Multitech TalkAnytime TA2410, User Manual

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End-User’s Perspective TalkAnytime Quick Start Instructions
36
TalkAnytime System Examples
Introduction
The following example shows how the TalkAnytime unit operates in a specific telecommunications system.
Sales
Dept.
MIC
SPKR
Whirlygig Gadget
Company Offices
PSTN
PBX
Talk
Anytime
TA2410
Command PC
Ethernet LAN
Web Server
IVR
Home PC User A
Home PC User B
Customer
Service
Dept.
Internet
Traveling
Whirlygig
Manager
x8654
Gronplostramax
Specialist
x8653
Fridnorpulizer
Specialist
x8652
Zanfraditron
Specialist
x8651
Comblasticator
Specialist
x7303
x7302
x7301
T1
In this system, the TalkAnytime unit is connected to a PBX system. Incoming calls are directed to two
different departments, the Sales Department (where all call recipients are peers and it is satisfactory for the
incoming caller to reach any one of them) and the Customer Service Department (where each call recipient
is a specialist). We show 3 callers. Two are customers; the computer of one is equipped with a
microphone/speaker headset; the computer of the other has external speakers and an external microphone.
The third caller is an employee of the Whirlygig Gadget Company, a trusted party who has instructions on
how to use the TalkAnytime unit to reach the public phone system (PSTN) as well as other Whirlygig
employees through the PBX.
Example Types
. We will show a configuration of TalkAnytime settings that allows 3 different types of calls:
(a) calls into a phone pool,
(b) calls directed to specific individual phones through an IVR (a voice recording device connected
to a PBX and that plays a recorded message and allows callers to dial different extensions with
DTMF signals from phone or keypad), and
(c) calls by a trusted party into an institutional PBX and out into the local public phone system
(PSTN).