Motorola solutions MCC 7100 IP Setup And User Manual Download Page 12

Page: 12 / 170

Troubleshooting Connection Issues (Outside the ASTRO Radio Network

Infrastructure)...............................................................................................................81

Troubleshooting the MCC 7100 IP Dispatch Console License Issues..............................82
Troubleshooting the Instant Recall Recorder License Issues...........................................83
Changing the Maximum Transmission Unit...................................................................... 83

MCC 7100 IP Dispatch Console Disaster Recovery....................................................................84

Recovering an MCC 7100 IP Dispatch Console Installation.............................................84
Critical Backup Files for the MCC 7100 IP Dispatch Console.......................................... 85
Configuring the Audio Interface Module Local Relays...................................................... 87
Recovering a Damaged or Missing CRYPTR micro Card................................................ 87

Chapter 3: PRX 7000 Console Proxy Setup and Installation................................ 89

PRX 7000 Console Proxy Software and Hardware Requirements..............................................89
PRX 7000 Console Proxy Cohab with MCC 7500 Installations...................................................89
Setting Up the PRX 7000 Console Proxy.................................................................................... 89
Operating System Installation for the PRX 7000 Console Proxy.................................................90

Windows Installation and Motorola Operating System Installer for PRX 7000

Console Proxy..............................................................................................................90

Setting Windows Power Options.......................................................................................90

Configuring the Computer Network Interface Card for the PRX 7000 Console Proxy......94

Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core................................95
PRX 7000 Console Proxy Maintenance and Troubleshooting.....................................................96

PRX 7000 Console Proxy Disaster Recovery..............................................................................99

Recovering a PRX 7000 Console Proxy Installation.........................................................99
Critical Backup Files for the PRX 7000 Console Proxy.................................................. 100

Chapter 4: USB Audio Interface Module............................................................... 101

USB Audio Interface Module..................................................................................................... 101

USB Audio Interface Module Connections......................................................................101
Peripherals Supported with USB Audio Interface Module.............................................. 102

MN000672A01-E
Contents

Send Feedback

Summary of Contents for MCC 7100 IP

Page 2: ......

Page 3: ...law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or...

Page 4: ...This page intentionally left blank...

Page 5: ...Orders 800 422 4210 US and Canada Orders For help identifying an item or part number select choice 3 from the menu 302 444 9842 International Orders Includes help for identifying an item or part numbe...

Page 6: ...This page intentionally left blank...

Page 7: ...on profiles See Peripheral Con figuration Profile December 2015 MN000672A01 D Added note to Configuring Windows SNMP Compo nents for a Console Inside the ASTRO RNI on page 48 April 2016 MN000672A01 E...

Page 8: ...This page intentionally left blank...

Page 9: ...32 ASTRO 25 Conventional Features 32 MDC 1200 Analog Conventional Features 32 Analog Conventional Features 33 Encryption Features 33 Integrated Tone Paging Encoder Features 34 MCC 7100 IP Dispatch Con...

Page 10: ...Dispatch Console 45 Configuring Windows Components 46 Setting Display Properties 46 Setting Windows Power Options 47 Setting Up SNMP Services Inside the ASTRO RNI 48 Configuring Windows SNMP Component...

Page 11: ...icense Files for MCC 7100 IP Dispatch Console 72 Upgrading the MCC 7100 IP Dispatch Console Software 73 Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console Software 73 Elite Console Appli...

Page 12: ...icates for the PRX 7000 Console Proxy 91 Installing the PRX 7000 Console Proxy Software 92 Black List Configuration for Remote MCC 7100 IP Dispatch Consoles Optional 93 MOTOPATCH Installation 93 Windo...

Page 13: ...Audio Interface Module 116 Troubleshooting USB Audio Interface Module USB Communication Issues 117 Troubleshooting USB Audio Interface Module Upgrade Issues 117 Troubleshooting Peripherals 118 Chapter...

Page 14: ...g a Profile 136 Control Panel Button 137 Motorola Peripherals Audio Gain 137 Configuring USB Audio Interface Module 138 Upgrading the USB Audio Interface Module Software 139 Troubleshooting USB Audio...

Page 15: ...ername and Password to Windows Registry 153 Configuring the Domain Controller for the Preconfigured Patch OP 154 Adding Elite Authentication Username and Password to the Windows Registry 154 Creating...

