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Attendant Call Queuing

DSX Feature Handbook

Features

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13

Features

Attendant Call Queuing

Description

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the
attendant to answer — not busy tone. If you have the attendant as the over

fl

ow destination for Direct Inward

Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered

Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Operation

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as
the over

fl

ow destination for unanswered calls

Attendant Call Queuing

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]

To answer a call

fl

ashing the Operator Call Key:

1.

Press the

fl

ashing Operator Call key.

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Summary of Contents for DSX-160

Page 1: ...Features DSX Telephone Feature Handbook 00 01 13 Introduction Telephone Features ...

Page 2: ...d Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions...

Page 3: ...14 Auto Redial 15 Automatic Handsfree 16 Background Music 17 Barge In Intrusion 18 Call Coverage Keys 19 User Programmable Feature 20 Call Forwarding 21 Call Forwarding Chaining 21 Call Forwarding Cancel 21 Call Forwarding Key 21 Call Forwarding Toggle in a Personal Speed Dial Bin 21 Call Forwarding Confirmation Tone 22 User Programmable Feature 23 Call Forwarding Off Premises 24 Call Timer 26 Cal...

Page 4: ...ge Keys 59 Do Not Disturb Override 61 Door Box Analog 62 Door Box Relays 62 Door Box Chimes 62 Extended Ringing 64 Extension Hunting 65 Circular Hunting 65 Terminal Hunting 65 Uniform Call Distribution UCD Hunting 65 Extension Locking 67 Walking Class of Service and Extension Locking 67 Feature Keys 69 Extension Feature Key Assignments 70 User Programmable Feature 74 Flash 75 Flexible Numbering Pl...

Page 5: ... Line Callback 101 Line Queuing Priority 101 Loop Keys 102 Switched Loop Keys 102 Fixed Loop Keys 102 Answering Priority 102 Meet Me Conference 104 Message Waiting 105 Microphone Mute 106 Handsfree Reply Soft Key 106 Monitor Silent Monitor 107 Music on Hold 108 Names for Extensions and Lines 109 Name Programming Chart 110 Night Service Night Ring 111 Night Service Keys 111 Off Hook Signaling 113 O...

Page 6: ...ns from Service 130 Reverse Voice Over 131 Ringdown Extension 133 Ringing Line Preference 134 Prime Line vs Ringing Line Preference 135 User Programmable Feature 136 Save Number Dialed 137 Selectable Display Messaging 138 Name Programming Chart 140 Single Line Telephones 141 Message Waiting 141 Speed Dial 149 System Speed Dial 149 Personal Speed Dial 149 Unique Speed Dial Entries 149 Storing Line ...

Page 7: ...Record 167 Conversation Record Key for a Co worker s Mailbox 167 Personal Answering Machine Emulation 168 Voice Mail Overflow 168 Message Center Mailbox 168 Interactive Soft Key Shows New Messages 168 User Programmable Features 172 Voice Over 173 Volume and Contrast Controls 174 Volume Control Presets 174 Contrast Control 174 Walking Class of Service 176 Walking Class of Service and Extension Lock...

Page 8: ...Table of Contents vi Table of Contents DSX Feature Handbook ...

Page 9: ...or each telephone Features The Features chapter contains the description and operation for each DSX telephone system feature For feature operation use the convenient operation charts at the end of each feature The System Document CD The System Document CD provided with your system contains documentation software and other DSX resources Insert this CD into your PC and browse through its contents Ch...

Page 10: ...ng a Callback for a co worker Central Office Calls Placing INTERCOM 9 Line number e g 01 Using Line Dial Up to place an out side call INTERCOM Line extension number e g 101 Using Direct Line Access to place an outside call INTERCOM 9 or 90 98 Accessing a Line Group to place an outside call Dial Number Preview Previewing a number before dialing Directed Call Pickup INTERCOM Extension Intercepting a...

Page 11: ...peed Dial INTERCOM System bin 200 299 or Personal bin 701 720 Dialing a System or Personal Speed Dial number Transfer INTERCOM Extension e g 301 Transferring a call to a co worker s extension INTERCOM Extension e g 301 MW Transferring a call to a co worker s mailbox Trunk Line Queuing Trunk Callback 2 Queuing or leaving a Callback for a busy line Voice Mail INTERCOM MW Calling your mailbox from yo...

Page 12: ... 22 Button Display Telephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V MAIL DND CONF HOLD MNO WXYZ In DSX 40 Keys 9 12 undefined For Attendants Key 11 Night Key Key 24 Operator Call Key 1 15 TUE 12 10PM Dir Pro VM00 CL00 g 1093100 2 ...

Page 13: ...E GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V MAIL DND CONF HOLD MNO WXYZ Keys 13 24 are undefined for non attendants in DSX 80 160 Keys 9 24 are undefined for non attendants in DSX 40 For Attendants Key 11 Night Key Key 24 Operator Call Key 1 15 TUE 12 10PM Dir Pro VM00 CL00 g 1093100 1 ...

Page 14: ...ASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V MAIL DND CONF HOLD MNO WXYZ Keys 13 24 are undefined for non attendants in DSX 80 160 Keys 9 24 are undefined for non attendants in DSX 40 For Attendants Key 11 Night Key Key 24 Operator Call Key 1 15 TUE 12 10PM Directory Pro ram V Mail 00 Calls 00 Pa e SP Dial 2 1093100 4 SP Dial 1 g g ...

Page 15: ...ANSWER 1093100 3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 PAGE 1 PAGE 2 ALL CALL PAGE 3 PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 NIGHT ...

Page 16: ...Telephone Illustrations 8 Features DSX Feature Handbook ...

Page 17: ...led information on the system s features The features in this chapterare in alpha betical order like a dictionary and are subdivided into headings as follows Description Read Description to get an overview of the feature Operation Refer to this heading for convenient compact yet detailed operation charts for using each feature ...

Page 18: ... the table the system prevents the call Verified Account Codes if enabled apply only to Forced Account Codes Using Account Codes and Speed Dial To simplify Account Code operation Personal and System Speed Dial bins can contain Account Codes Keep the following in mind when using Speed Dial and Account Codes The Account Code can be either the first or last entry in the bin and must be preceded and f...

Page 19: ... Acct Press Account Code soft key You can optionally press an Account Code Feature Key or dial if enabled 5 For outside calls only a Dial your outside number Toll Restriction may still prevent you from dialing certain outside numbers Forced Account Codes Super Display Soft Key Keyset Soft Key In these instructions Super Display Soft Key Keyset Soft Key Forced Account Codes do not apply to incoming...

Page 20: ...ine displays the date and time while idle and feature status messages just like the 22 and 34 Button Display Telephones The second line is used extensively by Intramail Lines 4 9 are the comprehensive Super Display Telephone soft key definitions To learn more about the display telephones see 22 Button Display Telephone on page 4 see 34 Button Display Telephone on page 5 see 34 Button Super Display...

Page 21: ...s an Operator Call key When the operator has Intercom calls waiting to be answered the calls queue under this key The key winks on when calls are queued The Operator Call key is a permanent assignment for all extensions assigned as operators You cannot change this assignment Attendant Call Queuing is a permanent non programmable feature Operation Attendant Call Queuing helps minimize call congesti...

Page 22: ...f Service COS 1 Line Queuing Line Callback page 101 The attendant can Camp On queue for a busy line This option is enabled in the attendant s Class of Service COS 1 Night Service Night Ring page 111 An attendant with a Night System Mode System key can put the system in the night mode This option is enabled in the attendant s Class of Service COS 1 Removing Lines and Extensions from Service page 13...

Page 23: ... Key Keyset Soft Key In these instructions Super Display Soft Key Keyset Soft Key To enable Auto Redial 1 Place an outside call and receive busy tone 2 Auto Redial Alnd Press to enable Auto Redial The system enables Auto Redial for the last outside call you dialed You see WAITING 30 SEC AUTO REDIAL 1 OF 15 The display shows the interval between callout attempts e g 30 seconds as well as how many t...

