NEC N8800-149F User Manual Download Page 170

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7-6 Troubleshooting

On-screen error message

Cause

Action

0B96 BMC SDR Repository

failure

SDR repository within BMC
is faulty.

0B97 BMC SEL device failure

SEL repository within BMC is
faulty.

0B98 BMC RAM test error

BMC RAM is faulty.

0B99 BMC Fatal hardware

error

BMC FPGA is faulty.

0B9A BMC not responding

BMC device is faulty.

Replace the CPU/IO module.

0B9B Private I2C bus not

responding

I2C bus is faulty.

If turning AC power off and on
does not help, replace the
CPU/IO module or the system
backboard.

0B9C BMC internal exception
0B9D BMC A/D timeout error

BMC device is faulty.

Replace the CPU/IO module

0B9E SDR repository corrupt

SDR data is faulty.

If updating SDR does not solve
the issue, replace the CPU/IO
module.

0B9F SEL corrupt

SEL repository within BMC is
faulty.

Replace the CPU/IO module

0BA0 SDR/PIA mismatched.

SDR, PIA must be
updated.

SDR and PIA data do not
match.

If updating SDR/PIA does not
solve the issue, replace the
CPU/IO module.

0BB0 SMBIOS - SROM data

read error

•

I2C bus is faulty.

•

SROM is faulty.

•

BMC is faulty.

0BB1 SMBIOS - SROM data

checksum bad

Data within SROM is faulty.

If turning AC power off and on
does not help, replace the system
backboard.

0BC0 POST detected startup

failure of 1st Processor

CPU is faulty.

0BC1 POST detected startup

failure of 2nd Processor

Replace the CPU.

8100 Memory Error detected

in DIMM group #1

Replace DIMM slot 1 and 2.

8101 Memory Error detected

in DIMM group #2

Replace DIMM slot 3 and 4.

8102 Memory Error detected

in DIMM group #3

Replace DIMM slot 5 and 6.

8103 Memory Error detected

in DIMM group #4

Replace DIMM slot 7 and 8.

8104 Memory Error detected

in DIMM group #5

Replace DIMM slot 9 and 10.

8105 Memory Error detected

in DIMM group #6

DIMM is faulty.

Replace DIMM slot 11 and 12.

8120 Unsupported DIMM

detected in DIMM
group #1

8121 Unsupported DIMM

detected in DIMM
group #2

Non-supported DIMM is
mounted.

Check the supported DIMM and
replace the DIMM. If replacing the
DIMM does not help, replace
CPU/IO module.

Summary of Contents for N8800-149F

Page 1: ...N8800 149F EXP320L NEC Express5800 R320a E4 N8800 150F EXP320M NEC Express5800 R320a M4 User s Guide 1st Edition 7 2010 856 128382 121 A...

Page 2: ...he Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implemen...

Page 3: ...This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of danger Each image symbolizes a p...

Page 4: ...er beam Indicates a risk of an explosion Indicates a risk of a personal injury Prohibited actions Indicates a general prohibition that is not defined herein Do no touch the indicated area There is a r...

Page 5: ...hock or fire Indicates a general action to take that is not defined herein Make sure to follow the instructions Be sure to provide earthing Otherwise an electric shock or fire may be caused For detail...

Page 6: ...rated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfe...

Page 7: ...leur du Canada This system is classified as a CLASS 1 LASER PRODUCT This label id located on the internal DVD ROM installed in your system CLASS 1 LASER PRODUCT NOTE This product provides resistance a...

Page 8: ...m go patents VMware is a registered trademark or trademark of VMware Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respectiv...

Page 9: ...nology of Avocent US US Patent Number 5 732 212 5 937 176 6 633 905 6 681 250 6 701 380 others patents pending Taiwanese Patent Number 173784 European Patent Number 0 740 811 Notes 1 No part of this m...

Page 10: ...n will allow the system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use this NE...

Page 11: ...upport etc Chapter 2 General Description This chapter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts...

Page 12: ...ant points or instructions to keep in mind when using the server or software CHECK Something you need to make sure when using the server of software TIPS Helpful information something useful to know A...

Page 13: ...dition of options or replacement of failed components To check NEC EXPRESSBUILDER components see the attached list Be sure to fill out and mail the software registration card that is attached to your...

Page 14: ...of Internal Devices 1 7 During Operation 1 9 Rack mount Model 1 10 For Proper Operation 1 12 TRANSFERRING TO THIRD PARTY 1 14 DISPOSAL OF EQUIPMENT AND CONSUMABLES 1 15 TRANSPORTING DEVICE 1 16 ABOUT...

Page 15: ...Description of On Screen Items and Key Usage 4 4 Configuration Examples 4 6 Menu and Parameter Descriptions 4 8 SAS BIOS SAS CONFIGURATION UTILITY 4 36 Starting the SAS Configuration utility 4 36 Quit...

Page 16: ...T Error Messages 7 4 Server Management Application Error Message 7 9 TROUBLE SHOOTING 7 10 Problems with NEC Express5800 ft series 7 10 Problems with NEC EXPRESSBUILDER 7 17 Problems with NEC ESMPRO 7...

Page 17: ...ns 8 18 Installing DIMM 8 19 Removing DIMM 8 22 Replacing DIMM 8 24 PROCESSOR CPU 8 25 Installing CPU 8 26 Removing CPU 8 29 PCI BOARD 8 30 Installing PCI Board 8 33 Removing PCI Board 8 38 Replacing...

