TO HOLD A CALL
W
HILE
E
NGAGED IN AN
ACD C
ALL
♦
Press
HOLD
key;
held line will flash
green.
♦
Displayed name, ACD Agent number, trunk,
etc. flashes.
T
O
R
ETRIEVE
♦
Lift Handset.
♦
Press
ACD
key.
♦
Upon call
completion press
RELEASE
key.
(Time display)
READY
3
1:09
(Time display)
WATS
TRK No.
Route
3
HLD
(Time display)
WATS
I
F
U
NANSWERED
♦
After a preprogrammed time; automatic recall
is initiated.
♦
Visual and audible signal (rapid flash and ring
burst) will be sent to ACD Agent which
placed call on hold.
13
Summary of Contents for ESERIES
Page 1: ...DTERM SERIES E AgentConsole USERGUIDE ...
Page 50: ...48 NOTES ...