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Nautilus Mobia, Service Manual, Page: 6 / 39

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Nautilus Mobia Service Manual Download Page 6

6

Error Code

Resolution 1

Resolution 2

Resolution 3

H01

Cycle power off and on.

Replace MOTOR CONTROLLER

Request Engineering assistance.

H02

Cycle power off and on.

Replace MOTOR CONTROLLER

Request Engineering assistance.

H03

Cycle power off and on.

Make sure customer is not attempt-

ing to stop belt intentionally with 

feet.

Check that belts are not overtight-

ened. Lubricate belts.

H05

Cycle power off and on.

Replace I/O CABLE.

H06

Cycle power off and on.

Replace MOTOR CONTROLLER 

Replace UPPER CONSOLE

H07

Cycle power off and on.

Make sure customer is not manu-

ally advancing or reversing the belt 

when machine is on. Do not use feet 

to accelerate belts.

Request Engineering assistance.

H08

Cycle power off and on.

Make sure customer is not using a 

long extension cord.

Request Engineering assistance.

H11

Cycle power off and on.

Turn power off and wait 5 minutes.  

Use MOTOR CONTROLLER replace-

ment instructions to verify all wiring 

connections.

Replace MOTOR CONTROLLER

H12

Cycle power off and on.

Turn power off and wait 5 minutes.  

Use MOTOR CONTROLLER replace-

ment instructions to verify all wiring 

connections.

Replace MOTOR CONTROLLER

H14

Cycle power off and on.

Replace MOTOR CONTROLLER 

H15

Cycle power off and on.

Lubricate decks according to sched-

ule in OM.

Request Engineering assistance.

H16

Cycle power off and on.

Make sure customer is not manu-

ally advancing or reversing the belt 

when machine is on. Do not use feet 

to accelerate belts.

H17

Cycle power off and on.

Make sure customer is not manually

advancing or reversing the belt

when machine is on. Do not use feet

to accelerate belts.

Request Engineering assistance.

H18

Cycle power off and on.

Replace MOTOR CONTROLLER 

H19

Cycle power off and on.

Turn power off and wait 5 minutes.  

Use MOTOR CONTROLLER replace-

ment instructions to verify all wiring 

connections.

Replace MOTOR CONTROLLER

H20

Cycle power off and on.

Replace MOTOR CONTROLLER 

C01

Cycle power off and on.

Replace UPPER CONSOLE

C02

Cycle power off and on.

Replace I/O CABLE.

Replace MOTOR CONTROLLER

C03

Cycle power off and on.

Replace UPPER CONSOLE

Console Error Code Troubleshooting

When the Mobia™ fitness machine detects an unexpected situation with it’s electronic components, in most cases it will stop the displays and display an error 

code. The error code will be displayed as shown below. If Engineering assistance is recommended contact Customer Care.

Summary of Contents for Mobia

Page 1: ...nt Disconnect all power and allow to sit for 5 min before you service this machine Some components of the equipment can be heavy or awkward Enlist the service of a second person when you do maintenanc...

Page 2: ...months Moderate user 3 5 hours week every 2 months Heavy user more than 5 hours week every month We recommend that you use the following 8300 Silicone Spray available at most Hardware and Auto Parts s...

Page 3: ...isible proceed to step 2 3 If no lights are visible disconnect power cord and wait for 5 minutes Remove rear step and inspect that wires are connected securely Motor Control ler replacement instructio...

Page 4: ...peed is desired use speed up key to adjust to the appropriate speed and walk normally on the belts 6 Speed displayed is not accurate 6 1 Display set to wrong unit of measure Eng lish Metric Change dis...

Page 5: ...per electronics If above steps have not resolved issue replace UPPER CONSOLE 12 Tick sound once per revolution or scraping noise from under treadle 12 1 Belt alignment Belt seam may be contacting meta...

Page 6: ...wiring connections Replace MOTOR CONTROLLER H14 Cycle power off and on Replace MOTOR CONTROLLER H15 Cycle power off and on Lubricate decks according to sched ule in OM Request Engineering assistance...

