Motorola solutions MCC 7100 IP, Setup And User Manual

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- If the service is running but the
motsol.exe
executable is not running in the Task Manager,
restart the service.
Troubleshooting the Instant Recall Recorder License Issues
If you cannot start the Instant Recall Recording (IRR) application, use the following procedure to
determine the issue. The typical symptom of the IRR licensing issue is the following error that appears
when you want to start the Instant Recall Recorder application:
Operating License could not
be found. Please install a valid license before invoking.
Procedure:
• Verify that the new or modified license files are available in the following directory:
C:
\ProgramData\Motorola MCC 7100\Licenses
. If not, see Updating License Files for
MCC 7100 IP Dispatch Console on page 72
• Verify that the MAC address obtained during the license generation phase corresponds to an
enabled network device.
If this network device is disabled, the licensing services do not run.
• Verify that the Windows power settings are correct. See Setting Windows Power Options on
page 47
• If you use a temporary license, open the license file in a text editor and verify that the license did
not expire by looking for a similar line:
? INCREMENT software_irr motsol 1.0 07-feb-2012 1 \
The expiration date in non-temporary cases is set to
permanent
.
If the license has expired, perform the following actions:
a. Generate a new license. See
Generating License Certificates for the MCC 7100 IP Dispatch
Console on page 50
b. Import the new license file into the predefined location. See Updating License Files for MCC
7100 IP Dispatch Console on page 72 .
• Verify that the FLEXlm License Manager service is up and running:
- If the service is not running, start the service.
- If the service is running but the
motsol.exe
executable is not running in the Task Manager,
restart the service.
Changing the Maximum Transmission Unit
If intermediate network elements (routers, switches) drop packets greater than 1500 bytes, it may be
necessary to change the value of the Maximum Transmission Unit (MTU) on the PRX 7000 Console
Proxy or the MCC 7100 IP Dispatch Console to a lower value.
CAUTION: Modify the MTU only as a last resort, after the all network settings have been check
and verified.
Procedure:
1 Select Start and enter
regedit
in the search field.
2 In the registry editor, navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\Services\Tcpip\Parameters\Interfaces\interface-name
.
3 Right-click MTU of type REG_DWORD and select Modify .
4
Enter the desired MTU size in hexadecimal.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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