Page 16: ...Other System Updates and Considerations 168 MN000672A01 E Contents 16 Send Feedback...

Page 17: ...kbar Icon 119 Figure 13 Windows 7 Taskbar Notification Area 120 Figure 14 Proxy Server List Status Indicator 120 Figure 15 Console Dispatch Status Taskbar Icon 123 Figure 16 Windows 7 Taskbar Notifica...

Page 18: ...This page intentionally left blank...

Page 19: ...ble 10 MCC 7100 IP Dispatch Console Call Capacities 41 Table 11 MCC 7100 IP Dispatch Console Files to Backup 85 Table 12 PRX 7000 Console Proxy Files to Backup 100 Table 13 USB Audio Interface Module...

Page 20: ...This page intentionally left blank...

Page 21: ...ch Console Software 73 Resolving No Audio Sent or Received from the Peripherals 76 Recovering an MCC 7100 IP Dispatch Console Installation 84 Recovering a Damaged or Missing CRYPTR micro Card 87 Setti...

Page 22: ...This page intentionally left blank...

Page 23: ...n MCC 7100 IP Dispatch Console Inside the ASTRO Radio Network Infrastructure 66 Configuring the Local Hosts File for Consoles in Conventional K Core Systems or Outside the ASTRO RNI 67 Configuring the...

Page 24: ...C 7100 IP Dispatch Console to the Black List 126 Editing a Remote MCC 7100 IP Dispatch Console on the Black List 126 Removing a Remote MCC 7100 IP Dispatch Console from the Black List 127 Mapping and...

Page 25: ...der Application 148 Saving Calls to a File in the Instant Recall Recorder Application 148 Removing All MCC 7100 IP Dispatch Console Applications 151 Removing the Elite Admin and Elite Dispatch Applica...

Page 26: ...This page intentionally left blank...

Page 27: ...e MCC 7100 IP Dispatch Console and PRX 7000 Console Proxy installations Instant Recall Recorder on page 141 provides descriptions and procedures for using the Instant Recall Recorder that is installed...

Page 28: ...500 Dispatch Con sole with Voice Process or Module Describes site level characteristics of VPM based Console Dispatch sites including theory of operation installation and configuration for hardware an...

Page 29: ...atch operations The MCC 7100 IP Dispatch Console can be located inside the ASTRO 25 Radio Network Infrastructure RNI at a console site or conventional subsystem It can also be deployed outside the AST...

Page 30: ...r NM Dispatch Router DC CSC CCGW Router NM Client NICE Applications MCC 7100 IP Dispatch Console VPM Console Proxy MCC 7500 Ethernet Switch Zone Core NM Dispatch Site Conv Rptrs MCC7100_Sys_Arch_C IPv...

Page 31: ...list of features supported by the MCC 7100 IP Dispatch Console as compared to the MCC 7500 Dispatch Console within the following areas System Level ASTRO 25 Trunking ASTRO 25 Conventional MDC 1200 Con...

Page 32: ...atures supported by the MCC 7100 IP Dispatch Console Table 3 ASTRO 25 Conventional Feature for the MCC 7100 IP Dispatch Console ASTRO 25 Conventional Feature Autokey Key Display Secure Keyset Select C...

Page 33: ...talkgroup channel or a RF cross busy conventional talkgroup channel However when the MCC 7100 IP Dispatch Console is deployed outside the ASTRO 25 Radio Network Infrastructure RNI these indications m...

Page 34: ...Dispatch Console is a software based dispatch console that requires no external hardware connections to perform dispatch operations Audio Vocoding is performed within the Microsoft Windows 7 operating...

Page 35: ...r must provide any VPN functionality in the CEN The interior gateway in the CEN and the console site control room firewall share the link from the console site to the zone core A control room firewall...

Page 36: ...f Operations This section describes the functional relationships between components that support the MCC 7100 IP Dispatch Console Zone Database Server and LDAP The MCC 7100 IP Dispatch Console uses Li...

Page 37: ...ch Console inside and outside the Radio Network Infrastructure RNI as follows Recording of console audio by the AIS Logging recorder is supported Local Voice Processor Module VPM based audio logging i...