Page 24: ...ys Central Office Calls line and loop calls Group Call Pickup keys Hotline Keys Intercom INTERCOM key Last Number Redial REDIAL key Paging keys Park keys Personal Speed Dial bin keys Personal and System Speed Dial Feature Keys The system always provides Automatic Handsfree for Dial Number Preview Directory Dialing Operation If enabled Automatic Handsfree operation is automatic when you press the k...

Page 25: ...dle Incoming calls and Paging announce ments temporarily override turn off Background Music Background Music requires a customer provided external music Operation Broadcast music through the telephone speaker for a more pleasing work environment Background Music Super Display Soft Key Keyset Soft Key In these instructions Super Display Soft Key Keyset Soft Key To turn Background Music on and off 1...

Page 26: ... Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy Barge In Intrusion Super Display Soft Key Keyset Soft Key In these instructions Super Display Soft Key Keyset Soft Key To Barge In on a call 1 Place one of the following types of call Call busy extension Press line key for busy line Press INTERCOM and dial 101 for busy line i e using Direct Line Access...

Page 27: ...ys as they have available Feature Keys on their telephone Call Coverage Keys will intercept the following types of calls Key Ring Calls Ringing Intercom calls Calls to a UCD Group master number Calls ringing a Group Ring master number Transferred calls Call Coverage Keys will not intercept a call ringing the attendant s Operator Call Key Operation Call Coverage keys allow an extension user to cove...

Page 28: ...oft Key To Transfer your call using a Call Coverage key 1 Do not hang up 2 Press TRANSFER 3 Press your Call Coverage key 4 Do one of the following a Announce the call to make a Screened Transfer Hang up if your co worker accepts the call b Hang up to send the call through as an Unscreened Transfer c Press the flashing line key to return to the call if your co worker doesn t want it 5 When you Tran...

Page 29: ...r to dial a code to simultaneously cancel all Call Forwarding sys tem wide The extension must have access level 4 or 5 Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key While the extension is idle pressing the key puts the extension in the Call Forwarding programing mode the same as pressing INTERCOM and dialing 3 If the extension ...

Page 30: ...enabled and the user presses the bin key and waits for at least 6 seconds Call Forwarding is automatically cancelled If the extension has Call Forwarding disabled and the user presses the bin key and waits for at least 6 seconds the prior Call Forwarding mode is automatically enabled if any Call Forwarding Confirmation Tone Keyset users will hear a single confirmation beep after enabling or cancel...

Page 31: ...rn to Call Forwarding Off Premises page 24 for more Ans Machine MORE AME Select Personal Answering Machine Emulation Alternately dial 7 Skip to Personal Answering Machine Emulation page 168 for more Message MORE MSG Select Selectable Display Messaging Alternately dial 8 Skip to Selectable Display Messaging page 138 for more None MORE MORE NONE Select to cancel Call Forwarding Alternately dial 0 3 ...

Page 32: ...ll Forwarding does not reroute Key Ring calls Calls to a UCD Group master number Group Ring calls i e calls to a Ring Group master number UCD Group Calls i e calls to a UCD Group master number Ringing Call Coverage key calls You can set up Off Premises Call Forwarding to reroute all calls or just outside calls If an extension with forwarding set for outside calls only receives a screened Transfer ...

Page 33: ...o store up to 16 digits long HOLD Press MUTE to store a Pause Press FLASH to store a Flash You cannot enter a name using this option If you see 720 IN USE OVERRIDE YES YES Select to override the existing entry and enter a new number NO NO Select to cancel and back up to step 3 c To view the currently enabled Off Premises Call Forwarding number if any VIEW View Select to view the currently stored n...

Page 34: ... user can press their Manual or Automatic Call Timer key to review the duration of that call Timer Reset for Current Call While the display keyset user is timing their call they can press CLEAR at any time to reset the Call Timer to 00 00 00 Automatic Timer Stop The system assigns the Call Timer to the active call When the user terminates the active call the Call Timer automatically shuts down Wra...

Page 35: ...imer key To restart the timer press CLEAR Resetting the Call Timer In these instructions Super Display Soft Key Keyset Soft Key To reset the Call Timer to 00 00 00 while it is running i e timing your call 1 Press CLEAR Reviewing a Call s Duration In these instructions Super Display Soft Key Keyset Soft Key To review the duration of your last timed call 1 While idle press the Manual or Automatic Ca...

Page 36: ...e the exclusive recipient of the call such as a DIL Operation Call Waiting helps busy extension users know when they have additional waiting calls It also lets callers wait in line for a busy extension without being forgotten Off Hook Ringing1 Camp On Tones2 Key Ring Yes No Transferred Outside Call Yes Yes Direct Inward Line Yes Yes Transfer from voice mail UTRF Yes Yes Call Coverage Key Yes No Gr...

Page 37: ... processes these Callbacks on a first in first out FIFO basis If an extension user leaves a Callback request and then fails to answer within four rings the system cancels the Callback Operation With Callback a user does not have to repeatedly call a busy extension back hoping to find it idle Leaving a Callback In these instructions Super Display Soft Key Keyset Soft Key To leave a Callback at a bu...

Page 38: ... the name provided can consist of up to 15 ASCII characters If no DN is received no number or error message displays Operation Caller ID automatically displays the phone number and optional name for incoming outside calls Clearing the Display In these instructions Super Display Soft Key Keyset Soft Key To cancel clear the Caller ID display and return your phone to its normal display You can only d...

Page 39: ... the Caller ID log Your Ring Message Lamp wink on green when you have Caller ID records that you have not yet reviewed View All All Select to review all your Caller ID records You see the following review options Press Volume Up and Volume Down to scroll through your records Review Options On a 3 line display telephone press CHECK to switch between the name page 1 and number page 2 display Callbac...

Page 40: ...Operation The system allows outside calls to ring and be answered at any combination of system extensions Answering Outside Calls In these instructions Super Display Soft Key Keyset Soft Key To answer an outside call An incoming call on a line or loop key will flash red An incoming call on your Direct Inward Line will flash green 1 Lift handset If you have Ringing Line Preference this will answer ...

Page 41: ...system has Line Group Routing enabled user s get the first available line when they press INTER COM and dial 9 See Line Group Routing on page 97 for more Store and Forward Store and Forward is an alternate method of placing outside calls in which the system stores collects the digits a user dials waits for the user to finish dialing and then redials the digits on the selected line Store and forwar...

Page 42: ...pecific line using a Line Dial up or Direct Line Access 1 Lift handset 2 Press INTERCOM 3 Do one of the following a For Line Dial up Dial 9 followed by the line number e g 01 for line 1 If you hear busy tone you may be able to dial 2 to queue for the busy line b For Direct Line Access Dial 1 plus the line number e g 01 for line 1 If you hear busy tone you may be able to dial 2 to queue for the bus...

Page 43: ...d Account Codes In these instructions Super Display Soft Key Keyset Soft Key To place an outside call when both Store and Forward and Account Codes are enabled With Forced Account Codes for Toll Calls Only you do not have to enter an Account Code for local calls Just dial the call normally 1 Do one of the following a Press INTERCOM and dial 9 or optionally 90 98 b Press Switched Loop key Dial the ...

Page 44: ...et Soft Key To check a Personal Speed Dial name and number 1 Press CHECK 2 Do one of the following a Press the Personal Speed Dial bin key once to display the name for the lower numbered bin For example pressing bin 1 in this step displays the name for 701 b Press the Personal Speed Dial bin key a second time to display the number stored in the lower num bered bin For example pressing bin 1 in thi...

Page 45: ...ne Conference lines and or extensions 8 Setting up a Conference In these instructions Super Display Soft Key Keyset Soft Key To set up a Conference 1 Establish an Intercom or outside call 2 Press CONF Your hear Intercom dial tone Your caller hears Music on Hold if installed while they wait for you to set up the Conference 3 Do one of the following a Dial extension you want to add b Place or answer...

Page 46: ...Refer to Tandem Calls Unsupervised Conference page 157 for more Using Conference at a Single Line Telephone In these instructions Super Display Soft Key Keyset Soft Key To use Conference at a single line telephone 1 Establish an Intercom or outside call 2 Hookflash and dial the extension or outside line you want to add 3 Hookflash and dial 10 to set up the Conference If you cannot add additional p...

