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Neopost IJ-15K, Manual

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Neopost IJ-15K Manual Download Page 89

Trouble shooting

89

ORIG0060-89

4131934X/C

17/09/2008

1.

TROUBLE SHOOTING

1.1

Misfeed in the mailing machine

- With your fingers, lift and pull

the handle located on the right
side of the machine, in
direction (1).

- Remove the misfed

envelopes.

- Push the handle into the

machine to close.

(

1

)

When more free space is
required to facilitate the access
to the machine, you may shift
the whole machine table
sideways by lifting the tab under
the handle in direction (2).

(

2

)

- With handle open, push lever

underneath in an upwards direction and pull the
drawer open.

All manuals and user guides at all-guides.com

Summary of Contents for IJ-15K

Page 1: ...ss Aswellasbeingproductive upto250lettersperminute theIJ 15Kisdesignedtobeauserfriendly machinethatcanfitintothe productionenvironmentwithitsinnovativeandattractivedesign simple user settings and very low noise level The high volume capacity ink system makes it easy and safe to handle and the userinterfaceisparticularlyclearwithatouchgraphicdisplayand pop up menus The IJ 15K is adaptable and as su...

Page 2: ... Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequencyenergyand ifnotinstalledandusedinaccordancewiththis instruction manual may cause harmful interferences to radio com munications Ope...

Page 3: ...ToAn Inserter 21 2 PROTECTING THE MACHINE BY AN ACCESS PIN CODE 22 3 ENTERING POSTAGE VALUE AND PROCESSING MAIL 23 3 1 Entering A Postage Value 24 3 2 USING VALUES 27 3 2 1 Inserter NOT Connected to the Mailing Machine NOT CONN 27 3 2 2 Inserter Connected to the Mailing Machine ELECTRO or SERIAL 27 3 3 Processing Mail 28 3 3 1 Inserter NOT Connected to the Mailing Machine NOT CONN 28 3 3 2 Inserte...

Page 4: ...g on labels 45 1 2 Date printing 45 1 3 Message printing 45 1 4 Report printing 46 2 MACHINE CONFIGURATION PRINTING SUPERVISOR MODE 55 2 1 Enabling The Supervisor Mode 55 2 2 User setup in supervisor mode 59 2 3 Supervisor setup 59 2 3 1 Security and high value alert 60 2 3 2 Low funds alert 61 2 3 3 Time 62 2 3 4 Time out 63 2 3 5 Touchscreen calibration 66 2 3 6 Serial Port Setup 67 2 3 7 Ink sp...

Page 5: ...uration area 86 SECTION D MAINTENANCE 87 1 TROUBLE SHOOTING 89 1 1 Misfeed in the mailing machine 89 1 2 Machine problems 91 2 GENERAL MAINTENANCE 93 2 1 Roller cleaning 93 2 2 Printhead cleaning 94 2 3 Removing the postage meter 95 2 4 Touchscreen precautions 96 SECTION E MAINTAINING YOUR POSTAGE ON CALL ACCOUNT 97 1 ACCOUNT NUMBER 99 2 ACCOUNT BALANCE 99 3 POST OFFICE REGULATIONS 99 4 NO DEPOSIT...

Page 6: ...6 ORIG0060 6 4131934X C 17 09 2008 SPECIFICATIONS 103 ORDERING SUPPLIES 104 INDEX 106 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 7: ...ermodethepostagetobeusedforthebatchof envelopesbydoingthefollowing Press the Batch Config area to enter rates programming section Select setting A setting B and setting C Settings B and C are hidden if you have a mechanical connection For each setting choose a rate class in the list Validate your setting by pressing OK 4 Startmetering Either press START STOP with mechanical connection or send star...

Page 8: ...09 2008 Special icons Signals an essential piece of information that cannot be missed Signals an important issue Indicates an interesting idea or trick Illustrates through an example All manuals and user guides at all guides com ...

Page 9: ...24 3 2 USING VALUES 27 3 2 1 Inserter NOT Connected to the Mailing Machine NOT CONN 27 3 2 2 Inserter Connected to the Mailing Machine ELECTRO or SERIAL 27 3 3 Processing Mail 28 3 3 1 Inserter NOT Connected to the Mailing Machine NOT CONN 28 3 3 2 Inserter Connected To The Mailing Machine ELECTRO or SERIAL 29 3 3 3 Pass through mode 29 3 3 4 Autoclean process 30 3 3 5 Date advance function 32 4 M...

Page 10: ...10 ORIG0060 10 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 11: ...RESENTATION 1 1 Overview 1 1 1 Overall view cover touch screen control panel keyboard ON OFF switch rear memory card reader paper path modem connector rear pre cut label dispenser ink reservoir cover All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 12: ...Overallpresentation 12 ORIG0060 12 4131934X C 17 09 2008 1 1 2 Overall inside view ink reservoir printhead postage meter All manuals and user guides at all guides com ...

Page 13: ...uch keys on the screen working mode warning message user defined list of parameters text signal light status when connected batch configuration 00 000 LOW POSTAGE XX XX XXXX DEPT 1 MARKETING TOI XXXXXX DEPT AD DIE 1 TEXT 1 ABC MODE PRESORT REPORT ON LIGHT LETTER BOX NEW BATCH CONFIG INFO HOME LOGIN CLEAN All manuals and user guides at all guides com ...

Page 14: ... OK validating a selection ESCAPE returntopreviousmenuwithnovalidation HOME return to main menu with no validation except timeout LOGIN access to Supervisor mode and Service mode everytime LOGOUT return to User mode indicates that there are other choices or selections in the next page indicates that there are other choices or selections in the next and previous pages indicates that there are other...

