Motorola SB5100 - SURFboard - 38 Mbps Cable Modem Installation Manual Download

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5-2 Troubleshooting

SURFboard cable modem Installation Manual

Table 5-2 is the troubleshooting checklist that provides TRC with needed information:

Table 5-2
Troubleshooting checklist

Complete description of the problem

Network layout and IP addresses

Firmware version *

CMTS:

Type

Operating system version

DHCP:

Operating

system

Software

version

Copy of the Event Log *

Copy of cable modem TFTP configuration
file

Where in boot sequence does the
SURFboard cable modem:

fail

monitor the LEDs

monitor the console cable output if active

Does it acquire a downstream frequency
lock?

Does it acquire an upstream channel?

Does it complete DHCP registration?

Does it get a successful TFTP download?

Did it work at one time, and if so, what has
changed?

Does this issue affect other DOCSIS
vendor modems?

Does this issue affect all nodes in the
cable system?

Does the SURFboard cable modem work if
provisioned in the headend, for example
system test point or right at the node?

What application, if any, is failing and in
what way?

If multi-user, is the MAX-CPE turned on in
the DOCSIS TFTP configuration file?

* The firmware version and Event Log are accessible using the StormWatch Diagnostic Suite.

Summary of Contents for SB5100 - SURFboard - 38 Mbps Cable Modem

Page 1: ...S B 5 1 0 0 S e r i e s C a b l e M o d e m I n s t a l l a t i o n M a n u a l S U R F b o a r d SB5100 SURFboard Cable Modem RECEI V E POWE R SEND ONLIN E P C ACTI V I T Y STAND B Y ...

Page 2: ...US MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES MUST BE PLACED ON THE APPARATUS CAUTION TO PREVENT ELECTRICAL SHOCK DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INT...

Page 3: ...sibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical bas...

Page 4: ...ility and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time Motorola the stylized M logo and SURFboard are registered trademarks and StormWatch and the SURFboard logo are trademarks of Motorola Inc Acrobat and Acrobat Reader are registered trademarks of Adobe Systems Incorporated Microsoft Windows and Windows Me are reg...

Page 5: ... for Windows Me 3 14 Setting Up a USB Driver for Windows XP 3 16 Configuring the Computer for TCP IP 3 18 Configuring for TCP IP in Windows 95 Windows 98 and Windows Me 3 18 Configuring for TCP IP in Windows 2000 3 21 Configuring for TCP IP in Windows XP 3 25 Verifying an IP Address 3 27 Verifying an IP Address in Windows 95 Windows 98 and Windows Me 3 27 Verifying an IP Address in Windows 2000 an...

Page 6: ...endix B Event Log Messages Event Message Format B 1 Priority Levels B 1 Predefined Log Messages B 2 SP RFI_I05 991105 Error Codes for MAC Management Messages B 2 SYNC Timing Synchronization B 2 UCD Upstream Channel Descriptor B 2 MAP Upstream Bandwidth Allocation B 2 RNG RSP Ranging Response B 3 RNG REQ Ranging Request B 3 REG REQ Registration Request B 3 REG RSP Registration Response B 5 UCC REQ ...

Page 7: ...et Multiple users 3 31 Figure 3 3 Ethernet Two users with two interfaces 3 31 Figure 3 4 Ethernet Multiple users with two interfaces 3 32 Figure 4 1 Configuration Manager Help window 4 1 Figure 4 2 Configuration Manager Startup window 4 2 Figure 4 3 Configuration Manager Signal window 4 3 Figure 4 4 Configuration Manager Addresses window 4 4 Figure 4 5 Configuration window 4 5 Figure 4 6 Configura...

Page 8: ...he SURFboard cable modem provides a USB or Ethernet connection The features of the SURFboard cable modem include Windows 98 Windows 2000 Windows Me and Windows XP based USB support USB interface for direct connection to USB equipped computers 10 100Base T Ethernet port supporting up to 32 users Standby switch on top of unit Remote management through SNMP internal web pages or StormWatch Diagnostic...

Page 9: ...tion of the format and field codes of the diagnostic events log Abbreviations and Acronyms The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual Document Conventions Before you begin using the SURFboard cable modem familiarize yourself with the stylistic conventions used in this manual Bold type Indicates text that you must type exactly as it appears...

Page 10: ... creation tracking 24 hours per day 7 days per week Calling for Repairs If repair is necessary call the Motorola BCS Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before sending the unit The RSA number must be prominently displayed on all equipment cartons The Repair Facility is open from 8 00 AM to 5 00 PM Central Time Monday through Friday When calling from ...

