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Multitech FaxFinder FF240 Administrator'S Manual Download Page 75

FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC

FaxFinder

®

Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide

75

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Summary of Contents for FaxFinder FF240

Page 1: ...FaxFinder Fax Server FF240 IP FF240 FF440 FF840 Administrator Guide ...

Page 2: ...ctured or intended for use and should not be used or sold or re sold for use in connection with applications requiring fail safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death significant property damage or serious physical or environmental damage Examples of such use include life support machines or other life pr...

Page 3: ...ing etherFAX 13 Configuring SIP and T 38 14 Restoring SIP and T 38 Factory Defaults 14 SIP and T 38 Parameters 14 Sending and Receiving a Test Fax 16 Adding a Printer Optional 16 Printer Fields 16 Adding a Network Share Optional 17 Network Share Fields 17 Using a Server Certificate 17 Upload a Server Certificate 17 Generating a Server Certificate 18 Server Certificate Fields 18 Adding Individual U...

Page 4: ...s Contacts and Recipients 35 Users 35 Importing Users 35 Creating a CSV File 38 Importing a User CSV File 38 Exporting a User List 39 Deleting Users 39 Editing Users 39 Adding Active Directory Users 39 Contacts 40 Allowing Users to Add Global Contacts 40 Importing Global or Personal Contacts 40 Exporting a Contact List 42 Deleting Global or Personal Contacts 42 Editing Contacts 42 Groups 42 Using ...

Page 5: ...FaxFinder License 50 Setting the Debug Level 51 Downloading System Logs for Troubleshooting 51 Packet Capture 51 Configuring Outbound Fax Archive and Purge Options 52 Allowing Simultaneous Faxing 52 Changing Primary Routing 52 Setting Fax Storage Options 52 Archiving Outbound Faxes 52 Purging Outbound Faxes 53 Enabling Outbound Fax Approval 53 Removing Approvers 54 Enabling the Outbound Approval R...

Page 6: ...ns 68 Creating Cover Pages 69 Adding Cover Pages to FaxFinder 70 Providing Default Opt Out Information for Cover Pages 70 Truncating Phone Numbers on Cover Pages 70 Adding Date and or Time to Cover Pages 70 Cover Page Troubleshooting 70 Chapter 8 FaxFinder Fax Client Software for Windows and Mac 72 FaxFinder Client for Windows 72 Installing FaxFinder Client Software on Windows 72 FaxFinder Printer...

Page 7: ...What if FaxFinder doesn t answer a fax call 79 Where can I Find the SMTP Error Code List 80 Dealing with a Failed Fax Report 80 Chapter 10 T 37 Advanced Usage 81 Options 81 Multiple Options Example 82 Chapter 11 Configuring Active Directory for Use with FaxFinder 84 FaxFinder Server Settings 84 Registering Schema Snap in 86 Creating Custom Attributes 86 Custom Attribute Settings 88 Creating a Cust...

Page 8: ...cense 4 Restart FaxFinder with the link provided 5 Go to Fax Configuration Fax Provider 6 Configure the SIP and T 38 parameters required by your IP network Refer to Configuring SIP and T 38 for parameter information 7 Click Save to save all changes Upgrading FF240 IP for Analog Capability Complete the following steps to add analog capability to your FF240 IP device 1 Update the FaxFinder software ...

Page 9: ... display a warning message about expired or invalid certificates Ignore the warning or add an exception Refer to Generating a Server Certificate for details b Enter admin all lower case in both the Username and Password fields c Click Login The Web Management home page appears Use this page to access all the FaxFinder Server software screens 3 Set FaxFinder s IP Addresses a Click System Configurat...

Page 10: ...ement home page IP Address Required Enter a static IP address for the FaxFinder to use FaxFinder does not support automatic assignment DHCP If you are setting up this FaxFinder for the first time once you change the IP address you will need to be on the same network to make changes Subnet Mask Required Enter the subnet mask to be used by this FaxFinder A typical subnet mask is 255 255 255 0 but yo...

Page 11: ...ia net pool ntp org Custom or None from the drop down list Select Custom to enter a custom time server in field below If you select None enter the current time and date and click Save in the Set Current Time section Custom Time Server If you do not want to use time nist gov clock via net or pool ntp org set the Time Server to Custom and use this field to enter the address of another time server Sy...

Page 12: ...fine the FaxFinder s Sender Envelope address If left blank the Sender Envelope will be ffmailer noreply theFaxFinder shostname Depending on whether the FaxFinder email is administrative or fax delivery the From address displayed with the email will be either the address defined here or a combination of it and the FaxID provided by the remote fax machine SMTP Username If necessary for authenticatio...

