27
In this section, additional Function Keys (e.g.
FEATURE, ANSWER, TRANSFER,
etc.) must
first be programmed on the Agent Console by
the System Administrator.
TO ORIGINATE AN
OUTSIDE CALL
♦
Lift handset or headset.
♦
Press
NON-ACD LINE
key.
♦
Receive dial tone, Dial the Central Office
Access Code, e.g. 9.
♦
Dial desired telephone number.
♦
Use handset
to converse.
3
15:39
WATS
TRK No.
Elapsed Time TRK Type
Date
Time
Day
(Time display)
TO ORIGINATE AN
INTERNAL CALL
♦
Lift handset or headset.
♦
Press
NON-ACD LINE
key.
♦
Receive dial tone.
♦
Dial desired station number; display indicates
digits dialed.
♦
Use handset to converse.
Summary of Contents for ESERIES
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