Page 11: ...ling network connection Establishes Internet Protocol IP connectivity using Dynamic Host Configuration Protocol DHCP Receives a configuration file using the Trivial File Transfer Protocol TFTP This file contains additional parameters required by the SURFboard cable modem Registers with the CMTS and is authorized to use the network Figure 2 1 illustrates the SURFboard cable modem data path Figure 2...

Page 12: ... in Figure 2 2 Figure 2 2 Front panel LEDs and Standby button S B 5 1 0 0 S U R F b o a r d C a b leM o d e m R ECEIV E POWER SEND ONLINE P C ACTIVI T Y S TANDB Y 1 2 3 4 5 6 7 Table 2 1 describes the front panel LEDs and Standby button Table 2 1 Front panel LEDs and Standby button Key Item Description 1 Standby Button Press this button to suspend the Internet connection Ethernet and USB ports rem...

Page 13: ... The network connection is acquired 6 PC Activity Transmitting or receiving data A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel 7 Standby This light does not flash Press the Standby button and the light is on indicating the Internet service is suspended The connections to the Local Area Network remain active When this light is on all other light...

Page 14: ...MAC ID ABCDEF012345 CUSTOMER S N BCDFGHJKLMNP 1 2 3 4 Table 2 2 describes the SURFboard cable modem rear panel connections and LEDs Table 2 2 Rear panel connections and LEDs Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 2 USB This port provides a direct connection to USB equipped computers 3 C...

Page 15: ...release any static charges b touch the coaxial cable connection on the modem efore connecting or disconnecting the USB or Ethernet cables Avoid damaging the SURFboard cable modem or your PC with static electricity ETHERNET USB CABLE 12VDC U SB C PE MAC ID ABD CE F012345 S N P PP PMMY JJ JSSS SS CA AB BC CC C H FC MA C ID A BC DEF012345 C US TOMER S N BCDFGH J KLMN P Postpone SURFboard cable modem ...

Page 16: ...h the SURFboard cable modem 75 ohm coaxial TV cable with F type connectors Required to connect the SURFboard cable modem to the nearest cable outlet Laptop or PC with TCP IP and HTML browser Required to access the internal web server for diagnostics RF splitter You may need a 5 900 MHz RF splitter if there is a TV connected to the cable outlet 3 Determine if you are installing a single user or a m...

Page 17: ... ETHERNET USB CABLE 12VDC US B C PE MA C ID ABD CEF012345 S N PP PP MM YJJJSS SS SCA ABB CCCC HFC M AC ID AB CDEF012345 CUS TOM ER S N B CDFGHJKLM NP 3 Insert the SURFboard Cable Modem CD ROM into the CD ROM drive 4 Plug the power cord into the 12VDC connector on the cable modem and the electrical outlet This turns the SURFboard cable modem on The cable modem does not need to be unplugged when not...

Page 18: ...the cable modem using the USB or Ethernet USB Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive Connect the USB cable to the USB port on the cable modem Connect the other end to the USB port on your computer Then perform one of following Setting Up a USB Driver for Windows 98 on page 3 5 Setting Up a USB Driver for Windows 2000 on page 3 10 Setting Up a USB Driver for Windo...

Page 19: ...his CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC 2 Be sure the disc load activity is complete before plugging in the USB cable System files are needed when loading the USB drivers These files may already be on the PC or you may be required to load them from the Microsoft CD that came with the subscriber s PC The PC automatically r...

Page 20: ... Ensure that the Search for the best driver for your device is selected as shown on the window above 5 Click Next and the window below is displayed showing a location 6 Ensure that the CD ROM drive is the only box checked as shown in the window above 7 Click Next If the computer successfully locates the driver skip to step 11 ...

Page 21: ...ck Browse to manually select the NetMotCM sys files on the CD ROM 9 Click Next to display the following window 10 Select the updated driver and click Next If the window above is not displayed verify that the SURFboard Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Rem...

Page 22: ... drive type your CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM in the CD ROM drive and click OK Although your SURFboard cable modem model number may be different than in the images in this manual the procedure is the same...

Page 23: ...he window below is displayed 13 Click Yes to restart your computer When you have successfully finished setting up the USB driver you can continue with Configuring for TCP IP in Windows 95 Windows 98 or Windows Me on page 3 18 If you have difficulties setting up the USB driver perform the procedure for Removing the USB Driver from Windows 98 or Windows Me on page 3 33 and then repeat this procedure...