Page 13: ...Fax Provider Fax Provider Configuration 2 Select the fax provider services from the drop down list Choose from SIP T 38 and etherFAX The default is SIP T 38 3 Refer to the appropriate section based on your selection Refer to Configure SIP and T 38 for SIP T 38 configuration details Refer to Configure etherFAX for etherFAX configuration details 4 When you change the provider click Save The device i...

Page 14: ...the factory settings for Fax Provider click Defaults The fax provider resets to SIP T 38 Note the factory defaults may not work with your network SIP and T 38 Parameters Field Description SIP Transport Protocol SIP call setup messages are transmitted using UDP SIP Proxy Gateway Enter the IP address of the SIP device that FaxFinder will communicate with when sending faxes It can be a SIP proxy SIP ...

Page 15: ...her option automatically Both options are checked by default Redundancy Level Enter a redundancy level for the FaxFinder Default is 3 Max Buffer Enter the maximum buffer for FaxFinder to use Default is 4000 Channel Reservation To reserve channels for specific use enter the number of channels reserved for Inbound Only or Outbound Only in these fields Setting both fields to 0 configures all channels...

Page 16: ...xFinder to deliver faxes as TIFF files use the Multi Tech TIFF viewer or a graphic file viewer to view the fax Adding a Printer Optional To route faxes directly to a printer add a network printer to FaxFinder Using a printer is not required 1 Click System Configuration Printer 2 Click Add and enter your printer information Refer to Printer Fields for details 3 Click Save 4 Click Print Test Page to...

Page 17: ...are updated appears at the top of the page Network Share Fields FaxFinder s factory default IP address is 192 168 2 1 and 24 bit network mask is 255 255 255 0 Field Description UNC Location Enter the Universal Naming Convention identifier or network location of up to 50 characters for example server service or server service Username Enter a username that has write access to the shared location Th...

Page 18: ... browser will show a certificate error and warning Ignore the warning or depending on your browser add an exception or add your FaxFinder IP address to your trusted sites To generate a certificate 1 Click System Configuration Certificates 2 Click Create 3 Enter certificate information Refer to Server Certificate Fields for details The values you enter are for identification purposes only 4 Click G...

Page 19: ...file with user information Refer to Importing Users for details Note The Admin user cannot be deleted To change the password or other Admin account information click Edit for the Admin To add users individually 1 Click Users to create user accounts 2 Click Add 3 Enter user information Refer to User Fields below for details 4 Click Save to save the entry 5 Repeat Steps 2 4 for each user you want to...

Page 20: ...retry time is 300 seconds Fax Page Size Enter the fax page size to use when this user sends a fax Options are Auto Letter Legal A4 Email Fax Receipt Select when you want a receipt sent to the email addreess in your user account Options are Never Always which sends a receipt with every fax attempt Failure which sends a receipt only when a fax is not successful Never Fax Attachment with Receipt If y...

Page 21: ...for details Users can also add personal contacts Refer to the FaxFinder Fax Server User Guide for details To add contacts individually 1 Click Contacts Global to create fax contact entries available to all users 2 Click Add 3 Enter the contact s name fax number phone number and organization 4 Click Save to save the entry 5 Repeat Steps 2 4 for each global contact Routing Inbound Faxes Select how y...

Page 22: ...ting page 4 Click Default Routing to set the destination for incoming faxes that don t provide a valid extension By default this is set to Email Fax to User admin a Click Edit b Enter a Name for example Sales Faxes and click Save c Click Add in the Destinations section d Select Destination Type from the drop down list and enter information required for that destination type If you select Trash you...

Page 23: ... be set up as a Network Share See Adding a Network Share Optional Email Size Limit Enter the maximum email size in kilobytes that your SMTP server can accept from FaxFinder FaxFinder automatically splits larger incoming faxes into multiple faxes that are below this limit and emails each separately The email subject line will show Fax Received x of n From where n is the total number of emails for t...

Page 24: ...Number of pages X X R Recipient number X X T Time X X X Counter X Examples To configure filename to display Recipient Name Date and Time Michael_20140525_193045 pdf enter the following mask R_ D_ T To configure From to display Caller ID Name and Caller ID Number Caller Terry Smith 2501 enter the following mask Caller C N To configure Subject of Fax received on 5 25 2014 at 19 30 45 total pages 5 e...

