Multi-Tech RoteFinder RF500S User Manual Download Page 112

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Chapter 9 - Troubleshooting

Summary of Contents for RoteFinder RF500S

Page 1: ...Model RF500S DSL Cable Router with Built in 4 port 10 100 Switch User Guide ...

Page 2: ...from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A 8 21 2000 Manual Released at Software Version 7 1 Patents This product is covered by one or more of the following U S Patent Numbers 5 301 274 5 309 562 5 355 365 5 452 289 5 453 986 Other patents pending T...

Page 3: ...Configuration 17 Software Installation 17 Using RouteFinder Setup Wizard 18 Testing your Connection 30 Chapter 4 Telnet Using Telnet to Configure your RouteFinder 32 Chapter 5 RouteFinder Manager RouteFinder Manager 39 General Settings 40 WAN Ethernet Segment 41 Async Port 42 Remote Access Remote Access Settings 46 Enable IP Mapping Virtual Server 47 Port Settings 48 Edit Login Script for Remote A...

Page 4: ...ion Windows 2000 only 107 Chapter 8 LAN to LAN Settings LAN to LAN Settings 109 Setting up LAN to LAN Routing 109 Using the Find Computer command 110 Using LMHosts 111 Chapter 9 Troubleshooting 112 Troubleshooting 113 Common Problems 113 Chapter 10 Service Warranty and Technical Support Introduction 117 Limited Warranty 117 Addendum for North American Products 117 Addendum for International Produc...

Page 5: ...Appendix B Tools for your RF500S 125 RouteFinder Monitor 125 PING 125 WINIPCFG and IPCONFIG 125 TRACERT 126 Appendix C Cabling Diagrams 127 Glossary 128 Index 133 ...

Page 6: ...Chapter 1 Introduction ...

Page 7: ... transmission and can serve as a completely dedicated full duplex backbone Network Security The RouteFinder uses the NAT protocol to provide security from hackers attempting to access the office LAN without the extra cost of a firewall It implements firewall and gateway security for LAN based resources Additionally the RouteFinder supports Internet access restriction by IP address client protocols...

Page 8: ...ata Power Lights when power is being supplied to the router Back Panel Uplink Normal 1 2 3 4 Serial Reset WAN 5VDC RF500S Back Panel Back Panel Description Power 5VDC The 5V DC Power socket is used to connect the device to the AC power adapter 10 BT WAN The WAN port is used to connect the router to a DSL or Cable modem ASYNC The Serial async port connects the router to a standard modem optional Re...

Page 9: ...rnet via DSL or a cable modem Kernal NAT outgoing TCP IP connection sharing a single Internet IP address or using multiple IP mapping Virtual Server allowing incoming specific TCP IP service request redirect to an internal server Static Routing Routing table setting to Internal Local Gateways Firewall External Fixed External Port IP or DHCP client Dynamic IP assigned Internal Device Fixed IP DHCP ...

Page 10: ...xed External IP or DHCP client Dynamic IP only Internal Device Fixed IP DHCP Server Workstation IP Address 192 168 0 106 Department Segment Ethernet Workstation IP Address 192 168 0 105 Workstation IP Address 192 168 1 101 Workstation IP Address 192 168 1 100 Workstation IP Address 192 168 0 104 Major Segment Ethernet RouteFinder RF500S IP Address 192 168 0 1 Server IP Address 192 168 0 103 Server...

Page 11: ...er Firewall External Fixed External Port IP and mask DNS IP Gateway IP or DHCP client Dynamic IP for the device DNS and Gateway assigned Internal Device Fixed IP DHCP Server Workstation IP Address 192 168 0 106 NAT Hidden Clients and Servers Workstation IP Address 192 168 0 105 Workstation IP Address 192 168 1 101 Workstation IP Address 192 168 1 100 Workstation IP Address 192 168 0 104 Major Segm...

Page 12: ...ccess Network TCP IP IPX DHCP PPP PPPoE Filtering Protocol port number URL address and IP address LED Indicators 1 indicator for Power On 3 indicators for WAN function LINK TxD RxD 2 indicators for Serial Async function DATA DCD 3 indicators for each of 4 LAN ports functions LINK ACT 100 FDX COL Power Output 5VDC 1000mA Dimensions 7 1 in w x 4 9 in h x 1 4 in d 18 1 cm x 12 5 cm x 3 5 cm Weight 38...

Page 13: ...Chapter 2 Hardware Installation ...

Page 14: ...d at the network interface 5 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightening 7 Do not use the telephone to report a gas leak in the vicinity of the leak 8 To reduce the risk of fire use only No 26 AWG or larger Telecommunications line Cord Unpacking the RF500S The RF500S shipping box contains the following...

Page 15: ...of the 4 LAN ports if you are using the Uplink option port number 1 cannot be used as a LAN port 3 If you are using an analog modem connect it to the Serial Async port 4 If you are using the Uplink option to connect to another network segment slide the Uplink Normal switch into the Uplink position Connect the LAN cable to LAN port 1 Plug the other end of the LAN cable into another hub router or sw...

Page 16: ...Chapter 3 Software Installation and Configuration ...

