NEC Express5800/R110i-1 Maintenance Manual Download

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5. Troubleshooting

Express5800/R110i-1, T110i-S, T110i Maintenance Guide

Chapter 1 Maintenance



Is the EXPRESSBUILDER DVD inserted?



Remove the EXPRESSBUILDER DVD and retry.



Is a cartridge inserted into built-in RDX (USB)?



Either remove the cartridge or change the boot order in BIOS Setup.



Is a disk array unit connected to the PCI card?



Change the boot device configuration from HDD Drive BBS Priorities of the BIOS Setup Boot menu.

[?]

The following message appears when logging on Windows Server 2008 R2



Have you finished license authentication for Windows product?



The above message will appear if you use Windows Server 2008 R2 with the unauthenticated license.

Select

Get Genuine now

and proceed license authentication.

The above message is an example of request for license authentication. The message displayed on

screen may differ from this depending on the license.

5.5

Problem of Windows STOP Error

[?]

Unable to turn the power OFF at the blue screen (STOP error screen)



Continue to press the power switch for at least four seconds to turn off the server.

Summary of Contents for Express5800/R110i-1

Page 1: ...ance Chapter 2 Useful Features Chapter 3 Appendix Maintenance Guide NEC Express Server Express5800 Series Express5800 R110i 1 T110i S T110i EXP335 335A 333 333A 334 334A 10 116 01 104 02 May 2018 NEC...

Page 2: ...connection of peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information...

Page 3: ...ng the keyboard and mouse 18 2 5 3 3 User Support 19 3 1 Maintenance Services 19 3 2 Before Asking for Repair 19 4 Collecting Failure Information 20 4 1 Collecting Event Logs 20 Windows Server 2016 20...

Page 4: ...control 55 9 3 1 Preparation 55 9 3 2 Chapter 2 Useful Features 56 1 System BIOS 58 1 1 Starting SETUP 58 1 2 Parameters 58 Main 58 1 2 1 Advanced 60 1 2 2 Security 86 1 2 3 Server 93 1 2 4 Boot 98 1...

Page 5: ...5 Others 171 5 7 LSI Software RAID Configuration Utility and Universal RAID Utility 172 6 Details of EXPRESSBUILDER 174 6 1 Starting EXPRESSBUILDER 174 6 2 Menus of EXPRESSBUILDER 175 6 3 Utilities in...

Page 6: ...ws Attention This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited actions...

Page 7: ...ctions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical di...

Page 8: ...nformation Notations in this document Official names of Windows Windows Server 2016 Windows Server 2016 Standard Windows Server 2016 Datacenter Windows Server 2016 Essentials Windows Server 2012 R2 Wi...

Page 9: ...tates and other countries Intel Pentium and Xeon are registered trademarks of Intel Corporation of the United States QLogic is a registered trademark of Qlogic Corporation Broadcom and NetXtreme are t...

Page 10: ...SS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT N...

Page 11: ...ensed under the BSD license the one with advertisement clause removed If you are submitting changes to the project please see CONTRIBUTIONS file for more instructions License This software may be dist...

Page 12: ...rticle 4 NEC Corporation assumes no responsibility for effects resulting from your 5 operations The sample values used in this document are not the actual values 6 Keep this document for future refere...

Page 13: ...on this product 4 Collecting Failure Information Describes how to collect the failure information See this section in case of a failure 5 Troubleshooting Describes how to troubleshoot the server See...

Page 14: ...o observe the precautions may cause burns injury and property damage For details see Safety precautions and Regulatory Notices Make sure to complete installation Do not get your fingers caught Be care...

Page 15: ...tenance Important If the server is suddenly moved from a cold place to a warm place condensation will occur and cause failures Wait for a sufficient period of time before using the server and other co...

Page 16: ...thers of the server and peripheral devices on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that...

Page 17: ...commend that you periodically back up the data on HDD If a RAID array has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilding pr...

Page 18: ...lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the...

Page 19: ...failure occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem t...

Page 20: ...llected only at the request of your sales representative Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears 4 1 Collecting Eve...

Page 21: ...Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Events As from Ac...

Page 22: ...de 22 Chapter 1 Maintenance Windows Server 2012 R2 Windows Server 2012 4 1 2 1 Click Settings on Charms Bar To go to the step 4 you can directly choose Event Viewer by right clicking on the lower left...

Page 23: ...ct the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components...

Page 24: ...Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Window...

Page 25: ...information or configuration Tips If a STOP error system error or stall occurs restart the system and then follow the procedure below Windows Server 2016 4 2 1 1 Right click the left bottom of screen...

Page 26: ...left corner of the screen Charms Right click menu 2 Type msinfo32 exe and then press Enter key Search Run 3 System Information starts 4 Click Export from File menu 5 Type a file name to save in File...

Page 27: ...emory Dump If an error occurs the dump file will be saved to acquire necessary information You can specify any location for saving the diagnostic information For details see Chapter 1 7 1 Specifying M...