Page 18: ...ix THIS PAGE IS INTENTIONALLY LEFT BLANK...

Page 19: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server...

Page 20: ...part of the system so that the user stays alert to possible risks Do not remove or damage the label If this label is missing about to peel off or illegible contact your sales agent The figures below...

Page 21: ...or damage to physical assets resulting from the use of this equipment in such systems or facilities Do not continue to use the equipment if you detect smoke odor or noise If the equipment emits smoke...

Page 22: ...nt exceeds the rating there is a risk of overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact...

Page 23: ...outlet If you plug in to any outlets other than the 3 prong one you may get lectric shock e Do not use the enlcosed power cord for other devices or purposes The attached power cord is specifically des...

Page 24: ...have excessive metal flakes or conductive particles in the air Such environments may cause corrosion or short circuits of the printed board within this product resulting in not only damage to this pr...

Page 25: ...work correctly because of lithium battery life contact your sales agent Do not disassemble replace or recharge the battery yourself Caution for electric shock You can replace internal optional device...

Page 26: ...lation Firmly install all power cords interface cables and or boards An incompletely installed component may cause a contact failure resulting in fire and or smoke Protect the unused connectors with t...

Page 27: ...injuries damage to hardware and or a fire Do not leave the optical disk drive s tray ejected Dust may get in the equipment to cause malfunction The ejected tray may also become a cause of injuries Do...

Page 28: ...s For suitable racks contact your sales agent Do not use in the spot other than the designated one Install this equipment in the spot where it satisfies the conditions of installation Installing this...

Page 29: ...re people Make sure that the hinges and gudgeons on the top and the bottom of the door when you install it Neglecting this check could lead to dropping some parts and cause a breakage of them or could...

Page 30: ...not assure reproduction of copy protect CDs using reproduction equipment if such disks do not comply with CD standards Clean the equipment regularly For procedures see Chapter 6 Regular cleaning is ef...

Page 31: ...re than 10 C differences between room temperature and atmospheric temperature Disk devices Approximately 2 3 hours Tape media Approximately 1 day Make sure that the optional devices are attachable and...

Page 32: ...on the hard disk drives Such undeleted data can be restored by special software and may be diverted To avoid this kind of troubles it is strongly recommended to use commercial software or services to...

Page 33: ...ales agent You are responsible for wiping out such data before disposal Erase all data on the hard disk backup data cartridges floppy disks or other writable media such as CD R and CD RW prevent your...

Page 34: ...DEVICE This unit and options use lithium metal battery or lithium ion battery Contact your local reseller for transporting the unit by air or shipping since the regulation is applied to air and marit...

Page 35: ...Use 1 17 ABOUT OUR WEB SERVICE Information on NEC Express5800 ft series including modification modules is also available on our web site NEC Express5800 Web Site Asia Pacific at http www nec co jp exp...

Page 36: ...ustment it is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightne...

Page 37: ...apter 2 General Description This chapter describes what you need to know to use the NEC Express5800 ft series Refer to this chapter when you want to know about certain components and how to operate th...

Page 38: ...s Full Hight Large capacity memory supported Max 96 GB USB supported Power On Self Test POST Test and Diagnosis T D Utility High reliability Maintainability Memory monitoring feature Correctable error...

Page 39: ...cessing and redundant memory It assures data redundancy through duplication of server data on an independent storage system These features eliminate server downtime that is usually caused by network d...

Page 40: ...sed system hardware No need to modify applications You can run applications corresponding on Guest OS on NEC Express5800 ft series Thus unlike other highly fault tolerant products special API or scrip...

Page 41: ...managing NEC Express5800 ft series We recommend you to use Express Report Service for prompt action upon failure For details contact your sales agent Online repairing You can repair or replace a faile...

Page 42: ...FUNCTIONS OF COMPONENTS Names and functions of components are shown below 1 Front bezel The cover to protect devices in the front 2 LEDs For more information see the description on the front view on p...

Page 43: ...rive 2 Hard disk drive bay This is the bay to mount the hard disk drive The number after the numbers in parentheses indicates a slot number 3 UID Unit ID switch This is to switch ON OFF the UID LED on...

Page 44: ...t duplex 10 System ID LED The system ID LED illuminates in blue on the front bezel if pressing UID switch when there are multiple devices installed on one rack This enables to identify the device to b...

Page 45: ...General Description 2 9 Rear View R320a E4 R320a M4...

Page 46: ...network system on LAN The number 1 indicates LAN 1 and 2 indicates LAN 2 after the circled numbers 5 Power unit This is a power unit a standard equipment 5 1 Stopper This is a lever for the CPU IO mo...

Page 47: ...The LED that lights while accessing the loaded DVD CD ROM 2 Tray eject button The button to eject the tray 3 Manual release The hole to be forced to eject DVD tray by pinpricking when optical disk ca...

Page 48: ...2 12 General Description CPU IO Module R320a E4 top cover removed R320a M4 top cover removed 1 PCI Riser card...

Page 49: ...1 DIMM6 from the top 5 1 LAN1 5 2 LAN2 2 Processor CPU socket 2 1 Processor 1 CPU 1 6 Lithium battery 2 2 Processor 2 CPU 2 7 Management port 3 DIMM slot DIMM7 DIMM12 from the bottom 8 Connector for P...