Page 17: ...teFinder Utilities including RouteFinder Setup Wizard RouteFinder Manager and RouteFinder Monitor A description of each component follows RouteFinder Setup Wizard The RouteFinder Setup Wizard provides a step by step process to assist you in entering all the basic settings needed to configure your RF500S for general use All settings that are entered in the Setup Wizard can be found in their respect...

Page 18: ...d Before running the Setup Wizard it is strongly recommended that you exit all Windows programs 1 Insert the RF500S System CD into your computer s CD ROM drive The RF500S System CD screen appears Note If Autorun is disabled on your computer use Windows Explorer to view the contents of the CD Double click the CD icon to display the RF500S System CD main screen 2 Click Install Software 3 Follow the ...

Page 19: ...vice you wish to configure from the Device Name list Record the values presented in the Device Information panel for later reference Device IP Address ______________________ Device MAC Address ____________________ Device Firmware Version _________________ Click Next Note If a message appears indicating the device is not found or you do not see the device you are attempting to configure listed clic...

Page 20: ...an change the network name of your RouteFinder If your ISP requires your device to have a name you may use the value entered in this field Click Next to continue The device will search the network to ensure that the IP address is valid This may take several seconds Note If your ISP provided you with an IP address do not enter that address in this field Enter the IP address for this device on your ...

Page 21: ...st often used when the RF500S is connected to a DSL or cable modem or when the IP segment of the server needs firewall protection Select IP Routing NAT Disabled to allow the RF500S to function as a router between IP segments This option is ideal for organizations needing to segment workgroups Select Enable PPPoE to use the RF500S with a time base rather than fixed cost DSL modem connection Enter t...

Page 22: ...ternal IP Netmask box enter the Netmask of the WAN Ethernet IP Segment for Class C networks the Netmask is generally set to 255 255 255 0 In the External Gateway IP Address box enter the IP address of the Gateway to the destination network Note If your ISP uses dynamic IP addressing DHCP leave the External IP address and the External Gateway IP address at the default values of 0 0 0 0 Set the Exte...

Page 23: ...s continue on page 24 Select IP Routing NAT Enabled to allow all users in the two IP segments LAN and WAN Ethernet to share one IP address to the Internet You may also select this option to use the serial async port for dial backup in the event the DSL or cable modem becomes unavailable Select IP Routing NAT Disabled to connect other IP segments through the serial async port IP Routing instruction...

Page 24: ...the following three callback options for each remote client No Callback Select this option to allow the remote user to immediately connect to the network after being authenticated No Callback is the default setting Fixed Callback This option allows you to specify a fixed callback telephone number for the user After the PPP negotiation the device will disconnect then callback the telephone number y...

Page 25: ...ddress Enter the IP address of the RADIUS Access Server RADIUS Accounting Server IP Address Enter the IP address of the RADIUS Accounting Server Secret Enter your Secret RADIUS code or password Secret Verification To confirm your Secret code re enter your code or password Note In most cases the RADIUS Access Server and the RADIUS Accounting Server are the same server so the IP addresses will also ...

Page 26: ...mber Enter the phone number used to dial your remote server ISP Note If you must dial a number to get an outside line e g 9 or 0 enter the required number plus a w wait or a comma in the Telephone box e g 9w555 2323 or 9 5552323 Each comma provides a 3 4 second delay User Name Enter the User Name for your remote server or ISP account Password Enter the Password for your remote server or ISP accoun...

Page 27: ...ttings dialog box displays The final step in configuring your RF500S for basic operations is to define your modem Manufacturer Model and the DTE baudrate or speed of communication between the RF500S s serial async port and your modem or ISDN TA Select your modem and baudrate as described on the following pages Note If you do not have a device attached to the serial async port use the default modem...

Page 28: ...e displays Use the Asynchronous port settings list to select the baudrate Select the DTE speed i e the speed of communication between the asynchronous port of the RF500S and the modem For DCE speed compression modems this value can normally be set to about 4 times the speed of your modem Keep in mind that if you set the baudrate too high the dial up connection may fail Note You may need to set a l...

Page 29: ...Installation and Configuration 16 The Note dialog box displays indicating that you have completed the Setup Wizard Read the IMPORTANT information contained in the dialog box Choose Run Monitor recommended Run Manager or Exit ...

Page 30: ...o the RouteFinder Monitor chapter in this User Guide for additional information about the monitoring capabilities of the RF500S 2 After successfully using the Test Connection option in Run Monitor refer to the LAN Client Settings chapter of this User Guide to continue with your installation by configuring your LAN workstations Note If a problem occurs while testing your connection or you need to c...

Page 31: ...Chapter 4 Telnet ...

Page 32: ...nd computer must also be located on the same subnet 1 Start your telnet session and connect to the RouteFinder RF500S using the router s default IP address of 192 168 2 1 and vt100 terminal emulation If you are using a graphical interface such as the one shown above click Connect 2 When prompted to input the Router Password press Enter 3 The RF500S Telnet Server Menu displays To use the menu type ...

