are given in GMT 4 If necessary set the date in GMT on the replacemen...

Page 746: ... After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags During the boot process you can safely respond y to the prompts until the Maintenance mode prompt appears 3 Display and note the available devices on the controller module sldiag...

Page 747: ...sts that you want to run sldiag device modify dev dev_name selection only selection only disables all other tests that you do not want to run for the device d Run the selected tests sldiag device run dev dev_name After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED e Verify that no tests failed sldiag device status dev dev_name long state failed System level di...

Page 748: ...ant to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sldiag device run Do not add to or modify your entries after you start running diagnostics After the test is complete the following message is displayed SLDIAG _ALL_TESTS_COMPLETED g Verify that there ar...

Page 749: ... response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The node displays the LOADER prompt d Boot the node from the LOADER prompt bye e Return the node to normal operation If your node is in Then An HA pair Perform a give back storage failover giveback ofnode replacement_node_name If you disabled automatic giveback re enable it with the storage failover modify comma...

Page 750: ...seated e Select Boot to maintenance mode from the menu f Exit Maintenance mode by entering the following command halt After you issue the command wait until the system stops at the LOADER prompt g Rerun the system level diagnostic test Recable the system FAS9500 Continue the replacement procedure by recabling the storage and network conigurations Step 1 Recable the system After running diagnostics...

Page 751: ...ed on the replacement node console and then from the healthy node verify that the new partner system ID has been automatically assigned storage failover show In the command output you should see a message that the system ID has changed on the impaired node showing the correct old and new IDs In the following example node2 has undergone replacement and has a new system ID of 151759706 node1 storage...

Page 752: ...eplacement node should show the new system ID In the following example the disks owned by node1 now show the new system ID 1873775277 node1 storage disk show ownership Disk Aggregate Home Owner DR Home Home ID Owner ID DR Home ID Reserver Pool 1 0 0 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 1 0 1 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 7 If the system is in a Me...

Page 753: ...Complete system restoration FAS9500 To complete the replacement procedure and restore your system to full operation you must recable the storage restore the NetApp Storage Encryption configuration if necessary and install licenses for the new controller You must complete a series of tasks before restoring your system to full operation Step 1 Install licenses for the replacement node in ONTAP You m...

Page 754: ...estore Storage and Volume Encryption functionality After replacing the controller module or NVRAM module for a storage system that you previously configured to use Storage or Volume Encryption you must perform additional steps to provide uninterrupted Encryption functionality You can skip this task on storage systems that do not have Storage or Volume Encryption enabled Step 1 Restore Storage or V...

Page 755: ...er storage About this task If you are using NetApp Storage Encryption you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process should be...

Page 756: ...ed controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module To access components inside the controller you must first remove the controller module from the system and then remove the cover on the controller module 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired controller module and keep track of wher...

Page 757: ...nd then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module 1 755 ...

Page 758: ...s every two seconds 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 3 Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board div class aspect ratio iframe frameborder 1 he...

Page 759: ...serted into the slot 6 Push carefully but firmly on the top edge of the DIMM until the ejector tabs snap into place over the notches at the ends of the DIMM 7 Close the controller module cover Step 4 Install the controller After you install the components into the controller module you must install the controller module back into the system chassis and boot the operating system For HA pairs with t...

Page 760: ...ntly push the controller module halfway into the system div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id f2aa1 4b4 0d95 4109 b410 ae78004b35c9 width 711 iframe div Animation Install controller A1 B1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A B 2 1 758 ...

Page 761: ...them so that they clear the locking pins and then lower them into the locked position d Interrupt the boot process by pressing Ctrl C when you see Press Ctrl C for Boot Menu e Select the option to boot to Maintenance mode from the displayed menu Step 5 Run system level diagnostics After installing a new DIMM you should run diagnostics Your system must be at the LOADER prompt to start System Level ...

Page 762: ...omponent 5 Proceed based on the result of the preceding step If the system level diagnostics tests Then Were completed without any failures a Clear the status logs sldiag device clearstatus b Verify that the log was cleared sldiag device status The following default response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The node displays the LOADER prompt d Boot the ...

Page 763: ...d halt After you issue the command wait until the system stops at the LOADER prompt f Rerun the system level diagnostic test Step 6 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Replace the Destage Control Power Module containing the NVRAM11 battery FAS9500 To...

Page 764: ...px id c067c f9d 35b8 4fbe 9573 ae78004c2328 width 711 iframe div Animation Remove install DCPM A3 B3 1 DCPM module terra cotta locking button 5 Align the end of the DCPM module with the chassis opening and then gently slide it into the chassis until it clicks into place The module and slot are keyed Do not force the module into the opening If the module does not go in easily realign the module and...

Page 765: ...move the bezel if necessary with two hands by grasping the openings on each side of the bezel and then pulling it toward you until the bezel releases from the ball studs on the chassis frame 3 Identify the fan module that you must replace by checking the console error messages and looking at the Attention LED on each fan module 4 Press the terra cotta button on the fan module and pull the fan modu...

Page 766: ... module FAS9500 To replace an I O module you must perform a specific sequence of tasks You can use this procedure with all versions of ONTAP supported by your system All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired node To shut down the impaired controller you must determine the status of the controller and if n...