Page 38: ...iscovery Perform the configuration using the SDM3000 Builder application If the Aux I O Server device used in a Conventional Subsystem is not configured properly UNC discovery lists the device in the...

Page 39: ...la certified HP Z420 desktop computer supports MCC 7100 IP Dispatch Console software The software is also supported by a provided laptop or desktop computer provided by your organization meeting the m...

Page 40: ...heral Expansion hub is also acceptable If you use hardware key storage a Native SD Host controller bus Inter face is required NOTICE Ensure that the SD Host Controller manufacturer is compliant See th...

Page 41: ...AES Digi tal Encryption Stand ard Output Feed Back DES OFB and Advanced Digital Pri vacy ADP 10 30 Inside ASTRO 25 RNI and outside AS TRO 25 RNI AES DES OFB and ADP 15 45 Inside ASTRO 25 RNI only AES...

Page 42: ...he type of installation you need follow one of these processes For a new installation inside the ASTRO 25 Radio Network Infrastructure RNI see Installing the MCC 7100 IP Dispatch Console Inside the AS...

Page 43: ...Device in the Unified Event Manager manual 15 Optional Load secure keys and Algorithms See Load Secure Keys and Algorithms on page 55 16 Start Elite Admin See Starting Elite Admin in the MCC 7500 710...

Page 44: ...tarting Elite Dispatch in the MCC 7500 7100 Elite Dispatch User s Guide manual 14 Verify Call Functionality See Communicating with Radios in the MCC 7500 7100 Elite Dispatch User s Guide manual Instal...

Page 45: ...ler for MCC 7100 IP Dispatch Console To install the MCC 7100 IP Dispatch Console software obtain a computer with Windows 7 operating system with an approved service pack Computers Provided by Motorola...

Page 46: ...ion Support Center SSC Process 1 Set display properties See Setting Display Properties on page 46 2 Set power save properties See Setting Windows Power Options on page 47 3 Set up SNMP services See Se...

Page 47: ...desktop computer from the Setting list select Never 6 Expand Sleep Allow hybrid sleep and perform one of the following actions If you use a laptop from the On battery and Plugged in lists select Off...

Page 48: ...Console Site Elements for SNMPv3 in the SNMPv3 manual NOTICE The SNMP services are not available for a console deployed outside the ASTRO 25 Radio Network Infrastructure RNI Procedure 1 In the Contro...

Page 49: ...100 IP Dispatch Consoles outside the ASTRO 25 RNI If you have an MCC 7100 IP Dispatch Console outside the ASTRO 25 RNI that is on the Customer Enterprise Network CEN domain verify that it meets one of...

Page 50: ...this procedure to obtain a capacity license for the MCC 7100 IP Dispatch Console software and any other licenses for additional licensed features used with the consoles from the FlexNet Operations Po...

Page 51: ...e the Network Interface Card NIC on the computer or server running the MCC 7100 IP Dispatch Console software inside the ASTRO 25 Radio Network Infrastructure RNI The NIC enables communication of an MC...

Page 52: ...addresses option d Click Advanced e In the Advanced TCP IP Settings window select the DNS tab f Under the DNS server addresses in order of use list click Add g In the TCP IP DNS Server window enter t...

Page 53: ...that you obtained Click Next or Update The option available depends on whether you upgrade or install the software If you perform a fresh installation or upgrade but new or modified license files are...

Page 54: ...llowed by a reboot of the laptop Install the CRYPTR micro correctly Place the CRYPTR micro in the SD slot before or after the installation of the MCC 7100 software If you insert the CRYPTR micro in th...

Page 55: ...locally on the MCC 7100 IP Dispatch Console either in the CRYPTR micro device or in the software key file This key material is also associated with a CKR so that the appropriate key can be selected fo...

Page 56: ...100 IP Dispatch Console reads this information from the CRYPTR micro when the dispatch application starts up It then associates each key with a talkgroup or a call type MSEL Patch by matching the CKRs...

Page 57: ...ns of the KVL 4000 Version A T5737A are not compatible with this feature and no upgrade options are available Owners of the KVL 4000 Version A must purchase KVL4000 Version B T5737B PDA MC55A0 and the...

Page 58: ...normal operation the login process takes place without user intervention Manual password reset is required when the CRYPTR micro is newly programmed and its password is defaulted The default password...