Page 33: ...ays the current MAC address of your router Edit this field only if required by your remote system or ISP WAN Ethernet Settings Define the function of the WAN port by selecting Internet Access IP Routing NAT Enabled or LAN to LAN access IP Routing NAT Disabled Refer to the WAN Ethernet Segment section of the RouteFinder Manager chapter for more information Internet Access If you use the WAN port fo...

Page 34: ...ate Use the list to select the appropriate baudrate of the modem attached to your async port You may need to select a lower speed to ensure a quality connection Modem Pre Initial string Consult your modem or ISDN TA User Guide for this information The default value will work for most analog modems Modem Initial string Consult your modem or ISDN TA User Guide for this information Modem dialup strin...

Page 35: ...r of this User Guide for additional information Edit User Database To add users to the database select the next available letter Enter the User Name Password and Callback type for each user that you add to the database You may enter up to 64 remote clients Idle Timeout The default value is 5 minutes Serial Baudrate Select one of the available options You may need to use a slower speed to ensure a ...

Page 36: ...and internal IP Addresses necessary to allow remote clients to access specific devices on your network via the Internet Refer to the General Settings section of the RouteManager chapter in this User Guide for more information about Enabling IP Mapping Routing Table The Routing Table option lets you create a routing table so your RouteFinder will route IP packets to the proper network For more info...

Page 37: ... Diagnostic option performs basic testing of the RouteFinder displays information about your firmware and offers options for assigning the LAN and WAN MAC addresses as may be required by your ISP Type any key to return to the main menu ...

Page 38: ...Chapter 5 RouteFinder Manager ...

Page 39: ... After you have selected a device from the Available Devices list the Status field provides information about the name IP address MAC address and Firmware version of your RouteFinder The buttons in the left column of the screen offer the ability to change the device s name and password save and load settings upgrade the firmware or run general diagnostics on the device The buttons in the right col...

Page 40: ...tion IP Routing and Remote Access settings Most of the settings on these screens were entered in Setup Wizard however some important settings can be entered only in RouteFinder Manager LAN Ethernet Segment Server IP address This IP address is the internal LAN IP address of the RF500S The address entered into the Setup Wizard is displayed here e g 192 168 2 1 Server IP Netmask The RF500S subnet mas...

Page 41: ...your ISP uses Point to Point Protocol over Ethernet for authentication purposes select the PPPoE box and enter your ISP account User Name and Password in the fields provided External Port IP Address Enter the IP address provided by your ISP or remote system administrator External Port IP Netmask Enter the subnet mask of the port as provided by your ISP or remote system administrator Gateway IP Add...

Page 42: ...NAT is enabled all local users will be firewall protected and will share one IP address through the Async port Enter values in the fields as described Tel Number Enter the phone number required to access your ISP User Name Enter the account user name to be authenticated by your ISP Password Enter the user account password to be authenticated by your ISP Password Verification Re enter the user acco...

Page 43: ... RADIUS Authentication Refer to Remote Connection Authentication Settings following this section 5 Click OK when complete Callback Settings From a remote site you can trigger your RF500S to establish a connection with your ISP 1 Click Callback Settings and select one of three call back options a No Callback b Trigger ISP Server Connection The RouteFinder will establish a connection with the ISP se...

Page 44: ...0S is set up with a default user of guest which requires no password For security reasons either delete the guest user id guest or provide it with a password Client Information For each new remote user added to the system enter the following information User Name Specify a user name with a maximum of 16 characters Password Specify the password corresponding to the user name Passwords are limited t...

Page 45: ...to the network and enters their username and password the information is passed to a RADIUS server The RADIUS server checks that the information is correct and then allows access to the system 1 From the Remote Access Settings dialog box in the Remote Users Authentication section click Use RADIUS Authentication then click RADIUS Setup 2 The RADIUS Configuration dialog box displays 3 Use the List b...

Page 46: ...gn an IP address manually Enter an IP address for the remote client Network Protocols You must select the network protocols you would like to enable for the dial in service The default enables both TCP IP and IPS SPX If you do not need both protocols you may disable one of them If you are connecting to a Netware Server IPX SPX must be enabled IPX SPX Frame Type The RouteFinder RF500S can automatic...

Page 47: ...n connecting to your ISP 3 Enter the TCP IP port number for the service that you will be using for IP mapping Common TCP IP port numbers are listed below WWW Port 80 FTP Port 20 or 21 SMTP Port 25 POP3 Port 110 For more information on port numbers visit http www metadigm co uk If you would like to map all services for this external IP address to a computer on your LAN you can enter port number 0 T...

Page 48: ...tting for a given port on the network device is 4 x the speed of your modem If the baudrate is set too high your network device may fail to establish a dial up connection For example if you have a 14 4Kbps modem the highest speed selected is 57 6Kbs If your modem does not appear in the list provided the Standard Modem selection will work in most cases Important If you are using an ISDN Terminal Ad...

Page 49: ...For Remote Access the device will act as the server side Send Welcome displays Welcome to remote site Send sends an Enter Carriage return line feed to the remote site Send Username prompts the remote site for a user name Retrieve 1 will wait for the remote site to enter the user name that will be used for PPP authentication Send Password prompts the user for a password Retrieve 2 will wait for the...

