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System Installation and

Quick Start Guide

Summary of Contents for CommPlete CC2400

Page 1: ...System Installation and Quick Start Guide...

Page 2: ...he right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or c...

Page 3: ...d time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individ...

Page 4: ...umber CC2400 CC9600 FCC Registration Number AU7USA 31090 DE E Facility Interface Code 04DU9 ISN 04DU9 BN Service Order Code 6 0N Modular Jack USOC RJ48C Service Center in USA Multi Tech Systems Inc 22...

Page 5: ...adation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the use...

Page 6: ...vi...

Page 7: ...Procedure 23 PRI 23B D Installation Procedure 23 EPRI 30B D Installation Procedure 27 2 Configuration Quick Start Introduction 30 T1 Dual Configuration Procedure 31 Getting Version Information 49 E1 C...

Page 8: ...viii...

Page 9: ...1 System Installation...

Page 10: ...installation must be done by a qualified service person To reduce emissions be sure to use blanking plates to cover empty slots in the CC9600 or CC2400 chassis This product is intended to be hard wir...

Page 11: ...formity to EN 41003 ensure that these ports are only connected to the same type on the other apparatus CC9600 Installation Procedures The components of the CommPlete Communication Server are packed in...

Page 12: ...ble for use in configuring the controller 4 Unpack the PS9600 power supplies Carefully insert them into the chassis and slide them in until you feel them mate with the bus connectors inside the chassi...

Page 13: ...test 11 Connect one end of the provided T1 cable s to the T1 jack s on the RASCard and the other end to a T1 wall jack Note Do not connect the T1 line s until you are ready to proceed with the configu...

Page 14: ...ully insert them into the chassis and slide them in until you feel them mate with the bus connectors inside the chassis Tighten the retaining screws 5 Unpack each RAS96 RASCard observing standard stat...

Page 15: ...ASCard and the other end to an E1 wall jack Note Do not connect the E1 line s until you are ready to proceed with the configuration procedures 12 Turn on each RASCard The indicator in the power switch...

Page 16: ...losed serial cable for use in configuring the controller 4 Unpack the PS9600 power supplies Carefully insert them into the chassis and slide them in until you feel them mate with the bus connectors in...

Page 17: ...0Base T connector on the back of the chassis Plug the other end into the Ethernet wall jack 11 Turn on the PS9600 power supplies The power supply indicators should light and the controller indicators...

Page 18: ...is and slide them in until you feel them mate with the bus connectors inside the chassis Tighten the retaining screws 5 Unpack each RAS96 RASCard observing standard static electricity precautions Enga...

Page 19: ...er on self test 12 Connect one end of the provided RJ48 cable to the PRI interface jack on the MTPRI HD30B card and the other end to a PRI line wall jack Note Do not connect the PRI line s until you a...

Page 20: ...onformity to EN 41003 ensure that these ports are only connected to the same type on the other apparatus CC2400 Installation Procedure The components of the CommPlete Communication Server are packed i...

Page 21: ...6 RASCard observing standard static electricity precautions Engage the edges of the card in the metal card guides of slot 1 and slide it in until you feel it mate with the bus connectors inside the ch...

Page 22: ...the T1 line s until you are ready to perform the configuration procedures 11 Turn on the RASCard The indicator in the power switch and front panel should light Installation of the CommPlete Communica...

Page 23: ...d observing standard static electricity precautions Engage the edges of the card in the metal card guides of slot 1 and slide it in until you feel it mate with the bus connectors inside the chassis Ti...

Page 24: ...the E1 line s until you are ready to perform the configuration procedures 11 Turn on the RASCard The indicator in the power switch and front panel should light Installation of the CommPlete Communica...

Page 25: ...until you feel it mate with the bus connectors inside the chassis Tighten the retaining screws 5 Insert the back panel for the RASCard into the rear of the chassis and tighten the retaining screw 6 Un...

Page 26: ...n the MTPRI HD23B card and the other end to a PRI line wall jack Note Do not connect the PRI line until you are ready to perform the configuration procedures 12 Turn on the RASCard The indicator in th...