Page 15: ...enable the opening of the covers at the rear of the machine for cooling WiththeO Iswitchinthe O position connectthepowercordto the rear of the machine and to an 110V AC electrical outlet Insert one end the telephone cable into the modem connector at therearofthemachineandtheothertoananalogtelephonewall jack to enable Postage On Call resetting connection Forsecuritypurposes pleaseensurethatalltheit...

Page 16: ...ific optional cable provided by the production folder insertermanufacturer A connection error may generate a failure 1 2 2 Connections at the rear of the machine Connections at the rear of the mailing machine Modem Port 2 Port 1 Optionallight Port 3 Inserter connector 1 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 17: ...Overallpresentation 17 ORIG0060 17 4131934X C 17 09 2008 AC power outlet Inserter connector All manuals and user guides at all guides com ...

Page 18: ...hine is OFF WHEN TO REPLACE INK RESERVOIR OR PRINTHEAD Whenthemessage inklow isdisplayed printingmaycontinue When the message ink very low is displayed printing may continue but it is strongly recommended to replace the ink reservoir When the message ink out appears ink reservoir must be replaced before continuing operation In the first and second cases it is possible to replace the ink reservoir ...

Page 19: ...vetothe replacement position Remove ink reservoir Insertthenewink reservoir Press on the front of the ink reservoir 1 then on the left hand side 2 in order to lock it Close the reservoir door 3 Switchmachine ON PRINTHEAD REPLACEMENT The machine must be switched on 1 2 3 All manuals and user guides at all guides com ...

Page 20: ... Pressonthefrontoftheprintheadinorderto removeit Removeit Insertthenewprinthead Lock it in position by pinching the rear of the printhead Closetopcover theprintheadisautomatically reset in the protection position All manuals and user guides at all guides com ...

Page 21: ...port to the inserter Insertercontrolsthemailingmachine Used when a customer only requires three rates SERIAL A serial connection which requires a specific serial port setup by your service provider A cable is connected from the mailing machine s serial port to theinserter Insertercontrolsthemailingmachine Used when a customer requires more than three rates Selecting CONTROLLER Mode Fromthemainscre...

Page 22: ... the supervisor PIN NUMBER OK ESCAPE If the department mode option is activated the list of the departments available is displayed as follows 1 DIRECTION 2 MARKETING 3 FINANCE 4 RESEARCH 5 FACTORY 3 FINANCE LOGIN OK DEPARTMENTS Selectthedesireddepartmentusingtheup anddown arrows Press OK If the department is protected by a code enter the code 4 digits using the numeric keypad The machine is ready ...

Page 23: ...tter Box Mode Presorted Mode Letter Box Mode This function is designed to allow the user to print in Letter Box mode for non presorted mail and adds the FIM MARK near the indicium as requested by the USPS Presorted Mode This function is used with presorted mail No FIM D mark is required for automated presort mail All manuals and user guides at all guides com ...

Page 24: ...below ESCAPE OK POSTAGE CLASS 08 056 11002 00 000 11002 05 040 11002 00 000 STANDARD AMOUNT MAIL CLASS NEXT NEXT PRSRT STD RATE 3 RATE 2 RATE 1 RATE 0 SUP ESCAPE OK POSTAGE CLASS 08 056 11002 00 000 11002 05 040 11002 00 000 STANDARD AMOUNT MAIL CLASS NEXT NEXT PRSRT STD RATE 19 RATE 18 RATE 17 RATE 16 SUP PREV The supervisor manually enters the 20 pre default postage rates by pressing the MAIL CL...

Page 25: ...A SETTING A to preset the SETTING A configurations ThreesettingsaredisplayedontheBATCHCONFIGURATION tab if the inserter is connected ELECTRO or SERIAL HOME OK FRAC BATCH CONFIGURA MODE SETTING A SETTING A SETTING A SETTING B SETTING A SETTING C SETTING A LABEL LOGIN PRSRT FIRST CLASS MAIL 00 123 NOT ACTIVE NOT ACTIVE NOT ACTIVE Press SETTING A SETTING A to preset the SETTING A configurations Conti...

Page 26: ...RT FIRST CL_ SUP Q W E R T Y U I O A S D F G H J K Z X C V B N M P SPACE L ESCAPE 123 OK MAIL CLASS 24 CH MAX BytouchingAMOUNTkey 00 095 3 4 8 9 OLD VALUE _ NEW VALUE 0 1 5 6 7 2 ESCAPE OK 5 DIGITS RATE 1 AMOUNT SUP Oncethemachinehasbeenpre setbythesupervisor either at the installation or later the user can activate postage The user can set postage values once the supervisor has pre setthem All ma...

Page 27: ...achine ELECTRO or SERIAL A user can store 3 amounts among the20 pre set by the supervisor as references for the inserter Theinsertercanprocessmailwithoneofthose3amountsinthe samebatch 0 NOT ACTIVE 1 PRSRT FIRST CLASS MAIL 00 123 2 00 000 3 FIRST CLASS AUTO 01 680 4 00 000 5 00 000 6 00 000 1 PRSRT FIRST CLASS MAIL 00 123 ESCAPE OK MAIL CLASS AMOUNT SETTING B SETTING A SETTING C With a SERIAL conne...