Page 28: ...d power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be l...

Page 29: ...d PCI Configuration PCI Slot n Option ROM Enabled Advanced PCI Configuration LAN1 Option ROM Scan Disabled 5 2 Problem at Starting EXPRESSBUILDER Unable to start EXPRESSBUILDER from Internal Flash Mem...

Page 30: ...e a file Failed to copy a file An undefined error occurred Contact your sales representative While running EXPRESSBUILDER the server reboots after a certain time has elapsed Is Boot Monitoring enabled...

Page 31: ...oard or mouse does not work when Windows Server 2008 R2 installed Did you select Disabled for XHCI Hand off See Chapter 2 1 System BIOS for details Advanced USB Configuration XHCI Hand off Disabled Se...

Page 32: ...ty devices in a server core installation of Windows SM Bus Controller PCI Simple Communications Controller Base System Device System Interrupt Controller Performance Counters PCI Device PCI Data Acqui...

Page 33: ...puter name with 15 characters or more after installing the telnet service An error message is displayed at the system reboot after installing the graphics accelerator driver Is your system environment...

Page 34: ...enu The following message appears when logging on Windows Server 2008 R2 Have you finished license authentication for Windows product The above message will appear if you use Windows Server 2008 R2 wi...

Page 35: ...Critical or Degraded Replace the failed hard disk drive with new one and then perform rebuilding Is RAID0 configured for the logical drive RAID0 has no data redundancy and therefore Consistency Check...

Page 36: ...ort address or operation mode settings Refer to the manual that comes with the device to make correct settings The keyboard or mouse does not work Is the cable properly connected Make sure that the ca...

Page 37: ...s 01_storage 1_ao_02 utl friendlyname exe Windows Server 2008 R2 C Program Files x86 EXPRESSBUILDER repository 016 win winnt drivers 01_storage 1_ao_01 utl friendlyname exe If using EXPRESSBUILDER DVD...

Page 38: ...tall Starter Pack by using EXPRESSBUILDER see Chapter 2 Installing Bundled Software in Installation Guide Windows Unable to find the server on network Is the cable connected properly Check if the LAN...

Page 39: ...to the Windows on the server with an administrative privilege The menu is displayed with a wrong language Is your system environment suitable Confirm the settings of Regional and Language Options Spe...

Page 40: ...et in the optical disk drive tray There is a holder in the tray to secure the disk Make sure that the disk is securely placed in the holder Is the CD DVD supported by the server For a disk such as a C...

Page 41: ...ns amber after pressing POWER switch for at least four seconds to turn off the server Unplug the power cord temporarily to turn off the STATUS LED The server does not shift to Standby Power Save mode...

Page 42: ...We recommend that this option is performed by the system administrator 6 3 Recovery of Windows Server 2008 R2 If the Windows does not start normally you can recover it using the system recovery option...

Page 43: ...d restarts the server Note Make sure that no processing is in progress when you reset the server 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Usually do n...

Page 44: ...ring the Server Express5800 R110i 1 T110i S T110i Maintenance Guide 44 Chapter 1 Maintenance R110i 1 3 5 inch Hard Disk Drive model 2 5 inch Hard Disk Drive model T110i BMC RESET Switch BMC RESET Swit...

Page 45: ...after the power has been forcibly turned off and then turn off the power again by shutting down the OS When the server is shut down forcibly an event is logged 12 seconds after the power switch is rel...

Page 46: ...7 Resetting and Clearing the Server Express5800 R110i 1 T110i S T110i Maintenance Guide 46 Chapter 1 Maintenance T110i POWER Switch Keep pressing for at least four seconds...

Page 47: ...Utility SETUP by using the jumper switch Tips Usually use BIOS Setup Utility SETUP to recover the settings to the factory settings Load Setup Defaults To clear the password or the NVRAM memory use th...

Page 48: ...e installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For details see Safety Precautions a...

Page 49: ...Guide to remove Side Cover or Top Cover 2 Locate Clear Password Jumper J_PASSWORD by referring the above figure 3 Change the jumper switch from Keep to Clear 4 Reassemble the server and then turn on...

Page 50: ...rives 8 2 Usage of System Diagnostics Run System Diagnostics as follows 1 Run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu For details see Chapter 2 6 Details of EXPRESSBUILDER Note Ch...

Page 51: ...window Test summary window The results of each test Move the cursor and press Enter key on the cursor line to display the details of the test If an error is detected by System Diagnostics the relevan...

Page 52: ...t Result Shows the screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows and saves the log information of the diagnostics To save it connect FAT formatted remova...

Page 53: ...en turn on the server 2 Press F4 key while the message below appears Press F2 SETUP F3 Internal Flash Memory F4 ROM Utility F12 Network Note Offline tool will start when F4 key is pressed during runni...

Page 54: ...epresentative if a trouble that requires Off line Maintenance Utility occurs Off line Maintenance Utility has the following features IPMI Information Viewer Displays System Event Log SEL Sensor Data R...