Page 50: ...it cannot identify which one of the CPU IO modules has an error System FT LED This LED displays the device status The LED illuminates in green when operating under duplex condition The LED goes off if...

Page 51: ...D ROM is being accessed LAN Connector LED LINK ACT LED The LINK ACT LED shows the status of a standard network port It is green if power is supplied to the main unit and hub and they are connected cor...

Page 52: ...to remove CPU IO module safely The LED lights in green when it is able to remove CPU IO module The LED blinks in green when it is unable to remove CPU IO module The LED goes off when CPU IO module is...

Page 53: ...occurred on memory slot 9 An error occurred on memory slot 10 An error occurred on memory slot 11 An error occurred on memory slot 12 An error occurred on unknown memory slot LED is lit LED is not lit...

Page 54: ...ting the power code to AC inlet and the power unit receives the power The LED illuminates in green when turning the power of the device The power unit may be failing if the LED does not illuminate in...

Page 55: ...General Description 2 19 BASIC OPERATION This section describes basic operation procedures of NEC Express5800 ft series...

Page 56: ...oved by unlocking the lock with the security key attached bezel 1 Insert the product accessory security key into the key slot an push lightly Turn the key to the le to unlock d ft 2 Hold the right edg...

Page 57: ...r switch located on the front panel Lift up the acrylic cover in front of the power switch and press power switch of the front panel After a while the NEC logo will appear on the screen IMPORTANT Do n...

Page 58: ...lf test function stored on the motherboard of NEC Express5800 ft series When you power on the server POST will start automatically to check the motherboard ECC memory modules CPU IO modules keyboard m...

Page 59: ...u will need to start it when you want to modify the configuration for using the server Unless this message appears together with an error message you do not need to start the utility to modify the con...

Page 60: ...elf automatically At the time of reboot it will select the other CPU IO module and run POST or OS startup In this manner the server retries POST or OS startup with different combinations of CPU IO mod...

Page 61: ...ich was powered ON first becomes primary Notes on optical disk drive After ft control software is installed an optical disk drive becomes inaccessible When accessing to an optical disk drive is necess...

Page 62: ...that the disk cannot be read or that needs formatting To format a floppy disk refer to your OS manual If you power on or restart NEC Express5800 ft series with a floppy disk left in the drive the serv...

Page 63: ...tore floppy disks in a protective case where they are kept away from magnetic waves or dust To prevent data from being erased accidentally the floppy disk has a write protect notch When the disk is wr...

Page 64: ...rive tray ejected Insert Remove Optical Disk Follow the steps below to set an optical disk 1 Before you insert an optical disk make sure that the server is powered on When the server is powered on the...

Page 65: ...edia When you cannot eject the optical disk from the server even by pressing the eject button follow the steps below to eject it 1 Press the POWER switch to power off this server i e the POWER LED is...

Page 66: ...al side blank side Place the optical disk gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the optical disk Keep away from cigarette smoke Do not...

Page 67: ...escribes setup and operation specific to NEC Express5800 ft series on ESX CPU IO module has a processor function part and IO function part In utilities in this chapter the processor function part is r...

Page 68: ...the ESX note that all area of the disk is cleared at the time of the reinstallation of the ESX Operable disk configuration RAID must be configured for all the internal disks in NEC Express5800 ft seri...

Page 69: ...e is displayed as vmhbann0500 C0 Tx L0 The nn of vmhbann0500 C0 Tx L0 displays PCI Modules 10 11 and x that number more than 0 are assigned by detection order displays target number You can confirm th...

Page 70: ...e in_sync Check the status of RAID using the mpmadm command which is described later in this document Use only the hard disk drives specified by NEC There is a risk of hard disk as well as the entire...

Page 71: ...erated by root user 1 Execute mpmadm l commands 2 Check the failed disk form the displayed info The following is an example when a failure occurred on the internal disk stored in the slot 0 of PCI mod...

Page 72: ...k 3 Wait approximately five minutes until the system automatically performs resynchronization 4 If the system does not perform resynchronization automatically in step 3 recover RAID manually by execut...

Page 73: ...nchronize in the replaced disk automatically execute the below command to restore to the RAID configuration manually mpmadm a mpm0 vmhba110500 C0 T1 L0 Successfully added disk vmhba110500 C0 T1 L0 to...

Page 74: ...are Vsphere document ESX Configuration Guide If NIC Teaming configuration is set Route based on ip hash it may cause disconnected network for 30 seconds in the maximum when the failover occurs due to...

Page 75: ...on part PCI module Evaluate Startup and Stop of PCI Modules This section describes how to confirm the continuous system operation by failover after stopping the primary PCI module 1 Check which is the...

Page 76: ...select PCI Module ID 10 If the PCI module 1 is primary select PCI Module ID 11 When you stop the operation of the primary PCI module failover occurs and the secondary PCI module becomes the primary m...

Page 77: ...tartup until the completion of diagnosis LED Secondary Primary 1 PRIMARY LED Green 2 DISK ACCESS LED Amber or Green blinking Green when accessing to HDD LED System 3 System FT LED When duplication of...

Page 78: ...e CPU modules Indications of status LEDs when CPU modules are duplicated 3 2 1 LED Secondary Operating Primary Operating 1 PRIMARY LED Green 2 DISK ACCESS LED Green Green LED System 3 System FT LED Gr...

Page 79: ...aint bringup 0 Once the CPU module is started hardware diagnosis and then the duplication process are performed Note that the system is paused temporarily for copying memory during memory synchronizat...