Page 28: ...DATER 0 LETTER BOX HOME OK MAIL FRAC MODE LOGIN Select LETTER BOX or PRESORTED using the up and down arrows Touch OK 3 3 1 InserterNOTConnectedtotheMailingMachine NOT CONN Select postage by using the up and down arrows to highlight the desired mail class Touch OK 0 NOT ACTIVE 1 PRSRT FIRST CLASS MAIL 00 123 2 00 000 3 FIRST CLASS AUTO 01 680 4 00 000 5 00 000 6 00 000 1 PRSRT FIRST CLASS MAIL 00 1...

Page 29: ...efined amounts To select the postage amount touch SETTING A B or C Touch OK HOME OK FRAC BATCH CONFIGURA MODE SETTING A SETTING A SETTING A SETTING B SETTING A SETTING C SETTING A LABEL LOGIN PRSRT FIRST CLASS MAIL 00 123 NOT ACTIVE NOT ACTIVE NOT ACTIVE When the serial interface is activated the label dispenser is automaticallydisabled You cannot change the TEXT or mail class dynamically in a bat...

Page 30: ...ean process In order to ensure constant printing quality the mailing machine willautomaticallycleantheprintheadatregularintervals Inanycase themaximalintervalbetweentwocleaningcycleswill notexceeda45minutes counterresetattheendofeachcleaning cycle Whenelectronicallyconnectedtoaninserter IJ 15Kwilltransmit a signal to the inserter requesting to stop sending envelopes when the counter reaches the th...

Page 31: ...VITY TIMER SEC HEADSET CLEANING 0015 30 HOME HOME LOGOUT OK WARNING THRESH SEC 0015 2700 0015 120 During the autoclean cycle rollers and motors are stopped Thesupervisorcanchange Threshold timemaxbetweentwoheadsetcleaning bydefault 2700s min 1 max 9999 0 inhibate this function Inactivitytimer onlyforsystemwithoutinsertercommunication timeduringthefrankingmachinedoesn tdetectdocument by default 600...

Page 32: ...T AD DIE 1 TEXT 1 ABC MODE PRESORT REPORT ON LIGHT LETTER BOX NEW BATCH CONFIG INFO CLEAN 3 3 5 Date advance function Pressing the date area in the main screen it is possible to print up to 30 days ahead schedule with IJ 15K 200 DATE OFF 100 DAY OFF 0 NO DATE ADVANCE 1 TODAY 1 2 TODAY 2 3 TODAY 3 4 TODAY 4 LOGOUT HOME OK AUTO SUP DATE ADVER TEXT IJ 15K allows the meter to switch automatically from...

Page 33: ...100 OFF ON When activated the date advance setting remains active even after a stand by mode Two cases Whennotconnectedelectronically theuserisinformedandhas to acknoledge at each start When connected electronically the machine asks the user to confirmdateadvanceactivationatthefirststartafterthetimeof shift to the next day All manuals and user guides at all guides com ...

Page 34: ...ding to the selection Toconfirmandreturntothepreviousscreen presson OK meter serial number INKJET FRANKING MACHINE IBI Lite indicia LIVE with FIM mark rate class integrated in the indicia if needed Text Slogan LETTER BOX MODE MESSAGE MODE DATER MODE PRESORTED MODE Date Text Text Text Slogan Slogan IBI Lite indicia LIVE with FIM mark rate class integrated in the indicia if needed INKJET MAILING MAC...

Page 35: ...switched on or when resuming operation following a standby period the machine restores the default values defined by the supervisor advertisement text date It is also the case when the user switches from one mode to another Letter Box Presorted All manuals and user guides at all guides com ...

Page 36: ...ieces may be assigned to a department selected from a list as described below InthemainscreenpressonthetouchareaundertheDEPTtab to display Department Menu 1 NAME12CHARA 2 DIRECTION 3 DESIGN 4 RESEARCH 5 CE 6 FACTORY 3 DESIGN LOGIN OK DEPARTMENTS Selectadepartment usingthearrowsorbykeyingindirectlythe department number via the numeric pad Validate your selection by pressing key OK Ifthedepartmentis...

Page 37: ...p a group When you have entered the access pin code once you will not be prompted to enter the pin code again within the same group The last department selected will be proposed by default when operation is resumed after a standby period or after the machine power up All manuals and user guides at all guides com ...

Page 38: ...nt analogtelephonejack Themeteronlyrequiresconnectiontothe telephonejackduringtheAddPostage orClearLockouttransac tion Ifaccesstoaddingpostage resetting hasbeenprotectedbythe supervisor the screen prompts to enter a 4 digit POC code In the main screen press on key MENU and select POSTAL SERVICES thenCREDITusingkeys and or by pressing directly the numeric key corresponding to the selection To confi...

Page 39: ...O 6 2 Clearing a PO lockout USPS regulations require that your meter must be set at least onceeverythreemonths TheIJ 15Kmeterhasaninternaltimer thattracksyourresetactivity Afterthreemonthswithoutadding postage a PO LOCKOUT message is displayed and postage printing is disabled To clear the lockout Select the menu POSTAL SERVICES then select AUDIT Press OK to confirm WhentheClearLockouttransactionis...

Page 40: ...If an Add Postage transaction is accidentally interrupted before the transfer has been completed you will receive the following error message x From the menu select the menu POSTAL SERVICES then selectCREDIT Confirm with OK to automatically finish the incomplete transaction All manuals and user guides at all guides com ...

Page 41: ...K is in stand by mode or there is an error such as cover open printhead empty or paper jam Yellowflashinglight Approachingprintheadcleaningcycle based onsupervisorset up WARNINGTHRESOLD 2 3 4 During the cleaning cycle For the electronic connection both GREEN and orange light flashing areactivated For the mechanical connection both RED and orange light flashing areactivated After the cycle has comp...

