Nautilus Hyosung MX5300 Page 31 Error Code List Download

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Error Code Chapter3. Cash Dispenser

Nautilus Hyosung Inc.

Error Code

Description

Trouble shooting

4DN00

Abnormal communication
(device is offline, communication
cable is disconnected)

1. Do Reset at operator function.
2. Check the communication cable
3. Reboot ATM

400FF

In case of remaining cash in
transport

1. Check the remained notes in

Transport.

2. Check a dust in Transport.
3. Check the sensor Cable.

Summary of Contents for MX5300

Page 2: ...4 New Publication All 2 V1 1 2010 3 Modified the incorrect words 3 V01 00 02 2013 1 28 Changed the manual format Updated Error Code 4 V01 00 03 2014 6 23 Updated all chapters by Model Name of ATM cha...

Page 4: ...014 USB port is detached USB port is detached 9723013 Failed to download firmware to device Failed to download firmware to device 9723012 Failed to read firmware version Failed to read firmware versio...

Page 5: ...4 Check logic related to the micro switch of the feed lever of the Slip Printer board 2001400 The thermal head of the receipt printer is overheated before the receipt printer starts to operate 1 Check...

Page 6: ...d try to initialize 2080300 Paper jam after printing cutting paper or discharging paper 1 Remove jammed paper between printer head and rollers 2 Check and clean sensor 3 Replace sensor 2080400 Detecti...

Page 7: ...s 3 Check if cable of the micro switch of the feed lever is cut or the connector is wrongly inserted 4 Check logic related to the micro switch of the feed lever in the Slip Printer board AXXX200 The t...

Page 8: ...n the return motor and check related logic AXXX600 During the test in the offline mode of the Slip Printer 1 Turn on ff the Slip Printer AXXX800 Receipt paper cutting error Receipt paper cutting faile...

Page 9: ...3rd cassette miss feed during dispense operation 1 Check notes in 3rd Cassette 2 Check JAM in 3rd Cassette and reload 4009D 3rd cassette not available during dispense reserved operation 1 Check the 3r...

Page 10: ...mmed notes on CDU return path 2 Remove dust in CS41AB CS4AB CS13 Sensor 3 install after rearranging notes in cassette 40073 The remaining notes at the sensor in front of the 4th CST after dispense ope...

Page 11: ...uring dispense reserved operation 1 Remove the remaining notes at a sensor in front of the Cassette 2 Realign notes in the cassette 3 Check abnormal clutch 4 Check abrasion of the cassette box pick un...

Page 12: ...during dispense reserved operation 1 Check the 2nd cassette mounting 2 Sensor CS17 Operation Check 4004D 1st cassette not available during dispense reserved operation 1 Check the 1st cassette mounting...

Page 13: ...1 Check notes in Reject box 2 Rearrange notes in Cassette 3 Remove dust in CS1AB CS15AB CS31AB CS41AB 4 Check dust existing in Main Motor Encoder Slit 5 Check Index value of notes each cassette 40040...

Page 14: ...module 1 Check if the Reject Gate Solenoid cable is disconnected 40030 Main motor speed error 1 Initialize 2 Check Main Motor Encoder Slit 3 Initialize after Power On Off 4 Check Encoder Sensor CS8 BR...

Page 15: ...or occurs after checking CS13 sensor operation 40023 CS11A CS11B dark detection during initializing or dispense reserved operation 1 Remove the remaining notes and foreign objects at the position of t...

Page 16: ...tes and foreign objects at the position of the CS2 CS4B sensor 2 Check if the CS2 CS4B sensor cable is disconnected 3 Exchange a sensor after abnormal operating the CS2 CS4A Sensor 40018 CS4A Dark det...

Page 17: ...ette number setting error 1 Check number of Cassette 2 Cassette set the retry Less than 4 400BC The communication data length does not match 1 Check received command 2 Check communication cable 3 Chec...

Page 18: ...Cassette 2 Check JAM in 4nd Cassette and reload 4007B CS41AB dark detection during initialize reserved operation 1 Remove the remaining notes at a sensor in front of the 4th Cassette 2 Sensor CS41AB O...

Page 19: ...Operation Check 40062 The remaining notes at the sensor in front of the 1st CST after dispense operation CS1AB 1 Remove the remaining notes at a sensor in front of the 1st Cassette 2 Sensor CS1AB Ope...

Page 20: ...notes dispensing on the CDU from the upper unit 1 Check received command 2 Check communication cable 3 Check CDU Firmware Version 4004E 2nd cassette not available during dispense reserved operation 1...

Page 21: ...es 1 Check notes in Reject Box 2 Remove notes jammed in CDU 3 Remove dust in CS13 Sensor 4 Exchange sensor after abnormal operating CS13 Sensor 40041 Error if re driving is over 5 times 1 Check notes...

Page 22: ...Error of double detecting module including sensor CS5_1 CS5_2 during dispensing bills 1 Check CDU Board Segment 2 Initialize 3 Read data of Read Double Sensor Command 40032 Error of Gate Solenoid modu...

Page 23: ...occurs after checking CS13 sensor operation 40028 CS13 Dark detection during initializing or Dispense reserved operation 1 Remove the remaining notes and foreign objects at the position of the CS13 se...

Page 24: ...ign objects at the position of the CS4A B sensor 2 Check if the CS4A B sensor cable is disconnected 3 Exchange a sensor after abnormal operating the CS2 CS4A B Sensor 40019 CS2 CS4B dark detection dur...

Page 25: ...d 2 Check the CDU firmware version and refer to specifications 974FF The remained note is detected when the notes start to be dispensed 1 Check the remained notes in Stacker 2 Check a dust in stacker...

Page 26: ...sensor pollution CS13 3 Clean sensor and replace if necessary 97421 CS1A B Dark detection 1 Check the remained notes for sensor CS1A B 2 Check for sensor pollution CS1A B 3 Clean sensor and replace i...

Page 27: ...h Dispenser configuration error 1 Reconfigure denomination at supervisor mode 971A6 Cash Dispenser configuration error SP Auto Recover Fail 3 Times 1 Reconfigure denomination at supervisor mode 971A5...

Page 28: ...cker 3 Check the sensor Cable 974AA Failed to download firmware Check the firmware file 9749F Cassette 3 misfeed Cassette status is OK 1 Check the notes in cassette 3 9747C Cassette 4 misfeed Cassette...

Page 29: ...or sensor pollution CS1A B 3 Clean sensor and replace if necessary 97418 CS4B Dark detection 1 Check the remained notes for sensor CS4B 2 Check for sensor pollution CS4B 3 Clean sensor and replace if...

Page 30: ...1 Reconfigure denomination at supervisor mode 971A5 Invalid mix number 1 Reconfigure cash dispenser at supervisor mode 971A3 In case the number of bills dispensed exceeds the maximum dispensing bill...

Page 31: ...uble shooting 4DN00 Abnormal communication device is offline communication cable is disconnected 1 Do Reset at operator function 2 Check the communication cable 3 Reboot ATM 400FF In case of remaining...

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