Page 47: ...y from their desk Spread spectrum technology provides enhanced coverage improved security and increased immu nity to on site interference Fully integrated with the DSX system the Cordless II Telephone offers many standard features such as Call Forwarding Call Coverage Hotline and Voice Mail During installation the Cordless II can be associated with a companion keyset for sim plified call Transfer ...

Page 48: ...p or Volume Down until the cursor replaces the digit you want to change Volume Up moves the cursor left Volume Down moves the cursor right 2 Dial the digit that you want to replace the cursor 3 Do one of the following a Press Volume Up or Volume Down to place the cursor over any other digits you want to edit b Press Volume Down until the entire number displays to the left of the cursor The system ...

Page 49: ...l master number Night Mode Control The extension to which the line is terminated controls the night mode of the line For example if extension 301 has line 1 assigned as a DIL the user can press DND to switch line 1 to its night routing destination Switching line 1 to night mode at extension 304 has no affect on the night mode of the system This flexibil ity could allow a service dispatcher with se...

Page 50: ... attendants priority users and mainte nance personnel Operation Priority users can access lines directly Direct Line Access also lets maintenance personnel access and test individual lines Using Direct Line Access In these instructions Super Display Soft Key Keyset Soft Key To place a call over a specific line using Direct Line Access 1 Lift the handset 2 Press INTERCOM 3 Dial 1 plus the line numb...

Page 51: ...orkers without having to look up or dial your co worker s extension numbers Important If you enable an extension s DSS Keys and leave the extension s default Prime Line programming intact the line keys automatically change to DSS keys when the user lifts the handset When the DSS BLF key is The covered extension is Off Idle On Busy or ringing Flashing fast In Do Not Disturb Placing a Call using a D...

Page 52: ...ow the status of the assigned extension Off Idle On Busy or ringing Fast flash in Do Not Disturb 3 Press DSS key for the co worker you want to call 4 Do one of the following a Press TRANSFER to have the Transfer go through unscreened b Wait for your co worker to answer if you want them to screen the transfer then pressTRANSFER Setting Up DSS Keys Feature Mnemonic Operation Access Level DSS BLF 253...

Page 53: ...use their own digital sta tion port and do not require a separate power supply In programming you assign each installed console to an owner keyset Each console can only have one owner You can assign the following types of Feature Keys to a DSS Console DSS Consoles provide one touch access to extensions lines and system features Account Code Intercom Directory Dialing Save Number Dialed Call Covera...

Page 54: ...efault DSS Console key assignments TRANSFER ANSWER 1093100 3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 PAGE 1 PAGE 2 ALL CALL PAGE 3 PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 NIGHT ...

Page 55: ...ign a Feature Key as a Park Orbit key 4 nn Park Orbit 60 69 Press key to Park or retrieve parked call Busy Lamp Field BLF Off Orbit is idle On Orbit is holding a parked call Wink On green Orbit is holding a call you parked Hotline page 86 Use this option to assign a Feature Key as a Hotline key 5 nnn extension number Press key to call Hotline partner Busy Lamp Field BLF Off Partner extension is id...

Page 56: ...ion to assign a Feature Key as an immediately ringing Group Call Pickup key 9 nn Pickup Group 1 16 Press key to answer call ringing Pickup Group Busy Lamp Field BLF Off No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Group Pickup No Ring page 78 Use this option to assign a Feature Key as a lamp only no ring Group Call Pickup key 10 nn Pickup Group 1 16 Press...

Page 57: ...key The System Night key puts all Key Ring lines and lines terminated to Ring Group master numbers into the night mode The UCD Night key puts all lines terminated to the UCD Group master number into the night mode 18 CLEAR System Night key 18 UCD Group master number UCD Night key Press key to put Key Ring lines and lines terminated to Ring Group master into night mode OR Press key to put lines ter...

Page 58: ...g Account Codes Fast Flash green In the Account Code entry mode On green On a call for which the user has entered an Account Code Call Forwarding page 21 Use this option to assign a Feature Key as a Call Forwarding key 27 Press key instead of pressing INTER COM and dialing 3 Busy Lamp Field BLF Off Extension not call forwarded or in the Call Forwarding setup mode Fast Flash In the Call Forwarding ...

Page 59: ...o use the ANSWER key 1 Press ANSWER to answer any call ringing your extension To use the RELEASE key 1 Press RELEASE to hang up disconnect your active call To use the TRANSFER key 1 Press TRANSFER on your DSS Console instead of the TRANSFER key on your extension DSS Console Hotline Key Assignments Feature Mnemonic Operation Access Level Hotline HL 45 HL Press flashing Hotline key Enter extension f...

Page 60: ...ling either the ringing extension s number or the Ring Group master number Ringing Call Coverage key calls Ringing Group Call Pickup calls Calls ringing the operator s Operator Call key Operation Directed Call Pickup allows co workers to answer each other s calls Using Directed Call Pickup In these instructions Super Display Soft Key Keyset Soft Key To intercept a call ringing a co worker s extens...

Page 61: ... while on hook DIRECTORY COMPANY DIR CMPY Select System Speed Dial Directory Dialing You can optionally dial 32 while on hook 2 Do one of the following a To place the call by scrolling i Press Volume Up or Volume Down until the name you want to call displays ii Dial Dial Select to call the displayed name b To place the call by alphabetical dialing i Dial the first letter of the desired name For ex...

Page 62: ...th the extension s own unique settings Extension Ring Override helps identify ringing phones in large open work areas Key Ring Override A keyset extension can set up unique ringing for each of its Call Coverage Group Call Pickup and line keys If a user needs to know what type of call is ringing their phone Key Ring Override will help Unique Ringing for UCD Groups and Ring Groups UCD Groups and Rin...

Page 63: ...ll ring only for the highest priority call 1 INTERCOM Key 2 Line Key from lowest to highest 3 Loop Key from lowest to highest The Ring Types Ring Type Call Type Intercom Intercom ringing This includes ringing Intercom calls as well as calls ringing Extension Hunting groups Call Coverage keys and the operator s Call key Ring Group Ring Group ringing Recall Recall ringing This includes Hold Park or ...

Page 64: ...t to change Type A Ring Type Ring B MORE B Select to change Type B Ring Type Ring C MORE C Select to change Type C Ring Type Select a new ring tone Dial a new ring tone 0 9 You hear the selection you entered You can optionally press SPEAKER to exit the Distinctive Ringing options Cancel Cncl Select to cancel and back up to the previous step Save Save Select to save your selection and back up to th...

Page 65: ...verride 3 Select the ringing mode you want to change Day Ring Day Select day ring Night Ring Nght Select night ring Delay Ring Dely Select delay ring EXIT EXIT Select to back up to the previous step without making any changes a For the ringing mode selected select the Ring Type RING A EXIT A MORE EXIT Select Ring Type A RING B EXIT B MORE EXIT Select Ring Type B RING C EXIT C MORE EXIT Select Ring...

Page 66: ...ct your line keys Your line keys light EXIT EXIT Press repeatedly to back up step by step b Press the key for which you want to set the Ring Type c Do one of the following i For the key selected choose the Ring Type Dial 1 for Ring Type A Dial 2 for Ring Type B Dial 3 for Ring Type C Dial 0 to Select to have ringing follow Line Override ii For the key selected press the key repeatedly to choose th...

Page 67: ...his DND option Blocks these calls 1 Incoming Outside Calls Blocked Ringing for outside calls including Key Ring calls Off Hook Ringing Call Coverage Keys Group Call Pickup keys Transferred outside calls Hold Park and Transfer recalls Circular or Terminal Extension Hunting calls DILs to the extension if the extension is not the night mode termination DILs to a Ring Group or UCD Group master num ber...

Page 68: ...ithin 10 seconds If DND is enabled the system automatically disables DND for your extension or If DND is disabled the system automatically enables DND type 3 for your extension Off Off Select to turn off cancel Do Not Disturb Alternately dial 0 External Ext Select to block incoming outside calls only Alternately dial 1 Intercom Icm Select to block incoming Intercom calls only Alternately dial 2 Yo...

