Troubleshooting Charts
DISPENSING ISSUES
Problem
Cause
Correction
Product does not dispense
Product keg is empty
Change out the product keg.
See “Keg Change”
on page 16
Nitrogen tank is empty
Change out the Nitrogen tank.
See “Nitrogen
Installation/Replacement” on page 10
Debris in filter
Clean filter.
See “Clean In-line Strainer” on page 21
Product line is not primed
Press the clean button for one second to prime
system
Stuck in clean cycle
Is light illuminated , press & hold till it is not.
Nitrogen Supply Tank OFF
Turned OFF when tank was swapped/installed. Check Nitrogen tank.
See “Nitrogen Installation/
Replacement” on page 10
Tank incorrectly shut OFF during keg change.
Coffee does not dispense
Power
Is there power to the unit? Plug in unit.
Low / No Nitrogen pressure.
Open Nitrogen tank valve, adjust pressure,
or change N2 supply tank.
See “Nitrogen
Installation/Replacement” on page 10
The coffee seems to be watery
Is the cleaning / purge light button on
Finish cycle & replace the product keg.
See “Keg
Change” on page 16
The coffee is warmer than expected
Verify the thermometer reads below 50°F
Refer to refrigeration section checklist.
See
“Controls/Programming/Settings” on page 15
and “Keg Change” on page 16
Coffee keeps leaking from the clear
drain hose
The nitrogenator tank relief valve is stuck open
Close or replace.
There is a hissing sound coming from
the nitrogen tank
Regulator nut
Tighten regulator nut.
See “Nitrogen Regulator
& Tank Assembly” on page 10
Check for missing washer inside of regulator nut.
There is a puddle of product on the floor
Drain tube
Check to see of cabinet drain is in the floor drain.
See “N2 Quick Disconnect & Drain” on page 11
The drain pan under the taps has
standing coffee
Pinched or clogged drain line
Clean out drain line.
Replace drain line.
Product does not appear to be
nitrogenized
Nitro Coffee nozzle does not have diffuser
installed
Check cold brew nozzle to see if nozzles were
reversed. Nozzle with diffuser disc is intended
to be installed on the Nitro side of the tower.
Product flowing slow from valve
Flow control collar on valve out of adjustment
Adjust collar to achieve desired flow rate
Debris in nozzle
Remove nozzle and clean.
Debris in filter
Remove and Clean Filter.
Check Nitro pressure gauge
Make sure pressures are set correctly.
See
“Nitrogen Connections & Pressures” on page 11
and “Keg & Pump Regulators” on page 11
Nitrogen pump not running
Call for service
Foam dispensing from valve
Cold brew temp above 45 degrees
Attach keg of cold brew that is chilled to below
45°F.
See “Keg Change” on page 16
Cleaning button blinking ON/OFF rapidly
Unit is in an error state and cleaning process has
stopped., keg empty.
Hold Prime/Clean button until the LED turns
OFF. (
See “Clearing Error Code” on page 16)
Replace keg if needed then press and release
the Prime/Clean button again to prime the new
keg. Cleaning process can be started over after
a two (2) minute wait.
System fails to prime.
Pump runs continuously for >5 minutes.
Section 5
Troubleshooting
