NEC ESERIES, User Manual

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♦ Status returned to Ready or Work mode.
NOTE: Depending on the type of MIS system used,
the ACD system can be set up for multiple break type.
♦ Multiple break
types is selected
by the system.
Press the
BREAK
key, lamp lights
steadily.
♦ The agent then
inputs x via the key
pad, one digit
(x=x1-9), then
presses the
#
key.
Then changes to:
ON BREAK
(Time display)
BREAK TYPE = X
(Time display)
BREAK TYPE?
(Time display)
BREAK TYPE?
(Time display)
NOTE: The Supervisor defines Break selection types
in the MIS and provides this information to the Agent.
Example:
Break 1 - Lunch
Break 2 - Restroom
Break 3 - Files
Break 4 - Coffee
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