Page 59: ...set names and which one is active In this case data from the newer keyfile is kept and a conflicting entry from an older keyfile is ignored No keyfiles exist and thus no keys following an initial inst...

Page 60: ...o not delete rows as the number of keys is restricted to 500 and the number of keysets is exactly two You can also save the spreadsheet for later use If a row on the Keys sheet has a blank CKR field t...

Page 61: ...d when running other software High CPU usage High network utilization High disk usage High priority anti virus scans System restore Audio processing Multimedia applications Running these types of prog...

Page 62: ...the Windows Supplemental CD procedure from the Windows Supplemental Configuration manual During this procedure in the Device Specific Settings pane of the Windows Supplemental CD window select Windows...

Page 63: ...Name ucs astro Owner UCS Domain Admins Id 8cc542c9 1d2e 433c 9393 bb89efbdbe58 GpoStatus AllSettingsEnabled Description WHK Version R04 01 00 Version A7 9_v1 Revision History Date ModifiedComment 12 0...

Page 64: ...automatically switch to the new devices 3 In the Recording tab from the list of connected audio devices select the device that you want to be the default device Click Set Default 4 Close all subsequen...

Page 65: ...Agent Optional on page 69 For a console inside the ASTRO 25 RNI in a Conventional K core system 1 Configure the local hosts file for the console See Configuring the Local Hosts File for Consoles in C...

Page 66: ...tes Configure the DNS server IP addresses and DNS suffixes See Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 51 IMPORTANT Apply a secure passw...

Page 67: ...ugh conventional site controllers No Domain Name Service DNS exists in the system Similarly for an MCC 7100 IP Dispatch Console located outside the ASTRO 25 Radio Network Infrastructure RNI the DNS co...

Page 68: ...172 76 9 243 rtu1 nmd13 zone5 KMF Server Include the hostname and the NAT d IP address Use fully qualified host names Example 172 76 9 1kmf01 cen1 CAM Server ELAM feature Include the hostname and the...

Page 69: ...the Configuring the UEM for SNMPv3 section in the SNMPv3 manual IMPORTANT When you launch the SNMPv3 Common Agent GUI the account must be a member of the Network Security Administrators group A local...

Page 70: ...x86 Motorola Motorola CRYPTR micro Support Applications 2 Right click CRYPTRManagement and select Run As Administrator NOTICE Running as Administrator is required only when changing the officer user p...

Page 71: ...you configure a dispatch IP console join it to the Windows7 MCC7100 IP Consoles with Ext Voice Encryption Organiza tional Unit OU If you configure a patch IP console join it to the Windows7 MCC7100 Pa...

Page 72: ...console processes AuxioManager exe FileAudioDSP exe IRR exe ProxyClient exe RCSync exe RCSyncUser exe WinQUICC exe If the firewall application prompts you for any of the processes allow the traffic so...

Page 73: ...nstalling the MCC 7100 IP Dispatch Console software an error message is displayed similar to Another app has exclusive access to the file C Debug mdb Solution Click Retry NOTICE If unsuccessful restar...

Page 74: ...lect System b Click Change settings c In the System Properties window click the Advanced tab d Under User Profiles click Settings The User Profiles window opens e Select the relevant profile and click...

Page 75: ...e Account or Groups window click Advanced 7 Click Find Now 8 Select the domain console user Click OK 9 Click OK on all remaining widows 10 Reboot the computer Elite Crash Error When Logging off the Di...

Page 76: ...gnose any potential peripheral issues For example a connection is established between a remote console and the console proxy but no audio is heard at the peripherals Process 1 From the Windows Start m...

Page 77: ...ncryption This section describes the procedures required to troubleshoot secure audio on the MCC 7100 IP Dispatch Console with CRYPTR micro based encryption CRYPTR micro Password Issues Symptom Consol...

Page 78: ...m Files x86 Motorola Motorola CRYPTR micro Support Applications 4 Double click the CRYPTRManagement application 5 In the Application Configuration screen from the pull down menu select SDIO Click OK 6...

Page 79: ...siderations CRYPTR Micro Failures Symptom Previously working CRYPTR micro card not recognized by the MCC 7100 IP Dispatch Console software and secure calls are not working The Console Dispatch Status...

