Instructions on how to capture logs from Bipac 74xx.
1. Please turn off your Bipac 74xx.2. Unplug the USB dongle from your router.3. Plug the serial (RS232) 9 pins connecter to Ethernet converter to the computer’s RS232 serial port.
Page 1: ... on how to capture logs from Bipac 74xx 1 Please turn off your Bipac 74xx 2 Unplug the USB dongle from your router 3 Plug the serial RS232 9 pins connecter to Ethernet converter to the computer s RS232 serial port ...
Page 2: ...the RS232 to Ethernet converter to the 74xx LAN port 4 then insert a second RJ45 cable into the computer s LAN port and the other end of the RJ45 cable to LAN port 1 on the 74xx Go to your computer then start Hyper Terminal program in windows ...
Page 3: ...Enter test and pick any icon and click on OK The next page will load and look like this Please select COM1 and click on OK ...
Page 4: ...n the Bits per second please select 9600 as shown above Also please select None on the Flow control and click on OK You should now have this page Please now turn on your device without the usb connected ...
Page 5: ... while as the unit fully boots up Once it has failed to detect the USB dongle you will see this page If you are prompted to enter the username and password before the detection of the USB dongle please enter the default username admin and the password admin ...
Page 6: ... in your will get the message Login Successful as shown below The cursor should be flashing next to admin as shown above Then type system trace enable usb_host debug then press enter Then type console enable then press enter Then type event show then press enter After typing those commands your page should look like this ...
Page 7: ...lease plug in your USB dongle into your device The following logs will start to appear Please wait around 3 minutes Once three minutes are passed please click on file save as and save the file to a location ...
Page 8: ...Please run this test three times and capture all three logs for us and send them back to us Thanks once again for helping capture these results ...
