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14.
HINTS & TIPS
14.1
Error messages
DRY SIREN is equipped with Microwell unique feature micr which enables the manufacturer
to see actual technical data of your DRY SIREN in real time. In the case the data indicate technical
problem on your DRY SIREN, the manufacturer will advise the distributor/reseller to take appropriate
action. Most of error messages are visible only to the manufacturer and also can be accessed via a
serial port on compressor unit. This access should be performed by a trained technician with proper
equipment. This User’s Manual is not designed to deal with serial port access.
Please find here list of error messages visible to end User.
Error message
Description
DS UNREACHABLE
Loss of communication. This error occurs if in last 70 seconds there
is no response from DRY SIREN to the server. Once you see this
error, please wait 5-10 seconds. Sometimes when response from
server due to internet connection is slower, temporarily (max.
10seconds) the DRY SIREN may be ‘UNREACHABLE’. This error
relates to WIFI connection, server error or internet connection in
general. Please turn to section 14.2 Troubleshooting – save time
and money for more information how to resolve this error.
ERROR IN SENDING
COMMAND
User will be notified by a short pop-up message in the application if
the requested command experienced error in processing. Normally
when a command is successfully processed, a short pop-up
message appears ‘SENDING COMMAND’. Typically this error occurs
due to insufficient internet connection or momentary unavailability
of internet connection. To resolve, please repeat the command
again.
PAIR AGAIN
This is a status shown in application for a particular DRY SIREN.
DRY SIREN is not paired with your device and you are unable to
control the DRY SIREN. To resolve please pair the device. Please
turn to section 11
UNIT TEST – PAIRING
. After the pairing is
complete, status bar will show ‘CONNECTED’.
DS ERROR
Technical error on the device. Error relates to hardware
malfunction. This situation requires professional service.
Manufacturer is able to see this error message online if the unit is
connected to the internet. Also the error message is accessible by
serial port.
14.2
Troubleshooting
–
save time and money
Problem
Cause / Description
Solution
I am unable to
pair the DRY
SIREN
Pairing mode is not
activated
Press and hold the pairing button for 3
seconds.
DRY SIREN is not visible
(mobile device cannot
Press and hold the pairing button for 3
seconds.