Page 24: ...before you connect the cable modem to the PC 2 Be sure disc load activity is complete before plugging in the USB cable System files are needed when loading the USB drivers These files may already be on the PC or you may be required to load them from the Microsoft CD that came with the subscriber s PC The PC automatically recognizes the USB connection and after several seconds the following window ...

Page 25: ...our SURFboard cable modem model number may be different than in the images in this manual the procedure is the same 4 Ensure that Search for a suitable driver for my device is selected 5 Click Next and the following window is displayed 6 Ensure that the box next to the CD ROM drives is the only one checked as shown in the window above ...

Page 26: ...is the same 8 Click Next If the Insert Disk window is displayed be sure the SURFboard Cable Modem CD ROM is in the CD ROM drive and follow steps 8 to 12 Otherwise you can skip to step 12 9 On the Insert Disk window click OK The following window is displayed 10 If necessary select your CD ROM drive in the Copy files from list To load the driver successfully you may need to click Browse to manually ...

Page 27: ... Found New Hardware Wizard window is displayed 13 Click Finish to complete the installation When you have successfully finished setting up the USB driver you can continue with Configuring for TCP IP in Windows 2000 on page 3 21 If you have any difficulties setting up the USB driver follow the instructions for Removing the USB Driver from Windows 2000 on page 3 37 ...

Page 28: ...e sure disc load activity is complete before plugging in the USB cable System files are needed when loading the USB drivers These files may already be on the PC or you may be required to load them from the Microsoft CD that came with the subscriber s PC The PC automatically recognizes the USB connection and after several seconds the following window is displayed Although your SURFboard cable modem...

Page 29: ...w below is displayed click Finish Otherwise ensure that the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive When you have successfully finished setting up the USB driver you can continue with Configuring for TCP IP in Windows 95 Windows 98 and Windows Me on page 3 18 ...

Page 30: ...dem to the PC 2 Be sure disc load activity is complete before plugging in the USB cable System files are needed when loading the USB drivers These files may already be on the PC or you may be required to load them from the Microsoft CD that came with the subscriber s PC The PC automatically recognizes the USB connection and after several seconds the following window is displayed Although the SURFb...

Page 31: ...nstalls them The following window is displayed 5 Click Finish to complete the installation If you have difficulties setting up the USB driver follow the instructions for Removing the USB Driver from Windows XP on page 3 41 When you have successfully finished setting up the USB driver you can continue with Configuring for TCP IP in Windows XP on page 3 21 ...

Page 32: ...dditional instructions for setting up your computer Configuring for TCP IP in Windows 95 Windows 98 and Windows Me To configure for TCP IP for Windows 95 Window 98 and Windows Me 1 On the Windows Desktop click Start The pop up menu is displayed 2 Click Settings and then Control Panel from the Windows pop up menus 3 Double click the Network icon on the Control Panel window The Network window is dis...

Page 33: ... cable modem connection and then click Add The Select Network Component Type window is displayed 7 Double click the Protocol option The Select Network Protocol window is displayed 8 Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocols section 9 Click OK The Network window is displayed ...

Page 34: ...ble modem 11 Click Properties The TCP IP Properties window is displayed 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart the computer and then click OK again When you complete TCP IP configuration go to Verifying an IP Address in Windows 95 Windows 98 and Wi...

Page 35: ...On the Windows Desktop click Start 2 Click Settings and then Control Panel from the pop up menus 3 Double click the Network and Dial up Connections icon on the Control Panel window to display the window shown below 4 On the Network and Dial up Connections window double click Local Area Connection number The value of this number varies from system to system ...

Page 36: ...llation Manual The Local Area Connection number Status window is displayed 5 Click Properties A window similar to the following is displayed 6 If Internet Protocol TCP IP is displayed in the list of network components TCP IP is installed You can skip to step 10 ...

Page 37: ...nstall The Select Network Component Type window is displayed 7 Click Protocol on the Select Network Component Type window and then click ADD The Select Network Protocol window is displayed similar to the one shown below 8 Click Internet Protocol TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 38: ...ow is re displayed 10 On the Local Area Connection number Properties window ensure that the box next to Internet Protocol TCP IP is checked 11 Click Properties The Internet Protocol TCP IP Properties window is displayed 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected ...

