Mitel 5540, User Manual

Page: 27 / 88

Answering Calls
19
Answering Calls
Ringing and a flashing Answer key indicate the arrival of a call. The number next to C/W in
the display indicates how many calls are waiting to be answered.
The information displayed next to the softkeys [F1> to [F0> indicate the actions you can take
by pressing the corresponding softkey.
For example, you can answer an outside (trunk) call by pressing [L
DN
1] (Listed Directory
Number 1), or an internal (extension) call by pressing [D
IAL
0] .
The following softkey prompts can accompany an incoming call:
• [Recall]
• [Internal]
• [Dial 0]
• [P
RIORITY
0
]
• [Night Ans]
• [Ldn 1], [Ldn 2], ... [Ldn 9]
• or any pre-programmed customer-specific information (for example, your company may
choose to display [Line 1] instead of [Ldn 1].
The [I
NTERNAL
] softkey indicates calls to a specific attendant made by dialing the console’s
internal directory number (as opposed to dialing “0”). The other prompts are explained in
subsequent sections in this guide.
To answer calls:
Do one of the following:
• Press Answer to answer the first call in the queue.
• Press a softkey (F1 – F0) to answer a specific type of call.
The first line of the display shows >>> SRC followed by an extension number and name for an
internal call, or a trunk number for an external call. The DST line (the second line) remains
blank until you dial a destination number.