Error Code Chapter2. Receipt Printer
© 2009
Nautilus Hyosung Inc.
All Rights Reserved. 2-3
Error Code
Description
Trouble shooting
2DN0000
Failed to connect
communication between
Receipt printer and SP
1.Check if communication cable or
com port is not connected
9720000
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722010
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722DN0
Failed to connect
communication between
Receipt printer and SP
1. Check if communication cable or
com port is not connected
AXXX100
The feed lever of the receipt
printer is open.
It was detected that the feed
lever was open while the receipt
printer was operating.
1. Remove receipts and close the feed
lever.
2. Check if the micro switch of the feed
lever normally operates.
3. Check if cable of the micro switch of
the feed lever is cut or the connector
is wrongly inserted.
4. Check logic related to the micro
switch of the feed lever in the Slip
Printer board.
AXXX200
The thermal head of the receipt
printer is overheated (before the
receipt printer starts to operate).
1. Check and replace the terminal
printer head.
2. Check logic related to TPH of the
Slip Printer board.
AXXX300
Receipt paper jam
A jam error occurred while the
receipt printer operates.
1. Remove paper jam and paper
scraps.
2. Check the lever operatio position in
the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the
connector is wrongly inserted.
5. Check logic related to jam detection
in the Slip Printer board.
AXXX400
Receipt paper is empty.
It was detected that paper was
empty while the receipt printer
was operating (when the paper
empty sensor detected the
light).
1. Fill paper.
2. Check the lever operation position
in the sensor.
3. Check if cable is cut or the
connector is wrongly inserted.
4. Check logic related to the paper
empty sensor in the Slip Printer
board.