Page 80: ...3 14 ESX Operation and Configuration This page is intentionally left blank...

Page 81: ...chapter describes Basic Input Output System BIOS configuration When you install the NEC Express5800 ft series for the first time or install remove optional devices thoroughly read this chapter for bet...

Page 82: ...erver is provided with two levels of password Supervisor and User With the Supervisor password you can view and change all system parameters of the SETUP utility With the User password system paramete...

Page 83: ...n POST terminates Press F1 to resume F2 to SETUP Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password entry screen ap...

Page 84: ...are highlighted Cursor Selects an item on the screen The highlighted item is currently selected Cursor Selects the Main Advanced Security System Hardware Boot or Exit menu Changes the value parameter...

Page 85: ...If you select No and then press either the Enter or Esc key the status before pressing the F9 key is restored Shows the following If you select Yes and then press the Enter key the setup will complete...

Page 86: ...even when power is supplied from the UPS Select Server AC LINK StayOff To have enough time to initialize Fibre Channel disk and Fibre Channel switch and so on Adjust Server Power On Delay Time Keyboar...

Page 87: ...Remote operation via Serial Select Server Console Redirection and make necessary settings Memory To check the installed memory DIMM status Select Advanced System Memory and Extended Memory and check...

Page 88: ...xit To configure detailed settings of functions select a submenu from the above menus Below describes configurable functions and parameters and the factory settings displayed in the screen for each me...

Page 89: ...f LS cache L3 Chache XXXX KB Displays the capacity of L3 cache IMPORTANT Check and adjust the system clock before operation in the following conditions After transporting the equipment After storing t...

Page 90: ...menu screen Select an option with the mark and press Enter to display its submenu See the table below for setup options on the screen Option Parameter Description Boot time Diagnostic Screen Disabled...

Page 91: ...gical processors Configurable only when the processor that supports this function is mounted Execute Disable Bit Disabled Enabled Specify whether or not to enable Execute Disable Bit feature Virtualiz...

Page 92: ...ormation on options Option Parameter Description Serial Port 1 Enabled Disabled Auto Specify whether or not to enable Serial Port 1 Base I O address 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Specify the I O...

Page 93: ...ase I O address 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Specify the I O address and IRQ of Serial Port 2 Keyboard Features Display only NumLock AUTO On Off Specify whether or not to enable NumLock at syst...

Page 94: ...d is selected the extended ROM of the PCI card installed on PCI Slot 2 is initialized Note this option is displayed only when a PCI card is installed PCI Slot 3 Option ROM Enabled Disabled If Enabled...

Page 95: ...Advanced menu the following screen appears Refer to the table below for information on options Option Parameter Description Multimedia Timer Disabled Enabled Specify whether or not to enable timer to...

Page 96: ...4 16 System Configuration IMPORTANT Wake On LAN environment is unavailable on ESX4 0...

Page 97: ...System Configuration 4 17 Security Move the cursor onto Security to display the Security menu...

Page 98: ...hows when Set Supervisor Password is selected Set a password on this pop up screen Enter a password of up to seven alphanumeric characters and symbols from the keyboard IMPORTANT User password setup i...

Page 99: ...ETUP utility with the supervisor password Set User Password Enter Press Enter to display the user password entry screen With a user password accessing the SETUP menus is restricted Password on boot Di...

Page 100: ...use POST at the end of POST if an error has occurred during POST execution AC LINK Stay Off Last State Power On Specify the AC LINK feature by selecting the status of the power supply unit of the serv...

Page 101: ...atus of the server when the power supply to the server restarts Parameter State before powered off Stay Off Last State Power On In service Off On On Out of service DC power Off Off Off On Forced shutd...

Page 102: ...4 22 System Configuration System Management Select System Management on the Server menu and press Enter to display the following screen Example...

Page 103: ...r Displays the chassis information Chassis Serial Number Displays the chassis information BMC Device ID Displays the BMC information BMC Device Revision Displays the BMC information BMC Firmware Revis...

Page 104: ...2 Select a serial port Baud Rate 9600 19 2K 38 4K 57 6K 115 2K Select a port rate used for the interface with a hardware console to be connected Console Type VT100 VT100 8bit PC ANSI 7bit PC ANSI VT10...

Page 105: ...ddress for the Management LAN Subnet Mask 255 255 255 000 Set the subnet mask for the Management LAN Default Gateway 000 000 000 000 Set the gateway for the Management LAN DHCP Disabled Enabled Set En...

Page 106: ...ace communication Telnet Port Number 23 Set the TCP port number when you use Telnet connected communication SSH Disabled Enabled Set the TCP port number when you use SSH connected communication as the...

Page 107: ...he following screen See the table below for setup options on the screen Option Parameter Description Clear Online Event Logs Press Enter To clear event logs of the working module press the Enter key a...

Page 108: ...Scan Monitoring Disabled Enabled Select whether or not to enable the function to monitor the extended ROM scan Option ROM Monitoring Timeout 60 300 1200 Set the timeout of the extended ROM scan unit...

Page 109: ...rd equipped LAN factory default 1 BIOS displays the pertinent device information when it detects a bootable device You need to register the devices in order to boot from the arbitrary devices displaye...

Page 110: ...4 30 System Configuration Exit Move the cursor onto Exit to display the Exit menu...

Page 111: ...n to save the current configuration data into the CMOS non volatile memory and exit the SETUP utility Select Exit Saving Changes to display the screen below Select Yes to save the current configuratio...

