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Q. Temperature output is limited.

A.

 To maintain BEAB Care performance 

for additional user safety, Thermostatic 

Care units have the maximum outlet 

temperature factory set and limited to a 

nominal  41 °C. 
The Thermostatic Plus models are 

supplied with the maximum outlet 

temperature limited to a nominal 47 °C.
Maximum outlet temperature options can 

be selected via dip switches mounted 

on the display PCB. This should be 

completed at installation by the installer  

as described on page 16.

Q. Spray pattern from the handset is 

poor.
A.

 Clean the spray nozzles or Select a 

different spray mode by rotating the spray 

plate.

Q. The shower switches off too 

quickly.

 

A.

 The shower timed operation is set too 

low. See changing the shower operational 

programmes on page 16. This should be 

carried out by the installer at installation.

Q. Shower runs on for about 6 seconds 

after pressing start  / stop button then 

switches OFF.
A.

 This is normal. Unit is in automatic 

phased shutdown mode indicated by the 

horizontal bars in the display counting 

down, 3–2–1–OFF. This feature ensures a 

cool start up temperature for the next user.

Q. Water is dripping from the bottom 

of the shower.
A.

 Safety pressure relief may have 

operated. This will need to be replaced. 

Please contact the MX service line.
Check the inlet mains water connection.
If the pressure relief valve has operated 

check the hose and handset are NOT 

partially or fully blocked. These would 

need to be replaced. Please contact the 

MX service line. 

Q. The shower filter and/or the handset 

keeps blocking or filling up with solid 

material.

 

A. Following the initial installation no solid 

materials should remain in your cold water 

supply or the electric shower unit. There is 

a problem with your water supply. Contact 

a plumber for advice.

      

Q. The shower hose or shower hand 

set become damaged or is leaking. 
A.

 Contact MX Customer Care and they 

will advise of a suitable replacement.

Q. My electric shower is out of the 

warranty period and is no longer 

working.
A.

 Please contact MX Customer Care for 

advice.

Customer Care Department

Telephone: 0845 505 2211   Fax: 0845 850 0757

9.00 am – 5.00 pm Monday to Friday

TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS

Summary of Contents for Thermostatic Care QI

Page 1: ...ntrol Instantaneous Electric Shower Installation and User Instructions IMPORTANT This Step by Step guide should be given to the customer after installation and demonstration Thermostatic Care QI Therm...

Page 2: ...s shower models have been specially designed for Quick Installation Both water and electrics can enter the shower unit from 8 different positions The unit is wired internally to accept mains cable fro...

Page 3: ...ntee Card Thermostatic Care QI Temperature Flow Control START STOP Temperature FLOW Shower accessories shown may vary with product type 1 ShowerUnit 2 ShowerHandset 6 Flexible ShowerHose 9 Additional...

Page 4: ...e user operating instructions Tick off as you complete 1 SHOWER UNIT FAMILIARISATION Thermostatic Care QI Temperature Flow Control START STOP Temperature FLOW Temperature buttons Warmer push button Co...

Page 5: ...entered inside the unit because of an incorrectly fitted cover DO NOT place items such as soap shampoo or other such bottles on top of the unit as liquid could leak through the joint between the cover...

Page 6: ...the wall plugs Chose a flat piece of wall to avoid the possibility of distorting the back plate and making the front cover a poor fit Exercise great care when using power tools near water The use of a...

Page 7: ...solating valve must be fitted between the rising main and the unit to comply with water regulations and to allow for routine maintenance and servicing BATH COLD WATER MAINS SUPPLY SEPARATE PERMANENTLY...

Page 8: ...8 litres per minute The maximum static pressure is 1000kPa 150lb sq in 10 Bar NOTE For 9 5kW units the minimum running pressure must be obtained at 9 L min For 10 5kW units the minimum running pressur...

Page 9: ...the handset Remove the four front cover fixing screws and lift the cover off complete with the warmer and cooler push buttons and flow control knob in place Note there is a connector and lead attache...