Page 80: ...The CRYPTRManagementapplication returns None for the version information For all other operations it returns Link Down Error Crypto module is not present NOTICE A specific laptop either always exhibi...

Page 81: ...00 IP Dispatch Console and the PRX 7000 Console Proxy can be checked using the Console Dispatch Status application as follows 1 Open the PRX 7000 Console Dispatch Status see Console Dispatch Status PR...

Page 82: ...n application Operating License could not be found Please install a valid license before invoking the application The call capacity information in the Licensing Status pane in the Licensing Encryption...

Page 83: ...ol 1 0 07 feb 2012 1 The expiration date in non temporary cases is set to permanent If the license has expired perform the following actions a Generate a new license See Generating License Certificate...

Page 84: ...cedures b Configure Windows Components See Configuring Windows Components on page 46 3 Optional If performing disaster recovery on replacement hardware generate new License Certificates for the MCC 71...

Page 85: ...execute the following command C Program Files x86 Motorola PWVault pwvadmin exe import app APP_GROUP_CRYPTO fpath PATH where PATH is the directory and filename where the files were backed up Critical...

Page 86: ...ROUP_CRYPTO quiet fpath PATH where PATH is the di rectory and filename where the backed up da ta are placed Secure Software Key files If you use software key storage mode locate and back up your key f...

Page 87: ...lp prints usage for this script Recovering a Damaged or Missing CRYPTR micro Card Troubleshooting procedures have indicated that the CRYPTR micro card must be replaced and reconfigured Prerequisites S...

Page 88: ...to change Admin and User passwords on the CRYPTR micro card See Changing the Default CRYPTR micro Password on page 70 for details 4 Reload key management parameters and encryption keys If using manua...

Page 89: ...oice Processor Module VPM based installation inside the ASTRO 25 Radio Network Infrastructure RNI Either or both can be installed with no impact to performance See the MCC 7500 Dispatch Console with V...

Page 90: ...time that you normally experience when performing the installation The MOSI media is updated periodically to provide continual support for installations on computers supported by MOSI To install the...

Page 91: ...op from the On battery and Plugged in lists select Never If you use a desktop computer from the Setting list select Never 11 Click OK 12 Close the Control Panel window Generating License Certificates...

Page 92: ...e Secure Sockets Layer Transport Layer Security and general purpose cryptography library Certificate Generation and Deployment CGD A tool that creates and distributes Motorola default certificates for...

Page 93: ...sole Proxy inside the ASTRO 25 Radio Network Infrastructure RNI Any remote dispatch console that is inadvertently added to the black list is prevented from establishing a connection See Adding a Remot...

Page 94: ...required only for new installations and as part of the disaster recovery process NOTICE This procedure is intended as a guide and may not reflect recent updates to the Windows operating system See the...

Page 95: ...the Domain for the PRX 7000 Console Proxy on L and M Core Perform this procedure on the server running the console proxy software inside the ASTRO 25 Radio network Infrastructure RNI Prerequisites Con...

Page 96: ...intain and troubleshoot the PRX 7000 Console Proxy Updating License Files for PRX 7000 Console Proxy Perform this procedure to import and activate the PRX 7000 Console Proxy license files in the follo...

Page 97: ...Uninstall NOTICE During the uninstall process the following error can appear ERROR 1306 Another app has exclusive access to the file C Debug mdb Please shutdown all other apps and retry If the error a...

Page 98: ...MTU Path Discovery SeeChanging the Maximum Transmission Unit on page 83 for details Troubleshooting the PRX 7000 Console Proxy License Issues If issues with the PRX 7000 Console Proxy licenses occur...

Page 99: ...rmined MTU 5 Click OK 6 Close the Registry Editor 7 Restart the computer PRX 7000 Console Proxy Disaster Recovery This section provides details and references to help recover the PRX 7000 Console Prox...

Page 100: ...Files for the PRX 7000 Console Proxy Archiving critical files is essential to the operation of the PRX 7000 Console Proxy Perform archiving periodically Archive the files to an external device for exa...

Page 101: ...at the console position computer supports short term audio logging so there is no requirement to support an external IRR port on the USB AIM device The dispatch operator can replay the recorded audio...