Page 112: ...into the CMOS non volatile memory If you select Yes here the SETUP Warning dialogue box appears If you select No in the SETUP Warning dialogue box you can exit SETUP without saving the changes you hav...

Page 113: ...if you want to reset all values in SETUP to default factory set values When you select Load Setup Defaults the dialogue box as shown below appears If you select Yes in the dialogue box default values...

Page 114: ...t Discard Changes you will see the dialogue box as shown below If you select Yes in the dialogue box changes you have made are discarded and previous settings are restored IMPORTANT The default value...

Page 115: ...u want to save changes you have made in CMOS non volatile memory without exiting SETUP When you select the Save Changes you will see the dialogue box as shown below If you select Yes in the dialogue b...

Page 116: ...ty select Server Monitoring Configuration Option ROM Scan Monitoring and Disabled If Enabled is selected system may reboot while you are making settings However set Option ROM Scan Monitoring to Enabl...

Page 117: ...changes made Select the item you want and press Enter key when the message is displayed xxxxxxxx xxxxxxxx changes have been made Cancel Exit Save changes then exit this menu Discard changes then exit...

Page 118: ...e 1 Press Enter key on the Adapter List menu Adapter Properties menu appears after a short while 2 Select SAS Topology and press Enter key SAS Topology menu appears after a while 3 Select the hard dis...

Page 119: ...D key while pressing Alt key Device Properties menu appears after a while 5 Select Format and press Enter key Device Format menu appears after a while Press F key to start formatting After the complet...

Page 120: ...OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for over 4 seconds The power is forcibl...

Page 121: ...heir management LAN port to network you can remotely monitor and control the server such as keyboard video and mouse KVM with BMC Baseboard Management Controller a system management LSI As to the Remo...

Page 122: ...4 42 System Configuration This page is intentionally left blank...

Page 123: ...ESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER CPU IO module has a processor function part and IO function part In utilities in this chapter t...

Page 124: ...ocessing The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation Boot Selection Menu When you insert the NEC EXPRESSBUILDER disk into the opt...

Page 125: ...below functions for maintenance Maintenance Utility Starts up the Offline Maintenance Utility BIOS FW Updating Updates the system BIOS ROM DOS Startup FD Creates Startup Support Disk is used for start...

Page 126: ...e keywords in server management Stable operation of server Shutdown of a server immediately leads the customer to lose business opportunities and profits This requires servers to always operate in the...

Page 127: ...report Prevention of server fault NEC ESMPRO Agent includes the preventive maintenance function predicting the occurrence of a fault in advance as countermeasures for preventing faults from occurring...

Page 128: ...appropriate action for the fault as soon as possible Types of reported faults The table below lists the typical faults reported by NEC ESMPRO Agent Component Reported information CPU CPU load is over...

Page 129: ...y disk serial port parallel port keyboard mouse video System environment Unavailable This function monitors temperature fan voltage power supply and door Temperature Unavailable This function monitors...

Page 130: ...f the occurrence of the fault In addition the Data Viewer of NEC ESMPRO Manager can monitor the system status and also identify the failed component The table below lists the NEC Express5800 ft series...

Page 131: ...press5800 ft series alert is immediately sent to the NEC ESMPRO Manager When the NEC ESMPRO Manager receives the alert a popup message appears The alert contains the detailed information of the fault...

Page 132: ...en is designed in the Explorer format to indicate the components in a server hierarchically for effective server management NEC ESMPRO Manager manages servers by using the following three types of GUI...

Page 133: ...t In addition it changes the status color of the failed server component This enables you to identify the failed portion AlertViewer The AlertViewer manages fault reports sent from servers together A...

Page 134: ...NCTIONS OF COMPONENTS in Chapter 2 Notice on Operation of NEC ESMPRO Agent It may become unable to send report after recovering from hardware failure Workaround Execute the following operation after h...

Page 135: ...gent does not work appropriately Run the following command and reboot NEC ESMPRO Agent opt nec esmpro_sa bin ESMRestart ntagent Memory Usage When dataviewer appears the memory usage of ntagent increas...

Page 136: ...erties window appears 5 Select a SNMP community name used when you retrieve local machine information in the SNMP Community box Select by key or key 6 Click OK to quit The Detail Information of Alert...

Page 137: ...ervice has a module called SNMP Extended Agent This module may be registered when you install some software that uses snmpd Service If you start snmpd Service SNMP Extended Agent is also loaded at the...

Page 138: ...ls path reflects what the ftSSS management software reports about the state of a given component Because of system latency this may not reflect the immediate state of the device To verify the actual...

Page 139: ...the MTBF for a device has been degraded by testing or a configuration error Diagnostics ftsmaint runDiag path This command starts diagnostics on the CPU module or PCI module specified by path Dump col...

Page 140: ...n sensor 0 130 1 130 Fan n sensors 0 140 0 144 1 140 1 144 Voltage sensors 0 150 0 155 1 150 1 155 PCI Module 0 PCI Module 1 PCI Module 10 11 PCI Slot devices 10 1 10 2 10 3 10 4 11 1 11 2 11 3 11 4 I...

Page 141: ...nal disk drive 4 10 40 4 3 6 Internal disk drive 5 10 40 5 4 7 Internal disk drive 6 10 40 6 5 8 Internal disk drive 7 10 40 7 6 9 Internal disk drive 8 10 40 8 7 10 CPU IO Modile1 CPU 1 I O 11 11 Int...