Page 50: ...feed to the ISP Wait FUNCTION Wait 5 The Modem will wait for 5 seconds before moving the next line in the login script Wait CONNECT The Modem will wait for CONNECT to display before moving to the next command Wait CONNECT 6 Modem will wait for CONNECT to display before moving to the next command If CONNECT does not display the modem will go to line 6 of the login script Other FUNCTION Go Begins PP...

Page 51: ...81234 Dials phone number 888 1234 4 Wait CONNECT 12 Waits for ISP to send reply CONNECT If no reply goes to line 12 for ISP 2 5 Wait username 12 Waits for ISP to send reply username If no response goes to line 12 for ISP 2 6 Send JaneDoe Sends the username JaneDoe to ISP 7 Wait password Waits for ISP to send reply password 8 SH 1234 Sends password 1234 to ISP 9 Wait Waits for ISP to send reply 10 ...

Page 52: ... or ATDI Dial up Hang up Settings The Dial up Hang up settings allow you to specify your connection time idle timeout or auto reconnect and the number of times to attempt to connect if connection cannot be established 1 From the main Manager dialog box click Port Settings 2 From the Async tab click Dial up Hang up Settings Individual Port Options Individual Port Options lets you set the idle timeo...

Page 53: ...ddress Pool contains the range of IP addresses that will be automatically assigned to the clients of your network as they connect to the network Note By default the IP address pool range is from 100 to 200 Ranges are listed in the IP Address Pool table To change the range 1 Select the existing range of addresses 2 Enter a new range 3 Press Insert To delete an IP Address range 1 Select the range of...

Page 54: ...arch tool 1 Enter the IP address of the computer 2 Click Search to find the MAC address 3 Once the address has been located click Add to reserve the address To delete a static IP Address 1 Select the static address you would like to delete 2 Click Delete Note Refer to the User Guide Glossary for information about determining a computer s netmask address ...

Page 55: ...s Gateway Enter the IP address of the gateway device linking your network to the other network subnet The IP address should be in the same subnet as your RF500S If you are using this device with the LAN to LAN function the gateway IP should be set as the IP address of the RouteFinder Interface Select the port LAN or WAN etc that the routed packet should pass through Select Local Network if you are...

Page 56: ...he RF500S 1 has the routing information to route between 192 168 3 x and 192 168 5 x The device does not have the information about how to route to the 172 168 2 x network If you want the RF500S 1 to route to 172 168 2 x you must add the following information to the routing table IP 172 168 2 0 Network 255 255 255 0 Gateway IP 192 168 5 254 Interface Ethernet Local Network If you would like the RF...

Page 57: ...efining which packets can go into your WAN port or come on to your LAN To enable the Pass IP filter function click the Pass tab and select Enable Pass IP Filter Function 4 To filter packets to be passed or blocked use the Packets Defined by list to select TCP IP or User Packets Defined by TCP IP If you choose to define by TCP IP you must enter the IP information of the packet s then select either ...

Page 58: ...l block the packet Click Insert to add each IP address to the list To remove a defined packet select the packet you d like to delete from the table and click Delete Packets defined by User If you choose to define by User you must define the byte pattern of the packet s The RF500S uses the defined byte patterns to block or pass packets from the WAN or from the LAN 1 In the Block dialog box select E...

Page 59: ...tings 3 The Filter Settings dialog box displays The filter works by filtering TCP IP port numbers The 5 most commonly used port numbers are listed for you They include the port numbers for Mail WWW FTP Telnet and News If you would like to filter other services you must know the port number for the service 4 Click Edit to enter new service port numbers 5 Enter the TCP UDP Port Number and click Add ...

Page 60: ...n enter the MAC address directly or you can use the MAC address search tool by entering the IP address of the computer then using the Search button to find the MAC address After completing the IP Address and MAC Node address click Add to include the information in the Node MAC address list Remote Clients Applies to Remote Access Port s Select Include WAN Async Clients as Privileged Clients or Incl...

Page 61: ...m in the Available Devices list Note If a device does not appear in the list click Refresh Device List again to determine if the device will appear on the list If the device still does not appear ensure that all cables are correctly connected and that the RF500S is powered on If the device still does not appear in the list refer to the Troubleshooing chapter of this User Guide ...

Page 62: ...n Device Password The RouteFinder manager does not come with a password enabled If you choose to provide the device with a password you will be prompted to enter the password each time you want to configure your network device To enter a Password type your password in the Device Password field then re enter your password in the Password Verification field Note If you choose to use a password ensur...

Page 63: ... The Save Settings to File dialog box displays To save your settings to a file 1 In the File Name field enter a name for your file Note Do not change the file type extension If you try to use the Load Settings function the manager program will look for the specific file extension compatible with your device For example co1 is used only for 1 WAN port units co2 is used only for 2 WAN port units 2 T...

Page 64: ...g box displays 3 To return the RouteFinder to factory default settings select Load Default Setting 4 To load a configuration from a file select Load Settings From File In the File Name field enter the name of the file containing the settings you would like to use Indicate the location of the file by entering the full path to the file in the File Directory field Select the file from the Available F...