Page 55: ...details of the remote KVM see EXPRESSSCOPE Engine 3 User s Guide in EXPRESSBUILDER Note Connect the LAN cable to the connector on management LAN port Or if Shared BMC LAN feature is used connect the...

Page 56: ...ribes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 8 N...

Page 57: ...Express5800 R110i 1 T110i S T110i Maintenance Guide 57 Chapter 2 Useful Features 13 Express Report Service MG Describes about Express Report Service MG...

Page 58: ...tility SETUP 1 1 Starting SETUP Turn on the server and proceed with POST Press F2 key while the following message is displayed Press F2 SETUP 1 2 Parameters SETUP has the following menus Main menu Adv...

Page 59: ...s displayed UEFI Spec Version display only Displays the UEFI Specification version Memory Information Total Memory display only Displays the basic memory capacity System Language English Fran ais Espa...

Page 60: ...ide 60 Chapter 2 Useful Features Advanced 1 2 2 Advanced menu appears when the cursor is moved to Advanced For the menus that show a to their left press Enter key to display its submenu and then chang...

Page 61: ...ables the prefetcher of L1 data cache Hardware Prefetcher Disabled Enabled Enables or disables Hardware Prefetcher Adjacent Cache Line Prefetch Disabled Enabled Enables or disables the optimal access...

Page 62: ...an OS shown below Windows Server 2016 Windows Server 2012 Windows Server 2012 R2 VMware ESXi 6 VMware ESXi 6 5 The X2APIC feature must be disabled when using an OS shown below Windows Server 2008 R2 S...

Page 63: ...essor 1 Max Cores display only Displays the maximum number of cores in Processor 1 L2 Cache RAM display only Displays the secondary cache size of processor 1 L3 Cache RAM display only Displays the ter...

Page 64: ...sor EIST Disabled Enabled Enables or disables Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performa...

Page 65: ...Hardware Memory Test Disabled Enabled Specifies whether to perform a memory test Enabled if an error is detected during the test the applicable memory resource will be disabled Memory Retest No Yes Y...

Page 66: ...splays the current memory operating frequency DIMM1 Status DIMM2 Status DIMM3 Status DIMM4 Status display only Displays the current memory status The number displayed here corresponds to a DIMM slot n...

Page 67: ...size of the address space for the PCI device Above 4GB Decoding Disabled Enabled Enable or disable the function that maps the memory to an address space that is more than 4GB for 64 bit PCle device T...

Page 68: ...r on board LAN 1 LAN2 Option ROM Scan Disabled Enabled Enables or disables the option ROM SCAN for on board LAN 2 PCI1 Slot Option ROM PCI2 Slot Option ROM PCI3 Slot Option ROM PCI4 Slot Option ROM Ex...

Page 69: ...Slot Link Speed Limit PCI2 Slot Link Speed Limit PCI3 Slot Link Speed Limit PCI4 Slot Link Speed Limit Express5800 T110i T110i S 2 5 GT s 5 0 GT s 8 0 GT s Specifies the upper limit of the link speed...

Page 70: ...by the Intel chipset This option is displayed only when the installed processor supports this feature Wake On LAN PME Disabled Enabled Enables or disables the feature that remotely powers on through a...

Page 71: ...the cursor to it and then press Enter key to show its submenus Option Parameter Description SATA Information This option is not displayed when SATA Mode is RAID Mode SATA Mode Disabled AHCI Mode RAID...

Page 72: ...Features a SATA Information submenu Option Parameter Description SATA Port0 display only Displays the devices connected to each port Not Present means that no device is connected to the port SATA Por...

Page 73: ...below Option Parameter Description Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specifies the time to wait when Start Unit Command is issued to a USB mass storage device Controller Timeout 1 sec...

Page 74: ...guration submenu On Advanced choose Serial Port Configuration and then press Enter key to display the menu screen shown below On BIOS Redirection Port choose Serial Port A or Serial Port B and then pr...

Page 75: ...ice that supports this feature must be connected If the connected device does not support this feature the serial ports will fail to return from halt state Console Redirection Settings BIOS Redirectio...

Page 76: ...ter key to display the menu screen shown below Option Parameter Description Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is set to Enabled the menu items below ap...

Page 77: ...ameter Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below...

Page 78: ...aintenance Guide 78 Chapter 2 Useful Features 1 Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Parameter...

Page 79: ...re ISID 6 digit numerics Specify the lower 3 bytes of the OUI format ISID The MAC address is stored by default Enable DHCP Disabled Enabled Enable or disable the DHCP server Initiator IP Address IP Ad...

Page 80: ...Name Up to 126 Alphanumeric characters Specify the CHAP name This item is displayed when CHAP is selected for Authentication Type CHAP Secret Alphanumeric characters between 12 and 16 digits Specify t...

Page 81: ...XX XX XX XX XX submenu in 1 Add an Attempt submenu 3 Delete Attempts submenu Option Parameter Description Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Cha...