Page 142: ...ear View Callout Component Device ID 1 PCI module 0 PCI Slot 1 10 1 2 PCI module 0 PCI Slot 2 10 2 3 PCI module 0 PCI Slot 3 10 3 4 PCI module 0 PCI Slot 4 10 4 5 PCI module 1 PCI Slot 1 11 1 6 PCI mo...

Page 143: ...TY 0 12 DIMM MISSING EMPTY 0 21 Intel R Xeon R CPU E5504 2 00GHz ONLINE ONLINE 0 130 Baseboard Temp 0 Sensor NORMAL 0 140 Baseboard Fan1 0 Sensor NORMAL 0 141 Baseboard Fan2 0 Sensor NORMAL 0 142 Base...

Page 144: ...NLINE DUPLEX 11 Combined CPU IO ONLINE DUPLEX 0 11 1 MISSING EMPTY 11 2 MISSING EMPTY 11 5 Mass Storage Ctlr ONLINE DUPLEX 0 3f 00 0 SCSI storage controller LSI Logic Symb ONLINE DUPLEX 11 6 Network C...

Page 145: ...wing examples demonstrate some common commands and the resulting output In Example 2 the PCI module 1 is listed as having a State of ONLINE and an OP State of DUPLEX The value of SECONDARY for Reason...

Page 146: ...W Path 11 40 1 Description Disk Drive State ONLINE Op State DUPLEX Reason NONE Modelx SEAGATE ST973452SS Firmware Rev N005 Serial 3TA0YQ9300009027VXBA Device Name disk_i Udev Device Names Kernel Devi...

Page 147: ...te and become mirrored and the system should resume duplex operation Diagnostics To start diagnostics on the module issue the following command ftsmaint runDiag path Before starting diagnostics you ne...

Page 148: ...example generates a dump of the CPU module 0 The system must be running in duplex mode for you to use this method opt ft bin ftsmaint dump 0 CPU dumps are stored in var crash YYYY MM DD hh mm vmcore...

Page 149: ...ense 10 License for managing ten servers This server comes with one license of NEC DianaScope Notes The online document provides general descriptions of overall servers to be remotely managed by NEC D...

Page 150: ...5 28 Installing and Using Utilities This page is intentionally left blank...

Page 151: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800 ft series and precautions when relocating or storing the server...

Page 152: ...nager on the management PC Check whether any alert is reported on the Operation Window DataViewer or Alert Viewer of NEC ESMPRO Manager Viewers of NEC ESMPRO Operation Window Alert Viewer Data Viewer...

Page 153: ...he material and color of the server do not use volatile solvents such as thinner or benzene to clean the server The power receptacle the cables the connectors on the rear panel of server and the insid...

Page 154: ...ly 1 Disconnect the mouse from the USB port of the keyboard while the server remains powered on 2 Turn the mouse upside down and rotate the mouse ball cover counterclockwise to remove it Take out the...

Page 155: ...e front of the DVD ROM drive The tray comes out 3 Hold the DVD CD ROM lightly and take it out from the tray IMPORTANT Do not touch the signal side of the DVD CD ROM with your hand 4 Wipe the tray with...

Page 156: ...stics with the LAN cable connected the network may be influenced TIPS On checking the hard disk drive no data is written into the disk Startup and Exit of System Diagnostics Follow the steps below to...

Page 157: ...completes Test result Shows the start end and elapsed time and completion status of the diagnostics Guideline Shows the details of the keys to operate window Test summary window Shows the results of e...

Page 158: ...t connect a FAT formatted removable media and select Save F Option Optional features can be used from this menu Reboot Reboots the system 8 Select Reboot in the Enduser Menu above The server restarts...

Page 159: ...enance Utility The Off line Maintenance Utility may be started in the following ways 1 Boot peripheral devices at first then power on the Express server 2 Load the EXPRESSBUILDER DVD into the optical...

Page 160: ...displayed in English from now Return to previous menu Boot selection menu is displayed IMPORTANT Default menu selection is Japanese When there is no key operation for five second after Language menu a...

Page 161: ...intenance Utility For further information ask your service representative The Off line Maintenance Utility provides the following features IPMI Information Viewer Provides the functions to view the sy...

Page 162: ...RTANT Do not turn off the server while the update program is running If the update processing is discontinued the system becomes unable to start ROM DOS startup FD Create a support disk for starting t...

Page 163: ...due to a change in the floor layout to a great extent contact the sales agent Make sure to make a backup copy of your valuable data in the hard disk if any When moving the server with hard disks make...

Page 164: ...ort time condensation will occur and cause malfunctions and breakdown when these are used in such state When you start operating these equipments again after the transportation or the storage make sur...

Page 165: ...Chapter 7 Troubleshooting This section covers some of the issues that can occur with this server and provides the trouble shooting steps you can refer to...

Page 166: ...he system operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window DataViewer or Alert Vie...

Page 167: ...ls of the NEC Express5800 ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on going off and flashing If trouble seems...

Page 168: ...oard error Keyboard is faulty Disconnect the keyboard and connect it back again Replace the keyboard If restarting does not help replace the CPU IO module 0212 Keyboard Controller Failed Keyboard cont...

Page 169: ...nsupported Processor detected on Processor 1 Unsupported CPU is mounted 0B29 Unsupported Processor detected on Processor 2 Unsupported CPU is mounted Check the supported CPU and replace it If this doe...