Page 65: ...www multitech com 2 Copy the firmware to the directory containing the RouteFinder Manager program files Refer to the default Firmware File Directory field to determine the location of the files on your system 3 Enter the location of the new firmware file in the Firmware File Directory field RouteFinder Manager will automatically detect the new firmware file name and display it in the Firmware File...

Page 66: ...ager dialog box displays network device information and allows you to determine if the RF500S is functioning properly 1 From the main Manager dialog box click General Diagnostic 2 The General Diagnostic dialog box displays information about the RF500S 3 Record the information if necessary and click OK to exit ...

Page 67: ...Chapter 6 RouteFinder Monitor ...

Page 68: ...d troubleshooting functions Running RouteFinder Monitor 1 Click on the RouteFinder Monitor icon or select Start Programs RouteFinder Manager RouteFinder Monitor 2 The RouteFinder Monitor dialog box displays Note If you receive a message stating Device is not found refer to the Troubleshooting chapter in this User Guide ...

Page 69: ...69 Chapter 6 RouteFinder Monitor Refresh Device List Click Refresh Device List from the main RouteFinder Monitor dialog box to display a list of network devices in the Available Devices window ...

Page 70: ...remote server ISP and establish a connection 1 From the main RouteMonitor dialog box click Test Connection to begin testing 2 The Test Connection dialog box displays 3 Select Connect Port 1 to test the WAN connection or Connect Port 2 to test the Async connection 4 The monitor display window displays the actions of the test 5 To terminate the connection refer to the Terminate Connection instructio...

Page 71: ...k Administrator to terminate an RF500S connection instantly 1 From the main RouteFinder Monitor dialog box select Terminate Connection 2 The Terminate Connection dialog box displays 3 Select Disconnect Port 1 or Disconnect Port 2 4 Click Terminate Connection 5 Click Exit to return to the RouteFinder Monitor dialog box ...

Page 72: ...tomatically save the information displayed on the monitor to a database file enable the AutoSave function Options for this function include Overwrite database file This option saves the information collected by the monitor to a database file based on the time interval that you specify overwriting the last saved database file Append Database file This option saves the information collected by the m...

Page 73: ...ecific IP addresses Each computer listed must have a fixed IP address for your network You may configure a fixed IP address on the individual computer or use the RF500S s DHCP server IP reservation system refer to the LAN DHCP section of RouteFinder Manager chapter of this User Guide 1 From the main RouteFinder Monitor dialog box click IP Address Name 2 The IP User Mapping dialog box displays 3 En...

Page 74: ...lower half of the RouteFinder Monitor display Event Messages provide information about the communication occurring between your network device ISDN TA modem and the remote server ISP To assist you in troubleshooting you may point and click on any event message to bring up a help screen ...

Page 75: ...e history of the TCP IP session through the selected port The TCP IP information presented does not represent the current status of the TCP IP session The TCP IP tab displays the following information Date Time Indicates the date the request was made Port Indicates the port you are viewing Type Displays the type of request being made Local IP Indicates which IP address you have requested informati...

Page 76: ...ime This field displays the total time that has elapsed since your RouteFinder was powered on Total Connection Time This field displays the total connection time for each port that has been logged on since the RouteFinder was powered on Current Connection This field displays the time that has elapsed since the current connection was established for the port TX Bytes This field displays the total n...

Page 77: ...em power is turned on Modem Ready The Network Device sends a pre initialization and initialization command to the modem or ISDN TA If this communication is successful the indicator light will be lit indicating your modem is ready to make a connection Modem Connected If the Network Device has detected that your modem has successfully dialed up a connection to a remote site the indicator light will ...

Page 78: ...IP address of the network device Name The Name as entered in the IP Address name option of the Main RouteFinder Monitor dialog box Tx Bytes Displays the number of bytes transmitted from the computer with this IP address Rx Bytes Displays the number of bytes received from the computer with this IP address Total Bytes Displays the total number of bytes received and transmitted from the computer with...

Page 79: ...Chapter 7 LAN Client Settings ...

Page 80: ...in the following pages or your Windows documentation for assistance in adding the protocol The default setting in Windows is to have IP information IP Address DNS Server IP address and Gateway IP address automatically assigned by a DHCP server such as the one built in to your RouteFinder If you d like to manually configure the IP addresses on your workstation you will need to provide an IP address...

Page 81: ...g you will likely need to install client software and specify the particular services you would like to use Accessing a Windows NT Server Windows NT Server combines the best aspects of an application server a file and printer server a communications server and a Web server and its interoperability and management features make it an excellent network operating system NOS for organizations whether t...

Page 82: ...pters option box select Dial up adapter 6 Click OK twice to return to and then close the Network dialog box WindowsNT Dial up Networking adds PPP and SLIP protocol support enabling your workstation to gain access to a remote computer or network even if your computer is not on a network 1 Double click My Computer then double click Dial Up Networking The following screen is displayed 2 Click Install...