Page 767: ...controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Replace I O modules To replace an I O module locate it within the chassis and follow the specific sequence of steps 1 If you are not already grounded properly ground yourself 2 Unplug any cabling associated with th...

Page 768: ... cam latch all the way up to lock the module in place 6 Recable the I O module as needed Step 3 Reboot the controller after I O module replacement After you replace an I O module you must reboot the controller module 1 From the LOADER prompt reboot the node bye 2 If your system is configured to support 10 GbE cluster interconnect and data connections on 40 GbE NICs or onboard ports convert these p...

Page 769: ... module div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https netapp hosted panopto com Panopto Pages embed aspx id bc46a 3e8 6541 444e 973b ae78004bf153 width 711 iframe div Animation Remove install LED USB module 1 2 Locking button USB LED module a With the bezel removed locate the LED USB module at the front of the chassis on the bottom left side b Slide the latch to p...

Page 770: ...working properly If your system is in an HA pair the partner node must be able to take over the node associated with the NVRAM module that is being replaced This procedure uses the following terminology The impaired node is the node on which you are performing maintenance The healthy node is the HA partner of the impaired node This procedure includes steps for automatically or manually reassigning...

Page 771: ... healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Replace the NVRAM module To replace the NVRAM module locate it in slot 6 in the chassis and follow the specific sequence of steps 1 If you are not already grounded properly ground yourself 2 Remove the target NVRAM module from the ch...

Page 772: ...on the blue locking button on the cover and then while holding down the blue button slide the lid off the NVRAM module 2 1 Cover locking button DIMM and DIMM ejector tabs 4 Remove the DIMMs one at a time from the old NVRAM module and install them in the replacement NVRAM module 5 Close the cover on the module 6 Install the replacement NVRAM module into the chassis 770 ...

Page 773: ...ground yourself 2 Remove the target NVRAM module from the chassis a Depress the lettered and numbered cam button The cam button moves away from the chassis b Rotate the cam latch down until it is in a horizontal position The NVRAM module disengages from the chassis and moves out a few inches c Remove the NVRAM module from the chassis by pulling on the pull tabs on the sides of the module face div ...

Page 774: ...cket until the locking tabs lock in place 6 Close the cover on the module 7 Install the NVRAM module into the chassis a Align the module with the edges of the chassis opening in slot 6 b Gently slide the module into the slot until the lettered and numbered I O cam latch begins to engage with the I O cam pin and then push the I O cam latch all the way up to lock the module in place Step 4 Reboot th...

Page 775: ...A pair Steps 1 If the replacement node is in Maintenance mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 2 From the LOADER prompt on the replacement node boot the node entering y if you are prompted to override the system ID due to a system ID mismatch 3 Wait until the Waiting for giveback message is displayed on the replacement node console and then from the healthy...

Page 776: ...rage storage failover giveback ofnode replacement_node_name The replacement node takes back its storage and completes booting If you are prompted to override the system ID due to a system ID mismatch you should enter y If the giveback is vetoed you can consider overriding the vetoes For more information see the Manual giveback commands topic to override the veto b After the giveback has been compl...

Page 777: ...e systemid command output displays the old system ID until the MetroCluster configuration returns to a normal state 8 If the node is in a MetroCluster configuration depending on the MetroCluster state verify that the DR home ID field shows the original owner of the disk if the original owner is a node on the disaster site This is required if both of the following are true The MetroCluster configur...

Page 778: ...systems that do not have Storage or Volume Encryption enabled Step 1 Restore Storage or Volume Encryption functionality by using the appropriate procedure in NetApp Encryption overview with the CLI 2 Use one of the following procedures depending on whether you are using onboard or external key management Restore onboard key management encryption keys Restore external key management encryption keys...

Page 779: ... the power cable retainer and then unplug the power cable from the power supply c Unplug the power cable from the power source 4 Press and hold the terra cotta button on the power supply handle and then pull the power supply out of the chassis When removing a power supply always use two hands to support its weight div class aspect ratio iframe frameborder 1 height 400 scrolling auto src https neta...

Page 780: ... All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired node To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you are using NetApp...

Page 781: ...sword prompt enter system password Take over or halt the impaired controller from the healthy controller storage failover takeover ofnode impaired_node_name When the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller To access components inside the controller you must first remove the controller module from the system and then remove the cov...

Page 782: ...nd then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a stable flat surface press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module 1 780 ...

Page 783: ...etapp hosted panopto com Panopto Pages embed aspx id 3b977 f96 3ebb 4b11 9703 ae78004b4add width 711 iframe div Animation Replace RTC battery 1 2 Rotate battery up Slide battery out from housing 3 Gently push the battery away from the holder rotate it away from the holder and then lift it out of the holder Note the polarity of the battery as you remove it from the holder The battery is marked with...

Page 784: ...ck in and reinstall the power cable retainers 5 Complete the reinstallation of the controller module a With the cam handle in the open position firmly push the controller module in until it meets the midplane and is fully seated and then close the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b If y...

Page 785: ...storage failover modify node local auto giveback true Step 5 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information 783 ...

Page 786: ...Y WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no responsibility or liability arising from the use of products described herein except as expressly agree...

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