NEC SuperScript 1800, Network User'S Manual

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APPENDIX D
TROUBLESHOOTING
I
NTRODUCTION
Use this Appendix as an aid for troubleshooting.
B
ASIC
T
ROUBLESHOOTING
Symptom Possible Cause or Resolution
Green LED on NIC
remains illuminated NIC is not operational.
NIC not
communicating Restart the printer.
Set NIC to default settings, restart printer,
then configure the NIC.
Assure the printer is on.
SNMP
communication
failure Perform ping test. If ping test passes,
community names may be limited by
permissions (see NetworK Printer
Manager).
UNIX host cannot
print Verify connection with ping test.
Verify printer’s name on the host’s lookup
table.
Use lpstat or lpadmin to verify the printer is
enabled.
Printer not detected
by Network Printer
Manager Inspect the connection at NIC.
Inspect NetWare file server consoles for
error messages.
Assure the printer is on.
Click refresh.
Printer not visible in
Chooser Ping the NIC from the Macintosh computer
to verify the network connection.
If communication is through a router, verify
that the router supports AppleTalk.
Symptom Possible Cause or Resolution
Printer is not
receiving print jobs
from NetWare
clients Use Network Printer Manager to confirm
that the IPX configuration is correct and a
print queue is serviceable.
Use Pconsole or Nwadmin to inspect the
printer’s configuration.
Printer does not
print jobs from
Win32 clients Use Network Printer Manager to determine
if the printer is installed. Inspect NIC
settings.
Printer does not
appear in Network
Printer Manager Ping the NIC from the Macintosh computer
to verify the network connection.
Printer drops
characters If a client is sending PostScript print jobs,
assure the PostScript option is installed in
the printer.
Assure the PostScript SIMM is securely
installed.
Increase printer memory.
Test page is not
printed Restart the printer.
NIC flash upgrade
process failed Repeat the upgrade process.
During Network
Printer Manager
installation,
“Unable to copy
sammon.dll”
message appears Assure a previous copy of Network Printer
Manager has been removed.
Assure the computer is restarted after
removal.
If problem continues, remove the
sammon.dll file. It is located at in the
\\windows\system directory. Then restart
the computer.