Page 39: ...n Windows XP To configure for TCP IP for Windows XP 1 On the Windows Desktop click Start to display the Start window 2 Click Control Panel to display the Control Panel widow The display varies depending on your Windows XP view options If the display is a Category view as shown in the following illustration continue to step 3 Otherwise skip to step 5 3 Click Network and Internet Connections to disp...

Page 40: ...network connection If more than one connection is displayed be sure to select the one for your network interface 7 Select Properties from the pop up menu to display the Local Area Connection Properties window 8 On the Local Area Connection Properties window be sure Internet Protocol TCP IP is checked If it is not checked check it 9 Select Internet Protocol TCP IP and click Properties to display th...

Page 41: ...to Verifying an IP Address in Windows 2000 and Windows XP on page 3 29 Verifying an IP Address The following sections describe how to verify an IP address Instructions are provided for Windows 95 Windows 98 Windows Me Windows 2000 and Windows XP users Verifying an IP Address in Windows 95 Windows 98 and Windows Me To check the IP address on a computer running Windows 95 Windows 98 or Windows Me 1 ...

Page 42: ...mple is shown below The values shown for Adapter Address IP Address Subnet Mask and Default Gateway on your PC will be different from those shown in the examples If an IP address is not displayed or has all zeros in Windows 95 an error condition exists If Autoconfiguration is displayed before IP Address in Windows 98 an error condition exists 4 Select the adapter the Ethernet card or USB device 5 ...

Page 43: ...Windows 2000 and Windows XP To check the IP address on a computer running Windows 2000 or Windows XP 1 On the Windows Desktop click Start 2 Click Run The Run window is displayed 3 Type cmd and click OK A DOS window is displayed 4 Type ipconfig and press ENTER to display the computer s IP configuration ...

Page 44: ...cable modem and the cable network are indicated when you receive an Autoconfiguration IP Address An example is displayed below Check the subscriber s cabling and determine if you can see the regular cable TV channels on the subscriber s television After verifying the subscriber s cable connections and proper operation of the cable TV system by looking at the channels on the TV you can renew the IP...

Page 45: ...SURFboard cable modem can serve as a gateway to the Internet for up to 32 users when using an optional hub or switch The users must be on the LAN and the SURFboard cable modem must be attached to the LAN and the cable system The following three diagrams illustrate sample configurations Figure 3 2 illustrates the basic connections with one interface Figure 3 2 Ethernet Multiple users Cable outlet E...

Page 46: ...puter SURFboard cable modem Ethernet crossover cable USB cable You can use the Ethernet and USB interfaces to connect multiple users Connect a single user to the USB port and up to 31 users to the Ethernet hub or switch Figure 3 4 illustrates both interfaces Figure 3 4 Ethernet Multiple users with two interfaces Cable outlet Coaxial cable Computer SURFboard cable modem USB cable Ethernet hub or sw...

Page 47: ...P users Removing the USB Driver from Windows 98 or Windows Me To remove the USB driver from Windows 98 or Windows Me 1 Ensure that the USB cable is removed from your PC or cable modem The USB cable must be unplugged prior to restarting or the PC will re detect the modem and reinstall the USB driver 2 On the Windows Desktop right click the Network Neighborhood icon for Windows 98 or My Network Plac...

Page 48: ...nual 3 Select Motorola SurfBoard USB Cable Modem although your SurfBoard cable modem model number may be different than the images in this guide the procedure is the same 4 Click Remove The Network window no longer shows the Motorola SURFboard USB Cable Modem in the list ...

Page 49: ...drive After a short time a window with language choices is displayed 8 Press the Esc key on the keyboard to exit the start up screens 9 To start Windows Explorer click Start and select Run 10 In the Run window type explorer and click OK The Explorer window is displayed 11 Double click the CD ROM drive icon drive D in our example 12 Double click the remove exe icon to run the Remove utility from th...

Page 50: ...Fboard Cable Modem USB Driver Removal window is displayed 13 Click Remove Driver to remove the USB driver After you remove the USB driver re install the USB driver following either Setting Up a USB Driver for Windows 98 on page 3 5 Setting Up a USB Driver for Windows Me on page 3 14 ...

Page 51: ...le Modem Installation Manual Removing the USB Driver from Windows 2000 To remove the USB driver from Windows 2000 1 From the Windows 2000 desktop click Start 2 Click Settings 3 Click the Control Panel icon and the Control Panel window is displayed ...