Page 42: ...42 ORIG0060 42 4131934X C 17 09 2008 8 PC CONNECTION IJ 15K supports a specific fusion PC accounting application Please call your contact information for further details All manuals and user guides at all guides com ...

Page 43: ...upervisor setup 59 2 3 1 Security and high value alert 60 2 3 2 Low funds alert 61 2 3 3 Time 62 2 3 4 Time out 63 2 3 5 Touchscreen calibration 66 2 3 6 Serial Port Setup 67 2 3 7 Ink spitting management 68 2 4 Display setup 69 2 5 Departments 69 2 6 Print alignment setup 71 2 7 Reports 72 2 8 Ink information 73 2 9 Postal services 74 2 10 Downloading an advertisement slogan 76 2 11 Text modifica...

Page 44: ...44 ORIG0060 44 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 45: ...ult value is 1 Press on key START STOP The machine will automatically print the required number of labels at the displayed value For a single label simply press and then START STOP 1 2 Date printing Thisfunctionisdesignedtoprintthedateinsteadofapostageimprint 04 28 06 It is possible to use the batch registers to count items processed in this mode 1 3 Message printing ItispossibletoprintTEXTonlybys...

Page 46: ...totalpostage meteredperday andtheascendingregisterduringthecurrent month Prevmonthreport Providesthenumberofitems totalpostage meteredperday andtheascendingregisterduringtheprevious month Annualreport Provides theamountofpostageusedpermonth and the ascending register during the year Postage set report Provides the data of the last recredit Inserterbatchreport ItprovidedthedataofthecurrentPresorted...

Page 47: ...h last postage refills Generalregisters Providesthemainregistersofthemachine Thesecountersarenotresettable Batchdata Providesthenumberofdocumentsprintedbetween two reset of the counter in each mode batch letter box or presorted passthrough message dater Thesecountersare independent and can be set to zero by the user Thismonthreport Providesthenumberofitems totalpostage meteredperday andtheascendin...

Page 48: ...H REPORT 9 PREV MONTH REPORT 10 ANNUAL REPORT 11 POSTAGE SET REPORT 12 INSERTER BATCH REGISTER 10 ANNUAL REPORT SUP From the main screen press on key MENU and select REPORTS using keys and or by pressing directly the numeric key corresponding to the selection To confirm press on OK the below menu is displayed 1 GENERAL REGTRS 2 BATCH DATA 3 THIS MONTH REPORT 4 PREV MONTH REPORT 5 ANNUAL REPORT 6 P...

Page 49: ... HIGH ITEMS XXXXXX CTL XXXXX ZERO ITEMS XXXXXX TOTAL ITEMS XXXXXX PRINTED ON ESCAPE PRINT GENERAL REGISTERS PRINTER Press PRINTER to select the label printer if a printer is connectedtothemachine PRINTER LABELS PRINTER is displayed Then simply press LABELS or PRINTER Press PRINT the report will be automatically printed out press NEXT if there is more than one page 1 BATCH REGTRS 0 2 PASS THRU XXXX...

Page 50: ...KETING TOI XXXXXX LOGIN MENU DEPT AD DIE 1 TEXT 1 ABC MODE PRESORT REPORT ON LIGHT LETTER BOX NEW BATCH CONFIG INFO CLEAN Then bypressingPRESORTREPORT 00 000 LOW POSTAGE XX XX XXXX DEPT 1 MARKETING INFO TOI XXXXXX PRINT CANCEL DEPT AD DIE 1 TEXT 1 ABC MODE LETTER BOX PRESORT BATCH REPORT OK BATCH CONFIG START A NEW BATCH PRESS PRINT TO PRINT YOUR REPORT BEFORE TO CLEAR IT WITH THE OK BUTTON Toprin...

Page 51: ...rterbatchregisteronthereportscreen theuser may view the report information screens START OF BATCH DATE TIME TOTAL ITEMS 04 28 06 10 06 163 ASC DESC 552 860 19447 140 CTL 20000 000 PRINTED ON ESCAPE PRINT INSERTER BATCH REGISTER PRINTER NEXT 2 6 RESET PREV END OF BATCH DATE TIME TOTAL ITEMS 04 28 06 10 07 166 ASC DESC 554 860 19445 140 CTL 20000 000 PRINTED ON ESCAPE PRINT INSERTER BATCH REGISTERS ...

Page 52: ...BATCH REGISTERS PRINTER PREV x 6 RESET NEXT TOTAL ITEMS 3 TOTAL POSTAGE 2 000 PRINTED ON ESCAPE PRINT INSERTER BATCH REGISTERS PRINTER PREV 6 6 RESET NEXT For customers who do not want to use this kind of report the supervisor is able to disable this feature by going into the PRESORTBATCHSETUP itemandselecting NOTACTIVE 7 INK INFORMATION 8 HEADSET CLEANING 9 PRESORT BATCH SETUP MENUS HOME LOGOUT C...

Page 53: ...r when 15 different postages have been used from the beginning of the batch activation 00 000 LOW POSTAGE XX XX XXXX DEPT 1 MARKETING BATCH RUNNING INFO TOI XXXXXX DEPT AD DIE 1 TEXT 1 ABC MODE LETTER BOX ERROR OK BATCH CONFIG T150 YOUR REPORT IS ALMOST FULL YOU HAVE TO START A NEW PRESORT BATCH Press OK to acknowledge the message and display main screen When the report reaches 20 different entrie...