Page 82: ...Change Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and r...

Page 83: ...FI Driver Configuration submenu Option Parameter Description UEFI Driver Name This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded The on screen menu depe...

Page 84: ...uration MAC XXXXXXXXXXXX submenu Option Parameter Description Create new VLAN VLAN ID 0 4094 Specify VLAN ID Priority 0 7 Specify VLAN Priority Add VLAN Add VLAN Configured VLAN List VLAN ID x Priorit...

Page 85: ...b Driver Health submenu Option Parameter Description UEFI Driver Name display only Displays the status of the UEFI driver This item is displayed when the onboard LAN controller or a UEFI driver for a...

Page 86: ...r key to show its submenus Choose either Administrator Password or User Password and then press Enter key to display the screen where you can register change the password Tips Set Administrator Passwo...

Page 87: ...equires a password entry on boot This option can be selected when Administrator Password is set Disable USB Ports Disabled Front Rear Internal Front Rear Front Internal Rear Internal Front Rear Intern...

Page 88: ...disable the Secure Boot function This function is enabled when the key is registered Secure Boot Mode Standard Custom Set it to Custom to add delete the key Invalid Signature Detection Boot Next Devic...

Page 89: ...can execute this section only when you set Default Key Provision to Enabled Save All Secure Boot Variables Save all keys and signature databases PK KEK DB DBX and DBT in an external media You can exec...

Page 90: ...intenance Guide 90 Chapter 2 Useful Features 2 Trusted Computing submenu On Security choose Trusted Computing and then press Enter key to display the menu screen shown below If you enable TPM Support...

Page 91: ...ays TPM Support Status TPM Active Status display only TPM Owner Status display only Platform Hierarchy Disabled Enabled Enable or disable Platform Hierarchy This item can be selected if TPM Support is...

Page 92: ...rameter Description VT x Disabled Enabled Enables or disables Intel Virtualization Technology for Directed processor feature VT d Disabled Enabled Enables or disables Intel Virtualization Technology f...

Page 93: ...d PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specifies how to operate when FRB level 2 errors occur Boot Monitoring Disabled 5 60 minutes Enables or disabl...

Page 94: ...rrupt line to the BMC Post Error Pause Disabled Enabled Specifies whether to stop the POST once at the end of POST if an error occurs during the POST Memory Error Halt Boot Specifies whether to stop o...

Page 95: ...ssis Part Number display only Displays the part number of the chassis Chassis Serial Number display only Displays the serial number of the chassis Onboard LAN1 MAC display only Displays the MAC addres...

Page 96: ...INK Delay Time xx 600 Specifies the waiting time before powering on DC within the range between xx and 600 seconds This feature is enabled when Power On or Last State is specified in the AC LINK setti...

Page 97: ...ystem status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating Off On On Abort DC power is also Off Off Off On Forced shutdown Off On On Continue pressing the POWER...

Page 98: ...f Enables or disables Numlock Setup Prompt Timeout 0 65535 Specifies the time in seconds until F2 is pressed to launch SETUP The specified value is reflected to waiting time immediately before complet...

Page 99: ...the Priorities of the same device type has failed a device of the Priorities of the next device type is booted For example if there are 2 Priorities for each device type the priority of the Boot Optio...

Page 100: ...ollows AMI Remote CD DVD devices are registered as the device of highest priority in CD DVD Priorities If Load Setup Defaults in the Save Exit menu is executed AMI Remote CD DVD devices are registered...

Page 101: ...ses the system automatically restarts c Save Changes and Power Off Changes are saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and P...

Page 102: ...figuration 1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the serve...

Page 103: ...details see Chapter 2 2 2 EXPRESSSCOPE Engine 3 b ECO Views or sets information concerning Management Engine ME For details see Chapter 2 2 3 6 ECO c Battery Views or sets information concerning Batte...

Page 104: ...y the new values to BMC For details see Chapter 2 2 3 Configuration Menu b Clear SEL Erases System Event Log SEL of BMC For details see Chapter 2 2 4 Clear SEL c Reset Resets BMC without changing conf...

Page 105: ...2 3 1 Network b User Management Manages users who use BMC For details see Chapter 2 2 3 2 User Management c Mail Alert Views E mail alert issued from BMC and change parameters For details see Chapter...

Page 106: ...f Duplex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address Display MAC Address o...

Page 107: ...rvice Enable SSH Port Number Specify the SSH port number 11 22 1 Can be specified if the server supports this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC L...

Page 108: ...6 Blank Authentication Password Set the authentication password for Active Directory 5 7 Blank User Domain Name Specify the user domain name 5 8 Blank Timeout Specify timeout period for connection wi...

Page 109: ...igned for other number are not allowed 3 Up to 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User w...

Page 110: ...ble Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject...

Page 111: ...Alert Test Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters in...

Page 112: ...Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Err...

Page 113: ...anguage Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number...

Page 114: ...Average power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 Configuratio...

Page 115: ...mance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 7 0 Configuration Initialization Initialize configuration Parame...