Page 69: ...s also available to any extension that has a Hotline key for a co worker even without the Class of Service option enabled Operation Easily override a co worker s Do Not Disturb Do Not Disturb Override In these instructions Super Display Soft Key Keyset Soft Key To use Do Not Disturb Override 1 Dial your co worker s extension or press their Hotline key You hear DND tone and see DO NOT DISTURB in yo...

Page 70: ...ce door next to a Door Box Door Box Chimes The system uses Ring Groups to control Door Box chimes When a visitor at the door presses the Door Box call button the Door Box will alert chime all the extensions in the Ring Group to which the Door Box belongs For example if the Door Box and extensions 301 and 302 are in Ring Group 1 pressing the call button alerts 301 and 302 Operation Use an Analog Do...

Page 71: ...ion is available to any member of the Door Box Ring Group as well as any extension with a Call Coverage key for the Door Box Ring Group 1 Place or answer a Door Box call 2 Do one of the following a OPEN OPEN Select to open the Door Box relay if closed activated Alternately press FLASH b CLOSE CLOSE Select to close the Door Box relay if open deactivated Alternately press FLASH c At a single line te...

Page 72: ...eir phone quickly to pick up calls such as a warehouse worker Extended Ringing is available with the following features Direct Inward Line DILs ring for an extended period before routing to the overflow destination Transfer Transferred outside calls ring for an extended period before recalling the transferring extension Operation None Lets calls ring longer that usual to assist co workers that can...

Page 73: ... list A call unanswered at a member extension rings the next extension in the programmed list The call will cycle through the group once until it reaches the last extension in the list Unlike Circular Hunting the call will not cycle back to the top of the hunt list Depending on the hunt type see below Terminal Hunting will occur for transferred outside calls DILs to a hunt group member and ringing...

Page 74: ...e instructions Super Display Soft Key Keyset Soft Key To send a call to a UCD Group 1 Do one of the following a Transfer a call to the UCD Group master number b Set up a DIL to the UCD Group master number c Place an Intercom call to the UCD Group master number d Set up the UCD Group master number as a line s overflow destination Removing Reinstalling your Extension from your UCD Group In these ins...

Page 75: ...available at extension 306 The extension 301 user goes to extension 306 and implements Walking Class of Service The extension 301 user can then use 306 to make long distance calls and Page even though 306 was locked to prevent those features Operation When they leave the office a keyset user can secure their phone to prevent unauthorized use Locking and Unlocking Your Extension In these instructio...

Page 76: ... Select to exit PIN number programming Unlocking an Extension from the Attendant s Phone In these instructions Super Display Soft Key Keyset Soft Key To unlock an extension and clear the extension s PIN number from the attendant s phone 1 Press INTERCOM and dial 3 You must have a PIN number entered for your phone to use this feature 2 When you see ENTER PIN CODE Enter your PIN number HOLD 3 When y...

Page 77: ...s feature 12 Feature Keys The 34 Button Display Telephone features 24 Feature Keys The 34 Button Super DisplayTelephone also features 24 Feature Keys You can assign the following types of Feature Keys to an extension Feature Keys simplify feature operation Account Code Intercom Directory Dialing Park Orbit Call Coverage immediate delayed or no ring Line keys Reverse Voice Over Call Forwarding Mess...

Page 78: ... BLF Off Loop key idle On green You are busy on a loop key call Slow Flash Line is ringing Line page 99 Use this option to assign a Feature Key as a line key 03 nn line number 1 64 Press the key to place or answer call Busy Lamp Field BLF Off Line is idle or not installed On red A co worker is busy on the line or has the line on Exclusive Hold On green You are busy on the line Wink On red On Syste...

Page 79: ...eature Key as a lamp only no ring Call Coverage Key 07 nnn extension number Press key to call cov ered extension or pick up ringing call Busy Lamp Field BLF Off Covered extension is idle On Covered extension is busy Slow Flash Covered extension is ringing Medium Flash Covered extension is in DND for outside calls option 1 Fast Flash Covered extension is in DND for Intercom calls option 2 or All Ca...

Page 80: ... Feature Key as a System Speed Dial key You assign the key to specific System Speed Dial bin There is no BLF for this key type 14 nnn System Speed Dial bin nor mally 200 299 Press key to dial stored number Personal Speed Dial page 149 Use this option to assign a Feature Key as a Personal Speed Dial key You assign the key to a specific Personal Speed Dial bin There is no BLF for this key type 15 nn...

Page 81: ...mp Field BLF On Intercom Directory Dialing is active being used Off Intercom Directory Dialing is inactive off Reverse Voice Over Key page 131 Use this option to assign a Feature Key as a Reverse Voice Over key 23 nnn extension number While on a handset call press key to place a private Intercom call to covered extension Busy Lamp Field BLF Off Assigned extension is idle On Assigned extension is b...

Page 82: ...ling 3 Busy Lamp Field BLF Off Extension not call forwarded or in the Call Forwarding setup mode Fast Flash In the Call Forwarding setup mode Wink Off Extension has Call Forwarding enabled Headset page 84 Use this option to assign a Feature Key as a Headset key 28 Press key to enable or disable headset mode Busy Lamp Field BLF Off Extension is not in the headset mode On Extension is in the headset...

Page 83: ...es the connected telco or PBX offers You must set the Flash parameters for compatibility with the connected telco Operation Extension users can access certain CO and PBX features by interrupting line loop current Flashing and Outside Line In these instructions Super Display Soft Key Keyset Soft Key To Flash the outside line you are on 1 Do one of the following a At a keyset press FLASH b At a sing...

Page 84: ...eration None Change the digits users dial for co workers and other features For this feature You can change the digits a user dials to These digits are normally Attendant Position page 14 Reach the system operator s 0 or 01 04 Central Office Calls Placing page 33 Access a Line Group 90 98 Direct Line Access page 42 Directly access a line 101 164 Extension Hunting page 65 Reach a UCD Group master n...

Page 85: ...rly disconnect when the outside party hangs up Operation Disconnect a co worker s outside call in an emergency CAUTION Forced Line Disconnect abruptly terminates the active call on the line Only use this feature in an emergency and when no other lines are available Using Forced Line Disconnect In these instructions Super Display Soft Key Keyset Soft Key To disconnect a busy line 1 Do one of the fo...

Page 86: ...o the Pickup Group To simplify picking up calls an extension can have Feature Keys assigned as Group Call Pickup keys There are three types of Group Call Pickup keys immediate ring no ring lamp only or delayed ring Operation User Programmable Feature Easily answer a call ringing your Pickup Group even if you don t know which extension is ringing Answering a Pickup Group Call In these instructions ...

Page 87: ... and have your co workers listen in on the meeting Using Group Listen In these instructions Super Display Soft Key Keyset Soft Key To set up Group Listen 1 Place or answer a call using the handset 2 Press SPEAKER twice but do not hang up SPEAKER flashes slowly red 3 Talk to the caller through your handset You and your co workers hear your caller s voice over your telephone speaker Your handsfree m...

Page 88: ... Calls Use Group Ring to call a group of co worker s simultaneously Placing an Intercom Call to a Ring Group In these instructions Super Display Soft Key Keyset Soft Key To make an Intercom call to a Ring Group 1 Lift handset and press INTERCOM 2 Dial the Ring Group number e g 600 3 Wait for co worker to answer If all Ring Group members are busy your call will continue to ring until a group member...

Page 89: ... Do one of the following a If the call doesn t appear on a line or loop key Lift handset b If the call appears on a line or loop key Press the flashing line or loop key Answer a Call to Another Ring Group In these instructions Super Display Soft Key Keyset Soft Key To answer a call ringing another Ring Group of which you are not a member 1 Lift handset and press INTERCOM 2 Dial and the Ring Group ...

Page 90: ...ced Intercom Ringing causes an Intercom call to ring the destination extension You can enable Forced Intercom Ringing system wide for all extensions or a user can dial a code to have their Intercom call ring the destination Operation Talk over the phone Handsfree using the built in speaker and microphone With Handsfree Answerback answer an Intercom call by just speaking toward your phone Using Han...

Page 91: ...nouncements on On EXIT On EXIT b To turn incoming voice announcements off Off EXIT Off EXIT Setting Up Incoming Voice Announcements Feature Mnemonic Operation Access Level Handsfree Answerback VA 82 VA V for voice announce or R for ring SPEAKER to exit 3 5 Setting Up Incoming Voice Announcements In these instructions Super Display Soft Key Keyset Soft Key ...