Page 54: ...E LETTER BOX ERROR OK BATCH CONFIG DEPT 1 MARKETING BATCH RUNNING T151 YOUR REPORT IS FULL YOU MUST TO START A NEW PRESORT BATCH Press OK to acknowledge the message and display main screen The other registers and batch counters are not impacted by the management and the process related to the BMAU presorted data All manuals and user guides at all guides com ...

Page 55: ...e departments Mail processing cannot be done in supervisor mode 2 1 Enabling The Supervisor Mode The supervisor mode may be activated by touching LOGIN The screen below will be displayed 00 000 LOW POSTAGE XX XX XXXX DEPT 1 MARKETING TOI XXXXXX LOGIN MENU DEPT AD DIE 1 TEXT 1 ABC MODE PRESORT REPORT ON LIGHT LETTER BOX NEW BATCH CONFIG INFO CLEAN 00 000 LOW POSTAGE XX XX XXXX DEPT 1 MARKETING TOI ...

Page 56: ...visor mode 0 USER SETUP 1 SUPERVISOR SETUP 2 DISPLAY SETUP 3 DEPARTMENTS 4 RATE 5 PRINTING INKER SERVICING 6 REPORTS 0 USER SETUP MENUS SUP HOME LOGOUT CLEAN OK By touching the up and down arrows the supervisorcannavigatethroughtheSupervisorMenus 7 INK INFORMATION 8 HEADSET CLEANING 9 PRESORT BATCH SETUP 10 INK SPITTING MANAGEMENT MENUS HOME LOGOUT CLEAN OK 10 INK SPITTING MANAGEMENT SUP All manua...

Page 57: ...lete lists are displayed on the screen On the screens the default values are signaled by a checkmark To change a default value select a new value and press DEFLT key The checkmark moves to indicate the new selection Selectingavalueasa DEFLT meansthatitwillbeactive when the mail machine is powered on or returns from sleeping mode In the SLOGAN menu select SLOGAN 3 using keys and or numeric key 3 fo...

Page 58: ...K TEXT DATE ADVERT DIE 3 FIRST CLASS To activate an advertisement slogan select it in the previousscreenandpress MODIFY Thefollowingscreen is displayed STATUS NAME NUMBER 1 EXIST YES ADVERT DIE MODIF SUP ESCAPE OK LOAD MARKETING FLAG NOT ACTIVE ACTIVE Select ACTIVE by simply touching ACTIVE Validate with OK Method for making a mail class die or text message active is the same as for advertisement ...

Page 59: ...CTRO AMERICAN ENGLISH OFF ON ERR ON KEY 16 16 SERIAL NOT CONN DEFLT Selectthelanguage thebuzzerfunctionandthecontrastsimply bytouchingkeysandpress OK tovalidatealltheselections 2 3 Supervisor setup When selecting SUPERVISOR SETUP after entering in supervisor mode the screen below appears 1 SECURITY 2 TIME 3 TIMEOUT 8 SERIAL PORT SETUP 9 LIGHT TEST 3 TIMEOUT SUP DISPL USER SUPERV SETUP HOME LOGOUT ...

Page 60: ...ayed USER PIN 1234 MACHINE STATUS HIGH VAL ALERT SUP SECURITY ESCAPE OK 12345 12345 NORMAL LOCKED 1234 12345 USER PIN is used to define the user access code 4 digits Note 0000 free access by default Can be changed bythesupervisor MACHINESTATUS becomes LOCKED when the maximum number of pin code attempts is reached Press OK to validate all the selections All manuals and user guides at all guides com...

Page 61: ...he numeric keypad with no decimal point or comma e g 99000 corresponds to 99 000 2 3 2 Low funds alert Analertisimplementedtosignallowfundsinthemeterinadvance totheuser Thisintendstopreventtheusertobestoppedwithout creditinthemeterinthemiddleofabatch causingalsopaperjam fromtheinserter This warning is indicated by a flashing red signal light when the level of money in the meter reaches a low funds...

Page 62: ...OK 3354 123 33 18662961331 250 0000 2 3 3 Time After selecting TIME in the main supervisor menu the screen below will be displayed 1455 SUP 3 4 8 9 OLD VALUE _ NEW VALUE 0 1 5 6 7 2 TIME SETUP HHMM 0000 to 2400 ESCAPE OK Tosetthetime simplyenterthenewvalue usingthenumerickeys max 3hours Validate by pressing or touching OK All manuals and user guides at all guides com ...

Page 63: ... 0240 0060 NEXT SUP WARNING STOP 0 240 TIMEOUT SEC ESCAPE 0015 120 PREV Thetimeoutdelays expressedinseconds aredeterminedbythe supervisor between 0 and 3600 seconds in one second increments Themaximumdelayis3600secondsor60minutes START waiting time for the first document with the transport motor in operation After this time out the machine stops STOP timeoutbeforethemachinestopsafterthelastdocumen...

Page 64: ...playedfewsecondsbeforetostop themotor Thesefewseconds WarningSTOP areadjustable from 0 to 240s by the supervisor in the TIMEOUT menu new page named TIMEOUT Warning by default 120s If time out Warning STOP is higher than time out START and STOP the light is red flashing from the start action For electronic connection it is the inserter which authorizes the franking machine to stop its motor at the ...

Page 65: ...s set to 45 minutes by default Itdeterminesthetimingbetweentwoheadsetcleaning Whenthis threshold is reached headset cleaning is launched ThisTIMEOUTperiodisusedintheinsertermode Notconnected It is set to 600 seconds by default This timeout period is used to launch a headset cleaning when the mailing machine does not detect a document for the amount of time specified and if the number of documents ...