Page 25: ...onfigure FaxFinder to work in your environment create a restore point to save your settings A restore file allows you to restore your configuration settings if the FaxFinder is reset to factory defaults or if you make a change you want to undo To create a restore point 1 Click System Configuration Save Restore 2 Click Save Config A file download window opens Note Some browsers automatically save t...

Page 26: ...tting the password to the email address for the user account Navigating the Web Management Interface To navigate the Web Management Interface Click a category on the left to open a submenu The highlight indicates the current selection To open a hidden section of a page Click To hide a section of a page Click Some functions are available through buttons or icons on the page Checking System Printer ...

Page 27: ...rent state for each modem or channel It includes the status of any inbound or outbound faxes Users can immediately send or abort outbound faxes Administrators can also reset busy modems and block inbound or outbound faxes from a modem or channels To view a status click Status Logs Fax Status Field Description Modem Status A sequential number associated with each internal modem based on the FaxFind...

Page 28: ...n Baud Rate Appears when you point to an active channel Channel s current baud rate ECM Appears when you point to an active channel Shows if Error Correction Mode is on or off for the channel Line Encoding Appears when you point to an active channel Line encoding set for this channel Resolution Appears when you point to an active channel Resolution used to transmit the page Vertical scan line type...

Page 29: ...er Information Fax Details Number of outbound fax pages Send fax now Abort fax Recipient Person the fax is addressed to Point to Outbound Fax Status to view information about individual recipients Attempt Indicates how many times FaxFinder has attempted to send the fax and the maximum number of attempts for this fax For example if this shows 2 3 FaxFinder has attempted to send the fax two times an...

Page 30: ...nds an initialization command to the modem When initialization completes Modem x initialized appears in color at the top of the page If you click this while a fax is in progress it will interrupt the fax and cause it to fail Blocking a Modem s Inbound and Outbound Faxes Administrators can temporarily set a modem to busy so that it cannot send or receive faxes To do this 1 Click Status Logs Fax Sta...

Page 31: ...inbound faxes detected by FaxFinder Inbound faxes in progress do not appear in the log until the call ends Faxes are listed in chronological order with the most recent at the top Outbound Fax Log Lists all submitted faxes that have completed Outbound faxes in progress or scheduled to be sent later do not appear in this list until they have been transmitted successfully or the fax failed the specif...

Page 32: ...pient Fax recipient identification Pages The number of pages received with this fax Caller ID Name Name provided with sender s fax number Caller ID Number Sender s fax number Details Click to display Inbound Fax Log Details in a new window Outbound Fax Log Check box To resend faxes select the check box for each fax you want to resend or select the check box in the header row and click Resend Statu...

Page 33: ...ire fax transmission Pages Number of pages faxed for this log entry Details Click to display Call Log Details in a new window Rebooting FaxFinder Reboot stops any faxes in process FaxFinder cannot send or receive faxes during the reboot process To immediately reboot FaxFinder 1 Click System Configuration Reboot 2 Click Reboot to log off the current user and restart the FaxFinder Restoring Factory ...

Page 34: ...FAX MANAGEMENT 34 FaxFinder Fax Server FF240 IP FF240 FF440 FF840 Administrator Guide 3 Click Restore FaxFinder prompts you to reboot ...

Page 35: ...marks enclose the data in double quotes Header rows are optional A header row is any row that starts with Type If you export data from a FaxFinder the CSV file will include header information in the first row Note Only Administrators can import through the User page Warning If you import a record that matches the name of existing record FaxFinder overwrites the existing information User Record Fie...

Page 36: ...split for legibility Data in your CSV file must be in the same order listed in the User Record Fields Type Userna me Passwor d Full Name Email Phone Fax Organizati on Include Cover Page Default Cover Page User Sean A1b2C3 Sean K sean example com 555 555 1234 555 555 4321 Example Co TRUE ob_mc1 pd f User Ritchie D4e576 Ritchie W ritchie exampl e com 555 555 1253 555 555 3521 Example Co FALSE User J...

Page 37: ...import contact records through the Contact page refer to Creating a Contact CSV File Type Username Contact Name Fax Number Organization Phone Number Contact Josh Tony Rogers 555 123 4567 A company 555 123 4560 Contact Ritchie Steve Stark 555 547 3652 Company 2 555 547 3601 Contact Ritchie Anna Fury 555 540 3960 Company 555 540 3900 Contact Sean Nick Raven 555 573 2457 Company 3 555 573 2400 Combin...