Page 27: ...ide it in until you feel it mate with the bus connectors inside the chassis Tighten the retaining screws 5 Insert the back panel for the RASCard into the rear of the chassis and tighten the retaining...

Page 28: ...not connect the PRI line until you are ready to perform the configuration procedures 12 Turn on the RASCard The indicator in the power switch and front panel should light Installation of the CommPlet...

Page 29: ...2 Configuration Quick Start...

Page 30: ...onfiguration of your CommPlete complete the Verifying Software Firmware Version Information section of this chapter This procedure will verify that you have the most current resources available for yo...

Page 31: ...Configuration Quick Start 31 T1 Dual Configuration Procedure Fill out the following Site Information sheet prior to configuration This form can be useful as a quick reference and troubleshooting tool...

Page 32: ...CommPlete Communications Server Controller MR9600 Version 2 53 Oct 25 2000 16 21 50 10 26 2000 2 38pm System not started because IP address is not set Login as supervisor Username 4 At the username p...

Page 33: ...lt Gateway option Default Gateway previous q uit 0 0 0 0 8 Press ENTER to accept the default address of 0 0 0 0 or type the IP address for the default gateway the local router if any for example 192 1...

Page 34: ...ss Method Address Pool Wan Port IPCP Enabled Frame Type 1 TYPE_II 2 SNAP Enter Selection previous q uit 1 13 Type the number of the frame type used by your network or press ENTER to accept the default...

Page 35: ...assword is blank i e no password To prevent unauthorized changes to your system you should type a new RAS Express password When you press ENTER at the end of the string you are asked to type the strin...

Page 36: ...d 10 Disconnect Timeout sec 11 Framing Format DS1 AT T Extended Super Frame ESF Line Coding Binary 8 Zero Substitution B8ZS FXS Signaling Options E M Wink Start Transmit Level 0 0dB Wink High Time ms...

Page 37: ...Threshold value indicates the number of channel status reports that do not agree with the hook state reported by the modem When the number of incidents specified in the Error Threshold value is recei...

Page 38: ...cept the default option The following menu appears Transmit Level 1 0 0dB 2 7 5dB 3 15 0dB 4 22 5dB Enter Selection previous q uit 1 34 Press ENTER to leave the transmit level set at 0 0 dB unless Mul...

Page 39: ...tant to set are the IP addresses for the controller and the IP addresses for each RAS If these are not properly set you will be unable to remotely configure the CommPlete Device Specific Setup 1 Contr...

Page 40: ...44 Type 6 and ENTER to change the Subnet Mask for your network Type the address and press ENTER The setup menu appears To change the Read Community option for your network type 7 and ENTER The defaul...

Page 41: ...to use or modify the settings stored in the currently selected RASCard Type 2 if you want to use or modify the default RAS settings The controller displays a screen similar to the following with the...

Page 42: ...168 4 150 Enter Selection previous q uit 2 58 Type the IP address of the network Default Gateway and press ENTER The Getting RAS Info menu reappears 59 To change the Primary DNS Server address type 4...

Page 43: ...ious q uit d one 1 7 To change a value type the option number When the option appears enter the correct value and press ENTER The Getting RAS Info menu reappears Select another menu option or if no ot...

Page 44: ...ER to return to the Address Method option Per Port Configuration From the Address Method option menu type 3 to select Per Port Configuration Selecting Per Port configuration means that each of the 24...

Page 45: ...election previous q uit 1 Type the number of the security protocol for the RASCard or press ENTER to accept the default security protocol Local The Getting RAS info menu reappears 68 To change the Pri...

Page 46: ...on 0 0 0 0 12 Start 2nd Exclusion 0 0 0 0 13 End 2nd Exclusion 0 0 0 0 14 RAS Express Password 15 Protocol Local 16 Primary Server 192 168 90 1 17 Secondary Server 0 0 0 0 18 Shared Secret Password Co...

Page 47: ...ettings from 1 Use Active Settings pre configured card 2 Use System Defaults new card 3 Use Stored Settings swapping cards Enter Selection q uit 1 1 80 Select the option you want to use and press ENTE...