Page 102: ...elephone headset port One local logging recorder One auxiliary output port for four generic auxiliary output channels Peripherals Supported with USB Audio Interface Module The USB Audio Interface Modu...

Page 103: ...onsole while one or two headsets are connected the desk microphone is active only during a transmit function when the dispatcher presses the transmit button on it This solution prevents the desk micro...

Page 104: ...ng the dispatch console The headset jack supports headsets that use either PJ7 6 wire or PJ327 4 wire long frame connectors The 6 wire headsets have a Push to Talk PTT button while the 4 wire headsets...

Page 105: ...headset jack is mounted either underneath a writing surface or on top of a writing surface The headset jack is designed with a low profile and rounded edges to minimize knee banging when mounted under...

Page 106: ...ions of S1 and S2 This figure shows the locations of S1 and S2 Figure 10 Locations of S1 and S2 This figure shows the location of the brown wire MN000672A01 E Chapter 4 USB Audio Interface Module 106...

Page 107: ...rt provides an RJ 45 connector with a 600 Ohm analog output The audio that appears on this output is configured and is typically the audio transmitted and or received at that dispatch console The conf...

Page 108: ...buffer This system causes the headset to work with the radio system instead of the external telephone system and allows the dispatch console headset to be used for radio operations when another perso...

Page 109: ...that triggers the Aux I O alarm relay The Alarm off button on the console GUI is used to turn off the Aux I O alarm relay No relay defaults to indicating an inbound call is occurring on the selected...

Page 110: ...ating Temperature 5 C 41 F 40 C 104 F Storage Temperature 25 C 13 F 70 C 158 F Relative Humidity Operating 0 90 relative humidity at 40 C non con densing USB Audio Interface Module FRU FRE Information...

Page 111: ...rdware or other suitable listed means In high humidity areas the clamps must be stainless steel or tin plated UL 486A listed to prevent galvanic corrosion Connections to vibrating or moveable items mu...

Page 112: ...erals and power it on Procedure 1 Connect the USB AIM device to the MCC 7100 IP Dispatch Console computer using the provided USB cable 2 Connect the peripherals to the appropriate USB AIM ports See US...

Page 113: ...speakers connected to the dispatch console computer by selecting them from the drop down lists available for each physical speaker 4 In the Profile pane click Save As 5 In the Save As window enter th...

Page 114: ...SB AIM Device Information window click Copy to clipboard USB Audio Interface Module Troubleshooting To diagnose problems with the USB Audio Interface Module USB AIM use the LED indicators on the front...

Page 115: ...The state of the USB interface is unknown Codecs initialized Possible Issues An alternate Field Programmable Gate Array FPGA image is present but it is corrupt and failed to boot The EE Non Volatile...

Page 116: ...blems with the USB connection between the USB AIM and the dispatch console problems with the USB AIM or problems with the MCC 7100 IP Dispatch Console computer Procedure 1 In the Control Panel of the...

Page 117: ...le computer b Verify that the dispatch console computer is turned on If the green LED is off and the red LED is on verify that the dispatch console is not in the sleep mode If you solved the problem b...

Page 118: ...ed to the appropriate ports See USB Audio Interface Module Connections on page 101 2 Verify that the cables and connections for the peripheral devices are in an operating condition and not worn or bro...

Page 119: ...s a backup in case the current connection is not available The Console Dispatch Status application displays the status of the active proxy connection The status of inactive proxy server connections is...

Page 120: ...hen the Console Dispatch Status application is launched from an MCC 7100 IP Dispatch Console deployed outside the ASTRO 25 Radio Network Infrastructure RNI The status of configured proxy server connec...

Page 121: ...it Domain However any change to the ASTRO Domain Configuration requires a restart of the Elite Dispatch Adding a Proxy Server Connection The Console Dispatch Status application manages proxy server co...

Page 122: ...tore opens an explorer window and displays the directory defined in the Key Storage Path and is used to manage key files stored in the console The OTEK Status section displays the status of the OTEK c...

Page 123: ...the online help or open the About window NOTICE The taskbar icon for the Console Dispatch Status running on a PRX 7000 Console Proxy is similar to the taskbar icon when running on the MCC 7100 IP Disp...

Page 124: ...notification area Remote OP Connection List NOTICE The Remote OP Connection List tab appears only when the Console Dispatch Status application is launched from the PRX 7000 Console Proxy After connect...