Page 52: ... SURFboard Cable Modem Installation Manual 4 Double click System and the System Properties window is displayed 5 Click the Hardware tab then click on Device Manager to display the Device Manager window 6 Double click Network Adapters ...

Page 53: ...l icon 9 Close the Device Manager window 10 Close the Control Panel window 11 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed 12 Press the Esc key on the keyboard to exit the start up screens 13 To start Windows Explorer click Start and select Run 14 In the Run window type Explorer and click OK 15 Double click My Computer ...

Page 54: ...em Installation Manual 16 Double click the CD ROM drive icon drive D in our example 17 Double click the remove exe icon The SURFboard Cable Modem USB Driver Removal window is displayed The USB cable must be disconnected before running the REMOVE utility ...

Page 55: ...s shown in the window above are displayed on the SURFboard Cable Modem USB Driver Removal window After you remove the USB driver re install the USB driver from Setting Up a USB Driver for Windows 2000 on page 3 10 Removing USB Driver from Windows XP To remove USB driver from Windows XP 1 Click Start to display the Windows XP Start window ...

Page 56: ...splay the Control Panel window the display varies depending on your Windows XP view options 3 If a Category view similar to the one illustrated above is displayed click Performance and Maintenance The Performance and Maintenance window is displayed 4 Click System to display the System Properties window ...

Page 57: ...3 SURFboard Cable Modem Installation Manual 5 If a classic view is displayed click System to display the System Properties window 6 Click the Hardware tab 7 Double click the Device Manager button to display the Device Manager window ...

Page 58: ...n and Operation SURFboard Cable Modem Installation Manual 8 Double click Network adapters The adapters are displayed 9 Click Motorola Surfboard USB Cable Modem The Uninstall icon is displayed on the window near the top ...

Page 59: ...indow 13 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed 14 Press ESC to exit the start up screens 15 To start Windows Explorer click Start and select Run 16 In the Run window type explorer and click OK 17 Double click My Computer 18 Double click the CD ROM drive icon drive D in our example ...

Page 60: ... from installation errors using the Motorola Remove program or Solution procedures If you cannot successfully install the USB driver or an error is displayed during driver installation there may be invalid entries in the Windows Device Manager Depending on where the error occurred run the Motorola Remove program or perform the Solution procedures Remove Program The Motorola Remove program deletes ...

Page 61: ...e Manager tab 5 Expand the Universal Serial Bus controllers branch and see if there is an entry for USB Composite Device The following additional entries are automatically removed when the USB Composite Device is removed Windows 98 Second Edition may list two entries as USB Cable Modem under Other Devices Windows 98 may list two entries as Unknown Devices under Other Devices These additional entri...

Page 62: ...ither add the protocol to the adapter or remove the entry for Motorola SURFboard USB Cable Modem 6 To remove the entry in the Network window select Motorola SURFboard USB Cable Modem and click Remove CAUTION Extremely Important After removing the device restart the computer To reinstall the USB drivers follow the instructions in Setting Up a USB Driver for Windows 98 page 3 5 The Motorola Remove p...

Page 63: ... a hard drive It can be used when installing the SURFboard cable modem to set the frequency and save startup time To set the frequency 1 For the SURFboard cable modem ensure that a laptop or PC is connected to the SURFboard cable modem rear panel Ethernet port 2 Turn on the PC and ensure that the SURFboard cable modem is booted up 3 Connect StormWatch to 192 168 100 1 4 Click Configure and then cl...

Page 64: ...he HTML user interface 1 Connect a cable from the laptop or PC Ethernet port to the cable modem Ethernet port on the SURFboard cable modem rear panel 2 Turn on the PC and verify that the SURFboard cable modem is plugged in 3 Open the browser 4 Type http 192 168 100 1 mainhelp html A Configuration Manager Help window is displayed as illustrated in Figure 4 1 Figure 4 1 Configuration Manager Help wi...

Page 65: ...l 5 Click Status and the Configuration Manager Startup window is displayed Figure 4 2 Configuration Manager Startup window This window provides a power up status for each item on the Task list The last Status entry should be Operational as illustrated in Figure 4 2 ...

Page 66: ... SURFboard Cable Modem Installation Manual 6 Click Signal to display the Configuration Manager Signal window Figure 4 3 Configuration Manager Signal window This window provides the current downstream and upstream information ...

Page 67: ...ble Modem Installation Manual 7 Click Addresses to display the Configuration Manager Addresses window Figure 4 4 Configuration Manager Addresses window This window provides a serial number a list of current addresses and DHCP information ...

