Series 358 Micro-Ion Controller Instruction Manual - 358013 - Rev. B
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Chapter 8 Service
8.1
Service Guidelines
Some minor difficulties are readily corrected in the field. Each module in
the controller has fault indicator LEDs which help localize failures.
If the product requires service, contact the MKS, Granville-Phillips Division
Customer Service Department at +1-800-227-8766 or +1-303-652-4691
for troubleshooting help over the phone.
If the product must be returned to the factory for service, request a Return
Material Authorization (RMA) from Granville-Phillips. Do not return
products without first obtaining an RMA. In some cases a hazardous
materials document may be required. The MKS/Granville-Phillips Customer
Service Representative will advise you if the hazardous materials document
is required.
When returning a products to Granville-Phillips, be sure to package the
products to prevent shipping damage. Circuit boards and modules
separated from the gauge assembly must be handled using proper anti-static
protection methods and must be packaged in anti-static packaging.
Granville-Phillips will supply return packaging materials at no charge upon
request. Shipping damage on returned products as a result of inadequate
packaging is the Buyer's responsibility.
For Customer Service or Technical Support 24 hours per day, 7 days per
week, every day of the year including holidays:
Phone: +1-800-227-8766 or +1-303-652-4691
Email: [email protected]
MKS, Granville-Phillips Division
6450 Dry Creek Parkway
Longmont, CO 80503 USA
Phone: 1-303-652-4691 or 1-800-776-6543
FAX: 1-303-652-2844
WARNING
Substitution or modifying parts can result in product
damage or personal injury due to electrical shock or fire.
•
Install only those replacement parts that are specified by
Granville
-
Phillips.
•
Do not install substitute parts or perform any unauthorized
modification to the controller.
•
Do not use the controller if unauthorized modifications
have been made.
Summary of Contents for Granville-Phillips 358 series
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Page 8: ...Table of Contents 8 Series 358 Micro Ion Controller Instruction Manual 358013 Rev B...
Page 26: ...Chapter 2 26 Series 358 Micro Ion Controller Instruction Manual 358013 Rev B...
Page 48: ...Chapter 3 48 Series 358 Micro Ion Controller Instruction Manual 358013 Rev B...
Page 94: ...Chapter 5 94 Series 358 Micro Ion Controller Instruction Manual 358013 Rev B...
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