Page 116: ...Key Specify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repositor...

Page 117: ...cessing and returns to BMC Configuration menu Enter key Clears SEL 2 5 Reset If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message Reset...

Page 118: ...onfirmation message as show below appears Confirmation message Initialization ESC key Stops processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the defaul...

Page 119: ...Configuration for details c Clear Battery Maintenance Information A menu used by maintenance staff to clear information when replacing battery Use this menu only when replacing the battery it will cl...

Page 120: ...Charging Discharging Unknown Battery Pack Replacement Displays whether battery pack needs to be replaced or not 1 Need No Need Remaining Charge Displays remaining capacity mAh of the battery 1 Full Ch...

Page 121: ...is uncertain is displayed 3 Approximate Backup Time at Full Charge is reference value of estimated operating time Actual operating time may differ depending on ambient temperature and the other condi...

Page 122: ...cause it initializes important information such as warranty information and so on Confirmation message of clearing battery maintenance information ESC key Stops processing and returns to Battery Confi...

Page 123: ...a 3 1 1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost 3 1 2 Handling Flash FDD Flash FDDs are consumables If Flash FDD causes an...

Page 124: ...power consumption which allows more servers to be installed in the environment where the power consumption is limited For settings information see EXPRESSSCOPE Engine3 User s Guide or NEC ESMPRO Manag...

Page 125: ...Configuration Utility starts Press Ctrl M or Enter to run LSI Software RAID Configuration Utility Tips If you fail to press Ctrl M keys or Enter key or the system proceeds without displaying the follo...

Page 126: ...Features 5 1 1 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility Select Yes Press CTRL ALT DEL To Reboo...

Page 127: ...Adapter Select an adapter Rebuild Rate 30 Percentage of IO for Rebuild Chk Const Rate 30 Percentage of IO for Check Consistency FGI Rate 30 Percentage of IO for Foreground Initialize BGI Rate 30 Perce...

Page 128: ...setting of Virtual Drive Disk WC Display Write Cache Policy of Virtual Drive Read Ahead Display Read Ahead Policy of Virtual Drive Physical Drive Operation of physical drive Physical Drive Selection M...

Page 129: ...Configuration clears the existing configuration To add configuration to the existing configuration select View add Configuration Note You cannot specify the Virtual Drive capacity on the Easy Configu...

Page 130: ...The New Configuration ARRAY SELECTION MENU screen appears 4 Move the cursor onto the physical device to be included in the disk array and then press the Space key The display for the selected physical...

Page 131: ...6 Press the F10 key to create a virtual drive The Virtual Drives Configure screen appears The figure below shows an example of RAID1 configured with two physical devices xxx xxxGB shows capacity SPAN...

Page 132: ...RAID5 2 Units Specify the unit MB GB or TB used in Size field 3 Size Specify the size of the virtual drive Up to eight Virtual Drives can be created per RAID Controller 4 DWC Disk Write Cache Specify...

Page 133: ...mation 12 Press the Esc key to return to the TOP menu screen and select Initialize 13 On the Virtual Drives screen move the cursor to the virtual drive to be initialized and then press the Space key T...

Page 134: ...he physical device displaying FAIL and then press the Space key to select it The color of FAIL indication for the selected physical device changes to pink 5 Press the F10 key 6 Select Yes to start the...

Page 135: ...nd then Physical Drive 4 The Objects PHYSICAL DRIVE SELECTION MENU screen appears 5 Move the cursor onto the physical device to be hot spared and then press the Enter key 6 Select Make HotSpare 7 When...

Page 136: ...menu screen and then exit LSI Software RAID Configuration Utility Note To cancel the hot spare setting select Objects and then Physical Drive move the cursor onto the physical device to be canceled fo...

Page 137: ...appears 4 Move the cursor onto the virtual drive to be checked for consistency and press the Space key The virtual drive is selected 5 Press the F10 key 6 Select Yes to start consistency checking Whe...

Page 138: ...the virtual drive to be removed and then press the Delete key Select Yes when the message Want To Delete A VD is displayed 2 Force Online Use this feature to forcibly put a physical device in the FAIL...

Page 139: ...n the server and wait for POST proceed After a while the following message appears at the bottom left of the screen Press F2 SETUP F4 ROM Utility F12 Network Press CTRL P MEBX If you press the F2 key...

Page 140: ...vanced menu The Advanced menu appears if you move the cursor to the position of Advanced If you select UEFI Driver Configuration and press the Enter key the following submenu appears Select LSI Softwa...

Page 141: ...uide 141 Chapter 2 Useful Features 5 4 3 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility When the foll...

Page 142: ...iver TimeStamp UEFI driver build version Change Controller Properties Change of the parameter for the RAID controller Apply Changes Reflecting the change Set Factory Defaults Setting to the default va...

Page 143: ...Ahead Enable Read Ahead setting View Associated Drives Displaying the Physical Drive configuring the Virtual Drive Select Virtual Drive Operations Virtual Drive operation Select Virtual Drive Virtual...