Page 68: ... Manual 8 Click Configuration to display the Configuration Manager Configuration window Figure 4 5 Configuration window The Configuration window displays the Frequency Plan Upstream Channel ID and Frequency that the cable modem currently uses for communication ...

Page 69: ...192 168 100 1 logs html and the Configuration Manager Logs window is displayed Figure 4 6 Configuration Manager Logs window This is a sample Events Log that is generated during startup and during operation Refer to Appendix B Event Log Messages for the format and code definitions ...

Page 70: ...o the outlet and SURFboard cable modem Check that the electrical outlet is working Press the Standby button to reconnect to the Internet service Press the Reset button Cannot receive or send data Check the LEDs From top to bottom note the first LED that is off This LED indicates where the error occurred If the first LED that is off is Receive During startup the downstream receive channel is not ac...

Page 71: ... monitor the console cable output if active Does it acquire a downstream frequency lock Does it acquire an upstream channel Does it complete DHCP registration Does it get a successful TFTP download Did it work at one time and if so what has changed Does this issue affect other DOCSIS vendor modems Does this issue affect all nodes in the cable system Does the SURFboard cable modem work if provision...

Page 72: ...odulation 16 QAM or QPSK variable symbol rates Transmission rate 30 Mbps maximum Bandwidth 200 kHz to 3200 kHz Frequency 5 MHz to 42 MHz edge to edge Symbol rates 160 320 640 1280 and 2560 ksym s Operating levels 16 QAM QPSK 8 dBmV to 55 dBmV 8 dBmV to 53 dBmV Output impedance 75 ohms nominal General Data protocol TCP IP Interface to PC Ethernet 10 100Base T and USB Power Approximately 9 Watts 12V...

Page 73: ...iated with the message NNN N Numeric code associated with the message Event message String reporting status or error can contain specific values which apply to the event being reported Priority Levels Table B 1 describes the priority level Table B 1 Priority level Priority Level Description Log Priority Level 1 Emergency A panic condition that is broadcasted to all users 2 Alert A condition to be ...

Page 74: ...ed to Receive MAC SYNC frame within time out period T05 0 Loss of Sync Missed 5 in a row after having Synced at one time UCD Upstream Channel Descriptor Code Event Log Messages Level Cable Modem Actions U00 0 UCD Upstream Channel Descriptor U01 0 No UCDs Received Time out U02 0 UCD invalid or channel unusable U03 0 UCD valid BUT no SYNC received TIMED OUT U04 0 UCD SYNC valid NO MAPS for THIS Chan...

Page 75: ...esponse Retries exhausted R07 0 Unicast Ranging Received Abort Response Re initializing MAC RNG REQ Ranging Request Code Event Log Messages Level Cable Modem Actions R100 0 RNG REQ Ranging Request R101 0 No Ranging Requests received from POLLED CM CMTS generated polls R102 0 Retries exhausted for polled CM report SID After 16 R101 0 errors R103 0 Unable to Successfully Range CM report SID Retries ...

Page 76: ...length 4 Error I112 0 Max Downstream Bit rate configuration has invalid length 4 Error Continue reading next bytes of Config file Set to 0 value I112 1 Max Downstream Bit Rate configuration is not in TFTP config 7 Info Continue reading next bytes of Config file Set to 0 value I113 0 Max Upstream Bit rate configuration has invalid length 4 Error Continue reading next bytes of Config file Set to 0 v...

Page 77: ...7 Info No action taken REG RSP Registration Response Code Event Log Messages Level Cable Modem Actions I00 0 REG RSP Registration Response 7 Info No action taken I01 0 Registration RSP invalid format or not recognized 4 Error Ignore it and continue reading next bytes of REG RSP msg I02 0 Registration RSP not received 4 Error Reset the board I03 0 Registration RSP with bad SID 4 Error Continue read...

Page 78: ...ror D04 0 Time of Day none set or invalid data D04 1 Time of Day Request sent no Response received 5 Warn CM will time out in 10 secs and retry 2 nd time If still fails ignore it D04 2 Time of Day Response received but invalid data format 5 Warn CM will time out in 10 secs and retry 2 nd time If still fails ignore it D05 0 TFTP Request sent No Response No Server 1 Alert CM will keep retrying 3 tim...