Page 38: ...ird section of User Record columns These columns go to the right of the PasswordHash column View Fax Log Inbound View Fax Log Outbound Print Fax Receipt Printer Print First Page FALSE FALSE always ptest TRUE FALSE FALSE never TRUE FALSE FALSE never TRUE Creating a CSV File To create a CSV file 1 Open a spreadsheet program such as Microsoft Excel 2 Create a table as shown in the example for the typ...

Page 39: ...to permanently delete that entry 3 Confirm the deletion when prompted Editing Users You can edit user account as well as a user s contacts or groups To edit a user account Note User details and fax options for Active Directory users are read only in FaxFinder To change these users details and fax options make the changes in Active Directory and then sync FaxFinder 1 Click Users 2 Click Edit for th...

Page 40: ...Active Directory Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users To do this 1 Go to Users Active Directory Users 2 Click Sync FaxFinder indicates when synchronization is complete Deleting Active Directory Users To delete Active Directory users 1 Go to Users Active Directory Users 2 Click Delete 3 Confirm the deletion A message indic...

Page 41: ...er Contact s phone number any format accepted for example or Creating a CSV File To create a CSV file 1 Open a spreadsheet program such as Microsoft Excel 2 Create a table as shown in the example for the type of data you are importing Your fields should be identical to and in the same order as shown in the example 3 Create a row for each user contact or recipient you want to add 4 Save the file as...

Page 42: ... page appears To delete global contacts click Global 2 Click Delete All to permanently delete all entries in the contacts list Click Delete for an individual contact to permanently delete that entry 3 Confirm the deletion when prompted Editing Contacts To edit a contact record 1 Click Contacts 2 Click Edit for the contact you want to edit 3 Make changes and click Save Groups Using Groups to Organi...

Page 43: ... Click Done to return the Group page Deleting Global or Personal Group To delete groups 1 Click Contacts The Personal contact page appears 2 Click Personal Groups or Global Groups 3 Click Delete All to permanently delete all listed groups Click Delete for an individual group to permanently delete just that group 4 Confirm the deletion when prompted Editing Groups To edit a group record 1 Click Con...

Page 44: ...file Your file must conform to the order and format If any of your data has apostrophes commas or quote marks enclose the data in double quotes Header rows are optional CSV files created through the Export function include header information in the first row Recipient CSV Format Example The following example shows an optional header row Data in your CSV file must be in the same order The example l...

Page 45: ... Users must already exist in the FaxFinder User list if the destination is to email a fax or notification to a user 1004 Bob Rogers User brogers Printers must already exist under System Configuration Printer 2001 Engineering Department Printer Eng_HPLJ4000 Network shares must already be configured under System Configuration Shares 2000 Sales Department Share sales_server_name share_name folder_nam...

Page 46: ...nbound Routing 2 Click Export 3 Browse to a destination and enter a file name Leave the default Save as file type set to csv Document 4 Click Save or OK depending on your browser Deleting Recipients To delete recipients 1 Click Recipients 2 Click Delete All to permanently delete all recipients Click Delete for a recipient to permanently delete that entry 3 Confirm the deletion when prompted ...

Page 47: ... address or DNS name 4 Enter a Username that has write access to that SFTP server It can be a general account or one specific to the folder to be shared 5 Enter the SFTP server directory where the FaxFinder writes the fax 6 Click Save to save settings or Cancel to cancel without saving When you save a new SFTP server SFTP Server updated appears at the top of the screen To route faxes to the SFTP s...

Page 48: ...d Faxes To purge stored faxes 1 Go to Fax Configuration Outbound 2 Click Purge Faxes 3 Select a purge option Purge All Purge Sent Purge Failed and Aborted 4 Click OK Configuring Fax Log Purging Set the interval when the fax log files are deleted By default the logs are removed each Sunday at midnight and one day s logs are kept 1 Click Fax Configuration Fax Logs 2 Set log purge parameters and clic...

Page 49: ...5 Month Select Every Month or specific months Day of Week Select Every Day of Week or select specific days Example Settings Run report every Sunday at 7 00 pm Run report at 11 15 pm on the first day of every month Minutes is set to 00 Minutes is set to 15 Hours is set to 7pm Hours is set to 11pm Day of Month is set to Every day of month Day of Month is set to 1 Month is set to Every month Month is...

Page 50: ...wer software version If an update is available an Upgrade button and README link appear Click Upgrade to download and install the update Click Yes to upgrade and reboot automatically Click Cancel if you do not want to update at this time The update process takes several minutes 4 Click README to view information about the new version The upgrade occasionally takes longer than expected This may cau...

