3.
Touch
, then touch
Advanced
>
Reset options
>
Erase all data (factory reset)
.
External reset
If you can't access
, do an external reset.
1.
Charge your battery 30% or more.
2.
Turn off the phone.
3.
Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
4.
Press the Volume Down button until you see Recovery mode .
5.
Press the Power button to restart in Recovery mode.
6.
If you see an Android robot with a red exclamation mark, press and hold the Power button, then press and
release the Volume Up button to display the menu options.
7.
Use the Volume buttons to scroll to
Wipe data/factory reset
, then press the Power button to select it.
8.
Use Volume buttons to scroll to
Yes
, then press the Power button to select it.
9.
Use Volume buttons to scroll to an option and press the Power button to select it:
•
Userdata only
: preserves personalised content delivered with your phone, including power up message,
image, wallpaper, and ringtones
•
Us personalized content
: deletes all content and data
Allow several seconds for the reset to complete.
10. Use Volume buttons to scroll to
Reboot system now
, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press and hold the
Power button until the screen turns dark, then release it to power up normally.
11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the
phone again, be sure you don't copy all apps. Then,
one app at a time and use the phone for a while. If
the phone has no issues, install the next app and retest.
See more help
Issue
Where to get help
Billing or mobile network issues Contact your carrier.
Learn to use an app
Open the app and touch or
>
Help
.
Phone issue
Visit
for solutions, user forums, live contact options.
Fix a problem : Maintenance procedures
185
Summary of Contents for motorolaone MACRO
Page 1: ...User guide ...