Page 79: ...card the msg and wait for the next one B502 2 Unmatched Id when received Auth Invalid ReqId RecId 2 Alert Unsolicited ID Continue parsing next bytes B502 3 Unmatched Id when received TEK Invalid Msg ReqId RecId 2 Alert Unsolicited ID Continue parsing next bytes B503 0 Invalid Key Seq Num type invalid type num from Auth Reply Msg 4 Error Ignore it Continue parsing next bytes B503 1 Invalid type typ...

Page 80: ...NVALID Sid d Unable to enable it 5 Warn Discard the message B510 2 SNMP forwarded INVALID Sid d or it s already disabled 5 Warn Discard the message B511 0 KEK bad state on HandleTimer 2 Alert Discard the message B511 1 KEK bad state on HandleStartup 2 Alert Discard the message B511 2 KEK bad state state on HandleAuthOk 2 Alert Discard the message B511 3 KEK bad state on HandleAuthReject 2 Alert Di...

Page 81: ... it Continue parsing the msg B521 1 BPKM message packet len packet len value length field length field value 7 Info Discard the message B522 0 Ignore invalid error code error code 7 Info Discard the message B523 0 Error extracting Author Reject Msg 4 Error Discard the message B523 1 Error extracting Key Reject Msg 4 Error Discard the message B523 2 Error extracting Author Invalid Msg 4 Error Disca...

Page 82: ... 4 Error Log it B556 6 BLP Authorization Grace Timeout out of range 4 Error Log it DHCP TFTP Code Event Log Messages Level Cable Modem Actions D500 0 Error in initializing DHCP Client 4 Error D501 0 TFTP Unable to allocate spaces for Modem Capabilities data 4 Error Set value to 0 Possibly reset the board D501 1 TFTP Unable to allocate space for software upgrade filename CONTINUE 4 Error Set to NUL...

Page 83: ...valid Class Of Service Privacy Enable Length 4 Error Continue parsing the next bytes D503 0 TFTP Max CPEs exceed its limit of 32 allowed by CM Set to 32 only 4 Error Set to 32 D503 1 TFTP Invalid type CONTINUE 4 Error Ignore that type D507 0 Retrieved Time SUCCESS 7 Info No action taken D507 1 Retrieved Time FAILED 7 Info No action taken D508 0 Unable to retrieve Time from Time Server Continue 4 E...

Page 84: ...a strlen of 0 return NULL pointer to SC D530 4 DHCP Invalid Security IP Address 4 Error Logged if the Address is 0 or FFFFFFFF return NULL pointer to SC D530 5 DHCP Invalid Time Server IP Address 4 Error Logged if the Address is 0 or FFFFFFFF return NULL pointer to SC D530 6 DHCP Invalid Time Offset 4 Error Logged if timeoffset 0 return NULL pointer to SC D531 0 Class of Service is not in TFTP Con...

Page 85: ...P Address 1 Emerg The CM would not return the Ethernet IP address Contact your vendor F502 1 Bridge Forwarding Enabled 7 Info Bridge Forwarding has been enabled No other action F502 2 Bridge Forwarding Disabled 7 Info Bridge Forwarding has been disabled No other action F502 3 Bridge Learning Enabled 7 Info Bridge Learning has been enabled No other action F502 4 Bridge Learning Disabled 7 Info Brid...

Page 86: ...PEs value to 32 The SURFboard cable modem only supports a max of 32 Set max to 32 and write this message to log F507 3 MAC Filters Set Max Entries Can t get memory for address entries 1 Emerg Bridge could not allocate memory to hold MAX CPE of entries in MAC address hash table Startup will receive an error Bridge will not be started CM will not be able to forward traffic Contact your vendor F507 4...

Page 87: ...to start WatchDog Timer 4 Error CM was unable to start timer for clearing ARP counters for ARP Storm Filters Contact your vendor F509 0 IP Filter Set Default Action failed Invalid action 4 Error SNMP tried to set docsDevFilterIpDefault to an invalid value Default is not changed Error returned to SNMP F509 1 IP Filters Failed to add IP Filter Invalid direction 4 Error SNMP tried to add an IP filter...

Page 88: ...iled to Add CPE Failed to open filter pipe 2 Alert The CM experienced a problem using a pipe This is serious Contact your vendor F510 4 Bridge Api Add CPE failed to retrieve add status from pipe 2 Alert The CM experienced a problem using a pipe This is serious Contact your vendor F510 5 Bridge Api Failed to Delete CPE filter Semaphore take failed 2 Alert The CM experienced a problem using a semaph...