Page 51: ...or more in depth analysis 1 Click System Configuration Debug 2 Select the logging level that Multi Tech requests from the drop down list Options are Emergency Alert Critical Error default Warning Notice Info Debug Note Logging levels are listed in order of least information to most information Info usually provides enough information for troubleshooting Because of log size only use Debug if reques...

Page 52: ...your preference from the drop down menu SIP T 38 etherFAX Modems 3 Click Disable other routing to disable other routing options Note If Disable other routing is not checked the FaxFinder will switch to the alternate routing option after it reaches the maximum number of failed attempts on the primary routing option Maximum fax attempts is set on a per fax basis Setting Fax Storage Options To store ...

Page 53: ...und Approval 2 Check Enable Outbound Approval to use some or all outbound fax approval options 3 Add Approvers which are users who can approve outgoing faxes By default the Admin account is selected To add other approvers a Click Add b Select a user from the drop down list 4 Add Approved Fax numbers which are any phone numbers or partial numbers that do not need approval for sending faxes a Click ...

Page 54: ...f Month or a specific date Month Select Every Month or specific months Day of Week Select Every Day of Week or select specific days 5 Click Save Example Report Frequency Settings Run report every Sunday at 7 25 pm Run report at 11 00 am on the first every month Minutes is set to 25 Minutes is set to 0 Hours is set to 7pm Hours is set to 11am Day of Month is set to Every day of month Day of Month i...

Page 55: ...il fax before treating that fax as failed Retry Interval Enter the amount of time in seconds for FaxFinder to wait between unsuccessful transmission attempts Email Fax Receipt Set the condition that will trigger an email to the sender Options are Failure Receipt sent only if the fax fails Always Receipt sent on completion success or failure Never Receipts are never sent Print Fax Receipt Set the c...

Page 56: ...wing Available MIBs To view available MIBs 1 Go to System Configuration SNMP 2 Click Download MIB Configuring SNMP Version 1 and 2C To configure for SNMP Version 1 and 2C 1 Go to System Configuration SNMP 2 Check Enable SNMP V1 V2C 3 Enter Community Name The default value is public 4 Click Save Configuring SNMP Version 3 To configure for SNMP Version 3 1 Go to System Configuration SNMP 2 Check Ena...

Page 57: ...ents the IP address and the XX represents the netmask For example 192 168 0 0 16 4 Click Save 5 Repeat steps 1 3 for each IP address or range that you want to add Deleting IP Addresses To delete IP addresses 1 On the System Configuration SNMP page click Delete under Allowed IP Addresses 2 Confirm the deletion when prompted Setting SNMP Traps Use SNMP traps to send the SNMP notifications available ...

Page 58: ...ty space on the FaxFinder hard drive is less than 10 The modem is stuck multiple timeouts on initialization Issued for FFx40 modems only If the modem occasionally gets stuck and do not respond on the AT commands the trap is issued The network share could not be reached network failure Issued when FaxFinder cannot access a network share to save files The SMTP server is not reachable Issued when an ...

Page 59: ... Dialing rules consist of Order Pattern Action Argument the list name used for Go to or Return from List actions All outbound fax numbers are compared to rule patterns according to the list order The rule action is applied when the fax number matches the pattern Dialing Rule Patterns Use patterns to specify number formats or ranges or to transform numbers Patterns may contain the following charact...

Page 60: ... FaxFinder transforms that number according to the pattern and compares with the patterns from another list Select the list from the Argument drop down when applying this action Return from list Returns a fax number to the previous list if there are no matching patterns If it is present in the list that is directly applied to the modem or channel this action works as Accept Number Ignore Rule The ...

Page 61: ...at must be rejected in a separate list For this example we call it Black_List Below is an example of using Go to list Return from list actions and black list List Main_Rules Order Pattern Action Argument 1 Go to list Black_List 2 913 XXXXXXX Go to list Black_List 3 00 913777 XXXX Go to list Black_List 4 Accept Number List Black _List Order Pattern Action Argument 1 9135550055 Reject 2 9137771111 R...

Page 62: ...o Black_List Rule 5 sends the numbers back to the next rule on the Main_Rules list Rule 2 Main_Rules 3 modifies number 001111 and 001112 to 9137771111 and 9137771112 and sends them to Black_List Number 9137771111 is in the Black_List and the reject number action is applied to it Number 9137771112 is not in the Black_List and it returns to the next rule in the Main_Rules list Rule 4 which accepts t...

