Mercedes-Benz EQS Saloon 2021, Owner'S Manual

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If you select Call later after the service mes-
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a Mercedes
me call
Requirements:
R
There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (
/
page 403).
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The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request? message is shown.
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The exact phrase may differ depending on the
multimedia system installed.
#
Select Yes .
R
The relevant vehicle data is sent automati-
cally (
/
page 406).
or
#
Select No and confirm.
R
Only call control data is transmitted
(
/
page 406).
More information on Mercedes me: https://
www.mercedes.me
Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
R
The vehicle is switched on.
R
The required data transfer technology is sup-
ported by the mobile phone network provider.
R
The quality of the mobile connection is suffi-
cient.
Multi-stage transfer depends on the following fac-
tors:
R
Reason for the initiation of the call
R
The available mobile phone transmission tech-
nology.
R
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
tem.
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A prompt for consent to the data transfer only
occurs if the corresponding Mercedes me
connect service is not activated.
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The scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
firmed the following data is transmitted:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
406 MBUX multimedia system