Page 7: ...THE TRANSMITTER ACTIVE AND DRAIN THE BATTERY IN THE TRANSMITTER Note Note Note O NOT USE ABRASIVES OR CHEMICALS SUCH AS STEEL WOOL OR ALCOHOL WHEN YOU CLEAN THE CHEST STRAP A PERMANENTLY F THE ONSOLE...

Page 8: ...pairing this machine Tools Required 2 Phillips Screwdriver 1 Remove 4 indicated bolts using 4mm hex wrench 2 Slide Rear Step toward back of machine and lift off 3 Remove 4 indicated screws using a 2 P...

Page 9: ...4 bolts indicated from the Rear Upright Support Bracket using a 4mm hex wrench and remove it 9 Remove indicated bolt between right side Upright and right Roller Plate 10 Disconnect Console Data Cable...

Page 10: ...13 Remove right Upper Hand Bar and pull cable through the tube 14 Remove the 5 indicated screws from Console Access Door using a 2 Phillips screwdriver 15 Lower the Console Access Door and set aside U...

Page 11: ...d upright tubing Replacing the Console Electronics To reduce the risk of electrical shock always unplug the power cord and wait 5 minutes before cleaning maintaining or repairing this machine Tools Re...

Page 12: ...crew is removed tape can be used to temporarily hold door in place 6 Use fingers to remove the Console Data Cable as shown 7 Remove the 3 indicated screws from both the right and left sides of the Con...

Page 13: ...er 2 Standard Screwdriver 1 Remove the 4 indicated bolts using a 4 mm hex wrench 2 Slide Rear Step toward back of machine and lift off 3 Remove the 4 indicated screws using 2 Phillips screwdriver 4 Re...

Page 14: ...e the indicated ground screw using 2 Phillips screwdriver 10 Remove the wires from the A C Inlet noting their location 11 Using a 2 Standard screwdriver press down on the retaining tabs and remove the...

Page 15: ...2 Phillips Screwdriver 1 Remove the 4 indicated bolts using a 4 mm hex wrench 2 Slide the Rear Step toward the back of machine and lift off 3 Remove the 4 indicated screws on the Rear Left Cover using...

Page 16: ...ribs are engaged properly in Large Pulley grooves 10 Roll the Roller Pulley forward ensuring belt stays on Small Motor Roller 11 Continue rolling forward until Belt is fully installed 12 Remove the zi...

Page 17: ...acing the Motor Control Board Always unplug power cord from treadclimber fitness machine to wall outlet and wait five minutes before performing repairs Figure 1 Tools Needed 2 Phillips screwdriver 5mm...

Page 18: ...Please place defective motor control board in the replacement board packaging and use included prepaid next day air label to return to Nautilus This is very important as this board will be repaired a...

Page 19: ...the 4 indicated bolts of the Rear Step using a 4 mm hex wrench 2 Slide Rear Step toward the back of machine and lift off 3 Remove the 4 indicated screws of the Right Rear Side Cover using a 2 Phillip...

Page 20: ...structions and remove the Drive Belt 9 Remove the 4 bolts indicated from the Rear Upright Support Bracket using a 4mm hex wrench and remove it 10 Cut off indicated zip ties being careful to not cut an...

Page 21: ...s unplug the power cord and wait 5 minutes before cleaning maintaining or repairing this machine Tools Required 2 Phillips Screwdriver 13 mm wrench 5 mm hex head wrench 1 Remove the 4 indicated bolts...

Page 22: ...Slide the Left Rear Side Cover off of the machine 7 Slide both Bar Covers to the Upper Hand Bars and tape them there 8 Refer to the Drive Belt removal instructions and remove the Drive Belt 9 Remove t...

Page 23: ...from each side using a Phillips screwdriver 12 Remove the outer Upright Covers by pulling at the center and flexing outward Set them aside 13 Remove the lower Cylinder bolt using a 5 mm hex wrench 14...