Page 48: ...Enter Selection previous q uit 4 q 83 Type q and press ENTER to quit The following message appears Save System Defaults y n 84 Type y and press ENTER to save the system defaults If you have not change...

Page 49: ...ngs Also make sure the Read Community and Write Community settings match how they are set on the MR9600 controller 91 Double click the IP site you just created double click on the Group icon then doub...

Page 50: ...m Installation and Quick Start Guide 50 E1 Configuration Procedure Fill out the following Site Information sheet prior to configuration This form can be useful as a quick reference and troubleshooting...

Page 51: ...ete Communications Server Controller MR9600 Version 2 53 Sep 25 2000 16 21 50 09 26 2000 2 38pm System not started because IP address is not set Login as supervisor Username 4 At the username prompt t...

Page 52: ...e IP address for the default gateway the local router if any for example 192 168 4 1 and press ENTER When you press ENTER the Subnet Mask option appears Default Gateway previous q uit 192 168 4 1 Subn...

Page 53: ...lowing menu appears Address Method 1 via DHCP server 2 Address pool 3 Per port config 4 RADIUS Enter Selection previous q uit 2 14 Use the Address Method menu to specify how IP addresses will be alloc...

Page 54: ...lt security protocol for your system Select Local if you do not have a security server on your network Select RADIUS if you have a RADIUS server on your network Select TACACS if you have a TACACS serv...

Page 55: ...of channel status reports that do not agree with the hook state reported by the modem When the number of incidents specified by the Error Threshold value is received by the controller the controller...

Page 56: ...lection previous q uit 1 Type the number of the signaling option recommended for your E1 line or press ENTER to accept the default option R2 MF signaling is used outside the United States mostly in Eu...

Page 57: ...onfigure the controller make note of your settings on the E1 Site Information sheet 34 The A prompt appears 35 Type se to display the MultiCommManager Environment Setup menu MultiCommManager Environme...

Page 58: ...isor Press ENTER If this value is set to 0 0 0 0 default then traps are only sent to supervisors that log in to the controller Type the IP address of the supervisor PC that you want to send error and...

Page 59: ...lid device numbers are listed in the option line Type the device number of the RASCard you want to set up and press ENTER The Use Settings from menu appears 1 Use Active Settings pre configured card 2...

Page 60: ...ge the Default Gateway type 3 and press ENTER The Default Gateway menu option appears Default Gateway 192 168 4 150 Enter Selection previous q uit 2 59 Type the IP address of the network Default Gatew...

Page 61: ...d Enter Selection previous q uit d one 1 7 To change a value type the option number When the option appears enter the correct value and press ENTER The Getting RAS Info menu reappears Address Pool Fro...

Page 62: ...Method option menu type 3 to select Per Port Configuration Selecting Per Port configuration means that each of the individual E1 ports must have a valid IP address allocated to it The ports must be se...

Page 63: ...e RASCard or press ENTER to accept the default security protocol Local The Getting RAS Express info menu reappears 70 Change the Primary Server IP address by typing the option number for Primary Serve...

Page 64: ...End 2nd Exclusion 0 0 0 0 14 RAS Express Password 15 Protocol Local 16 Primary Server 192 168 90 1 17 Secondary Server 0 0 0 0 18 Shared Secret Password Config Ras y n y 77 At the Config Ras option ty...

Page 65: ...e System Defaults new card 3 Use Stored Settings swapping cards Enter Selection q uit 1 1 82 The Getting E1 Card info screen appears Getting E1 Card info 1 Channel Polling Interval sec 20 2 Error Thre...

Page 66: ...click Physical View You should see the name of the new site next to a green IP If the IP is gray double check your IP settings Also make sure the Read Community and Write Community settings match how...

Page 67: ...2 Configuration Quick Start 67 PRI 23B D Configuration Procedure Fill out the Site Information sheet below prior to configuration This form can be useful as a quick reference and troubleshooting tool...

