Chapter 6 – Troubleshooting
Multi-Tech Systems, Inc. RouteFinder RF825/RF825-AP User Guide (Document Number S000422B)
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Sometimes when I try to use the Internet or get my mail, the application can’t connect to the Internet
immediately.
•
The most common reason for this is not due to a problem or error. If you are the first person to make a
connection to the Internet through the RouteFinder, there will be a delay when the Dial-On-Demand
function automatically makes the connection and logs on to your ISP. Subsequent users will be able to
use the connection you’ve established without a delay.
•
If the scenario described above does not fit your situation, use RouteFinder Web browser management
interface to view all events that are taking place between the modem and your ISP as you attempt to
make a connection (e.g., a busy signal). Go to the
Statistics & Logs > PPP Cellular Log
screen.
After installing my RouteFinder, my modem connection seems to be slower.
•
The RouteFinder device should have no effect on the modem speed. However, if more than one client is
using the same modem through the RouteFinder, the throughput will be reduced.
•
Run RouteFinder Web browser management interface to view the number of concurrent client
connections to your ISP.
While the cellular dial-up connection is in use, my RouteFinder keeps dialing a connection to the Internet,
but no one is using the Internet.
•
The RouteFinder will only dial the connection if there is a request from one of the computers on the LAN
for an IP address on the Internet. Keep in mind that certain applications can be configured to request
information from the Internet. For example, Microsoft Outlook can be set up to “check for new mail every x
minutes”. If this feature is enabled, Outlook will send a request for your Internet POP3 server which will
cause your RouteFinder to dial-up your ISP. To determine which computer on your network is processing
a request for an Internet connection, use the RouteFinder Web browser management interface. The
event messages will provide information about which computer is causing the RouteFinder to dial and
which service (port #) the computer is requesting.
The
Please set the Device IP
screen displays while configuring the RouteFinder.
•
Windows detects that the RouteFinder’s LAN Ethernet IP address is not in the same subnet as the PC’s.
Ensure your PC has a correct IP address. From a DOS window in Windows 95/98, type
WINIPCFG
or
from other Windows operating systems, type
IPCONFIG
. If the address field is listed as 0.0.0.0, the
computer does not have an IP address. Ensure the automatic DHCP configuration has been correctly set
up for this computer or enter a statically assigned IP address.
A message appears indicating the input IP address is either not valid on your network or is in conflict
with another IP address.
•
The system has detected the IP address of the RouteFinder you are configuring is in conflict with another
device. Power off the conflicting device and configure the RouteFinder with a different Ethernet LAN IP
address.
