iOS: Troubleshooting
1. Sync Troubleshooting
Your Motiv Ring will sync periodically as long as it has a charge, and is within
several feet of your phone.
You can see the last time your ring fully synced on the 'Today' screen at the
top center. When your ring is syncing, the arrow circle will rotate and you will
see 'syncing.'
If you are using an iOS device and your Motiv Ring doesn’t sync or it has been
a long time between syncs, place the ring on your USB charger and connect
to a power source. Then:
1. Turn off Bluetooth, then turn it back on, then open the Motiv App.
2. Make sure your location services are turned on 'Always' and reboot your
phone.
You can also initiate a sync by holding your finger horizontally, while rotating
the ring around your finger slowly and smoothly. Your LED will flash blue
when your ring starts to broadcast, then solid blue when data is transferring.
If you get stuck during sync, please force-quit your app and reopen and try
again.
There may be some Bluetooth signal interference taking place. Connectivity
issues sometimes happen if a user has a number of Bluetooth devices
connected to their phone. Things like headphones, speakers, a smartwatch or
car radio, they all emit a constant strong Bluetooth signal which may be
drowning out the very short and periodic Bluetooth Low Energy impulse
coming from the ring when it's attempting to sync. This makes sync or even
pairing very difficult to succeed. When this occurs, it's best to disconnect all
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