27
Q. Temperature output is limited.
A.
To maintain BEAB Care performance
for additional user safety, Thermostatic
Care units have the maximum outlet
temperature factory set and limited to a
nominal 41 °C.
The Thermostatic Plus models are
supplied with the maximum outlet
temperature limited to a nominal 47 °C.
Maximum outlet temperature options can
be selected via dip switches mounted
on the display PCB. This should be
completed at installation by the installer
as described on page 16.
Q. Spray pattern from the handset is
poor.
A.
Clean the spray nozzles or Select a
different spray mode by rotating the spray
plate.
Q. The shower switches off too
quickly.
A.
The shower timed operation is set too
low. See changing the shower operational
programmes on page 16. This should be
carried out by the installer at installation.
Q. Shower runs on for about 6 seconds
after pressing start / stop button then
switches OFF.
A.
This is normal. Unit is in automatic
phased shutdown mode indicated by the
horizontal bars in the display counting
down, 3–2–1–OFF. This feature ensures a
cool start up temperature for the next user.
Q. Water is dripping from the bottom
of the shower.
A.
Safety pressure relief may have
operated. This will need to be replaced.
Please contact the MX service line.
Check the inlet mains water connection.
If the pressure relief valve has operated
check the hose and handset are NOT
partially or fully blocked. These would
need to be replaced. Please contact the
MX service line.
Q. The shower filter and/or the handset
keeps blocking or filling up with solid
material.
A. Following the initial installation no solid
materials should remain in your cold water
supply or the electric shower unit. There is
a problem with your water supply. Contact
a plumber for advice.
Q. The shower hose or shower hand
set become damaged or is leaking.
A.
Contact MX Customer Care and they
will advise of a suitable replacement.
Q. My electric shower is out of the
warranty period and is no longer
working.
A.
Please contact MX Customer Care for
advice.
Customer Care Department
Telephone: 0845 505 2211 Fax: 0845 850 0757
9.00 am – 5.00 pm Monday to Friday
TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS