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19. ThE MARLETON CROSS LTD (MX GROUP) – 2 yEAR GUARANTEE
Marleton Cross Limited (MX Group) hopes you are satisfied with your purchase and in
the unlikely event that you encounter a problem which is caused exclusively by the MX
Group manufactured product (the “
product
”) we will take responsibility on the terms set
out here.
We aim to supply components which have been manufactured to the highest standards.
In respect of the product you have a two year guarantee which covers any defect in
manufacture.
Any part found to be defective during the guarantee period will be replaced without
charge providing that the product has been installed in accordance with our instructions,
used as intended and maintained/serviced as recommended.
In the unlikely event that any problems are encountered with this component’s
performance on installation, please contact our Customer Care Department for help,
as below.
Please supply proof and date of purchase when contacting MX Group.
The company reserves the right, in the event of a claim not covered by the guarantee,
to charge the claimant for parts and labour at current rates. This guarantee is given in
addition to and does not affect your statutory rights.
Exclusions:
1.
Any product found to be defective during this period, as the result of misuse,
neglect or damage, will not be covered by this guarantee such as:
• Damage caused by accident
• Those components subject to wear and tear such as ‘O’ rings and washers etc.
• Effects of scaling
• Damage caused by faulty installation.
• Damage caused by waterborne debris.
• Damage caused by improper cleaning components.
• The components being used for a purpose other than intended.
2.
Breakdown due to:
a) Use other than domestic use by you or your resident family
b) Wilful act or neglect
c) Any malfunction resulting from the incorrect use or quality of water or incorrect
setting of controls; and
d) Faulty installation.
3.
Repair costs for damage caused by foreign objects of substances or the
inappropriate use of jointing compounds or blow torches.
4.
Total loss of the product due to non-availability of parts or other reason, (MX
Group will maintain stocks of spare parts for repair for at least 5 years from end of
product line to cover this guarantee).
5.
Compensations for loss of use of the product or consequential loss of any kind.