NEC Express5800/120Ei, User Manual

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Troubleshooting 8-33
Collect Configuration Information
This section describes on how to collect the information on hardware configuration and inside
specification.
In order to collect information, "Diagnostic Program" is used.
IMPORTANT:
If STOP error, system error, or stall occurred, follow
the procedure below after restarting the system.
1.
Point to [Settings] in Start menu, and click [Control Panel].
The [Control Panel] dialog box appears.
2.
Double-click [Management Tool], and double-click [Computer Management].
The [Computer Management] dialog box appears.
3.
Click [System Tool]
→
[System Information].
4.
Click [Save as System Information File] in the [Operation] menu.
5.
Input the file name to save in the [File Name] box.
6.
Click [Save].
Collecting Dr. Watson Diagnostic Information
Dr. Watson collects diagnostic information related to application errors. The location to save the
information can be specified as you like. For more information, refer to Chapter 5.
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the
label. You can specify the location to save the diagnostic information as you like. For more
information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 for
detail)".
IMPORTANT:
„
Consult with your service representative before dumping the
memory. Dumping the memory while the server is in the successful
operation may affect the system operation.
„
Restarting the system due to an error may display a message
indicating insufficient virtual memory. Ignore this message and
proceed. Restarting the system may result in dumping improper
data.