Page 144: ...ations Operations of the Physical Drives Select Drive Physical Drive selection Start Locate Device dependent Lights on blink the LED of the slot on which the selected Physical Drive is mounted Stop Lo...

Page 145: ...reen select Virtual Drive Management and then Create Configuration 3 For Select RAID Level on the following screen select the RAID level RAID0 RAID1 RAID10 Run LSI Software RAID Configuration Utility...

Page 146: ...Drive Group The procedures to create the virtual drive in each case are following below Note Up to eight virtual drives can be created For RAID10 only creating a new virtual drive is available For RAI...

Page 147: ...ysical device type selected is displayed on the following screen select the physical device to be created and select Enable 4 Select all of the physical devices to be created select Apply Changes and...

Page 148: ...al Drive Size Unit Specify the unit MB GB TB used for Virtual Drive Size 5 4 Disk WC Specify the Disk Write Cache policy Parameter Remarks Enable Write back Disable Write through Recommended For this...

Page 149: ...de 149 Chapter 2 Useful Features 6 When all the settings are completed select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations...

Page 150: ...hapter 2 Useful Features 4 2 New creation RAID10 Select RAID10 for Select RAID Level 1 Select Select Drives under Span1 and then select the device type for Select Media Type Note The Both option is no...

Page 151: ...the selected physical device is displayed select two physical devices to be created and then select Enabled 3 Select all of the physical devices to be created select Apply Changes and then select OK...

Page 152: ...an2 and then select the device type for Select Media Type 6 When the selected physical device is displayed select two physical devices to be created and then select Enabled 7 Select all of the physica...

Page 153: ...Specify the Read Ahead setting Parameter Remarks Disable Does not perform read ahead Enable Performs read ahead Recommended Note For RAID 10 the virtual drive can be created only with the maximum size...

Page 154: ...154 Chapter 2 Useful Features 9 When all of the settings are complete select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 1...

Page 155: ...0i S T110i Maintenance Guide 155 Chapter 2 Useful Features 4 3 Additional creation 1 Select Free Capacity of Select Drives From 2 Select Select Drive Groups 3 Select the Drive Group to be additionally...

Page 156: ...5 1 Virtual Drive Name Specify the name of the virtual drive Optional 5 2 Virtual Drive Size Specify the capacity of the virtual drive 5 3 Virtual Drive Size Unit Specify the unit MB GB TB used for Vi...

Page 157: ...rtual drive is created 5 Select Virtual Drive Management and then Manage Virtual Drive Properties and check the virtual drive information on the following screen When multiple virtual drives are creat...

Page 158: ...ed from Select Virtual Drive Important Data is lost after initialization Take extreme care to select the correct Virtual Drive 8 Select Virtual Drive Operation and then select Fast Initialization on t...

Page 159: ...start the Fast Initialization Note Fast Initialization completes in a few seconds or several tens of seconds 10 Select OK 11 Install the OS You don t need to install the OS if the created virtual dri...

Page 160: ...ide for the Universal RAID Utility Important In the UEFI mode the Check consistency on the LSI Software RAID Configuration Utility takes so long time Run the Check consistency from the Universal RAID...

Page 161: ...ID Utility on the OS If you need to run Rebuild on the LSI Software RAID Configuration Utility follow the procedure below 1 Replace a physical device and then restart the server 2 Run LSI Software RAI...

Page 162: ...and then select Rebuild 6 Select Start Operation 7 Select OK to start the rebuild Note The status of Operation Progress is not automatically updated If you want to update the progress status press the...

Page 163: ...1 Connect a physical device for hot sparing and then turn on the server 2 Run LSI Software RAID Configuration Utility 3 On the TOP menu screen select Drive Management 4 The following screen appears C...

Page 164: ...ID System Configuration Express5800 R110i 1 T110i S T110i Maintenance Guide 164 Chapter 2 Useful Features 5 Select Select Drive and then select the physical device for hot sparing 6 Select Drive Opera...

Page 165: ...10i 1 T110i S T110i Maintenance Guide 165 Chapter 2 Useful Features 7 Select Assign Global Hot Spare Drive 8 Select Start Operation and then select OK 9 Return to the TOP menu screen 10 Select Drive M...

Page 166: ...enance Guide 166 Chapter 2 Useful Features 12 Confirm that a hot spare drive has been created 13 Exit LSI Software RAID Configuration Utility Note To cancel the HotSpare setting select Drive Managemen...

Page 167: ...he LSI Software RAID Configuration Utility takes so long time Run the Check consistency from the Universal RAID Utility on the OS For RAID0 running Check Consistency is not required 1 From the TOP men...

Page 168: ...ration Express5800 R110i 1 T110i S T110i Maintenance Guide 168 Chapter 2 Useful Features 2 Select Select Virtual Drive Operations 3 Select the target virtual drive for Select Virtual Drive 4 Select Vi...