Page 170: ...pdating SDR PIA does not solve the issue replace the CPU IO module 0BB0 SMBIOS SROM data read error I2C bus is faulty SROM is faulty BMC is faulty 0BB1 SMBIOS SROM data checksum bad Data within SROM i...

Page 171: ...place CPU IO module 8150 NVRAM Cleared By Jumper CMOS clear jumper is mounted 8151 Password Cleared By Jumper Password clear jumper is mounted Turn off the DC power and change the jumper setting back...

Page 172: ...lace the CPU IO module 9064 Mixed CPU Steppings detected Different CPU steppings are found Check supported CPUs and replace them If replacing the CPU does not help replace CPU IO module 9090 9097 A me...

Page 173: ...tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800 ft series or management PC you can obtain the error information from the display unit of the server or man...

Page 174: ...for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it supplies power See the manua...

Page 175: ...tails see Chapter4 of User s Guide Setup Server reboots while running the SAS Configuration utility Have you modified the Setup settings From Server Monitoring Configuration Option ROM Scan Monitoring...

Page 176: ...on the rear of the server Are the keyboard and mouse are compliant with NEC Express5800 ft series Operation of the server with unauthorized devices is not guaranteed Screen freezes keyboard and mouse...

Page 177: ...ive such as mounting on service console or allocating to guest OS When an optical disk drive is used during the system operation the product may not work properly If an optical disk drive is used remo...

Page 178: ...information on disabling the OS boot monitoring see Step 4 Invalidate OS Boot Monitoring function in User s Guide Setup When execuing the maintenance such as system update When any daemon or drive doe...

Page 179: ...s not function Wake On LAN environment is unavailable on ESX4 0 Not Automatically reported in rebooting after the system shutdown The report function which is notify to administrator in rebooting afte...

Page 180: ...priately Is network connection restricted by the firewall or the gateway Network connection may be restricted by a firewall setting See if you can solve the problem by connecting the server and a clie...

Page 181: ...ge appears record the error code and contact to the maintenance service company Message Cause and Remedy This machine is not supported This EXPRESSBUILDER version cannot be used for this server Execut...

Page 182: ...r Completion of Installation See also online document in NEC EXPRESSBUILDER DVD ROM for troubleshooting and other supplementary information NEC ESMPRO Agent See page 5 3 and the later in Chapter 5 Pro...

Page 183: ...form reset and attempt to restart again collecting failure information fails Collection of System Information The ESX system information is recorded in syslog etc When you collect system information i...

Page 184: ...module 1 If a physical processor of CPU 0 is allowed to be used for the virtual machine memory dump may not be collected even when pressing the DUMP switch To operate the machine assuming to collect m...

Page 185: ...alled or removed by the user NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user Be sure to use only opt...

Page 186: ...or alter the server Do not look into the DVD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the...

Page 187: ...uitable workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static meas...

Page 188: ...nfirm the required ft server control software s version Refer to the sever accessory User s Guide check the NEC website or contact your sales representative 2 Verify the version of the ft server contr...

Page 189: ...rom the server before installing or removing the optional devices To remove the CPU IO module during the continuous operation disable the intended module place the module off line by using the ftsmain...

Page 190: ...our server The operation is executed on the created mirror volume with installed hard disk drive pairs such as slot 0 on CPU IO module 0 1 slot 1 on CPU IO module 0 1 slot 2 on CPU IO module 0 1 The O...

Page 191: ...NG YOUR SYSTEM FOR UPGRADE before starting installing or removing options You must mount two HDDs that form dual disk configuration before starting the OS 1 Shut down the OS The system turns off autom...

Page 192: ...t the hard disk with the lever unlocked 7 Slowly close the lever When the lever is locked you will hear a click sound IMPORTANT Be careful not to pinch your finger s between the lever and handle TIPS...

Page 193: ...following procedures 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the handle 4 Hold the handle and hard disk to pull them...

Page 194: ...w hard disk CHECK The hard disk to be installed for replacement must have the same specifications as its mirroring hard disk Use unsigned hard disk drive for replacement To use the signed disk it is n...

Page 195: ...the module being operating may cause unexpected trouble Use the ftsmaint command to identify the module to be removed so that the module is removed when it is stopped without fail Then remove the rele...

Page 196: ...the Status of the CPU module is OFFLINE ftsmaint ls 0 Similarly stop the PCI module 0 ftsmaint bringdown 10 Check that the Status of the PCI module is OFFLINE ftsmaint ls 10 TIPS To remove CPU IO modu...

Page 197: ...of where the cables are connected and disconnect all cables connected to the module you are to pull out TIPS If you cannot disconnect the LAN cable easily disconnect while pressing the latch with a sl...

Page 198: ...of CPU IO module and unlock it and then pull it out Lock 7 Pull out the CPU IO module gently and carefully place it on a flat and sturdy table Avoid the dusty or humid place This allows you to access...

Page 199: ...tightly Be careful not to cause a shock to the device at this time 1 Firmly hold the CPU IO module with both hands and insert it into the rack Hold the CPU IO module in such a way that its back panel...

Page 200: ...auto start up or integration does not take place when the module is connected In such a case check the status by using the ftsmaint command and then start up the CPU IO modules 3 Connect the cables fo...

Page 201: ...ity from your body before handling the DIMM Do not touch the DIMM terminals or onboard parts with a bare hand or place the DIMM directly on the desk For more information on static electricity see ANTI...