Page 92: ...using Handsfree Answerback pressing MUTE mutes the Handsfree microphone Off Hook Signaling Outside Calls Depending on system programming an extension in the headset mode can receive either Camp On beeps or Off Hook Ringing for incoming outside calls just like non headset extensions Intercom Calls Depending on system programming an extension in the headset mode can receive either Camp On beeps or V...

Page 93: ...e headset mode An extension in the headset mode will not hear Off Hook Ringing Intercom Calls If the extension is set up to receive Camp On tones for waiting Intercom calls the user will hear tones in their headset when a co worker dials 2 to wait in line Operation User Programmable Feature Using the Headset In these instructions Super Display Soft Key Keyset Soft Key To connect the headset 1 Plug...

Page 94: ...ll on Hold without first pressing the HOLD key The system places a call on Hold automatically when the user presses CONF INTERCOM or a Hotline key Automatic Hold optionally allows a user busy on an outside call to press another line key or a Call Coverage Key to automatically put their initial call on Hold Intercom Hold A user can place an Intercom call on Hold The Intercom call on Hold does not i...

Page 95: ...e Hold Recall STA 301 b If the extension that placed the call on Hold has a programmed name Hold Recall 300 Attendant To pick up an outside call on System Hold 1 Press the flashing line key The line key lights solid green To pick up an outside call on system Hold at a co worker s extension You must know the number of the line that is on Hold 1 Lift the handset and press INTERCOM 2 Dial 4 3 Dial th...

Page 96: ...ay Soft Key Keyset Soft Key To place an outside or Intercom call on Exclusive Hold Single line telephones cannot place calls on System Hold 1 Hookflash 2 Dial 7 and hang up If you leave the call on Hold too long it will recall to you If you hookflash and hang up without dialing 7 the call will recall immediately If you have a call on Exclusive Hold and have a Camped On call waiting dialing 7 will ...

Page 97: ...n Transfer disabling Hotline Automatic Transfer would be helpful Operation Hotline provides partner extensions with one button calling and Transfer Hotline Busy Lamp Indications When the key is The partner extension is Off Idle or not installed On Busy or ringing1 Medium Flash Partner extension is in DND for outside calls option 1 Fast Flash Partner extension is in DND for Intercom calls option 2 ...

Page 98: ...Hotline partner 1 When you hear two beeps speak towards the phone Reassigning Hotline Keys Feature Mnemonic Operation Access Level Hotline HL 45 HL Press flashing Hotline key Enter extension for new Hotline partner HOLD Program another Hotline key or SPEAKER to exit 3 5 Using Hotline In these instructions Super Display Soft Key Keyset Soft Key ...

Page 99: ...ger necessary to remember feature codes to access the telephone s advanced features because the function of the soft keys change as the user process calls For example while on an outside call a display keyset user can press the PARK soft key to Park their call in orbit Operation TBD Use advanced features just by pressing a soft key without remembering feature codes ...

Page 100: ... on setting up Handsfree Answerback and Forced Intercom Ringing see Handsfree and Handsfree Answerback page 82 for more Operation User Programmable Feature Use Intercom to call any co worker Placing and Answering Intercom Calls In these instructions Super Display Soft Key Keyset Soft Key To place an Intercom call 1 Lift handset and press INTERCOM 2 Dial your co worker s extension number 300 427 To...

Page 101: ...s to Key Ring if unanswered at the extension to which it is terminated See Direct Inward Line page 41 for more Hold Calls left on Hold too long recall the extensions that initially placed them on Hold If still unanswered they divert to Key Ring Park Calls parked in orbit recall the extension that initially parked them If unanswered the call diverts to Key Ring Transfer An unanswered Transfer recal...

Page 102: ...Spanish The telephone user can have their telephone display the language with which they are most comfortable Operation Set up a telephone to show displays and soft keys in English or Spanish Selecting the Display Language In these instructions Super Display Soft Key Keyset Soft Key To select the language English or Spanish for your telephone s display 1 Select the display language option Program ...

Page 103: ...ed in the buffer the system inserts the number at the top of the buffer and deletes the duplicate entry The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is pow ered down Operation Quickly redial the last number dialed Using Last Number Redial In these instructions Super Display Soft Key Keyset Soft Key To redial your last call 1 Lift the handset 2 O...

Page 104: ...411 913 555 8764 555 4113 To return to idle press REDIAL again 2 Press the soft key for the number you want to recall The store number dials out 3 The system tries to use the same line as that used for your initial call If that line is busy the system automatically selects a line from the same group as your initial call If you hear busy tone and your extension has Line Queuing you can dial 2 to qu...

Page 105: ...lls Rather than press one of many line keys the user just dials 9 instead Operation Dial a single code to place a call over the first available line in a Line Group Using Line Group Routing In these instructions Super Display Soft Key Keyset Soft Key To place a call using Line Group Routing 1 Lift the handset and press INTERCOM 2 Dial 9 If you don t hear dial tone Line Group Routing is not enabled...

Page 106: ...e system selects the lowest number in the group that is available If that line is busy it automatically selects the next highest line If all lines in the group are busy the user can optionally queue for a line to become free See Line Queuing Line Callback page 101 for more Operation Dial codes to access Line Groups for outgoing calls Using Line Groups In these instructions Super Display Soft Key K...

Page 107: ...outside line Line Key BLF Indications When the key is The line is Off Idle or not installed On red In use or on Exclusive Hold at a co worker s extension On green In use at your extension Wink On red On System Hold at a co worker s extension Wink On green On System Hold at your extension Double Wink On green On Exclusive Hold or recalling your extension Slow Flash red Ringing into the system Slow ...

Page 108: ...le on a call you can press another line key to put your first call on Hold Setting Line Key Ringing Feature Mnemonic Operation Access Level Line Keys RA 72 RAL Line key repeatedly to select ringing mode SPEAKER to exit Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green 2 5 Using your Line Keys In these instructions Super Disp...

Page 109: ...can cels the Callback Line Queuing Priority Selected extensions can have Line Queuing Priority enabled in their Class of Service If more than one extension queues for a busy line the system services the extension with Line Queuing Priority first If more than one extension with priority is queued for the same busy line the system services the priority extensions on a first in first out FIFO basis O...

Page 110: ...an outgoing call they get the first line in the group assigned to the key For incoming calls the Fixed Loop key works just like a Switched Loop key It provides an appearance for any line not assigned to a line key for which the extension has access and ringing Answering Priority When multiple calls ring an extension simultaneously the system services the ringing calls in the follow ing order 1 Rin...

Page 111: ...ures 103 Features a For a Switched Loop key Dial the Line Group code 0 8 for groups 90 98 Dial the outside number b For a Fixed Loop key Dial the outside number Using Loop Keys In these instructions Super Display Soft Key Keyset Soft Key ...

Page 112: ...ltiple party telephone conversation with your co workers Description Capacity Conference circuits 32 Maximum simultaneous users in Conference total of all Conferences system wide 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference lines and or extensions 8 Using Meet Me Conference In these instructions Super Display Soft Key Keyset Soft Key To set up a Meet Me Conference 1 ...

Page 113: ...age Waiting In these instructions Super Display Soft Key Keyset Soft Key To leave a Message Waiting 1 Place Intercom call to a co worker The extension you call can be unanswered busy or in Do Not Disturb 2 Press V MAIL 3 Hang up To answer a Message Waiting 1 Look at your V MAIL key and Ring Message Lamp they should be flashing red 2 Press INTERCOM V MAIL The system cancels the Message Waiting if t...

Page 114: ...ration Talk to a co worker in your office without your caller hearing the conversation Using Microphone Mute In these instructions Super Display Soft Key Keyset Soft Key To activate or deactivate Microphone Mute 1 Press MUTE You can do this any time while on the phone or idle except when an Intercom call is ringing Microphone Mute automatically cancels when you lift the handset If you are in the h...

Page 115: ...ring For example Monitor could help the supervisor of a service department The department super visor could listen to the questions that callers ask without disturbing the service call Operation Monitor a co worker s phone conversation without them knowing you are on the phone CAUTION Monitor provides no warning tones prior to intrusion Monitor may be interpreted as an invasion of privacy Using Mo...