Page 89: ... Bridge Api Add IP Filter failed to retrieve add status from pipe 2 Alert The CM experienced a problem using a pipe This is serious Contact your vendor F510 21 Bridge Api Failed to Delete IP filter Semaphore take failed 2 Alert The CM experienced a problem using a semaphore This is serious Contact your vendor F510 22 Bridge Api Failed to Delete IP Filter Failed to open filter pipe 2 Alert The CM e...

Page 90: ...o retrieve del status from pipe 2 Alert The CM experienced a problem using a pipe This is serious Contact your vendor F510 37 Bridge Api Failed to Get IP Spoof Entries Semaphore take failed 2 Alert The CM experienced a problem using a semaphore This is serious Contact your vendor F510 38 Bridge Api Failed to Get IP Spoof Entries Failed open filter pipe 2 Alert The CM experienced a problem using a ...

Page 91: ...existing filter entries 4 Error An attempt was made to decrease the size of docsDevFilterCpeMax and there were already more entries in docsDevFilterCpeTable than the new max would hold Delete filters from docsDevFilterCpeTable and retry decrease of docsDevFilterCpeMax F511 5 Bridge Api Failed to get Ip Spoofing Filter Entries Can t allocate memory 2 Alert An attempt was made to query the system fo...

Page 92: ...ration Request message 4 Error Time out and the board will reset I503 0 Cable Modem is OPERATIONAL 7 Info No action taken I504 0 REG RESP Invalid Vendor ID Len CONTINUE 4 Error Ignore and continue reading the next bytes I505 0 Registration RSP with COV failure 1 Emerg Resend Reg Req up to 3x before power cycle I506 0 Retried 2nd time and REG RSP is still failed Retransfer TFTP config 1 Emerg Retra...

Page 93: ...ry Hash Key out of table range 1 Emerg System attempted to hash into a hash table Hash key that was calculated was out of the table range Contact your vendor M550 3 Hash Table failed to delete entry Hash Key out of table range 1 Emerg System attempted to hash into a hash table Hash key that was calculated was out of the table range Contact your vendor M550 4 Hash Table failed to delete entry Entry...

Page 94: ... 8 Debug No action taken T503 0 Acq DS Curr Freq in Hz with status status string 8 Debug No action taken T503 1 Acquire US with status status string powerLevel value tempSid SID 8 Debug No action taken T503 2 Move Downstream with status status 8 Debug T504 0 Both Downstream Upstream have been changed 8 Debug No action taken T505 0 Acquired Upstream with status status enum 8 Debug No action taken T...

Page 95: ...ts contact your vendor X501 6 Unit Update Failed Reached Max Retries 4 Error Unit Update failed The TFTP transfer failed 16 times in a row X501 7 Unable to write image file to flash 4 Error Continue using current image file Possibly troubleshoot flash X501 8 Unit Update From SNMP SUCCESS 7 Info No action taken X501 9 Unit Update From CLI SUCCESS 7 Info No action taken X501 10 Unit Update From Conf...

Page 96: ...your vendor X501 19 Unit Update TFTP of image failed 4 Error Continue using current image CM was unable to transfer the new image from the server Check for network problems that file exists that docsDevSwServer is the correct address of the Software Server and retry the operation X501 20 Unit Update Unable to allocate memory for Bootrom image 2 Alert Continue using current image Update failed CM i...

Page 97: ...ed X501 28 Unit Update Not updating This image is not for this platform 4 Error Continue using current image file Illegal update Can t go from installed image to requested image Image is wrong image for this product X501 29 No need to update to name of image same image 7 Info No action taken Attempted to update to image that is already loaded on CM X501 30 Can t allocate memory to write SNMP Uu Pa...

Page 98: ...Unit Update failed See previous log messages for more detail on reason for failure X501 36 Failed to restore image after error 4 Error There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to flash The image in flash now likely to be corrupt and the CM may not be able to boot ...

Page 99: ...Forward error correction IP Internet Protocol LAN Local area network LED Light emitting diode MIB Management Information Base PC Personal computer QAM Quadrature amplitude modulation RF Radio frequency SNMP Simple Network Management Protocol TCP IP Transport Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TRC Technical Response Center USB Universal Serial Bus ...

Page 100: ...501652 001 01 03 MGBI ...

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Motorola SB5100 - SURFboard - 38 Mbps Cable Modem, Installation Manual

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Summary of Contents for SB5100 - SURFboard - 38 Mbps Cable Modem

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