Page 24: ...Cylinder bolt using a 5 mm hex key and 13 mm wrench 16 Remove Cylinders 17 Remove the 4 indicated bolts using a 13 mm wrench 18 Tilt the Treadle Assembly to the side until the Shock Mounting Post clea...

Page 25: ...re cleaning maintaining or repairing this machine Tools Required 2 Phillips Screwdriver 2 13 mm wrenches 5 mm hex wrench 10 mm socket 1 Follow Treadle Assembly Removal procedures to remove Treadle Ass...

Page 26: ...de Step plastics using a 2 Phillips screwdriver 4 Remove the plastic Side Step by pulling it straight off of the Treadle 5 Remove the 2 indicated screws from both sides using a 2 Phillips screwdriver...

Page 27: ...nches 8 Remove the Front Roller by sliding it out of the belt 9 Remove the 2 indicated screws using a 2 Phillips screwdriver 10 Remove the 4 bolts holding the Treadle Stop on using a 10 mm socket 11 P...

Page 28: ...ide Bearing Plate using a 5 mm hex wrench 13 Remove the Side Bearing Plate from the Bearing by hand 14 Elevate the Treadle slightly and slide the belt off 15 Installation is the reverse procedure Foll...

Page 29: ...machine see the Walking Belt Replacement instructions for more details on the disassembly procedures Note This procedure is shown with the Treadle Assembly removed but it can be done with the Treadles...

Page 30: ...hillips Screwdriver 2 13 mm wrenches 5 mm hex wrench 10 mm socket 1 Follow the Treadle Assembly Removal procedures to remove Treadle Assembly THIS STEP REQUIRES TWO PEOPLE 2 Remove the Drive Pulley us...

Page 31: ...the Belt Tensioning Screws and brackets using a 5 mm hex wrench 7 Remove the 2 Roller Bracket bolts using two 13 mm wrenches 8 Remove the Front Roller by sliding it out of the belt 9 Installation is t...

Page 32: ...ing this machine Tools Required 2 Phillips Screwdriver 2 13 mm wrenches 5 mm hex wrench 4 mm hex wrench 1 Follow Treadle Assembly Removal procedures to remove Treadle Assembly THIS STEP REQUIRES TWO P...

Page 33: ...Plate using a 5 mm hex wrench 5 Remove the Side Bearing Plate from the Bearing by hand 6 Invert the Treadle Assembly and remove the 2 indicated screws using a 4 mm hex wrench 7 Remove the 2 indicated...

Page 34: ...is identical for both sides 10 Slide the Treadle off of the Roller Bearing until clear of Rear Roller 11 Slide the Rear Roller out of the second Treadle 12 Assembly is the reverse procedure See Virtu...

Page 35: ...ring this machine Tools Required 2 Phillips Screwdriver 2 13 mm wrenches 5 mm hex wrench 4 mm hex wrench 1 Follow Treadle Assembly Removal procedures to remove Treadle Assembly THIS STEP REQUIRES TWO...

Page 36: ...Plate using a 5 mm hex wrench 5 Remove the Side Bearing Plate from the Bearing by hand 6 Invert the Treadle Assembly and remove the 2 indicated screws using a 4 mm hex wrench 7 Remove the 2 indicated...

Page 37: ...10 Install washer shaped yellow bushings onto metal spacers 11 Insert 4 metal spacer washer assembly into hat shaped bushings 12 Align center block and re install fasteners tighten only until nut has...

Page 38: ...aning maintaining or repairing this machine Tools Required 2 Phillips Screwdriver 13 mm wrench 5 mm hex head wrench 1 Remove the 4 screw plugs R 2 Remove the 16 indicated retaining screws P from each...

Page 39: ...m hex wrench 5 Swing the Cylinder to the side while supporting the Treadle with one hand Lower the Treadle 6 Remove the upper Cylinder bolt using a 5 mm hex key and 13 mm wrench 7 Remove the Cylinder...

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