Page 63: ...mbers except those that match previous patterns with order 3 and 4 5 91 XXXXXXXXXX Accept Number 105 925 44 55 91 105 925 44 55 16 digit number that starts with 00 should be modified 111 5555 should be added after 00 and suffix 99 should be added at the end of the number 6 00 111 5555 1866 918 744 13 11 99 Accept Number 00 1866 918 744 13 11 00 111 5555 1866 918 744 13 11 99 Accept all fax numbers...

Page 64: ...rgument If a drop down list appears for Argument select an argument from the list 4 Click Save The Edit Dialing Rules page appears On the Editing Dialing Rules page set the rule order and click Done For more information refer to Editing Dialing Rules or Create a New Dialing Rule Applying New Dialing Rules By default Dialing Rules are set to none To apply Dialing Rules Note In SIP fax Dialing Rules...

Page 65: ... a Dialing Rule or Dialing Rule List To delete a Dialing Rule or Dialing Rule List 1 Click Fax Configuration Dialing Rules 2 To delete an entire list click Delete Click OK to confirm 3 To delete a rule click Edit for the rule Then click Delete for the rule you want to delete Click OK to confirm ...

Page 66: ...tion Replace the existing destination Skip adding to the Inbound Routing Auto synchronize with AD FF Users group Check to allow FaxFinder to automatically synchronize with the Active Directory database When enabled use Sync at and Sync on to schedule automatic synchronization Sync at If you enabled auto synchronize select the time you want FaxFinder to synchronize with Active Directory Select Hour...

Page 67: ...ck Add 3 Enter an Active Directory Folder name to the AD Group Name field Folder name must match the Active Directory group name This field is case sensitive 4 Click Save Wait until FaxFinder adds Active Directory Users to the users list When FaxFinder completes this function Active Directory users become available in the Active Directory Users list Note If an error message appears the Active Dire...

Page 68: ...ion that you want to display If text is too long for the field it will be truncated Choose a standard font and keep the font size in the 10 12 pt range Text Field Names and Descriptions FaxFinder recognizes the following field names Your document should match the field titles exactly Field Description date Current date and time rcpt_name Recipient s name rcpt_fax Recipient s fax number rcpt_phone ...

Page 69: ...e the Form Wizard to open the Word file you created 3 Use Add New Field to map each field and configure field properties Note the following The Field Name you entered in Acrobat must match the Text Field Name that FaxFinder uses so the form works with FaxFinder On Properties window General tab the Tooltip should match the Name For Appearance use a font size of 10 12 pts For Options uncheck Scroll ...

Page 70: ... to opt out of faxes Where the Opt Out information appears on the cover page depends on which cover page template you use 1 Click Fax Configuration Cover Pages 2 Enter a phone number that recipients can call to opt out of faxes 3 Enter a fax number that will accept opt out faxes 4 Enter a cost free method email address toll free phone or fax number or website that recipients can use to be removed ...

Page 71: ...as Adobe PDF Optimized Verify all form fields are named correctly for FaxFinder See Text Fields and Descriptions Verify Check Spelling is disabled for each field If the received fax has empty form fields Try a different font Verify that FaxFinder s sender and contact fields include this information For example if the From Fax field is blank confirm the user account has a Fax listed ...

Page 72: ... ftp multitech com faxfinder Client Remove 20Installshield Remove_Installshield_FFClient msi Example command to uninstall the Install Shield FaxFinder Client in silent mode msiexec i remove_installshield_faxclient msi q Text of first paragraph Pushing Software to Client Computers The FaxFinder Client installer is available as an MSI package This allows remote installation using Microsoft Group Pol...

Page 73: ...ect your FaxFinder model 2 Click Software 3 Double click the link for the version you want to install and select Run or Open depending on your system If you get a message about the publisher not being verified click Run If you get a message about the file not being commonly downloaded click Actions Run Anyway Some browsers may require you to save the file before running it 4 Click Next 5 Check to ...

Page 74: ...on a Mac You need Mac OS X 10 7 or newer to install the FaxFinder Client for Mac To install the client on a Mac 1 Mount the disk image dmg by double clicking the FaxFinder Client dmg file When the disk image mounts a FaxFinder window opens showing the disk image contents the InstallFaxFinderClient pkg and this Readme file 2 Double click on InstallFaxFinderClient pkg If you get a warning that Insta...

