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Ness SmartBell IP Intercom Installation and Users Manual.(series 2)
Version 1.5.4
Troubleshooting (FAQs)
Q. It works locally on the Wi-Fi but does not work on 3G / 4G?
A.
- Make sure you have opened the ports in the router / modem.
- Make sure the ISP is not blocking any ports
- Make sure the Mobile phone provider is not blocking ports (such as 5060)
- Make sure your mobile phone has mobile data enabled
- Make sure you are using the correct external (Public) IP / hostname
- Make sure the external (public) IP is saved in the correct location in the settings
Q. No video comes up when talking to the Outdoor station, how can I fix this?
A.
- Try re-flashing the outdoor station firmware again.
(Remember to do the voice and video firmware.)
- Contact technical support for a troubleshooting report form as we may need some
more information from you.
Q. No sound is working on my Android Device, what can I do to fix it?
A.
Make sure in your router, modem or even Wireless access point that WMM is enabled.
Q. It works fine on my smart device when using a Telstra Sim card but when I switch
the sim card in the same device to an Optus Sim card it stops working while on 3G
/ 4G?
A.
We believe that Optus are starting to block port 5060 which the Ness Smartbell requires.
You may need to change the VoIP Call port to something else and need to ensure you
have also changed this same port in the app. In the eGateway open the VoIP call page
by going here
Settings
>
VoIP Call
and change the port to something like 5070 and
then make sure you change it in the app as well.
Q. I can’t get it to work locally on the local Wi-Fi, what is wrong?
A.
Make sure that in your router / modem / Wireless access point that you have all options
related to SIP ALG disabled.
If you still have issues then please ensure you have followed the quick guide on page 27
of his manual, and if you still have issues please contact customer service at
[email protected]
