Mitel 5540, User Manual

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Call Monitoring
51
Call Monitoring
This feature allows you to monitor another extension user's phone conversation, either with or
without the user's knowledge.
If your system is programmed to notify users that they are being monitored. they hear a beep
when monitoring begins. Users that have a display telephone also see your name and extension
number in the display for the duration of the call.
When monitoring a call, you can listen to the conversation but you can’t speak to either party,
and they can't hear you. However, you can join the conversation by forming a three-party
conference
A few conditions:
• The system may be programmed to disallow monitoring of any or all extensions.
• A user can only be monitored from one console or extension at a time. If you try to monitor
someone who is already being monitored, you receive busy tone and BUSY appears in
your display.
• If the user puts the caller on hold, transfers the call, or ends the call, you are disconnected
and your monitoring session ends. Note that the system can be programmed to allow
monitoring to continue while the call is on hold.
• While you are monitoring, you can’t make or receive calls. Anyone who calls your telephone
while you are monitoring receives busy tone. The caller can leave a callback, but is unable
to camp on or override your monitoring session. If you want to place an outgoing call, you
must first cancel your monitoring session.
To monitor a a call:
• Dial the Silent Monitoring feature access code followed by the number of the extension you
wish to monitor.
If the user is on a call, INTRUDING followed by the user’s extension number appears in
your display.
If the user is not on the phone, you hear busy tone and the user's extension number followed
by the words IS IDLE are shown in your display.
To form a three-party conference with the user and the other party:
• Press the [C
ONF
] key.
To end the monitoring session:
• Press [E
XIT
] .
Note: If you wish to continue monitoring after exiting the conference, you must set up
the monitor again.