Page 169: ...5 RAID System Configuration Express5800 R110i 1 T110i S T110i Maintenance Guide 169 Chapter 2 Useful Features 5 Select Check Consistency 6 Select Start Operation 7 Select Yes on the next screen...

Page 170: ...ation for Virtual Drive Operation changes to Check Consistency on the Select Virtual Drive Operations screen and the progress is displayed at the bottom of the screen Note The status of Operation Prog...

Page 171: ...ect OK 2 Place Drive Online Use this feature to forcibly put a physical device in the FAIL status online From the TOP menu Drive Management and then Select Drive Operations confirm that the target phy...

Page 172: ...rray Physical Drive Physical Device Physical Device Drive Group Disk Array Disk Array Tips raidcmd is a command that Universal RAID Utility provides Refer to Universal RAID Utility User s Guide for mo...

Page 173: ...to 100 High 8 to 14 Middle 0 to 7 Low Consistency Check Priority Chk Const Rate LSI Software RAID Configuration Utility 15 to 100 High 8 to 14 Middle 0 to 7 Low Setting level of Universal RAID Utility...

Page 174: ...own in Chapter 2 6 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear Windows Application After installing Starter Pack in the server you can run EXPRESSBUILDER as a Windows application Run N...

Page 175: ...enu shown in 2 Home Menu appears when you choose OS installation or no key is pressed Tool Menu shown in 3 Tool Menu appears when you choose Tool menu Normal mode Usually choose this mode if you want...

Page 176: ...ays without installing Windows choose Manual Selection in the step 1 of Setup b Utilities Runs utilities in EXPRESSBUILDER For details see Chapter 2 6 3 Utilities in EXPRESSBUILDER c Versions Shows th...

Page 177: ...d other instruction manuals b Versions Shows the versions of software drivers and EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack easily If the menu is not run o...

Page 178: ...initializes formats it All data on Internal Flash Memory is deleted b Update Copies the data of EXPRESSBUILDER DVD or other media to Internal Flash Memory The data is overwritten and all previous dat...

Page 179: ...ecting the management LAN port to your network enables you to do the following from a remote site by using a web browser and SSH client Managing the server Operating KVM keyboard video and mouse from...

Page 180: ...i Maintenance Guide 180 Chapter 2 Useful Features 8 NEC ESMPRO 8 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService...

Page 181: ...8 2 NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC...

Page 182: ...ations to this server s BMC For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the version...

Page 183: ...lity 9 1 Usage Run the stdclct collect exe contained in the installation folder of this utility This utility is usually installed to the C ezclct folder The log folder is created in the stdclct folder...

Page 184: ...i 1 T110i S T110i Maintenance Guide 184 Chapter 2 Useful Features 10 Ezclct Viewer Ezclct Viewer can display the log files collected by NEC Product Info Collection Utility For details see Ezclct Viewe...

Page 185: ...206 RAID Controller 2GB RAID 0 1 N8103 207 RAID Controller 2GB RAID 0 1 5 6 N8103 208 RAID Controller 4GB RAID 0 1 5 6 N8103 210 RAID Controller 2GB RAID 0 1 N8103 211 RAID Controller 2GB RAID 0 1 5...

Page 186: ...S T110i Maintenance Guide 186 Chapter 2 Useful Features 12 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report...

Page 187: ...Express5800 R110i 1 T110i S T110i Maintenance Guide 187 Chapter 2 Useful Features 13 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Gu...

Page 188: ...ted by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Utilization Describes how to check po...

Page 189: ...2 has been disabled Press F1 to resume F2 to setup The message indicates that DIMM1 and DIMM2 have failed and that DIMM1 has been forcibly started up The next table lists the error messages and the ac...

Page 190: ...system start up 8804 PEI_DXEIPL_NOT_FOUND 8805 DXE_ARCH_PROTOCOL_NOT_A VAILABLE 8808 DXE_FLASH_UPDATE_FAILED The Flash ROM was not written correctly 8830 PEI_RECOVERY_NO_CAPSULE The Flash ROM was not...

Page 191: ...Link Failure A PCIe bus connection failure was detected by the onboard VGA controller Contact your sales representative B201 Onboard LAN 1 PCIe Link Failure A PCIe bus connection failure was detected...

Page 192: ...2 PCIe Link Speed Error Express5800 T110i T110i S A PCIe bus link speed error was detected in PCI slot 2 PCI Slot 1B PCIe Link Speed Error Express5800 R110i 1 A PCIe bus link speed error was detected...

Page 193: ...ler not responding Management controller does not respond Update the BMC firmware C116 Private I2C bus not Responding Private I2C bus does not respond Turn off the power disconnect the server from the...

Page 194: ...s changed since the previous startup If this message appears even when no configuration change has been made contact your sales representative C300 Out of band setup configuration failure Invalid acce...

Page 195: ...on Action 1 3 3 1 No memory in the server Make sure that the DIMMs are correctly installed If the DIMM is installed correctly contact your sales representative 1 5 2 1 No processor in the server Make...

