NEC ESERIES, User Manual

Page: 12 / 52

♦ The number of
incoming calls
handled.
♦ Of the calls handled,
the average time
spent on each call in
minutes, seconds and
tenths of a second.
♦ The cumulative
amount of time spent
in Work mode during
the shift in hours,
minutes and seconds.
♦ The cumulative
amount of time spent
in Break Mode during
the shift in hours,
minutes and seconds.
♦ Finally, the display
shows VACANT.
(Time display)
VACANT
1:02:41 T-BREAK
(Time display)
2:07:41 T-WORK
(Time display)
1:30.9 AVG TALK
(Time display)
138 ACD CALLS
(Time display)
TO SET
AUTOMATIC ANSWER
NOTE: This feature applies only to a station that is
off hook on handset or headset.
NOTE: Automatic Answer applies only to ACD calls.
It does not apply to calls terminated on the agent line
key.
F
ROM
M
ANUAL
A
NSWER
S
TATUS
♦ Press
AUTO
key.
♦ Lamp lights steadily.
♦ Incoming, ACD calls are answered automatically.
“Time in Q: X:XX” is displayed temporarily.
♦ Zip tone is heard
before call is
connected to
ACD Agent.
3 15:39
(Time display)
WATS
No. Elapsed Time Type
AUTO ANSWER
(Time display)
10