Page 75: ... FF240 FF440 FF840 Administrator Guide 75 3 To override the warning right click or control click on InstallFaxFinderClient pkg and select Open from the pop up menu 4 If you get another warning that InstallFaxFinderClient pkg is from an unidentified developer Click Open to continue ...

Page 76: ...nder Fax Servers from the Client Associating FaxFinder Fax Servers with the Client After installing the FaxFinder Client software associate it with one or more FaxFinder servers so users can send faxes through the server You need the following information for each FaxFinder server IP address if you do not have the IP address use Auto Discover Username Password 1 Start the fax client if it is not r...

Page 77: ...elete the server click the Delete icon and add the server again OR The username and password combination is wrong Click the Edit Server icon and enter the correct username and password Disassociating a FaxFinder Unit from the Client Use this procedure if you need to remove a specific FaxFinder unit from the client This procedure severs the tie between your PC and a specific FaxFinder unit so that ...

Page 78: ...ial cable into the Console Command port open communication software like HyperTerminal set to a serial speed of 115 200 baud 8N1 and type ifconfig Note If the FaxFinder is not booting up correctly the command port can provide direct access to the hardware to view the bootup output The command port can also be used to change the IP address especially if the IP is not known Why Can t I Select SIP T ...

Page 79: ...ure shell to contact the FaxFinder either at its IP address or name if a name server is present 2 Specify the SMTP Port Number The standard port number is 25 but you can configure this number through System Configuration SMTP 3 Use Telnet IP address port to get to the SMTP server The mail server should return a Welcome message 4 Enter EHLO The mail server should list supported protocols and other ...

Page 80: ...xed pages may not be readable FaxFinder generated emails of failed faxes include a modem log file with a name like modem0modem1_date time txt The modem log file contains information about the communication between the sending modem and the FaxFinder s receiving modem This information may help prevent future errors When analyzing the modem log files from failed faxes consider Is this failure is a o...

Page 81: ...riables allowed by the command Options FAX number Number is the fax number to dial Required All other settings are optional Example FAX 555 1234 example test COVER PAGE ENABLED true false Example FAX 5551234 COVER PAGE ENABLED false example test COVER PAGE NAME name Name is the FaxFinder cover page filename Example FAX 5551234 COVER PAGE NAME mts_template2 pdf example test ATTN name Name is the fa...

Page 82: ...mat and if FaxFinder sends email receipts to the sender PDF attaches the sent fax in PDF format to any email receipts Tiff attaches the sent fax in TIFF format None does not attach the sent fax Example RECEIPT ATTACHMENT pdf Multiple Options Example The following example shows the format to use when combining multiple variants for sending a fax Using these commands overrides the settings on the T ...

Page 83: ...inder Fax Server FF240 IP FF240 FF440 FF840 Administrator Guide 83 For most mail servers if the email s domain can be successfully resolved the mail server will forward mail to that destination without any extra configuration ...

Page 84: ...tom attributes to the Active Directory you need to 1 Register schema snap in 2 Create custom attributes 3 Create custom class and add custom attributes to custom class 4 Add custom class to user class 5 Restart the active directory domain services Note Make sure that configuring Active Directory did not remove hyphens from any attribute names For example Make sure that mtff FaxPriority did not rev...

Page 85: ...eipt mtff User mtff FaxAttachmentWithReceipt Custom Enable Routing mtff User mtff InboundRouteByFaxExtension Custom Fax Extension mtff User mtff FaxExtension Custom mtff ViewInboundFaxLog mtff User View All Inbound Fax Log Custom mtff ViewOutboundFaxLog mtff User View All Outbound Fax Log Custom mtff PrintFaxReceipt mtff User Print Fax Receipt Custom mtff SelectPrinter mtff User Select Printer Cus...

Page 86: ... Directory Schema Snap in on http technet microsoft com To register schema snap in 1 Run cmd exe 2 Enter regsvr32 schmmgmt dll If registration is successful DllRegisterServer in schmmgmt dll succeeded appears Creating Custom Attributes To create customer attributes 1 Open the console by running mmc exe 2 Open File and select Add Remove Snap in 3 Select Active Directory Schema in Available snap ins...

Page 87: ...trator Guide 87 4 Click Add and then click OK The console displays the Active Directory Schema 5 Right click on Attributes and select Create Attribute 6 When the Schema Object Creation warning appears click Continue 7 Enter custom attribute settings and click OK For details refer to Custom Attribute Settings ...