Page 116: ...des silence to these types of calls Music on Hold is available from one of four sources two internal beep tones and two audio input minijacks which in turn connect to a customer provided external music source With Music on Hold enabled transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination Operation Music on Hold is automatic once enabled Ca...

Page 117: ...age 95 Line Keys page 99 Loop Keys page 102 Night Service Night Ring page 111 Park page 118 Speed Dial page 149 Transfer page 161 Operation Names help identify lines and extensions Programming Names In these instructions Super Display Soft Key Keyset Soft Key To program your extension s name If you have access level 4 or 5 use To program a name for a co worker s extension below instead 1 Program N...

Page 118: ... l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left CLEAR While ...

Page 119: ...s a UCD Night Key This type of key controls the night mode status of all lines terminated to UCD Group master numbers It has no affect on Key Ring lines or lines terminated to Ring Group master numbers The entry is 18 UCD Group master number 1 An Extension s DND Key The DND key controls the night mode status of all lines that are DILs to the extension In the day the line rings the extension When t...

Page 120: ...reference lifting the handset answers the call If you have Automatic Handsfree you can press the line or loop key without first lifting the handset To answer a call that is ringing over the Paging speakers 1 Lift the handset 2 Dial 0 Using Night Service Night Ring In these instructions Super Display Soft Key Keyset Soft Key ...

Page 121: ...lowing chart shows when the two types of Off Hook Signaling occur Note that Camp On tones occur for an extension when they are the exclusive recipient of the call such as a DIL Off Hook Signaling for Intercom Calls While an extension user is on a handset or Handsfree call they can receive Camp On tones from a co worker that called them and dialed 2 to Camp On Turn to Call Waiting Camp On page 28 f...

Page 122: ...cess Level Off Hook Signaling OHR 647 OHR Select mode see below Select option see below SPEAKER to exit Off Hook Signaling Modes C Outside line D Hotline I Intercom Off Hook Signaling Options For outside lines C Camp On tone O Off hook ringing 0 None For Hotline C Camp On tone V Voice Over 0 None For Intercom C Camp On tone V Voice Over 0 None 3 5 ...

Page 123: ...e Relay Control allows an announcement broadcast into a Paging zone to activate a system relay This relay is typically used to activate a customer provided Paging amplifier You can assign these relays for Door Box strike control or Page Relay Control but not both If the system relay is programmed for Page Relay Control and an extension or line is set up to ring over External Paging the relay will ...

Page 124: ...ging the relay will activate when the extension rings Door Chime Over External Page Door Box chimes can optionally broadcast over External Paging While Door Box chimes broadcast over External Paging any extension user can dial a code INTERCOM 0 to answer the Door Box After answering a keyset user can press a soft key or FLASH to control the Door Box relay Background Music Over External Page Backgr...

Page 125: ...umber 1 7 or 0 for All Call b Press your Paging key If you are on an Intercom call when you press a Paging key the system disconnects the internal call and activates the page 3 Make announcement and hang up The system may limit the length of your announcement To answer a call that is ringing over the Paging speakers 1 Lift the handset 2 Dial 0 3 Converse with the caller Enabling Incoming Paging Fe...

Page 126: ...ered there it recalls to the extension that parked the call If still unanswered it diverts to Key Ring When an extension has System Park keys the keys provide a Busy Lamp Field BLF for the orbit assigned to the key Distinctive Flash Rate on Recall Park recall features a distinctive flash rate for line keys see the chart below This allows the keyset exten sion user to easily differentiate new calls...

Page 127: ...g the extension that initially parked it and after the call diverts to Key Ring Operation Park In these instructions Super Display Soft Key Keyset Soft Key To Park or retrieve a call in System Park Orbit 1 Do one of the following a Press TRANSFER Dial Dial the System Park Orbit 60 69 b Press your Park key Your Park key winks on green for calls you Park and is on steady for calls your co worker s P...

Page 128: ...the extension that parked the call doesn t have a name Personal Park Recall STA 301 b If the extension that parked the call has a programmed name Personal Park Recall 300 Attendant Park In these instructions Super Display Soft Key Keyset Soft Key ...

Page 129: ... the PBX access code is 98 and the DSX user wants to reach 203 926 5400 they must dial 98 1 203 926 5400 Normally DSX Toll Restriction and Forced Account Codes are applied to the digits dialed after the PBX Access Code This is because any call dialed without the PBX access code is an internal PBX call and usually won t require the restrictions imposed by Forced Account Codes and Toll Restriction O...

Page 130: ...ther the extension has a line or loop key for the line or group If the Prime Line is for a line or group the extension user cannot use the PLA User Pro grammable Feature to customize the setting Idle Prime Line to any line or Line Group is also available at single line telephones Intercom Prime Line With Intercom Prime Line an idle extension user hears Intercom dial tone whenever they lift the han...

Page 131: ...Soft Key To place a call on your Prime Line 1 Lift the handset To bypass your prime line press another key such as a line or loop key before lifting the handset 2 Dial call normally Changing your Prime Line Assignment Feature Mnemonic Operation Access Level Prime Line Preference PLA 752 PLA Press one of your flashing programmable keys INTERCOM or CLEAR for none SPEAKER to exit 3 5 ...

Page 132: ... Privacy helps extension users that don t want their conversations interrupted Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled they are still subject to Barge In attempts and Call Waiting signals to the non private extension Operation None Use Privacy to prevent interruptions at high priority extensions ...

Page 133: ...ines they want to share Privacy Release Groups utilizes a Conference circuit The following table shows the Conference capacities The system s 32 Conference circuits are dynamically allocated as users request them Operation Quickly join in a co worker s outside call Description Capacity Conference circuits 32 Maximum simultaneous users in Conference total of all Conferences system wide 32 Maximum s...

Page 134: ... calls The Private Line does not ring for incoming calls A service dispatcher may want an outgoing only Private Line so they can always get in touch with field technicians Both Ways The keyset has a Private Line for both incoming and outgoing calls An executive may want a both ways Private Line that is available only to them for placing and answering calls You can optionally set up shared Private ...

Page 135: ... of 2 Entry Display Description 00 UNDEFINED The key has no function and the idle menu display is blank 01 Directory Press to access additional soft keys for Intercom System Speed Dial and Personal Speed Dial Directory Dialing 02 Extension Press to directly access Intercom Directory Dialing 03 Personal Press to directly access Personal Speed Dial Directory Dialing 04 Company Press to directly acce...

Page 136: ... Do one of the following a Press the soft key you want to program b Press Volume Up or Volume Down to scroll through the keys 4 Press HOLD 5 Do one of the following a Enter the key option code from the Super Display Telephone Idle Menu Softy Key Options chart b Press INTERCOM Press Volume Up or Volume Down to select the key option 6 Press CONF 7 Do one of the following a Select another key to prog...

Page 137: ... company s automated attendant dialing options The user can for example Place a call to their bank over a DP line After the banking service answers wait 6 seconds The system automatically converts dialing to DTMF Dial additional banking options Operation Use special services such as telephone banking over dial pulse lines Converting Dialing from DP to DTMF In these instructions Super Display Soft ...

Page 138: ...ove problem extensions and lines from service until they can be repaired Removing Lines and Extensions from Service In these instructions Super Display Soft Key Keyset Soft Key To remove or return an extension or line to service 1 Press INTERCOM 2 Dial 40 3 Do one of the following a Dial the number of the extension you want to remove or return to service e g 302 b Dial the extension number of the ...

Page 139: ...uctions to an assistant without interrupting the initial call When the keyset is idle the Reverse Voice Over key functions the same as a Hotline key The key also shows at a glance the status of the associated extension Reverse Voice Over uses a system Conference circuit while it is active The following table shows the sys tem s Conference capacities The system s 32 Conference circuits are dynamica...

Page 140: ...our Reverse Voice Over partner 1 While your telephone is idle press your Reverse Voice Over key You hear two beeps then you can talk to your co worker Optionally lift handset for privacy The key lights green To Transfer a call using your Reverse Voice Over key 1 While on a call press TRANSFER 2 Press your Reverse Voice Over key 3 Do one of the following a Announce the call to make a Screened Trans...

