24
Troubleshooting
Cause and Remedy
z
Did you install the main unit on a sur
face that is not flat or stable?
→
Install the main unit on a table or other sur
face that is flat and stable.
P.
7
z
The human sensing may erroneously detect heat from television, air conditioner
,
refrigerator
, etc., and cannot correctly detect a person.
P.
13
z
Is there an object within the range of rotation of the main unit?
→
Install the main unit with 20 cm or more of empty space around it, then press the power switch again to turn the operation ON.
P.7, 11
z
Is the pre-filter dirty?
→
Clean the pre-filter
.
P.
15
z
Are the filters dirty?
→
Replace the filters.
P.
17
z
Is there dust on the PM2.5 Sensor and odor sensor?
→
Clean the PM2.5 Sensor and odor sensor
.
P.1
5–16
z
Are the human sensing and automatic rotation set to OFF?
→
Set them to ON.
P.14
z
Is the room temperature high?
→
When the room temperature is high, a person may not be correctly
detected.
P.
13
z
Is there an obstruction (furniture, etc.) between the main unit and the person?
→
If there is an obstruction (furniture, etc.) between the main unit and the
person, the person cannot be correctly detected.
P.13
z
Is the unit being operated in the Auto operation “Night”?
→
The human sensing and automatic rotation do not operate in the Auto operation
“Night”. Operate the unit in a mode other than Auto operation “Night”.
P.11
z
Refer to <When the human sensing cannot detect a person>.
P.13
z
Are the human sensing and automatic rotation set to OFF?
→
Set them to ON.
P.14
z
Is the unit being operated in the Auto operation “Night”?
→
The human sensing and automatic rotation do not operate in the Auto operation “Night”. Operate the unit in a mode other than Auto operation “Night”.
P.
11
z
Is the unit being operated in the Manual operation “High”?
→
The sound is louder for operation with a high air volume. If the sound
bothers you, select an operation mode with a low air volume.
P11
z
Is the pre-filter dirty?
→
Clean the pre-filter
.
P.15
z
Are the filters dirty?
→
Replace the filters.
P.17
z
Is the activated char
coal filter installed in the main unit still inside the plastic bag?
→
T
ake it out of its plastic bag and then attach it again.
P.10
z
Are you moving the air purifier while it is operating?
→
If the main unit is suddenly moved or tilted, sound may be emitted.
P.
6
The main unit vibrates a lot.
The unit faces towards a direction where there is no person.
z
Unit does not face to the front
z
The position of the front deviates from the standard
The main unit makes a sound when being moved.
Odor and smoke are difficult to remove.
The unit does not face towards the direction where there is a person. (human sensing does not detect the presence of a person)
Automatic rotation does not move.
There are strong operational noise or vibrations.
Symptom
z
Has the power plug become disconnected?
→
Firmly insert the power plug into the power outlet.
P.
11
z
Is an operation mode lamp lit? (Is the power switch ON?)
→
T
urn ON the power switch.
P.
11
The air purifier does not operate.
Cause and Remedy
z
This is not a problem as long as there is no abnormal noise or abnormal vibration.
z
It is time to replace the HEP
A filter and activated char
coal filter
.
→
Replace the HEP
A filter and activated char
coal filter
.
P.17
z
If the room is large, the air may take a while to become clean.
z
If there is a lot of dust and odor
, the air may take a while to become clean.
z
Per
form “Adjusting the Sensitivity of the PM2.5 Sensor” to see if it helps.
P.14
<How to check monitor operation>
z
Rub tissue paper near the PM2.5 Sensor so as to create dust.
z
Place perfume, hair tonic, or the like on tissue paper and then place the tissue pape
r in front of the main
unit so that the fragrance is sucked into it.
z
Is there dust on the PM2.5 Sensor and odor sensor?
→
Clean the PM2.5 Sensor and odor sensor
.
P.1
5–16
z
Response will be slow for a few minutes after the power switch is turned ON because the PM2.5 Sensor and odor sensor are per
forming the preparation
operation.
P.11
z
Is the PM2.5 Sensor on standard sensitivity?
→
Switch to high sensitivity
.
P.14
z
The monitor indication may not change sometimes because the sensitivity of the sensor differs depending on the components of the odor
.
z
The monitor may sometimes respond to the wind from an air conditioner in the room or gas that is difficult for a human nose to sense.
P.
9
z
Is there dust floating in the air? If there is even a small amount of dust floating in the air
, the monitor may respond.
z
Per
form “Adjusting the Sensitivity of the PM2.5 Sensor” to see if it helps.
P.14
z
Did you disconnect the power plug while the power switch is ON?
→
T
urn OFF the power switch before disconnecting the power plug.
When looked through the air outlet during operation, the blower fan is vibrating.
When the power plug is disconnected, sometimes a bleep or buzzing sound can be heard.
The Replace Filter lamp is lit.
The monitor indications are slow to change.
The monitors respond ver
y
infrequently
.
The monitor indication does not change despite the existence of an odor
.
The monitor responds even though the air in the room is clean.
If the symptoms persist even after tr
ying the remedies above, stop using the air purifier and disconnect the power plug, and then
contact the retail store where you pur
chased the product.
Symptom
Clean monitor
Before requesting repairs, thoroughly read this Instruction Manual, and check the following points.
z
This is the sound of the automatic rotation rocking. Install the main unit with 20 cm or more of empty space around it, then press the power switch again to turn the operation ON.
P.7, 11
z
This is the sound when the automatic rotation operates. It is not abnormal. If it bothers you, turn the automatic rotation OFF
.
P.14
z
This is the sound when the human sensing moves left and right. It is not abnormal.
z
During automatic operation “Night”, the lamp of the control panel and the lamp of the clean monitor and human sensing become darker
.
P.11
There is a “ticking” sound.
There is a “boon” sound.
There is a “whin-whin” “ku ku” sound.
The lamp on the control panel or the clean monitor become darker
12.
T
roubl
eshooting
Note:
This page is extracted from the full version instruction manual.