Page 10: ...GUIDE Showerunitcanbemounted eithersideofriserrail Heightof showerhead andshower tosuituser s requirements Mainscoldwatersupply eithertop bottom left rightorrearentry 25mmminimum Outlineofbathor showe...

Page 11: ...diagram right the shower unit can be both plumbed and wired from 8 different positions n Top right n Top left n Bottom right n Bottom left n Right side n Left side n Rear right n Rear left Removable...

Page 12: ...nections CONT The shower back plate incorporates into the lower right and left hand side of the back plate removable trim sections to allow easy access when deciding on and connecting to the water mai...

Page 13: ...50 Hz a c electrical supply ELECTRICAL SPECIFICATIONS IMPORTANT The heating elements on the UK models are manufactured to 240V specification and will give a lower kW rating if the voltage supply is b...

Page 14: ...L The outer sheath of the supply cable must be striped back to the minimum length as illustrated and the earth conductor must have an earthing sleeve fitted IMPORTANT Ensure that the terminal block s...

Page 15: ...block IMPORTANT DO NOT switch on the electricity supply until the shower cover has been fitted The diagram below shows a schematic wiring diagram IMPORTANT The use of connections within the unit or o...

Page 16: ...atic Care models are factory set in BEAB Care mode with settings as follows the audible feedback is ON single bleep on each push button command maximum temperature lock set to PROGRAMME 1 This limits...

Page 17: ...ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP ON DIP ON DIP ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP 1 2 3 4 5 6 ON DIP...

Page 18: ...lay PCB connector to the rear of the front cover as illustrated making sure that the connector pins are fully engaged The cover can now be fitted and secured with the four fixing screws provided Follo...

Page 19: ...ing the locking cap Then fit the soap dish dampening the rail will make it easier to slide on Finally fit the hose retaining ring onto the bottom of the rail below the soap dish 6 Replace the rail ass...

Page 20: ...er to fill the unit this only happens on the first start up operation IMPORTANT If the button does not respond ensure that the flying lead from the PCB has been connected to the back of the front cove...

Page 21: ...UT DOWN operation PHASED SHUT DOWN The Phased Shut Down operation is activated when the shower is stopped using the start stop button It switches the heating elements OFF but allows the water to run f...

Page 22: ...outlet temperature is limited to a nominal 41 C This feature is included for additional safety for use in the care sector less able or by the extended family The LED will also be illuminated if PROGRA...

Page 23: ...rol valve will automatically reduce the flow to allow the unit to reach and maintain the outlet temperature selected Alternatively the medium or low flow can be chosen for comfort and economy Switch t...

Page 24: ...ned on and off by the solenoid valve built into the shower activated by the start stop push button on the front cover 9 The water flow inlet and outlet water temperatures are measured and monitored to...

Page 25: ...A pressure relief device is fitted to safeguard against a build up of pressure in the heater It provides protection to the heater should an excessive build up of pressure occur If this device operate...

Page 26: ...t water will initially be emitted On the shower unit press and hold the warmer and cooler buttons for a minimum of 3 seconds until COLD water flows into the shower and through to the shower handset Wh...

Page 27: ...zontal bars in the display counting down 3 2 1 OFF This feature ensures a cool start up temperature for the next user Q Water is dripping from the bottom of the shower A Safety pressure relief may hav...

Page 28: ...r no control over water flow A Replace the water flow valve head works Q No water when start stop button is pressed A Check the water supply isolating valves are fully open Check circuit through the s...

Page 29: ...to charge the claimant for parts and labour at current rates This guarantee is given in addition to and does not affect your statutory rights Exclusions 1 Any product found to be defective during this...

Page 30: ...s not apply to normal wear and tear accidental damage inappropriate use including inappropriate cleaning or other events outside the manufacturer s control 7 This guarantee applies only to the product...

Page 31: ...product development we reserve the right to alter the specification as necessary In the unlikely event that you need to make a claim on our guarantee please contact MX Customer Care on 0845 505 2211 o...

Page 32: ...CUSTOMERCARE 08455052211 TRADE DESCRIPTIONS ACT Variations in terms of colour finish materials and all other aspects of appearance may occur on occasions either through non availability of materials o...

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