Page 141: ... to dial digits or press additional keys Ringdown extensions are frequently used for lobby phones where the caller just lifts the handset to get the information desk Operation Call another extension group or voice mail just by lifting the handset Using Ringdown In these instructions Super Display Soft Key Keyset Soft Key To use the Ringdown extension 1 Lift the handset or press SPEAKER To bypass R...

Page 142: ...dset and headset calls Simply lift the handset to answer a ringing call Feature Keyset Attendant RLP Y RLP N RLP Y RLP N Does lifting the handset answer the ringing call Intercom page 92 Ringing Intercom calls Yes Yes No1 No1 Key Ring page 93 Line Loop Keys Yes No Yes No Transfer page 161 Yes No Yes No Direct Inward Line page 41 Yes No Yes No Group Ring page 80 Yes Yes N A N A Extension Hunting pa...

Page 143: ...will answer a ringing line not get dial tone on their Prime Line In addition a ringing Prime Line will have priority over any other ringing line The seize priority is as follows Ringing Prime Line Ringing non Prime Line Prime Line Feature Keyset Attendant RLP Y RLP N RLP Y RLP N Does pressing SPEAKER while in the Headset mode answer the ringing call Intercom page 92 Ringing Intercom calls Yes Yes ...

Page 144: ...ng Line Preference 1 Lift the handset or press SPEAKER You automatically answer the call To bypass Ringing Line Preference 1 Before lifting the handset or pressing SPEAKER press one of the following instead INTERCOM Line or loop key Feature Key Using Ringing Line Preference Feature Mnemonic Operation Access Level Ringing Line Preference RLP 757 RLP Y to enable or N to disable SPEAKER to exit 2 5 ...

Page 145: ... the same line as for the initial call However if that line is busy and is part of a Line Group Save Number Dialed will automatically select the next line in the group Save Number Dialed requires a uniquely programmed Feature Key on the extension or DSS Console Operation Save the number you just dialed for quick redialing Using Save Number Dialed In these instructions Super Display Soft Key Keyset...

Page 146: ...9 OUT UNTIL and append the time they are expected back e g 5 00 The total length of the message plus any user appended entries cannot exceed 18 Selectable Display Messages cannot begin with numbers Following are the 16 default Selectable Display Messages While you re away from the phone callers can receive personalized text messages you set up Option Default Message 01 CALL plus 15 user entries Me...

Page 147: ...d Selectable Display Messaging Alternately dial 0 Message MORE Msg Select to set up Selectable Display Messaging Alternately dial 8 Skip to Selectable Display Messaging page 138 for more 3 Do one of the following a Dial the message number 01 16 b Press Volume Up or Volume Down to scroll through the message numbers 4 Press HOLD The selected message displays 5 Do one of the following a Press Volume ...

Page 148: ...6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left CLEAR While editing clears char...

Page 149: ... the main equipment cabinet In DSX 80 160 SLTs connect to ASTU PCBs Each analog port provides power and ring voltage for the connected SLT The analog ports use DTMF receivers Each system provides 10 DTMF receivers that are shared by all connected analog ports Message Waiting Both DSX 40 and DSX 80 160 support FSK Message Waiting lamps DSX 80 160 also provides support for high voltage Message Waiti...

Page 150: ...4 3 Join the conversation in progress Call Forwarding 1 Lift the handset and dial 3 2 Do one of the following a Dial 0 for Cancel your extension s Call Forwarding b Dial 2 for Call Forwarding Busy No Answer c Dial 4 for Call Forwarding Immediate d Dial 6 for Call Forwarding No Answer 3 Dial destination extension 0 for your operator or voice mail master number 4 Do one of the following a Dial 2 to ...

Page 151: ...e rings lift the handset Central Office Calls Placing 1 Lift the handset 2 Do one of the following a For Line Dial Up i Dial 9 followed by the line number e g 901 for line 1 b For Direct Line Access i Dial 1 followed by the line number e g 101 for line 1 c For Line Group Access i Dial the Line Group code 9 or 90 98 3 Dial the outside number Conference 1 Establish Intercom or outside call 2 Hookfla...

Page 152: ...mes are not available at single line telephones To control the relay which in turn controls the Door Box strike 1 Place or answer the Door Box call 2 To open the relay hookflash 3 To close the relay hookflash Flash 1 Place or answer an outside call 2 Hooflash and dial 3 When you hear CO PBX Centrex dial tone dial a new call or use other features provided externally by the connected service Forced ...

Page 153: ...ting dialing 7 will answer the waiting call See Split for more To retrieve a call from Exclusive Hold 1 Hookflash and dial 7 Intercom To place an Intercom call 1 Lift the handset 2 Dial the extension number To call the operator dial the operator s extension number or dial 0 or 01 04 depending on how your system is set up If your call voice announces the destination you can dial 1 to force the call...

Page 154: ... invitation to join the Conference 2 Dial announced Meet Me Conference code 11 or 12 You can join the telephone meeting within the Meet Me Conference time Message Waiting To leave a message for a co worker 1 Place Intercom call to co worker The extension you call can be unanswered busy or in Do Not Disturb 2 Dial 8 and hang up V MAIL flashes fast at the extension you called To answer a Message Wai...

Page 155: ...t be switched manually from the telephone The system does not provide Pulse to Tone Conversion for SLTs Removing Lines and Extensions from Service 1 Lift the handset 2 Dial 40 3 Dial the line 101 164 or extension 300 427 you want to remove from service 4 So one of the following a Dial 4 to return a line or extension to service b Dial 6 to remove a line or extension from service 5 Hang up Speed Dia...

Page 156: ...et up the Conference 4 Hang up If the outside parties disconnect the lines you selected do not have Tandem Calling capability Transfer To transfer your call 1 Place or answer call 2 Hookflash and dial the extension to which you want to Transfer the call To Transfer the call to the voice mail Automated Attendant dial the voice mail master number 700 3 Do one of the following a To transfer the call ...

Page 157: ...er which the call should route For example you can enter 1 for line 1 or 90 for Line Group 90 If you enter a Line Group number the system will follow the Line Group programming and select an available line in the group for the call If you enter a line number and the line is busy when the Speed Dial bin tries to dials out the user hears busy tone If their extension has Line Queuing they can dial 2 ...

Page 158: ...can contain only 16 digits Operation Programming and Dialing Personal Speed Dial In these instructions Super Display Soft Key Keyset Soft Key To program a Personal Speed Dial number 1 Do not lift the handset or press any keys 2 Dial SP 77 3 Do one of the following a Dial the Personal Speed Dial bin number 701 720 b Press a Personal Speed Dial bin key for bins 701 710 4 Press HOLD 5 Do one of the f...

Page 159: ...mally 200 299 4 Press HOLD 5 Do one of the following a Enter the line number you want the system to use when dialing your stored number 1 64 b Enter the Line Group number you want the system to use when dialing your stored number 90 98 c Press INTERCOM if you want to enter Intercom codes 6 Press HOLD 7 Enter the number you want to store up to 32 digits long If storing Intercom codes you can enter ...

Page 160: ...ic Operation Access Level Speed Dial SP 77 SP Press bin key for bins 701 710 HOLD Enter outside line e g 1 Line Group 90 98 or INTERCOM for Intercom feature HOLD Number to store HOLD Name HOLD Press another bin key or SPEAKER to exit 1 5 Programming System Speed Dial Feature Mnemonic Operation Access Level Speed Dial SP 77 SP Dial System Speed Dial bin number e g 200 HOLD Enter outside line e g 1 ...

Page 161: ...P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left CLEAR While editing clears characte...

Page 162: ...dicate that you have an Intercom call on Hold 3 Press your Split Feature Key to switch between your two Intercom calls To Split between your current outside call and an Intercom call 1 Press TRANSFER to place your outside call on Hold 2 Place or answer your new Intercom call 3 Press your Split Feature Key to switch between your Intercom call and outside call To Split between your current Intercom ...