Page 125: ...Console Proxy The Remote OP Connection Black List displays the Host Names and or IP addresses of all MCC 7100 IP Dispatch Consoles that are not allowed access to the ASTRO 25 Radio Network Infrastruct...

Page 126: ...This IP address must be the ASTRO 25 Radio Network Infrastructure RNI IP address for the connecting remote dispatch console and not the Customer Enterprise Network CEN IP address 4 Click Save 5 Resta...

Page 127: ...k the Remote OP Connection Black List tab 3 Select the remote MCC 7100 IP Dispatch Console and click Remove 4 Click Save MCC 7100 Peripheral Configuration Tool Use the Peripheral Configuration Tool to...

Page 128: ...can selectively map or unmap the channels to audio speaker devices and make the devices available for use by the Elite Dispatch For computers containing a special sound card that supports more than tw...

Page 129: ...device go to the drop down list next to the device and select the blank selection Figure 20 Mapping and Unmapping Speakers The number in the speaker icon in the Summary section changes to indicate th...

Page 130: ...n list next to the device that you want to configure as your headset microphone select Headset 1 Microphone The microphone on the headset icon in the Summary pane is highlighted 6 If the headset conta...

Page 131: ...a list of dispatch Push To Talk PTT devices connected to the computer The tab supports USB foot switches USB headsets with PTT functionality and joysticks Configuring a non Motorola USB Footswitch Co...

Page 132: ...B AIM to the MCC 7100 IP Dispatch Console computer Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Map the peripherals by perform...

Page 133: ...with a non Motorola headset map the Motorola headset as Headset 2 You can map the non Motorola headset only as Headset 1 3 Close the Peripheral Configuration Tool by clicking OK Peripheral Configurat...

Page 134: ...ted as each audio device is mapped The graphical icons for headset 2 the external phone interface local logging recorder and external paging encoder always represent Motorola devices that can connect...

Page 135: ...non Motorola Peripherals Create and use custom profiles to allow users to selectively choose which audio input and output devices to use Procedure 1 From the Windows Start menu select All Programs Mo...

Page 136: ...want to replace the Motorola footswitch with a non Motorola pe ripheral a Select the PTT Monitor tab b From the drop down list next to the device that you want map as your footswitch select Footswitch...

Page 137: ...kers are shown and configurable in the Peripheral Configuration Tool This separation of speakers allows each speaker to be treated as a separate channel for use by the Elite Dispatch NOTICE To prevent...

Page 138: ...t All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool The application automatically detects the USB AIM connected to the dispatch console In the Summary pane the USB AIM status is Co...

Page 139: ...pgrade 5 Click OK Troubleshooting USB Audio Interface Module Upgrade Issues If you were unable to upgrade the USB Audio Interface Module USB AIM the reason can be a lost USB connection If you encounte...

Page 140: ...ain menu of the Peripheral Configuration Tool application click File USB AIM Device Information NOTICE If the Peripheral Configuration Tool cannot access the information about the USB AIM an error app...

Page 141: ...efore you start using the IRR use the default settings or perform a short and easy configuration in the application to adjust it your specific needs For example you can specify the audio types that yo...

Page 142: ...elected Although entries for these resources can appear in the call list the IRR application does not record audio for them as it is outbound audio the dispatch console retransmits to other resources...

Page 143: ...ch time you exit the IRR application If you want the IRR audio purged each time you exit the IRR application select the Purge on Exit check box If you want to keep the IRR audio after you exit the IRR...

Page 144: ...w gets fixed on the desktop and the Pin the window button changes into the Unpin the window button Switching the Instant Recall Recorder Window to the Compact Mode The compact mode is a window view in...

Page 145: ...de Playing Back Calls in the Instant Recall Recorder Application Use the Instant Recall Recorder IRR application to play back the recorded calls During a single playback session you can play back sing...

Page 146: ...the View menu 2 In the filter window enter the required information See Call Filters in the Instant Recall Recorder Application on page 146 3 Activate the filter by clicking Filter A box with the fil...

Page 147: ...want to sort the calls Procedure Sort the calls in the call list by performing one of the following actions To sort the calls in the ascending order click the header of the column according to which y...