Page 83: ...tocol WinNT only Note Windows NT workstation has no Manufacturers option box Win95 98 WinNT 4 Click OK twice to return to and then close the Network dialog box Adding Client for Microsoft Networks NT Server Connection Windows95 98 1 In the Network dialog box Configuration tab click Add 2 Select Network Client and click Add 3 The Select Network Client dialog box displays In the Manufacturer s optio...

Page 84: ...ers option box select Microsoft Select File and Printer sharing for Microsoft Networks Note Windows 98 has no Manufacturers option box Win95 Win98 4 Click OK twice to return to and then close the Network dialog box Set Your Primary Network Logon NT Server Connection Windows95 98 1 In the Primary Network Logon option box on the Configuration tab of the Network dialog box select the previously insta...

Page 85: ... Automatically is selected It s the default 4 Click OK to close the TCP IP Properties dialog box NetworkClient Windows95 98 1 In the Network dialog box Configuration tab select Client for Microsoft Networks 2 Click Properties The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select check Log on to Windows NT domain 4 Click the Windows NT domain field then enter the...

Page 86: ...r a name and description for your computer in the fields provided 4 Click OK Access Windows95 98 1 In the Network dialog box select the Access Control tab 2 In the Control Access to Shared resources using group select Share Level access control 3 Click OK twice to return to and then close the Network dialog box Note You must restart your system for the new settings to take effect Once your machine...

Page 87: ...operties the My Connection dialog box opens 2 On the General tab click Server Type the Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Click to check or enable only the following items Log on to network Enable software compression and TCP IP Note do not disturb any other items that are already checked Dial in to your network NT Server Connection Windows95 98 1 You are...

Page 88: ...ANs Perform the following procedures when you need to connect your PC workstation to a remote Novell Server Adding the dial up adapter Novell Server Connection Windows95 98 1 Click Start Settings Control Panel 2 Double click the Network icon to open the Network dialog box Win95 Win98 3 Click Add The Select Network Component Type dialog box opens ...

Page 89: ...SLIP protocol support enabling your workstation to gain access to a remote computer or network even if your computer is not on a network 1 Double click My Computer then double click Dial Up Networking The following screen is displayed 2 Click Install then follow the onscreen instructions to configure your connection Adding IPX SPX Novell Server Connection Windows95 98 1 In the Network dialog box C...

Page 90: ...llowing steps 1 In the Network dialog box Protocol tab click Add The Select Network Protocol dialog box opens 2 Select NWLink IPX SPX Compatible Transport then click OK to return to the Network dialog box 3 Click Close to close the Network dialog box and return to the Desktop Adding Client for NetWare Networks Novell Server Connection Windows95 98 1 In the Network dialog box Configuration tab clic...

Page 91: ...rks 2 Click Properties The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select check Log on to Windows NT domain 4 Click the Windows NT domain field then enter the name of your Windows NT domain as provided by your Network Administrator 5 Click OK to return to the Network dialog box 6 In the Network dialog box Configuration tab select Client for NetWare Networks ...

Page 92: ...y select the First Network Drive then ensure that Enable logon script processing is checked enabled It s the default 9 Click OK to return to the Network dialog box Set Your Primary Network Logon Windows95 98 1 In the Network dialog box Configuration tab select Client for NetWare Networks as the Primary Network Logon 2 Click OK You are returned to the Desktop ...

Page 93: ...to configure your connection Set Dial up type Novell Server Connection Windows 95 98 1 Right click the newly created connection icon then click Properties the My Connection dialog box opens 2 On the General tab click Server Type the Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Click to check or enable only the following items Log on to network Enable software compr...

Page 94: ... Server Perform the following procedures if your PC workstation needs to access both a Windows NT Server and a Novel NetWare Server Adding the dial up adapter Novell NT Server Connection Windows95 98 NT 1 Click Start Settings Control Panel 2 Double click the Network icon to open the Network dialog box Win95 Win98 3 Click Add the Select Network Component Type dialog box opens ...

Page 95: ...ce to return to and then close the Network dialog box Adding TCP IP Novell NT Server Connection Windows95 98 NT 1 In the Network dialog box Configuration tab click Add 2 Select Protocol and click Add 3 The Select Network Protocol dialog box is displayed In the Manufacturers option box Win95 only select Microsoft In the Network Protocols option box select TCP IP Win95 98 or TCP IP Protocol WinNT on...

Page 96: ... for Microsoft Networks 4 Click OK to add this Client and return to the Network dialog box Adding File and Print Sharing for Microsoft Networks Novell NT Server Connection Windows95 98 1 In the Network dialog box Configuration tab click Add 2 Select Services and click Add 3 The Select Network Service dialog box displays In the Manufacturers option box select Microsoft Select File and Printer shari...

Page 97: ...WLink IPX SPX Compatible Transport is probably already installed along with NWLink NetBIOS and TCP IP Protocol however if NWLink IPX SPX Compatible Transport does not appear on the Protocols tab of the Network dialog box perform the following steps 1 In the Network dialog box Protocol tab click Add The Select Network Protocol dialog box opens 2 Select NWLink IPX SPX Compatible Transport then click...