Page 66: ...yed Touchscreen Calibration Aim the targets with a fine pen Touch the screen to begin INFO Touchthescreen thenfourcrosseswillbedisplayed onebyone like this Touch the crosses then the following is displayed if not try again Calibration was Successful Touch the screen to continue INFO Touch the screen to come back to the main supervisor menu All manuals and user guides at all guides com a l l g u i ...

Page 67: ... NOT ACTIVE LIGHT NOT ACTIVE LIGHT NOT ACTIVE When selecting a port a list of the possible peripherals is displayed In this example port 2 has been selected 0 NOT ACTIVE 1 SIGNAL LIGHT 2 PC ACCOUNTING 3 INSERTER 57K 4 INSERTER 38K 5 PC CONTROLLER 57K 6 PC CONTROLLER 38K OK PORT 2 SETUP ESCAPE Selectaperipheralbyusingtheup anddown arrows or the numeric keypad Touch OK Repeat the operation with anot...

Page 68: ...th baud rate of 57 600 PC CONTROLLER 38K Mailing machine connects to PC with baud rate of 38 400 2 3 7 Ink spitting management 7 INK INFORMATION 8 HEADSET CLEANING 9 PRESORT BATCH SETUP 10 INK SPITTING MANAGEMENT MENUS HOME LOGOUT CLEAN OK 10 INK SPITTING MANAGEMENT SUP SUP DENSITY DROP FREQUENCY SEC INK SPITTING MANAGEMENT 0015 6 HOME HOME LOGOUT OK 0015 10 Defaultvaluesare Density 10 Frequency 6...

Page 69: ...ments select DEPARTMENT ON by touching it Validate with OK You should then select DEPARTMENT in the main supervisor menu to open and define the departments you want to use see on previous page The machine is configured by default as follows 0000 PIN code for all departments opened by the supervisor With names from D1 to D499 corresponding from 1 to 499 In the no department mode all the values are ...

Page 70: ...8 DEPT PIN 1234 SUP DEPARTMENT MODIF ESCAPE RESET OK OPEN CLOSED LOCKED MARKETING901 123 1234 MARKETING901 123 1234 Then simply by acting the specific area the supervisor may create a department OPEN close a department CLOSED unlock an automatically locked department lock out occurs if morethan8attemptshavebeenmadetoaccessthisdepartment with a wrong pin code The department name will disappear in u...

Page 71: ...SETUP ESCAPE RESET OK ON OFF Then press key RESET and press OK to confirm 2 6 Print alignment setup Fromthemainmenu select PRINTINGINKERSERVICING thescreendisplays PRINTING INKER SERVICING ESCAPE OK CLEAN PRINT ALIGN A C E G I K B D F H J SUP Load labels and select PRINT the machine prints a test printing All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 72: ...every time a new printhead is installed 2 7 Reports After selecting REPORTS in the main supervisor menu the following menu is displayed with the list of report types RATE DEPAR REPORTS HOME LOGOUT OK 1 MODULES DETAILS 2 SETUP REPORT 3 DEPT SETUP REPORT 4 PRINT VALUE HISTORY 5 POSTAGE SET HISTORY 6 GENERAL REGTRS 7 BATCH DATA 3 DEPT SETUP REPORT SUP Similar to user mode user can select the label or...

Page 73: ...Marketing OPEN 6969 3 D03 OPEN 1445 4 D04 CLOSED 0221 5 Bookshop OPEN 0018 6 D06 CLOSED 0277 7 Car park CLOSED 2012 2 8 Ink information Select INKINFORMATION fromthemainsupervisormenulist to see color status and installation date COLOR BLACK STATUS READY INSTALLATION DATE 01 01 2003 CARTR HEADSET MENU From the above menu press INK RESERVOIR the following is displayed All manuals and user guides at...

Page 74: ...setting center is stored in the mailing machine This is used when you want to refill the meter Modificationofthetelephonenumbercanbeactivatedbyselecting POSTAL SERVICES in the supervisor main menu SUP HOME OK 1 RECREDIT 2 AUDIT 3 UPDATE REGISTERS 1 CREDIT LOGOUT SETUP POSTAL SERVICES REPOR DEPAR Thenselect SETUP Suchasettingmaybenecessaryincaseof modificationofyourtelephonenetwork forexampleanewpr...

Page 75: ...or to modify a number touch the corresponding area and enter a number using the numeric keys Confirm with OK POC PIN is used to define the recredit access 4 digits 0000 free access LOW FUNDS THRESHOLD After selecting the LOW FUNDS THRESHOLD the below screen will be displayed 1000 SUP 3 4 8 9 OLD VALUE _ NEW VALUE 0 1 5 6 7 2 ESCAPE OK LOW FUNDS THRESHOLD Default value is 0 All manuals and user gui...

Page 76: ... an advertisement slogan From the main menu select SLOGAN the following is displayed 0 NO AD DIE 1 FLAG 2 RECYCLE 3 FIRST CLASS 4 AIR MAIL 5 SEASONS GREETINGS 6 EMPTY SUP HOME LOGOUT MODIFY DEFLT OK TEXT DATE ADVERT DIE 3 FIRST CLASS Selectaslogan usingkeys and ornumerickey Press MODIFY the following will be displayed on the screen STATUS NAME MARKETING NUMBER 1 ADVERT DIE MODIF SUP ESCAPE OK LOAD...

