Mercedes-Benz EQS Saloon 2021, Owner'S Manual

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R
Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been confirmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
R
Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an efficient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-specific data be transmitted in
the second stage to enable an optimal service.
An overview of the data transferred is contained
in the data protection information for the
Mercedes me connect services. You can find
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Take note of the data protec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately after calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
every country.
Mercedes me connect
Information on Mercedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
MBUX multimedia system 407