Page 163: ...arge 3 line by 24 character backlit alphanumeric display with 4 Inter active Soft Keys for intuitive feature access It also pro vides 10 Personal Speed Dial bin keys 24 programmable Feature Keys and 12 fixed function keys for streamlined operation Additionally this telephone offers a backlit keypad a headset jack and built in speakerphone Unique features include dual LEDs built in wall mounting an...

Page 164: ...ionally this telephone offers a built in full duplex speakerphone with no external speaker or micro phone required a backlit keypad and a headset jack Unique features include dual LEDs built in wall mount ing and an innovative three position angle adjustment Bluetooth compatibility is available as an option For this feature The lamp does this Caller ID Logging Double wink on green when there is a ...

Page 165: ...ers in Conference total of all Conferences system wide 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference lines and or extensions 8 Setting up a Tandem Call In these instructions Super Display Soft Key Keyset Soft Key To set up a Tandem Call 1 Establish outside call 2 Press CONF Your hear Intercom dial tone Your caller hears Music on Hold if installed while they wait for y...

Page 166: ... Hold While on Hold the tandem callers cannot talk to each other To rejoin a Tandem Call you have Placed on Hold 1 Press CONF Setting up a Tandem Call at a Single Line Telephone In these instructions Super Display Soft Key Keyset Soft Key To set up a Tandem Call at a single line telephone 1 Establish an outside call 2 Hookflash and establish another outside call 3 Hookflash and dial 10 to set up a...

Page 167: ...nce DSX Feature Handbook Features 159 Features Hold To retrieve a line on System Hold at a remote co worker s extension 1 Access the tie line 2 Dial 4 3 Dial the number of the line that is on Hold in the remote system e g 01 for line 1 ...

Page 168: ...ough the data is entered in 24 hour format it always displays in 12 hour format e g 1300 1 00PM The system can auto matically adjust the time for Daylight Savings Time Operation User Programmable Feature The Time and Date shows on telephone displays and prints on system reports Changing the System Time and Date Feature Mnemonic Operation Access Level Time and Date TD 83 TD Enter time in 24 hour cl...

Page 169: ...t are ringing from transferred calls that are recalling Transfer Recall Display The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as after the call diverts to Key Ring It identifies The type of call recalling the extension The extension to which the call was initially transferred Handsfree Transfer Handsfree Transfer allows an extension u...

Page 170: ...n t have to press TRANSFER before your Hot line key 4 Do one of the following a Announce call to make a Screened Transfer then hang up b Press the flashing line key to return to the call if your co worker doesn t want it c Hang up to send the call through unscreened The call will recall to you if unanswered by your co worker If you don t answer the recall the call diverts to Key Ring d Press V MAI...

Page 171: ...s extension number b Press Hotline key for your co worker 2 Listen for two beeps If you hear ringing instead of two beeps you cannot use Handsfree Transfer 3 Do one of the following a Press FLASH to send the call directly to your co worker s speakerphone b Press TRANSFER to get Intercom dial tone and select another co worker for the Transfer Using Transfer In these instructions Super Display Soft ...

Page 172: ...onsole Off Hook Signaling Setup including Camp On Off Hook Ringing for outside calls and Voice Over for Intercom calls See Off Hook Signaling page 113 for more Paging Incoming See Paging page 115 for more Prime Line Assignment See Prime Line Preference page 122 for more Programmable Idle Menu Soft Keys Super Display See Programmable Idle Menu Soft Keys Super Display page 127 for more Ringing Line ...

Page 173: ...additional data Feature Key Ringing RAC 722 Call Coverage Keys RAC Call Coverage Key repeatedly to select ringing mode SPEAKER to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green 2 5 RAL 725 Outside Line Keys RAL Line Key repeatedly to select ringing mode SPEAKER to exit Line keys flash as follows Lamp only On red Immediate ring On green...

Page 174: ...ture HOLD Number to store HOLD twice Name HOLD Dial another System Speed Dial bin or SPEAKER to exit 4 and 5 System Program Access Enter programming password 3 5 Time and Date TD 83 TD Enter time in 24 hour clock using hours 2 digits minutes 2 digits and seconds 2 dig its HOLD Enter date using month 2 digits day 2 digits and year 4 digits HOLD SPEAKER to exit 4 and 5 Intercom Voice Announce for in...

Page 175: ...their Record key Once recorded the voice mail stores the conversation as a new message in the user s mail box After calling their mailbox a user can save edit or delete the recorded conversation The ability to use Conversation Record is controlled by an extension s Class of Service Conversation Record Key for a Co worker s Mailbox An extension user can have a Record key for a co worker s mailbox W...

Page 176: ...up of extensions can overflow to voice mail Key Ring page 93 A line ringing an extension s line keys can overflow to voice mail Message Center Mailbox A Message Center Mailbox is a mailbox shared by more than one extension Any keyset that has a Message Center Key for the shared mailbox can Listen to the messages stored in the mailbox Transfer calls to the shared mailbox Use many other voice mail f...

Page 177: ...l prompt you to leave a message Activating or Canceling Call Forwarding to your Mailbox In these instructions Super Display Soft Key Keyset Soft Key To activate or cancel Call Forwarding to your mailbox 1 Select the Call Forwarding options Program Call Forward Prog Cfwd Alternately do one of the following Press INTERCOM and dial 3 Press your Call Forwarding Feature Key 2 Select or cancel a Call Fo...

Page 178: ...ss SPEAKER to hang up Method B Transfer without first ringing 1 Press TRANSFER 2 Press V MAIL 3 Dial the number of the mailbox to receive the Transfer You can optionally press the DSS key for your co worker Voice mail will prompt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up Method C Using a Call Coverage ...

Page 179: ...1 Do one of the following The portion of the call already recorded is sent to your mailbox as a new message a Press V MAIL b Press a Record Feature Key on your extension or DSS Console Using the Message Center In these instructions Super Display Soft Key Keyset Soft Key To call the Message Center 1 Optional Check the status of the Message Center The Message Center key flashes fast when there are n...

Page 180: ...unk Only Trnk Select forwarding outside calls only Alternately dial 8 When Personal Answering Machine Emulation broadcasts your caller s voice 1 Do one of the following a Do nothing to have the caller s message automatically recorded in your mailbox b Press SPEAKER or lift the handset to intercept the call If your extension is in the headset mode you can only press SPEAKER c With Call Screening di...

Page 181: ...ate a Voice Over but only a keyset can receive a Voice Over Voice Over uses a system Conference circuit The following table shows the system s Conference capacities The system s 32 Conference circuits are dynamically allocated as users request them Operation Get through to a co worker busy on a handset call without interrupting their call Description Capacity Conference circuits 32 Maximum simulta...

Page 182: ...t the volume of Background Music just press HOLD to active BGM and then adjust the volume Contrast Control While a keyset is idle pressing Volume Up or Volume Down adjusts the contrast of the display There are eight user selectable contrast control values The value a user sets is remembered by the system and auto matically restored in the event of a power down or system reset Operation Easily adju...

Page 183: ...ect to preset the off hook ringing volume When you see OffHk Ring press Volume Up and Volume Down to adjust the Off Hook Ringing volume 1 9 c Page Page Select to preset the Page receive volume 1 9 When you see Page press Volume Up and Volume Down to adjust the incoming Page volume d EXIT EXIT Select to exit the Volume Control preset mode Adjusting your Telephone s Volume In these instructions Supe...

Page 184: ...tension 301 user goes to extension 306 and implements Walking Class of Service The extension 301 user can then use 306 to make long distance calls and Page even though 306 was locked to prevent those features Operation An extension user can temporarily use their Toll Restriction and Class of Service options at a co worker s phone Using Walking Class of Service In these instructions Super Display S...

Page 185: ...e your PIN number if you already have one assigned 1 Press INTERCOM and dial 6 2 When you see ENTER PIN CODE Enter your current PIN number HOLD 3 When you see ENTER NEW PIN Enter your new PIN number HOLD When entering your PIN number CLEAR erases your entire entry REDIAL backspaces over erases the last digit entered 4 When you see REENTER NEW PIN Confirm your entry by reentering your new PIN numbe...

Page 186: ...Walking Class of Service 178 Features DSX Feature Handbook ...

Page 187: ......

Page 188: ... 1093099 December 9 2005 Rev 1 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com ...

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