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Chapter 10: Getting Service and Support
120
Use the above URL for solutions to your issues 24
hours a day
•
Search the Knowledge Base for compatibility
charts, specifications, white papers, technical
drawings, and various other helpful
documents.
•
Explore the FAQ pages for common problems
and solutions.
•
Visit the Message Board to post your technical
questions or to search a vast library of
previous technical support solutions.
•
Browse Service Programs to learn about ways
to extend or enhance your existing warranty.
•
Use the Dealer Locator to find a NEC
Technologies’ sales or service center near you.
Writing NEC
You can mail your questions and comments to
NEC Technical Support at the following address:
Printer Technical Support, Dept. #3390
NEC Technologies, Inc.
305 Foster Street
Littleton, MA 01460-2004
Finding Supplies, Printer Options, and
Spare Parts
To order printing supplies such as Toner modules,
or printer options available for your printer,
contact your SuperScript 870 dealer or call 1-800-
632-2326 to locate the NEC supplies dealer nearest
you.
See “Ordering Supplies and Accessories” in
Chapter 1 of this manual for more information.
Contact NEC at www.nec.com/nectechsupport
for a list of dealers in your area.
NEC Warranty
Your NEC SuperScript 870 printer comes with a
two-year warranty. If you must return your
printer to the factory, please allow 3-5 business
days for replacement.
NEC Service Contracts
After the initial warranty period, fee-based
technical support and service is available. NEC
Customer Engineering and its dealers offer a
complete range of services ranging from onsite
repairs and maintenance to installation site
planning. Several maintenance agreement
programs are available to meet your needs and
budget, including:
Summary of Contents for 870 - SuperScript B/W Laser Printer
Page 1: ...1 3 SUPERSCRIPT 870 Online User s Guide April 1998 ...
Page 82: ...82 Chapter 5 DOS Printing ...
Page 94: ...Chapter 7 Printer Options 94 ...
Page 104: ...Chapter 8 Maintaining Your Printer 104 ...
Page 132: ...132 Appendix A Selecting Print Media ...
Page 140: ...140 Appendix C Specifications ...
Page 150: ...150 Glossary ...
Page 158: ...158 Index ...