Event
Log
Messages
B-25
SURFboard Cable Modem Installation Manual
Code
Event Log Messages
Level
Cable Modem Actions
X501.24
Unit Update – error reading header from
[filename]
4 (Error)
Continue using current image. Update
failed. CM was unable to transfer the
new image from the server or the
image is corrupt. Check for network
problems, that file exists, that
docsDevSwServer is the correct
address of the Software Server and
retry the operation. Obtain a new copy
of the image file.
X501.25
Unit Update – error reading image file
header.
4 (Error)
Continue using current image. Update
failed. CM was unable to transfer the
new image from the server or the
image is corrupt. Check for network
problems, that file exists, that
docsDevSwServer is the correct
address of the Software Server and
retry the operation. Obtain a new copy
of the image file.
X501.27
Unit Update – can’t update from <image
name> to <image name>
4 (Error)
Continue using current image file.
Illegal update. Can’t go from installed
image to requested image. Either
image is for wrong product, or an
illegal downgrade was attempted.
X501.28
Unit Update – Not updating. This image
is not for this platform.
4 (Error)
Continue using current image file.
Illegal update. Can’t go from installed
image to requested image. Image is
wrong image for this product.
X501.29
No need to update to <name of image> -
same image
7 (Info)
No action taken. Attempted to update
to image that is already loaded on CM.
X501.30
Can’t allocate memory to write SNMP Uu
Parameters to Flash.
4(Error)
See previous messages to determine
if Update completed. Value of
docsDevSwOperStatus may be
incorrect after reboot. If problem
persists contact your vendor.
X501.31
Unable to save SNMP Uu Parameters to
Flash.
4(Error)
See previous messages to determine
if Update completed. Value of
docsDevSwOperStatus may be
incorrect after reboot. If problem
persists contact your vendor.
X501.32
Unit Update. Can’t perform Unit Update,
Unit Update already in progress.
4(Error)
SNMP attempted to start a Unit
Update while another Unit Update was
already in progress.
X501.33
SNMP Unit Update was in progress
before reboot. Retrying Update.
4(Error)
SNMP was attempting a Unit Update
when the CM rebooted for some
reason. CM will reattempt the Unit
Update.
X501.34
Unit Updated Failed. Reached Max
Download Retries.
4(Error)
Unit Update failed. The image
requested was corrupt.
Summary of Contents for SB5100 - SURFboard - 38 Mbps Cable Modem
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