Motorola solutions MCC 7100 IP, Setup And User Manual

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Solution:
Use Device Manager to view the CRYPTR micro node. If present, eject the CRYPTR micro. If the
CRYPTR micro node is present, reboot the computer, insert the CRYPTR micro, and restart the MCC
7100 IP Dispatch Console application. The Console Dispatch Status and CRYPTRManagement
applications should detect the CRYPTR micro.
Symptom:
The CRYPTR micro is in place but secure audio does not work. All non-secure functionality of the MCC
7100 IP Dispatch Console is operational. The Console Dispatch Status application reports
Not
Present
. The CRYPTRManagement application returns
None
for the version information. For all other
operations, it returns
Link Down Error. Crypto module is not present
.
Solution:
Use Device Manager to view the CRYPTR micro node. If it does not appear despite rebooting the
computer or ejecting and reinserting the CRYPTR micro multiple times, reinstall the CRYPTR micro
driver as described in
Resolving SD Host Controller Driver Considerations (CRYPTR Micro Failures)
on page 79 . If the CRYPTR micro node is not present when it is ejected and reinserted, use Device
Manager to display the properties of the SD Host Adapter/SD Host Controller. In the
Details
tab,
display the Hardware IDs property. Contact Motorola Solution Support Center (SSC) for further
troubleshooting and provide all hardware IDs.
Troubleshooting Connection Issues (Outside the ASTRO Radio
Network Infrastructure)
The state of the connection between the remote MCC 7100 IP Dispatch Console and the PRX 7000
Console Proxy can be checked using the Console Dispatch Status application, as follows:
1
Open the PRX 7000 Console Dispatch Status, see Console Dispatch Status (PRX 7000 Console
Proxy) on page 123 .
2
After connected, right-click on the IP address of a remote connection in the Remote OP Connection
List and select
Link Details
.
NOTICE: If the link state shows zero bars, the connection is not established.
Check the following items if a remote MCC 7100 IP Dispatch Console cannot connect to the PRX 7000
Console Proxy server:
• Verify that a network path exists from the connecting remote MCC 7100 IP Dispatch Console to the
control room firewall.
• Verify (if using a Virtual Private Network (VPN) connection) that a network path exists from the VPN
server to the control room firewall.
• Verify that a proxy connection is configured on the connecting remote MCC 7100 IP Dispatch
Console. This verification can be done from the Status application.
• Verify that the system clocks for the PRX 7000 Console proxy and remote MCC 7100 IP Dispatch
Console are time synchronized. Due to security restrictions on the remote link, the clocks must be
within 24 hours of each other.
• Check for an affiliated console on the console site.
• Open the Console Dispatch Status application on the PRX 7000 Console Proxy and verify that the
connecting remote MCC 7100 IP Dispatch Console is not included on the black list.
• Open the Console Dispatch Status application on the PRX 7000 Console Proxy and check the
remote MCC 7100 IP Dispatch Console capacity.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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