Page 77: ...E orinsertthememorycardintothereader onthe right side of the machine and press LOAD to initiate the downloadingoperation LOADING IN PROGRESS INFO then LOADING SUCCESSFUL OK INFO Press OK ThedownloadedsloganisnowaccessibleinSLOGANmenuin user mode All manuals and user guides at all guides com ...

Page 78: ...R NAME AND PRESS OK 12 CHARS MAX 123 allows to access to the following screen SUP MARKETI_10_ SUP 8 9 5 6 2 3 0 SPACE 1 4 7 ESCAPE ABC OK ENTER NAME AND PRESS OK 12 CHARS MAX ABC allows to access to the previous screen To select a character simply touch the desired character Key C is used to backspace with deletion Validate completed name with OK You can use the character to print your text within...

Page 79: ...0 79 4131934X C 17 09 2008 2 12 Exiting the supervisor mode To exit the supervisor mode select the LOGOUT key from the supervisormenu returntothemainmenu orpresskey which will set the machine to the sleep mode All manuals and user guides at all guides com ...

Page 80: ...80 ORIG0060 80 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 81: ...8 1 MAILING MACHINE GENERALCONFIGURATION 83 2 CONFIGURATION OF THE MAIN SCREEN DISPLAY 84 2 1 InfoArea 84 2 2 Batch configuration area 86 SECTIONC MACHINECONFIGURATION All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 82: ...82 ORIG0060 82 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 83: ...e inserter is connected with a mailing machine electronic or serial connection or NOT connectedwithamailingmachine physicalconnection Onthemainscreen touchthe MENU button Select the USER SETUP tab Touch OK LANGUAGE BUZZER CONTRAST CONTROLLER HOME HOME OK USER SETUP SUPER DISPL LOGOUT ELECTRO AMERICAN ENGLISH OFF ON ERR ON KEY 16 16 SERIAL NOT CONN DEFLT Select the desired LANGUAGE BUZZER CONTRAST ...

Page 84: ...the main screen touch INFO the following is displayed 1 ASCENDING 2 TOTAL ITEMS 3 POSTAL ITEMS 4 DEPT NAME 5 DEPT TOTE 6 DEPT ITEMS 7 BATCH ASCENDING 4 DEPT DEPT NAME LINE1 POI LINE2 TOI LINE3 BTO High Labe l High Labe l SUP DISPLAY SETUP REPORT USER HOME LOGOUT OK NEXT Select the register using keys and or by pressingdirectlythenumerickeycorrespondingtotheselection Select the line simply by touch...

Page 85: ...tofthecounter BATCHITEMS BIT Number of mail printed in letter boxorpresortedmodesincethe last reset of the counter PASS THRU ITEMS PTH Number of mail proceeded in passthroughmodesincethelast reset of the counter MESSAGE ITEMS MES Number of mail proceeded in message mode since the last reset of the counter DATERITEMS DAT Number of mail proceeded in dater mode since the last reset ofthecounter DESCE...

Page 86: ...ication is displayed one to three postages depending on the batch configuration is displayed in case of inserter connected and using the communicationprotocol For the label the postage is not displayed These values are displayed in the batch configuration area 00 000 LOW POSTAGE XX XX XXXX A PRSRT 0 042 B FIRST CLASS MA 0 510 C STANDARD 0 325 DEPT 1 MARKETING TOI XXXXXX LOGIN MENU DEPT AD DIE 1 TE...

Page 87: ...OUBLE SHOOTING 89 1 1 Misfeed in the mailing machine 89 1 2 Machine problems 91 2 GENERALMAINTENANCE 93 2 1 Roller cleaning 93 2 2 Printhead cleaning 94 2 3 Removing the postage meter 95 2 4 Touchscreen precautions 96 All manuals and user guides at all guides com ...

Page 88: ...88 ORIG0060 88 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 89: ...hine in direction 1 Remove the misfed envelopes Push the handle into the machine to close 1 When more free space is requiredtofacilitatetheaccess to the machine you may shift the whole machine table sidewaysbyliftingthetabunder the handle in direction 2 2 Withhandleopen pushlever underneathinanupwardsdirectionandpullthe draweropen All manuals and user guides at all guides com ...

Page 90: ...roubleshooting 90 ORIG0060 90 4131934X C 17 09 2008 Thenthedrawerisfullyopen After the misfeed has been cleared firmly push the whole assemblyintothemachine All manuals and user guides at all guides com ...

Page 91: ...thnomessageselected Return to PRESORTED or LETTER BOX mode Makesuretheconnectionwiththe inserter is well set Did you remove the tape from the printhead before inserting it intothemachine Clean the printhead menu CLEAN Check the connection with the mailingsystem andtheserialport configuration Shouldbebydefault on port 1 PROBLEM The machine cannot get started Theprinterdoesnotoperate The machine dis...

Page 92: ...ty Items are not properly ejected Communicationerror TO CHECK See paragraph Cleaning the printhead Makesurethatthesidedraweris properlyclosed Makesurethatthesidedraweris properlyclosed Cleantherollers Check the insertion of the meter All manuals and user guides at all guides com ...

Page 93: ...008 2 GENERAL MAINTENANCE 2 1 Roller cleaning Shift the machine table sideways by releasing handle see paragraph 1 1 Misfeed in the mailing machine in this section rollers Clean the rollers with a damp cloth All manuals and user guides at all guides com ...