Page 98: ...select Client for NetWare Networks 4 Click OK to add this Client and return to the Network dialog box Set Your Primary Network Logon Novell NT Server Connection Windows95 98 1 In the Primary Network Logon option box on Configuration tab of the Network dialog box select the previously installed Client for Microsoft Networks 2 Click OK to close the Network dialog box ...

Page 99: ...efault 4 Click OK to close the TCP IP Properties dialog box NetworkClient Windows95 98 1 In the Network dialog box Configuration tab select Client for Microsoft Networks 2 Click Properties The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select check Log on to Windows NT domain 4 Click the Windows NT domain field then enter the name of your Windows NT domain as pr...

Page 100: ...erties 3 Disable Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks This will ensure that when you log into your NT server Windows will use the TCP IP protocol Next you must enable Client for Microsoft Networks Set Your Identification Windows95 98 1 In the Network dialog box select the Identification tab 2 In the Workgroup field enter the name of your NT domain or th...

Page 101: ...ake effect Once your machine has restarted you may continue the configuration process Make Your New Connection NT Novell Server Connection Windows95 98 1 Double click My Computer 2 Double click the Dial Up Networking folder 3 Double click Make New Connection or Add New Connection Win98 4 Follow the onscreen instructions to configure your connection WindowsNT 1 Double click My Computer 2 Double cli...

Page 102: ...etwork Enable software compression and TCP IP Note do not disturb any other items that are already checked Dial in to your network NT Novell Server Connection Windows95 98 1 You are ready to dial in to your network 2 Double click the new connection icon the Connect To dialog box opens 3 Enter the user name if necessary and password configured for you on the RF500S Note If your particular situation...

Page 103: ...epare your PC workstation to access a remote Unix Server Adding the dial up adapter Unix Server Connection Windows95 98 NT 1 Click Start Settings Control Panel 2 Double click the Network icon to open the Network dialog box Win95 Win98 3 Click Add the Select Network Component Type dialog box opens ...

Page 104: ...og box WindowsNT Dial up Networking adds PPP and SLIP protocol support enabling your workstation to gain access to a remote computer or network even if your computer is not on a network 1 Double click My Computer then double click Dial Up Networking The following screen is displayed 2 Click Install then follow the onscreen instructions to configure your connection Adding TCP IP Unix Server Connect...

Page 105: ... Click OK twice to return to and then close the Network dialog box Set Up Properties of Components Unix Server Connection Dial upAdapter Windows95 98 1 In the Network dialog box Configuration tab select the TCP IP Dial up adapter 2 Click Properties The TCP IP Properties dialog box opens with the IP Address tab selected 3 Ensure that Obtain an IP Address Automatically is selected It s the default 4...

Page 106: ... Properties the My Connection dialog box opens 2 On the General tab click Server Type the Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Click to check or enable only the following items Log on to network Enable software compression and TCP IP Note do not disturb any other items that are already checked Dial in to your network Unix Server Connection Windows95 98 1 Yo...

Page 107: ...000 PC workstation to access any of the remote Servers and enable applications such as e mail Web browsing file sharing and printing 1 Double click My Computer 2 Double click the Network and Dial up Connections folder 3 Double click Make New Connection 4 Click Next then follow the onscreen instructions to configure your connection ...

Page 108: ...Chapter 8 LAN to LAN Settings ...

Page 109: ...st be within the same workgroup Use the Identification tab of the Network Dialog box to define a workgroup name 1 Select Start Settings Control Panel 2 Click Network 3 Click File and Printer Sharing 4 To enable file sharing select I want to be able to give others access to my files 5 If you haven t already done so ensure that this computer has a fixed IP address on your local network Refer to the ...

Page 110: ...mote network the network device will attempt to establish a dial up connection to the remote LAN based on settings entered in RouteFinder manager If you have entered the computer s IP address and host name into your LMHosts file you may enter the computer s host name rather than the IP address in the Named field refer to the following LMHosts section of this User Guide Note If the computer you are...

Page 111: ...n be edited using a text editor such as Notepad At the end of the file enter the IP address followed by a space then the host or computer name Add all necessary IP addresses and computer names to the LMHosts file and save the file Once the LMHost file has been copied to each computer the user will be able to enter the name of the computer they want to access on the LAN without having to remember t...

Page 112: ...Chapter 9 Troubleshooting ...

Page 113: ... Ethernet hub by pressing Refresh Device List in either RouteFinder Manager or RouteFinder Monitor If your RouteFinder is correctly connected the WAN indicator light on your RouteFinder will flash If no flash occurs it is not properly connected to the network Reconnect your network device to the hub and try again If there is still no flash it is possible the Ethernet cable or hub has a problem Pro...

Page 114: ...ystem oleaut32 dll Copy the new file to c windows system oleaut32 dll After you have successfully copied the file reinstall the RouteFinder Utilities If you have problems with the new oleaut dll file use the backup file Problem 5 I configured my RouteFinder but I can t get it to communicate with my modem Check your initialization string If you are using an ISDN TA and your ISDN TA was not listed a...