Page 196: ...Check the error message which appears on screen and take the appropriate action for each error No Available Memory in System No available memory in the server Make sure that the memory is correctly in...

Page 197: ...d in PCI slot x Install the PCI boards correctly PCIxx Slot UnCorrectable Error xx 1A 1B 1C Express5800 R110i 1 An uncorrectable error occurred in PCI slot xx PCI Express Uncorrectable Error 1 An unco...

Page 198: ...ritical VBAT Lower Non Critical VBAT Upper Non Critical VBAT Lower Critical VBAT Upper Critical Baseboard Temperature1 Lower Non Critical A temperature abnormality was detected A cooling fan has a fai...

Page 199: ...upply1 Failure detected A power supply unit abnormality occurred Make sure that the power cord is plugged in Power Supply2 Failure detected Power Supply1 AC Lost AC input of a power supply unit was ab...

Page 200: ...rmware Flash Corrupted Node Manager Firmware Flash Corrupted Node Manager Internal Error Node Manager can t communicate BMC Node Manager Firmware Image execution Failed Node Manager Firmware Flash Era...

Page 201: ...n has a failure or is clogged by dusts Contact your sales representative System FAN2 Lower Non Critical System FAN3 Lower Non Critical System FAN4 Lower Non Critical System FAN5 Lower Non Critical Sys...

Page 202: ...ot affect system operation 129 megasas2 Warning Reset command is issued to device Device RaidPort x Any number replaces x While the system is running This event does not affect system operation If thi...

Page 203: ...ing the device XXX ID of the process that was using the device When applying Starter Pack This event does not affect system operation if it is logged when applying Starter Pack 7023 Service Control Ma...

Page 204: ...d hr 0xC004F022 Original hr 0x80049E00 When running an OS for the first time This event does not affect system operation if it is not recorded repeatedly after activating the Windows 1534 Microsoft Wi...

Page 205: ...ceSetupManager Warning A connection to the Windows Update service could not be established When starting system and installing Starter Pack This event does not affect system operation if it is not rec...

Page 206: ...t system operation 46 volmgr Error Crash dump was not initialized When installing an OS Refer to the following website http support microsoft com kb 2756313 129 Megasas35 Warning Reset command is issu...

Page 207: ...010 Microsoft Windows DistributedCOM Error The server xxxxxxxx xxxx xxxx xxxxxxxxxxxx did not do registration in DCOM within the necessary timeout period When installing an OS For details refer to the...

Page 208: ...Error Detailed information about failure of license authentication hr 0x80072EE7 When installing an OS Unless this event is not logged repeatedly after license authentication there is no problem in s...

Page 209: ...depends on your environment Also though the character string of this event may not be correctly displayed there is no problem When creating logical drive by Universal RAID Utility If this event is lo...

Page 210: ...on 8198 Microsoft Windows Security SPP Error License Activation slui exe failed with the following error code hr 0x80070057 When installing an OS running an OS for the first time Unless the applicatio...

Page 211: ...n 12520 Microsoft Windows Hyper V VMMS Warning Auto generating a self signed certificate for server authentication When running the system This event is logged when activating Windows Server 2012 Hype...

Page 212: ...mote media and or Virtual Flash USB Device When the below values are 00 in Details in the event logs Display this event does not affect system operation Word style 0000 0068030E 00000001 00000000 C004...

Page 213: ...violation if it does not correctly impersonate user requests Upon applying Starter Pack This event does not affect system operation 63 Microsoft Windows WMI Warning A provider QLGCWmiProvider has been...

Page 214: ...ror 0xC000000D When running an OS for the first time This event does not affect system operation 3 Microsoft Windows Kernel EventTracing Error Session Microsoft Windows Setup stopped due to the follow...

Page 215: ...Visual Basic Script Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi for each oinstance...

Page 216: ...outparams Dim i RecordCount set outparams oipmi execmethod_ requestresponse oinparams RecordCount outparams ResponseData 3 256 outparams ResponseData 2 Reserve SDR Repository oinparams networkfunction...

Page 217: ...e 0x _ hex outtmp ResponseData 4 End Select Get Sendor Reading Dim sensorData rawData currentValue oinparams networkfunction h4 oinparams lun 0 oinparams responderaddress h20 oinparams command h2d oin...

Page 218: ...h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmethod_ requestresponse oinparams tmpMessage ID Strin...

Page 219: ...efresher AddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorU...

Page 220: ...y A built in flash memory that stored EXPRESSBUILDER as standard You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server managemen...

Page 221: ...0 R110i 1 T110i S T110i Maintenance Guide 221 Chapter 3 Appendix 5 Revision Record Revision Document Number Date Issued Description 10 116 01 104 01 April 2017 Newly created 10 116 01 104 02 May 2018...

Page 222: ...T110i S T110i Maintenance Guide May 2018 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2018 The contents of this manual may not be copied or altered without the prio...

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