Page 94: ...NU keythen CLEAN inordertorunacleaningcycle fortheprinthead whentheprintingqualityisgettingpoororifthe machine has remained unused for several days If the problem persists remove the printhead see paragraph Ink reservoir and printhead in section A and clean the ink printhead All manuals and user guides at all guides com ...

Page 95: ...alMaintenance 95 ORIG0060 95 4131934X C 17 09 2008 2 3 Removing the postage meter Switch off the mailing machine Openthecover Hold the handle and pull it upwards All manuals and user guides at all guides com ...

Page 96: ...achine Do not put the product in such an environment Upon carrying the machine be sure to hold the glass edge Do not touch an operating surface may be stained or damaged Never pull the cable nor give any considerable force to the peripheral circuit or cable may be damaged When any dust or stain is observed on a film surface clean it using a commercial for glass cleaner All manuals and user guides ...

Page 97: ...IONE MAINTAININGYOURPOSTAGE ON CALL ACCOUNT 1 ACCOUNTNUMBER 99 2 ACCOUNTBALANCE 99 3 POST OFFICE REGULATIONS 99 4 NO DEPOSIT POSTAGE ON CALLACCOUNT 100 5 STANDARD DEPOSIT POSTAGE ON CALLACCOUNT 100 All manuals and user guides at all guides com ...

Page 98: ...98 ORIG0060 98 4131934X C 17 09 2008 All manuals and user guides at all guides com ...

Page 99: ...d any unpaid advances Last Deposit includes the check number amount and date of deposit or Last Meter Resetting includesthedateofthelastsettingtransaction For special account problems you have the option of speaking to a customerserviceoperator 3 POST OFFICE REGULATIONS UnitedStatesPostalServiceregulationsrequirethatyourmeter mustbeauditedatregularintervals currentlysetat90days For yourconvenience...

Page 100: ... STANDARD DEPOSIT POSTAGE ON CALL ACCOUNT Standard Postage On Call accounts are prefunded and require thatmoneybeinyourUSPStrustaccounttoaddpostagetoyour meter After using the Neopost Postage On Call system to addmoneytoyourmeter youraccountdecreasesbytheamount of the postage added plus any applicable POC transaction servicecharge Remembertodepositsufficientfundstocoverall service charges in addit...

Page 101: ...il shortlyaftersettingupyourPOCaccount Replacementsarere orderedautomaticallywhenyousubmityour20thdepositslipwith yourcheck Where To Mail Your Deposit There are three regional USPS Trust Account Lock Boxes to facilitatefasterreceiptofyourdepositchecks PA Pennsylvania IL Illinois and NV Nevada Refer to the reference table on the next page for the correct lock box for your zip code All manuals and u...

Page 102: ...us CMRS Neopost Addenda Format Account 4067 8625 REF IC xxxxxxx xxxxxxx your POC Acct Routing 021000089 or NTE ALL xxxxxxx xxxxxxx your POC Acct Zip Code to Regional Remittance L Zip Code to Regional Remittance L Zip Code to Regional Remittance L Zip Code to Regional Remittance L Zip Code to Regional Remittance Lock Box Reference T ock Box Reference T ock Box Reference T ock Box Reference T ock Bo...

Page 103: ...pes dimensions landscape mode only Min length 5 Max length 15 Min width 3 5 Max width 12 Max thickness forthemailingsystem 5 8 Depends on inserter capability Power requirements Powersupply 120 V 10 5 3 wire groundedcircuit uptostandards NFC15 100 Frequency 60 Hz Max currentrating fullconfiguration 2A Operating conditions Ambienttemperature 41 to 104 F Relativehumidity 15 to 80 with no condensation...

Page 104: ...pment Care Kit 7457283 User s Guide 4131934X Modem Telephone Cable 4102525N AC Power Cord RAC12379 Optional light IJ15K LT For Custom Advertisement Memory Cards Call Consumable Supplies Order Desk for assistance Call the Consumable Supplies Order Desk at 1 800 735 5343 or order online at www neopostinc com All manuals and user guides at all guides com ...

Page 105: ...place a service call Consumable Supplies Order Desk 1 800 735 5343 or Order online at www neopostinc com Postage On Call Automated Account Information 1 800 867 3738 Call to check Account Balance Last Deposit or Last Meter Resettinginformationviatouch tonetelephone Postage On Call Modem Telephone Number 1 866 296 1331 Modem telephone number set up in meter All manuals and user guides at all guides...

Page 106: ... list 73 Entering postage value 24 G General maintenance 93 H High value threshold 61 INDEX I Imprint 34 Ink information 73 Ink reservoir 12 Ink reservoir replacement 18 Inker Replacement 18 Inserter 21 Installation 15 K Keyboard 11 13 L Label Processing 45 Low postage threshold 75 M Memory card reader 11 Misfeed 89 93 O ON OFF switch 11 Ordering supplies 104 P PIN code 22 Postage meter 12 Postage...

Page 107: ...ing 71 Reports supervisor mode 72 S Screen Tactile graphic screen 11 Security 60 Specifications 103 Supervisor mode 55 Exiting 79 Supervisor setup 59 T Text modification 78 Time 61 62 Time out 63 Time out setting 63 Touchscreen calibration 66 Touchscreen precautions 96 Trouble shooting 89 U User setup 59 All manuals and user guides at all guides com ...

Page 108: ...4131934X C 17 09 2008 USER S GUIDE ORIG0059 01 MAILING MACHINE IJ 15K All manuals and user guides at all guides com ...

Page 109: ...4131934X C 17 09 2008 ORIG0059 04 Issue 17 09 2008 4131934X C All manuals and user guides at all guides com ...

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