Page 115: ...g the Internet The RF500S will only dial the connection if there is a request from one of the computers on the LAN for an IP address on the Internet Keep in mind that certain applications can be configured to request information from the Internet For example Microsoft Outlook can be set up to check for new mail every x minutes If this feature is enabled Outlook will send a request for your Interne...

Page 116: ...Chapter 10 Service Warranty and Technical Support ...

Page 117: ... products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Addendum for North American Products In the event ...

Page 118: ...est you When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 785 3500 in the U S A or a nearby Multi Tech office which is listed on the Multi Tech Corporate Offices sheet in this International Distributor Resource Kit Repairs for damages caused by lightning storms water power surges incorrect install...

Page 119: ...he following terms and conditions a non transferable and non exclusive license to use the software program s delivered with this Agreement 1 GRANT OF LICENSE MTS grants Customer the right to use one copy of the software on a single computer the Licensed System You may not network the software or otherwise use it on more than one computer or computer terminal at the same time 2 COPYRIGHT The softwa...

Page 120: ... MTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 5 INDEMNIFICATION MTS will indemnify and defend Customer from any claim that the software infringes on any copyright trademark or patent Customer will indemnify and defend MTS against all other proceedings arising out of Customers use of the software 6 GENERAL If any of the provisions or portions thereof of this Agreement are invalid under a...

Page 121: ...nder Model no ________________________________ Serial no ________________________________ Firmware version _________________________ Software version __________________________ Note the status of your RouteFinder in the space provided before calling tech support Make certain to include screen messages diagnostic test results problems with a specific application etc ________________________________...

Page 122: ... transformers cables and connectors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com ...

Page 123: ...Appendix ...

Page 124: ... Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for comp...

Page 125: ... the network The utility sends a packet to the specified address and then waits for a reply PING is used primarily to troubleshoot Internet connections but it can be used to test the connection between any devices using the TCP IP protocol WINIPCFG and IPCONFIG There are two tools which are helpful in finding a computer s IP configuration MAC address and default gateway WINIPCFG for Windows 95 98 ...

Page 126: ... time for each hop and any failed attempts to cross a hop The information provided by this utility assists you to locate the specific site of a failed PING You can run TRACERT at the DOS prompt e g c tracert www yahoo com The utility will provide information about the route and number of hops required to reach the destination IP address associated with the network address or URL ...

Page 127: ... 1 2 3 4 Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Transmit Negative 3 RD Data Receive Positive 6 RD Data Receive Negative Serial Cable Serial 1 2 3 4 5 6 7 8 Male DB 25 8 3 2 20 7 6 4 5 Male 8 pin Mini DIN To RF500S To Modem 1 2 3 4 5 6 7 8 ...

Page 128: ...Glossary ...

Page 129: ... DNS translator you need to know the IP address of your ISP s DNS Server E Ethernet A LAN Local Area Network protocol developed by Xerox and DEC It is a very commonly used type of LAN F Firewall A system designed to prevent unauthorized access to or from a private network Firewalls are typically installed to give users access to the Internet while protecting their Internal Information Your RouteFi...

Page 130: ... an area of only a few square kilometers or less This often means a small private network in companies M ML PPP Also called MP or MPPP Stands for Multilink Point to Point Protocol and is an advancement of the PPP protocol that allows for the bridging or bundling of two ISDN or analog channels for faster connections MAC address The hardware address of a Device connected to a shared media To find ou...

Page 131: ...two computers or devices aren t speaking the same language to each other they won t be able to communicate PPP Point to Point Protocol PPP enables dial up connections to the Internet and is the method that your network device connects to the Internet PPP is more stable than the older SLIP protocol and provides error checking features R Router A device which forwards traffic between networks If you...

Page 132: ...ssigns Internet addresses as Class A Class B or Class C Class A supports 16 million hosts on each of 127 networks Class B supports 65 000 hosts on each of 16 000 networks Class C supports 254 hosts on each of 2 million networks Due to the large increase in access to the Internet new classless schemes are gradually replacing the system based on classes U UDP User Datagram Protocol An Internet Stand...

Page 133: ... cost ADSL 21 Front Panel 8 FTP 47 G Gateway 55 General Diagnostic 66 General Settings 40 H Hardware 12 Hardware Installation 14 I Interface 55 IP 55 IP Address Name 73 IP Routing 10 42 IPCONFIG 125 IPX SPX 89 97 L LAN to LAN 108 109 LAN DHCP Server 53 LAN Ethernet Segment 40 LED Inicators 12 LMHosts 111 Load Settings 64 Local Client List 44 Local Setting 44 Login Script 49 M Memory 12 Modem Strin...

Page 134: ...S Safety 14 Save Settings to File 63 Save to File 72 Serial 8 SMTP 47 Software Installation 17 Software User License Agreement 119 Statistics Tab 78 Status Tab 77 T TCP IP 95 TCP IP Tab 75 Technical support 121 Terminate Connection 71 Test Connection 70 Time Tab 76 TRACERT 126 Troubleshooting 113 Tx 78 U Unpacking 14 Upgrade Firmware 65 Uplink Normal 8 V Virtual Server 47 W WAN Ethernet Segment 41...

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