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MC9500-K Mobile Computer User Guide
Troubleshooting
MC9500-K
Table 9-1
Troubleshooting the MC9500-K
Problem
Cause
Solution
MC9500-K does not
turn on.
Battery not
charged.
Charge or replace the battery in the MC9500-K.
Battery not installed
properly.
Install the battery properly. See
Installing the Battery on page 1-7
.
System crash.
Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See
Resetting the MC9500-K on page 3-3
.
Battery did not
charge.
Battery failed.
Replace battery. If the MC9500-K still does not operate, perform a
warm boot, then a cold boot. See
No power to cradle
or cable.
Ensure that power is applied to the cradle or cable. The Battery
Status LED flashes amber to indicate that the MC9500-K is
charging.
MC9500-K
removed from
cradle while battery
was charging.
Hook the MC9500-K onto the cradle. The 4800 mAh battery fully
charges in less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
MC9500-K not
functioning.
Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See
Resetting the MC9500-K on page 3-3
.
Cannot see
characters on display.
MC9500-K not
powered on.
Press the
Power
button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC9500-K
removed from
cradle or
disconnected from
host computer
during
communication.
Replace the MC9500-K onto the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the
MC9500-K Mobile Computer
Integrator Guide
for details.
No sound.
Volume setting is
low or turned off.
Adjust the volume. See
.
Summary of Contents for MC9500-K - Win Mobile 6.1 806 MHz
Page 1: ...MC9500 K MOBILE COMPUTER USER GUIDE ...
Page 2: ......
Page 3: ...MC9500 K Mobile Computer User Guide 72E 118501 03 Rev B July 2011 ...
Page 6: ...iv MC9500 K Mobile Computer User Guide ...
Page 14: ...xii MC9500 K Mobile Computer User Guide Index ...
Page 22: ...xx MC9500 K Mobile Computer User Guide ...
Page 34: ...1 12 MC9500 K Mobile Computer User Guide ...
Page 49: ...Battery Management 2 15 Figure 2 10 Wireless Manager Menu ...
Page 50: ...2 16 MC9500 K Mobile Computer User Guide ...
Page 76: ...3 26 MC9500 K Mobile Computer User Guide ...
Page 88: ...4 12 MC9500 K Mobile Computer User Guide ...
Page 124: ...6 4 MC9500 K Mobile Computer User Guide ...
Page 174: ...7 50 MC9500 K Mobile Computer User Guide ...
Page 192: ...8 18 MC9500 K Mobile Computer User Guide ...
Page 242: ...C 20 MC9500 K Mobile Computer User Guide ...
Page 264: ...D 22 MC9500 K Mobile Computer User Guide ...
Page 276: ...Glossary 12 MC9500 K Mobile Computer User Guide ...
Page 282: ...Index 6 MC9500 K Mobile Computer User Guide ...
Page 283: ......