Page 148: ...which the signal strength changes set Automatic Gain Control to On To reduce the irrelevant noise set Noise Reduction to On Zooming In and Zooming Out Waveform in the Instant Recall Recorder Applicati...

Page 149: ...t select the check boxes for the calls b From the main menu select File Save to File If you want to save a portion of a call perform the following actions a In the call list highlight the call b In th...

Page 150: ...This page intentionally left blank...

Page 151: ...e Control Panel navigate to the Programs and Features pane 3 Select Motorola MCC 7100 Console Operator Position Series 4 Click Uninstall NOTICE An error message can appear stating ERROR 1306 Another a...

Page 152: ...ing a Script section in the Authentication Services manual Prerequisites This process applies only to an MCC 7100 IP Dispatch Console configured as a preconfigured patch console deployed inside an AST...

Page 153: ...try does not exist NOTICE If AutoLogonCount exists delete it from the registry 7 Double click the DefaultUserName value NOTICE If DefaultUserName does not exist a new String Value must be created 8 In...

Page 154: ...preconfigured patch OP uses to log on to the windows domain and click OK 11 Close the Group Policy Object Editor 12 Open Administrative Tools select Active Directory Users and Computers 13 Locate the...

Page 155: ...e Step example If the elite exe is installed in the default location and an ELT file called preconfiguredpatch elt exists then the line is including quotation marks C Program Files x86 Motorola MCC 71...

Page 156: ...rvised using Internet Control Message Protocol ICMP requests The Unified Event Manager UEM manages and reports communication link status for the Control Room Firewall See Discovering Devices in the Un...

Page 157: ...TWARE Wow6432Node Motorola Console AM 3 If the value for AGCRx exists proceed to step 4 If the value does not exist perform the following actions to create it a Right click in the main Window of the r...

Page 158: ...This page intentionally left blank...

Page 159: ...alert tones are installed in a predetermined location on the console client You can override the default enhanced alert tones by creating customized enhanced alert tones with an audio file processing...

Page 160: ...G 728 vocoder there are no restrictions on the content of the wav files Enhanced Alert Tones Audio Files Configuration This section describes how to override the predefined enhanced alert tones or re...

Page 161: ...alert tone and want to place it back in the default or customized directory The name of the restored default alert tone must be DefaultAlertTone number wav and the name of the restored customized ale...

Page 162: ...nager Tone Pre time Delay The Tone Pre time Delay parameter is particular to conventional channels It defines the amount of time the console waits to send an alert tone to a voice channel after it ind...

Page 163: ...and Operation After you launch the Elite Dispatch application the software automatically takes the following actions Obtains the Tone Pre time Delay and the Alert Tone Talk Extend timers that you set...

Page 164: ...This page intentionally left blank...

Page 165: ...software audit each dispatch console to determine which version of the system release is installed ASTRO 7 15 Components in an ASTRO 7 13 System Table 23 ASTRO 7 15 MCC 7100 IP Dispatch Console Syste...

Page 166: ...roup Policies Objects GPO on the domain controllers for the MCC 7100 IP Dispatch Consoles See the Authentication Services manual 3 Set up the MCC 7100 IP Dispatch Console in Provisioning Manager to en...

Page 167: ...patch Console software on a client running the Windows 7 Professional operating sys tem or Windows 8 operating system when installed outside ASTRO 25 Radio Network Infrastructure RNI PRX 7000 Console...

Page 168: ...alled on an ASTRO 25 7 14 system can utilize the ASTRO 25 7 14 version of the antivirus software 5 Install the MCC 7100 IP Dispatch Console and anti virus software See Setting Up the MCC 7100 IP Dispa...

Page 169: ...lite Software The MCC 7100 Elite Admin and Elite Dispatch software support the MCC 7100 IP Dispatch Console See the following manuals for details ASTRO 25 7 15 MCC 7500 7100 Elite Admin User s Guide A...

Page 170: ...This page intentionally left blank...

Search results

Summary of Contents for MCC 7100 IP

Reviews:

Related manuals for MCC 7100 IP

Brands by name

Popular brands

Motorola solutions MCC 7100 IP, Setup And User Manual

Search results

Summary of Contents for MCC 7100 IP

Reviews:

Related manuals for MCC 7100 IP

Brands by name

Popular brands