Page 68: ...roller s front panel with the end of a paper clip A screen similar to the following appears Welcome to the CommPlete Communications Server Controller MR9600 Version 2 53 Sep 25 2000 16 21 50 9 26 2000...

Page 69: ...Press ENTER to display the Default Gateway option Default Gateway previous q uit 0 0 0 0 8 Press ENTER to accept the default address of 0 0 0 0 or type the IP address for the default gateway the loca...

Page 70: ...r Frame Type TYPE_II Address Method Address Pool Wan Port IPCP Enabled Frame Type 1 TYPE_II 2 SNAP Enter Selection previous q uit 1 13 Type the number of the frame type used by your network or press E...

Page 71: ...d Secret Password RAS Express Password previous q uit 17 The default RAS Express Password is blank i e no password To prevent unauthorized changes to your system you should type a new RAS Express pass...

Page 72: ...though the options 4 T1 Defaults 5 E1 Defaults and 6 PRI Defaults are listed as required you will only need to configure the option that matches your segment type 22 Type 6 and press ENTER to set up t...

Page 73: ...rection The following menu appears Call Distribution 1 First Available 2 Uniform Distribution 3 One to One Enter Selection previous q uit 3 27 The Call Distribution options determine the method by whi...

Page 74: ...ations that follow you will be brought through some of the same parameters that were configured during the System Defaults Setup In such steps verify that the options are correct and press ENTER to ac...

Page 75: ...the Read Community option for your network The default setting is public Type the new setting and press ENTER The Read Write Community options area security feature of SNMP which allows control over a...

Page 76: ...nt to use or modify the default RAS settings configured earlier Type 3 if you want to use stored settings The controller displays a screen similar to the following Getting Ras Info 1 IP Address 192 16...

Page 77: ...4 and press ENTER The Primary DNS Server option appears Primary DNS Server 192 168 4 150 Enter Selection previous q uit 2 55 Type the IP address of the Primary DNS Server and press ENTER 56 To change...

Page 78: ...DNS Server 0 0 0 0 5 Backup DNS Server 0 0 0 0 6 Frame Type Type_II 7 Address Method Address Pool 8 Address Pool Start 0 0 0 0 9 Address Pool End 0 0 0 0 10 Start 1st Exclusion 0 0 0 0 11 End 1st Exc...

Page 79: ...Port Number 1 2 Port Type Client_to_LAN 3 Remote Address 0 0 0 0 Enter Selection previous q uit d one 1 1 1 Port Number 1 2 Port Type Client_to_LAN 3 Remote Address 0 0 0 0 Enter Selection previous q...

Page 80: ...0 default When you press Enter the Getting RAS info menu reappears 66 To change the Secondary Server IP address type the Secondary Server option number and ENTER Secondary Server previous q uit 0 0 0...

Page 81: ...e number of the RASCard you want to set up and repeat steps 45 71 Otherwise type d one and press ENTER to finish Note Look for error messages such as Timeout Waiting for Responses or Not Enough IP Add...

Page 82: ...One 6 Set Carrier PCM24 T1 7 Active Channels 23 Enter Selection previous q uit d one 1 1 78 Verify that the switch type selected matches that of the PRI line If all options are configured correctly ty...

Page 83: ...and press ENTER The Getting PRI info menu appears 86 To change the Call Distribution option type 5 and ENTER The Call Distribution menu appears Call Distribution 1 First Available 2 Uniform Distribut...

Page 84: ...ard The following messages appear Configuring Config Completed The RAS must be reset to finish the PRI config Reset the RAS y n y Select a PRI card 10A previous d one d 94 Type y to reset the RAS The...

Page 85: ...t created double click on the Group icon then double click the Rack icon You should be able to see the modems 102 Select the RAS card by highlighting the RAS icon and choosing the appropriate slot 1A...

Page 86: ...Installation and Quick Start Guide 86 EPRI 30B D Configuration Procedure Fill out the Site Information sheet below prior to configuration This form can be useful as a quick reference and troubleshooti...

Page 87: ...he MR9600 controller s front panel with the end of a paper clip A screen similar to the following appears Welcome to the CommPlete Communications Server Controller MR9600 Version 2 53 Sep 25 2000 16 2...