Page 202: ...GB 2 2 2 8GB 2 2 2 2 10GB 2 2 2 2 2 12GB 2 2 2 2 2 2 12GB 4 4 4 24GB 4 4 4 4 4 4 24GB 8 8 8 36GB 8 4 8 4 8 4 48GB 8 8 8 8 8 8 2GB 2 6GB 2 2 2 10GB 2 2 2 2 2 4GB 2 2 8GB 2 2 2 2 12GB 2 2 2 2 2 2 16GB 2...

Page 203: ...s off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to page 8 12 4 Remove three screws two on the front and one on the rear and remove the top cover...

Page 204: ...nsert a DIMM into the DIMM socket vertically TIPS Pay attention to the direction of the DIMM The terminal of the DIMM has a cutout to prevent misinsertion After the DIMM is completely inserted the soc...

Page 205: ...install the CPU IO module 12 Connect the power cords 13 Press the POWER switch to power on the server 14 Verify that POST displays no error message If POST displays an error message write it down and...

Page 206: ...here are at least two DIMMs installed 1 Shutdown OS The system turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to page 8 12 4 Remove three sc...

Page 207: ...module 8 Attach the air duct 9 Place the top cover of the CPU IO module and secure it with three screws 10 Refer to page 8 15 and install the CPU IO module 11 Connect the power cords 12 Press the POW...

Page 208: ...a failed DIMM 1 Identify the failed DIMM by referring to the memory slot error LED 2 Remove the CPU IO module referring to page 8 12 3 Replace the DIMM 4 Install the CPU IO module referring to page 8...

Page 209: ...th a bare hand or place the CPU directly on a desk Ensure to read ANTI STATIC MEASURES for more information on static electricity Do not use the system before checking to see it works correctly Make s...

Page 210: ...er cords 3 Remove the CPU IO module referring to page 8 12 4 Remove the air duct cover referring to page 8 22 5 Verify the location of the CPU socket Dummy heat sink 6 Remove four screws that secure t...

Page 211: ...t carefully TIPS Pay attention to the direction of the CPU The CPU and socket have pin marks to prevent misinsertion Check the pink marks of the CPU and the socket and insert the CPU correctly 11 Afte...

Page 212: ...sink are in the same direction as those of the standard CPU Rear of the Server Front of the Server Heat sink of the additional CPU Heat sink of the standard CPU 14 Fasten the heat sink with four scre...

Page 213: ...onnect the power cord 18 Turn on the power by pressing the POWER switch 19 Verify that POST displays no error message If an error message is displayed write it down and check it in the error message l...

Page 214: ...irectly on the desk For more information on static electricity see ANTI STATIC MEASURES on page 8 3 Make sure to read ANTI STATIC MEASURES and PREPARING YOUR SYSTEM FOR UPGRADE Note the following to i...

Page 215: ...System Upgrade 8 31 Riser Card PCI 3 PCI 4 PCI 1 PCI 2 R320a E4 PCI 1 PCI 2 R320a M4...

Page 216: ...et 1 N8803 035 Fibre Channel board set 1 1 Exact the same board must be mounted into the same slot for each CPU IO module 0 1 R320a E4 model Product name PCI 1 PCI 2 PCI 3 PCI 4 PCI slot performance P...

Page 217: ...the shape of the PCI board slot connector Installing Low Profile PCI Board 1 Shut down the OS The server is automatically powered off 2 Unplug the power cords 3 Remove the CPU IO module by referring t...

Page 218: ...one screw 9 Refer to page 8 15 and install the CPU IO module 10 Plug the power cord 11 Press the power swtich and power on the server 12 Verify that there is no error message displayed at POST screen...

Page 219: ...move the CPU IO module referring to page 8 12 Stopper 4 Remove one screw that secures the stopper and remove it 5 Remove three screws that secure the Riser Card and remove it from the motherboard 6 Re...

Page 220: ...8 36 System Upgrade 8 Remove the PCI bracket cover IMPORTANT Keep and store the removed PCI bracket cover with care 9 Install a PCI board in a PCI slot 10 Install the stopper and secure with one screw...

Page 221: ...er and secure it with one screw 13 Refer to page 8 15 and install the CPU IO module 14 Plug the power cord 15 Press the power swtich and power on the server 16 Verify that there is no error message di...

Page 222: ...twork cable and cables for PCI boards 7 The installed CPU IO module will start automatically 8 Confirm that the PCI board is correctly recognized by POST and OS N8803 035 Fibre Channel Board set 1 Che...

Page 223: ...toring Configuration See page 4 28 for more details For the supported connecting devices contact your sales agent N8804 007 1000BASE T 2ch board set IMPORTANT For LAN cable s connector use a RJ 45 con...

Page 224: ...nel Board Set List of slots to install optional PCI boards List of option PCI boards and installable slots on page 8 32 Driver installation procedure You do not need to install drivers for N8803 035 b...

Page 225: ...dard DVD RAM Load type tray Speed x6 Hard disk standard None Auxiliary input device Hard disk maximum 4 8TB 300GB 16 The user area is reduced to a half of the physical capacity due to software mirrori...

Page 226: ...N8800 149F EXP320L NEC Express5800 R320a E4 N8800 150F EXP320M NEC Express5800 R320a M4 User s Guide 1st Edition 7 2010 856 128382 121 A...

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