TO SET/RESET
BREAK MODE
W
HILE
E
NGAGED IN AN
ACD C
ALL
♦
Press
BREAK
key, lamp lights
steadily.
Then changes to:
♦
Position in the Break mode upon completion
of the conversation, will be taken out of queue
and no ACD calls will be routed to the position.
3
(Time display)
WATS
(Time display)
BREAK PENDING
F
ROM
R
EADY
S
TATUS
U
SING A
N
ORMAL
B
REAK
T
YPE
♦
Press
BREAK
key,
lamp lights steadily.
T
O
R
ESET
♦
Upon completion
of Break mode,
press
BREAK
key.
Lamp lights steadily.
Then changes to:
♦
Break mode is canceled
and the LCD display
indicates time spent
on break in minutes
and seconds.
NOTE: Break mode can be set if any call is on hold.
Break Mode may be set/reset when NON-ACD LINE
is actively engaged in a call.
(Time display)
READY
15:00
BREAK OVER
(Time display)
ON BREAK
(Time display)
15
Summary of Contents for ESERIES
Page 1: ...DTERM SERIES E AgentConsole USERGUIDE ...
Page 50: ...48 NOTES ...