Chapter 7 – Frequently Asked Questions
Multi-Tech Systems, Inc. RouteFinder RF825/RF825-AP User Guide (Document Number S000422B)
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Does the RouteFinder replace a modem? That is, is there a cable or DSL modem in the router?
No. The RouteFinder must work in conjunction with a cable or DSL modem.
Which modems are compatible with the router?
The RouteFinder is compatible with any cable modem or DSL modem that supports Ethernet.
How do I access the RouteFinder's setup pages with a Mac?
The RouteFinder's setup pages are accessible to the Mac through a browser. Use the default address
192.168.2.1.
Can I choose whether to use UDP or TCP on the RouteFinder's ports?
No, the RouteFinder does not have this feature. UDP and TCP are both automatically activated at the same time
when the RouteFinder’s service ports are specified to be opened.
Does Multi-Tech provide syslog support?
Yes.
How can I check whether I have static or DHCP (dynamic) IP addresses?
Consult your ISP to confirm this data.
Does the RouteFinder support PPP over Ethernet (PPPoE)?
Yes, the RouteFinder does support PPPoE.
Why does the RouteFinder not obtain the IP address assigned by my ISP?
•
Make sure that your cable or DSL modem is connected properly.
•
Try resetting your cable or DSL modem by powering the modem off and on.
•
If you are using dynamic IP addressing, make sure that your cable or DSL modem is DHCP- capable.
•
Some ISPs require a MAC address to be registered with them.
If all else fails in the installation, what can I do?
•
Reset your cable modem or DSL modem by powering the unit off and on.
•
Obtain the latest release of firmware for the RouteFinder at www.multitech.com.
•
Reset the RouteFinder’s factory default by holding down the reset button until the lights start blinking.
•
Flash the firmware again to the RouteFinder to ensure that it was successfully written to the unit.
How will I be notified of new RouteFinder firmware upgrades?
All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can
be downloaded for free.
Your RouteFinder does NOT need the latest firmware upgrade if your Internet connection is already successful,
as firmware upgrades will not increase your connection speed or enhance your RouteFinder’s performance.
Does the RouteFinder support IPSec?
The RouteFinder supports IPSec endpoint/gateway.
What type of firewall is the router equipped with?
The RouteFinder uses NAT.
I am not able to get my e-mails or my ISP Web page (e.g., http://www.isp.com/). What can I do?
Contact the ISP to get the full URL, or you can do the following:
1.
Connect one of the computers directly to the cable modem or DSL modem.
2.
Open a command prompt and ping the ISP web server or mail server name given. For example, at the
command prompt, type in ping www and press Enter. You should be able to get an IP address when it
responds.
3.
After you get the IP address, enter the IP address on the mail server option.
