app. We do not track your location, rather this is a setting that's required for
certain Bluetooth devices. Please do not try to connect your ring through
Bluetooth (your connected devices), but make sure Bluetooth is on.
If you're experiencing a problem with your sync, please turn your Bluetooth
off on your phone and switch it back on. This should reset your sync
connection.
If toggling your Bluetooth off/on does has not helped, then, follow the steps
listed below:
1. From your phone's home screen, navigate to your phone's Settings screen
2. Tap Apps
3. Scroll down to find Motiv, then tap on Motiv
4. Tap "FORCE STOP," and if prompted with a pop up window, tap Force Stop
or OK
5. Reopen the Motiv app
6. With your phone nearby, and the Motiv app open and in the foreground on
your phone, please try manually syncing your ring by holding your finger
horizontally then slowly spinning the ring on your finger until the LED is blue
If your data doesn't update within a few minutes of trying the above steps,
you can try repeating these steps again.
There may be some Bluetooth signal interference taking place. Connectivity
issues sometimes happen if a user has a number of Bluetooth devices
connected to their phone. Things like headphones, speakers, a smartwatch or
car radio, they all emit a constant strong Bluetooth signal which may be
drowning out the very short and periodic Bluetooth Low Energy impulse
coming from the ring when it's attempting to sync. This makes sync or even
pairing very difficult to succeed. When this occurs, it's best to disconnect all
Bluetooth devices if you don't need them, restart the Motiv app and toggle
the Bluetooth setting on your phone OFF and back ON to reset connectivity.
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