DS1000 02.10.09 Release Notes
New Features in 02.10.09
4
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02.10.09
DS1000 Release Notes
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If a trunk rings an off-premise forwarded extension and the specified outbound route is busy,
the system reroutes the call to the programmed overflow destination (normally Key Ring).
Intercom callers will hear busy tone if the outbound route is busy, and have the option of dial-
ing 2 for Trunk Queuing or Trunk Callback.
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Tandem Trunking must be enabled for the originating trunk (i.e., the trunk that Off
Premise Call Forwarding will reroute).
If a screened Transfer is made to an extension with Trunk Only forwarding, and Tan-
dem Trunking is not enabled for the originating trunk, the transferred trunk immediately
goes to Key Ring when the transferring party hangs up.
If a screened Transfer is made to an extension with All Calls forwarding, and Tandem
Trunking is not enabled for the originating trunk, the transferred trunk will stay at the
transferring extension when that party hangs up.
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Off Premise Call Forwarding is not available at single line telephones.
Off Premise Call Fowarding Example
Call Routes to Emergency Service Number After Hours
A service department dispatcher has Key Ring for trunks 1-4 during the day. The dispatcher
answers calls on those lines and assigns dispatchers accordingly. At night, the calls on trunks 1-4
must automatically route to the technician on call for emergency service. To do this:
1.
In
1003-Direct Termination Day
, make sure trunks 1-4 are assigned as Key Ring trunks (by
pressing CLEAR).
2.
In
1003-Direct Termination Night
, terminate trunks 1-4 directly to the dispatcher’s exten-
sion (e.g., extension 300).
3.
At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is
qualified to take emergency calls.
4.
At the end of the day, the dispatcher presses their Night (System Mode System) Key (nor-
mally key 11) to put the system in the night mode.
5.
After enabling the night mode, the dispatcher implements Off Premise Call Forwarding to
whichever Speed Dial bin represents the technician on call for that evening.
6.
Calls ringing trunks 1-4 at night automatically route to the technician on call.
Programming
0101-Off Premise Call Forwarding
Use this option to enable (Y) or disable (N) an extension’s ability to use Off Premise Call Forward-
ing. By default, this option is disabled (N). When disabled, the Off Premise Call Forwarding option
is hidden on the telephone display.
0101-Call Forwarding
Use this option to enable (Y) or disable (N) an extension’s ability to use Call Forwarding.
If an
extension cannot use Call Forwarding, they cannot also use Off Premise Call Forwarding.
By
default, this option is enabled (Y).
1003-Tandem Trunk
Enable (Y) or disable (N) Tandem Trunking for trunks if Off Premise Call Forwarding should be
able to route incoming trunk calls to an off-premise location.
The originating trunk (i.e., the trunk
that Off Premise Call Forwarding will reroute) must have this option enabled.
If enabled, the sys-
tem can forward an incoming trunk call over a second trunk to an off-premise number. If disabled,
trunk-to-trunk forwarding cannot occur. This option is not required when the system is forwarding
Intercom calls off-premise. The default for this option is disabled (N).