Page 88: ...nchecked Common Name and LDAP Display Name are the same Tip To avoid entering typos copy and paste settings from the following table Common Name and LDAP Display Name Unique X500 Object ID FaxFinder Field Description Syntax mtff IncludeCoverPage 1 3 6 1 4 1 995 13 1 1 1 User Information Include Cover Page Boolean mtff DefaultCoverPage 1 3 6 1 4 1 995 13 1 1 2 User Information Default Cover Page Un...

Page 89: ...FaxExtension 1 3 6 1 4 1 995 13 1 1 9 Fax Extension Unicode String mtff ViewInboundFaxLog 1 3 6 1 4 1 995 13 1 1 10 View All Inbound Fax Log Boolean mtff ViewOutboundFaxLog 1 3 6 1 4 1 995 13 1 1 11 View All Outbound Fax Log Boolean mtff PrintFaxReceipt 1 3 6 1 4 1 995 13 1 1 12 Print Fax Receipt Unicode String mtff SelectPrinter 1 3 6 1 4 1 995 13 1 1 13 Select Printer Unicode String mtff PrintWi...

Page 90: ...ext 5 Add the following attributes to the Optional list mtff IncludeCoverPage mtff DefaultCoverPage mtff MaxAttempts mtff FaxPriority mtff RetryInterval mtff EmailFaxReceipt mtff FaxAttachmentWithReceipt mtff InboundRouteByFaxExtension mtff FaxExtension sAMAccountName displayName mail company telephoneNumber facsimileTelephoneNumber ...

Page 91: ...CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER FaxFinder Fax Server FF240 IP FF240 FF440 FF840 Administrator Guide 91 6 Click Finish 7 Verify that mtff User class appears in the Classes list ...

Page 92: ...stom Class to User Class To add the custom class to the Active Directory user class 1 Right click on the User class and select Properties 2 Click Relationship and then click Add Class Click OK 3 Select mtff User from the Select Schema Object list and click OK 4 Verify that mtff User appears in the Auxiliary Classes list and click OK ...

Page 93: ...ured and added to the Users class Active Directory User Attributes Use the following to configure FaxFinder specific user attributes If an attribute value is not set FaxFinder will use the default value Attribute Name Valid Values Description mtff IncludeCoverPage TRUE Enabled TRUE FALSE Disabled FALSE Default mtff DefaultCoverPage cover_page_filename pdf If mtff IncludeCoverPage is TRUE enter the...

Page 94: ...ministrator Guide Attribute Name Valid Values Description mtff FaxAttachmentWithReceipt pdf Default is none Note Attribute value must be lower case tiff none mtff InboundRouteByFaxExtension TRUE Default is FALSE FALSE mtff FaxExtension 0123456789 Max length is 50 characters Valid characters are 0123456789 ...

Page 95: ... certificate 18 channel reset 30 status 27 client software associate with FaxFinder unit 76 disassociate FaxFinder unit 77 install 72 73 install on Mac 74 install on Windows 72 mass uninstall 72 configuration create restore file 25 restore 33 configure FaxFinder 8 SIP and T 38 14 Store Forward 54 contacts 40 allow users to add 40 delete 42 edit 42 export 42 global 40 add individual 21 groups 42 43...

Page 96: ...lts 33 fax block 30 cancel 29 client 72 73 76 77 client on Mac 74 client on Windows 72 log 31 32 logs email 49 purge 48 49 save 49 loop back test 12 loop back test results 13 management 26 outbound archive 52 output format 23 purging 48 53 send now 29 send test 16 status 27 storing outbound 48 52 firewall address 14 format 11 recipient CVS file 44 45 user CVS file 35 G global contact 21 contacts 4...

Page 97: ...31 32 output format 23 P packet capture 51 password 19 forgot 26 patterns for dialing rules 59 personal contacts 40 group 43 primary DNS 10 primary routing 52 print 24 printer adding 16 CUPS 49 setup 16 status 26 usage rights 74 purge 48 49 R reboot 33 recipient 43 delete 46 export 46 import 44 45 reset channel 30 reset modem 30 restore configuration 33 factory defaults 33 restore factory defaults...

Page 98: ...26 T T 37 81 configure 54 parameters 55 T 38 14 configure 14 restore factory defaults 14 test email 12 loop back 12 loop back results 13 send fax 16 time 11 70 time format 11 transport protocol 14 traps SNMP setup 57 trash 24 troubleshooting 78 cover pages 70 truncating numbers on cover page 70 U uninstall client software 72 UNIX 49 update FaxFinder software 8 50 user add individual 19 associate w...

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