Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
has disappeared from your home screen, you just need to
for the Phone app.
SIM card not recognised
If you see
or
in the
or a message that the SIM is not recognised:
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch
Power off
. Then turn it on to establish a new connection with the
network.
2.
Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
Network &
internet
>
SIM cards
. Turn the SIM off
. Then turn it on
.
3.
If your phone has dual SIMs, turn your phone off, then
the SIM that is not recognised and try it in the
other SIM slot.
4.
Contact your carrier to make sure your account is set up properly.
5.
Ask your carrier to replace the SIM card.
6.
No signal
1.
If you usually have a signal
in your current location, move to another area
where you can receive a signal, such as outside. If you're uncertain whether your carrier provides service in
that location, check the coverage map on your carrier's website.
2.
is on, turn it off.
3.
Turn your phone off and then on again.
4.
Check for
.
5.
is available for your phone.
6.
Check that the
Preferred network type
is set to
Global
. (
>
Network & internet
>
Mobile network
>
Advanced
>
Preferred network type
.) If you're experiencing service issues when it is set on
Global
, try a
different setting.
7.
your SIM card and reinsert.
8.
to see if apps that you have installed are causing the issue and uninstall as needed.
9.
Fix a problem : Call and SIM issues
167
Summary of Contents for motorolaone MACRO
Page 1: ...User guide ...