Page 88: ...ckup DNS Server 0 0 0 0 Default Gateway previous q uit 0 0 0 0 8 Type the IP address for the default gateway the local router if any for example 192 168 4 1 or press ENTER to accept the default addres...

Page 89: ...previous q uit 1 13 Type the number of the frame type used by your network or press ENTER to accept the default TYPE_II is the standard Ethernet frame type SNAP is supported only by some older UNIX sy...

Page 90: ...ator password When you press ENTER at the end of the string you are asked to type the string again to confirm that you entered it correctly When you press ENTER again the following menu appears Protoc...

Page 91: ...the following appears showing your current PRI defaults Switch Type Net 5 Euro ISDN Error Correction CRC4 6 Enabled Call Distribution One to One Set Carrier PCM30 CEPT Active Channels 30 Switch Type 1...

Page 92: ...s in on First available will result in calls going to the first modem starting with 3A that is not in use Uniform Distribution will result in calls going to the first available modem starting with the...

Page 93: ...dress option IP Address previous q uit 0 0 0 0 1 IP Address 192 168 4 150 2 Date 10 4 2000 3 Time 10 24am 4 Default Trap IP 0 0 0 0 5 Default Gateway 0 0 0 0 6 Subnet Mask 0 0 0 0 7 Read Community 8 W...

Page 94: ...over access of SNMP data by external users 36 Type 8 and ENTER to change the Write Community option for your network The default setting is public Type the new value and press ENTER 37 When all option...

Page 95: ...Server 0 0 0 0 Backup DNS Server 0 0 0 0 Frame Type TYPE_II Address Method Address pool IP Address previous q uit 0 0 0 0 43 Type the IP address of the RASCard for example 192 168 4 185 and press ENT...

Page 96: ...ress ENTER to accept the current selection or type the number of a new address allocation method and press ENTER A security summary for the RASCard then appears RAS Express Password Protocol Local Pri...

Page 97: ...ated to users when they call The pool should have one address for each port controlled by the RASCard typically 32 for a EPRI RASCard Note Although EPRI utilizes only 30 ports the RASCard recognizes a...

Page 98: ...Quick Start Guide 98 c Type the start and end address of each exclusion range in the pool or press ENTER to accept the current address If you do not need to exclude any addresses leave the exclusion a...

Page 99: ...AN communications If you select Client_to_LAN a screen similar to the following one appears Remote Address 0 0 0 0 Remote Address previous q uit 0 0 0 0 c Type a new IP address for the port or press E...

Page 100: ...SCard you want to set up and repeat steps 41 56 Otherwise type d and press ENTER to finish The following message appears Device Specific Setup 1 Controller Setup 2 Ras Setup 3 T1 Setup Required 4 E1 S...

Page 101: ...change a value type the menu option number and ENTER When all values have been changed type d and ENTER 60 A configuration summary appears Switch Type Net 5 Euro ISDN Error Correction CRC4 6 Enabled...

Page 102: ...s Also make sure the Read Community and Write Community settings match how they are set on the MR9600 controller 69 Double click the IP site you just created double click on the Group icon then double...

Page 103: ...Firmware Version Bootcode Version is listed at the bottom of the screen Please note these version numbers on the Site Information sheet E1 Card s Telnet to the Controller Issue the command E1status x...

Page 104: ...e modem card MultiCommManager Software To determine the current version of your MultiCommManager software either refer to the version number printed on the installation diskette or if already installe...

Page 105: ...3 Warranty and Technical Support...

Page 106: ...s written authorization or used in any manner inconsistent withMTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products...

Page 107: ...Appendixes...

Page 108: ...the Site Information sheets used in the configuration procedures for your CommPlete Communications Server Complete a Site Information sheet for each segment that you configure For more details on thes...

Page 109: ...A Additional Site Information Sheets 82088100...

Page 110: ...82088100...

Page 111: ...A Additional Site Information Sheets 82088100...

Page 112: ...82088100...

Page 113: ...A Additional Site Information Sheets 82088100...

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